Woburn Toyota Reviews

Cj helped me out today and I bought a beautiful truck at Woburn Toyota. Cj was very helpful and took care of me. He works for you and Ahmed. Thank you .

Avoid shopping here for a car. Salesperson uses the same public-facing website to look at their inventory, and can't tell you which cars are available. They don't update their list often. Multiple vehicles that I was interested in were already sold.

The salesperson wasn't able to tell me if a specific vehicle was available without taking several minutes each time to speak with a manager. It got tiresome to waste time waiting for the sales rep to come back to tell me that the car he wanted to show was already sold.

After all this, we find a vehicle in their inventory that was available - except after another interlude the salesperson tells us it was on a different lot. They split their inventory across multiple sites and don't tell you where the car is (their own employees hardly know where their cars are).

Wasted time all around. Other dealers nearby were cleaner, more organized, punctual, and had their act together.

Gabriel Z. Was great. Very polite and professional. Did not purchase a vehicle yet but would be glad to go to him if I did

Terrible experience. Very unprofessional outfit. Set up an appointment to see a used vehicle. Confirmed it the morning of the appointment. Drove 1.5 hours to be told that the person I had spoken to had not informed anyone that I was coming. The vehicle was 15 minutes away in Wilmington. Drove there with sales rep. Once there I could see the vehicle, but not drive it. They hadn't even checked it out yet.
What a waste!

I'm on my second Prius from Woburn Toyota (the first one is still in the family). Robert Fahey sold me both; I trust him to get me a good deal on the right car for me.

I am very happy and satisfied with my experience during this pandemic. They made sure all customers are safe during their wait at the store. Service was fast and efficient. But their prices are really high.

We had a great buying experience at Woburn Toyota. We told them what we were looking for and they got us into the vehicle we wanted without hassle. We worked with Gabriel and Ricki - they were helpful, knowledgeable and very friendly!

CJ helped my wife and I purchase a new vehicle. What a great personality and easy to work with. Someone we will go back to next time.

The salesman(Leon Boole) was very unprofessional and disrespectful was not at all interested in selling the vehicle. Shared false information and quotes. Time was more important to him than customer service. Maybe a training on how to deal with customers should be arranged for the person. Don t go there if you want a good car and customer service. I would have given no star if it was an option.

My son walked in to look at a specific car he was interested in. He test drove it, got approved for financing and was ready to put a deposit down. Then they tell him sorry it's been sold! How unprofessional!

Amine is a great hard worker, worked very hard to get us to our quote highly recommend for good deals i will Always refer my friends and family to Woburn Toyota and the great salesman of all time Amine ramdani

Manale at Woburn Toyota was amazing to work with! She was not pushy and very patient. She made the process of buying a new car very easy. I would would work with Manale again in the future and will recommend her to anyone I know looking to buy a car!

Friendly faces at every turn. From Jon in the Sales dept. to Karl in the Financing office we could not have asked for a better experience! Karl is an absolute gentleman and helped create a package that was best for our budget with out pushing options that we didn't need. I would recommend Woburn Toyota 100%!

I love my new car! Thank you Hoa! If you're looking for a car, give Woburn Toyota a shot. Hoa is a good salesman and really looks out for their customers - must be that Aloha spirit!

Mike Marino was great with handling my account and making sure everything was perfect with my car! Will definitely be back again

Hello everybody.
I wanted to share the wonderful experience I had at Woburn Toyota this past month. The people there really came through for me and my sister.
My sister had serious car problems during the time the pandemic started. Her car literally broke down in the middle of the highway. It would have cost a fortune to get it fixed. She didn t know what to do. It was really bad timing.

Since my husband had a good relationship with a sale representative at that place because of a purchase he did last year I got her number and gave her a call. She put me in contact with one of the financial directors who helped me and my sister through the process.
Two weeks later my sister picked up her car and she finally had peace of mind thank God.
The people at Woburn Toyota really came through for us despite the difficult time.
I recommend this place 100%.

Purchased a 2017 Toyota Highlander SE and Brian Veras gave me a very positive buying experience! The whole process was extremely customer focused and transparent. Brian made sure I left with a smile on my face. Would highly recommend both Brian and Toyota Woburn for your car buying needs.

Service is always consistently high quality. Over 10 year period of time owning my Prius I've never felt like I overpaid for any car repairs and servicing. I'd buy another Toyota only at Woburn Toyota!

