Sari Dangler

Review of Audi Plano

Do not do business with this dealership! Think car...

Do not do business with this dealership! Think carefully before you are thinking about buying an Audi.. I have had several different Audi vehicles, and the service is excellent until you face an issue, which is not covered by a recall (which I have had 3 within 2 years), or the Audi acknowledges the issue! The warranty is supposed to cover pretty much everything unless there is an improper use of the part -- or if Audi themselves decides there is just because! And this is not the first Audi I have had issues with. The have been issues getting a loaner, car have not been washed upon pick up, etc. This is for sure my last Audi ever, and I will switch to a car dealer/ brand that will take responsibility of manufacturing parts that do not take the appropriate use of it!

Update 9/12:
So I called the GM as suggested by the post by Audi Plano. I got a call, not from the GM, who supposedly was a whole day meeting, but from someone from the financing department. I got a long rant how an extensive service warranty would cover any issues- even windshield wipers and batteries if I chose so- and I could buy this coverage at any time! I have to say that being a woman in the "men's world" quite of the gets the smirks behind your back (both service dept manager and the service attendants) and you being treated like you have no idea what you are talking about! I understand that windshield wipers or car batteries, for example, are excluded from the warranty; to be more specific, I have an 2016 Audi Q3 with 33K miles in it, which is still under the 50K/ 4 y warranty (which should be bumper to bumper in my opinion) , and I consider still to be a pretty new car. The sunscreen latches, that are attached to the sides of the car in the back, and that the sunscreen hooks on, has cracked from both sides. I was told that this was not covered under the warranty because "due to signs of outside influence" and an "excess amount of force put on the parts." This is absolutely nonsense! I have used the sunscreen as it should be used and, in my opinion, if this kind of a part does not last the appropriate use of it, it should be covered under warranty! I was told by the service dept manager that this does not constitute as "manufacturer defect"... so what does?? If you manufacture a part like this that cracks after appropriate use when the car is still under warranty, doesn't that constitute as a manufacturer defect???? Absurd!!! Of course Audi Plano is happy to have the parts replaced with an estimate of $1,046.81 to be specific. I will continue posting these updates until Audi Plano takes responsibility of this and makes the rightful decision.

5/3 update
It has been a while since this all started.. GM finally called after I found his email and pretended that he knew nothing about this all!! I actually talked to him- with him not saying a word- about my complains. They agreed to pay half of the repairs, which I did not agree on, since I do not think I should pay anything at all. I have now complained all the way to the Texas Attorney General, and we will see how things go. In the meantime, I had a great experience with Audi McKinney with the 45K service with complimentary gas and tolls, and will service my car there until I turn in my keys-- no more Audis for me! But I have been going to the wrong dealership all this time-- they even quoted much lower on the repairs than Audi Plano!! So, Audi Plano does only seem to care about their money-- and they have much lower satisfaction rating in Google too than Audi McKinney!!! It figures!!