Had a great experience at Woburn. Sid & John helped me get my Dad out of a very expensive monthly payment situation & into something much more reasonable. We love the 2013 Venza & can't say enough great things about how helpful Sid & John the General Sales Manager & Gus the financing guy. No better place to get a fair deal on a great ride.

Randy JC and Hank we're a pleasure to work with as I came in through capital one mailer thinking I was going to refinance and I walked out happily in a new RAV4 2017. Thank you Woburn Toyota!!

Husband finds a car he loves at Woburn Toyota. Contacts them about a viewing when we return from a trip, few days out. Schedules it, they say yes of course we ll let you know if it sells between now and then! Day of viewing, they call in the morning to confirm appt. They also send email an hour prior to appt to make sure we re still interested and coming to see specific vehicle. We arrive, place is a sh*tshow, asked in a rude tone if we re here for sales or service and they attempt to find a spot for the car because there is NO room to move let alone park your vehicle and browse comfortably. They request you leave the keys in because they intend on double-parking every vehicle to save space. Toddler fell asleep on the long ride so I stay in the car with him anyways. Husband comes back two minutes later furious, we drove three hours out of the way and wasted our time just to be told the vehicle sold the previous day. Despite the two vehicle-specific confirmations that day and its still being listed online as available. Terrible communication, awful location, not remotely welcoming. Will gladly take our business elsewhere! Would NOT recommend.

I hate shopping for cars and do it as seldom as possible. But I loved working with Bob because he doesn't act like a salesperson. He'd probably fail Salesman School. He doesn't feed you a bunch of hype or try to sell you something you don't want. He just works to find a car that meets your needs. I believe he treats his customers with honesty. Next time I need a car, I'll call Bob first to see what WFM has to offer.

I had a great experience leasing a Prius at Woburn Toyota. Salesperson Robert Fahey went the extra mile -- even delivering the car to my home.

Once again I received great service from Woburn Toyota. I went in there without an appointment for what I thought might be an emergency problem. They took me right away, and took great care of me. It was fast and painless. Mike G. was my service person and he was great.

Edwin Abreu of Toyota of Woburn was very informative and took the time out to answer any question I had about my recent purchase. He went over the car and was very helpful!

Hany was so awesome and helpful polite I can go on and on wonderful service

Anthony Petrella, my service consultant at Woburn Toyota, has earned my trust with years of consistently remarkable service. As long as Woburn Toyota has Anthony, they have me.

My friend and I went there to buy my first car. Gabriel is my salesman. He is so nice and patient. He explained a lot to me about 2020 RAV 4 and help me a lot to buy the car. It s a great deal and he did great job. And I finally bought my first car successfully with the help of him. Really appreciate it.;)) really recommend him if you want to buy a new car.

Purchased a used Rav4 from Woburn Toyota in Nov 2018. I had a good buying experience up until speaking with the finance department. The finance guy pushed really hard, almost at intimidation level to get me to buy the extended warranty. Being new to NE and have spent more then 7 hrs at this dealership, I went with 2 extended warranty options. Getting them cancelled has been a challenge. The same finance guy told me the cancellation is underway but called Toyota financial services, they said the dealer never send any cancellation documents. BE REALLY CAREFUL with this dealer, especially with the finance guys.

I work here. Massive dealership. Had my car (tuned 2014 subaru impreza wrx, most mechanics don't want to touch tuned cars) in service and they did a great job! In sales my coworkers and I work long hours sacrificing whatever it takes to help customers find the right car at their perfect price. Love my coworkers

I had services twice over there. If it was not emergency, I ll never do my car services over there. First time, it was the hybrid battery dead and needed to be replaced. Besides that, they also suggested a lot of replacements. Second time, my car had a warning sign showed on the dashboard. They suggested me to replace a bunch of parts but not fixed the problem. My car died in the middle of traffic two days later, so I had it towed back to Woburn Toyota. After then, the warning sign showed up again next day and I had my car towed back to them the third time. Now they told me that it's probably fuel pump failed and need to be replaced. It s another $1800, and not guaranteed! Woburn Toyota doesn t have experienced machanics and is not responsible for their services. They really put my life at risk after spending so much on their services!!!

Go see Brunelle. He was fantastic to work with and had the patience of a saint!! Very happy with my experience.

Excellent service on my leased Corolla Sport. Love your staff! Two gentlemen in office while I waited for my inspection sticker were so knowledgeable polite friendly on Thursday 8/30....they,re the best!

Keep doing what you,re doing; it works!
I will recommend Toyota Woburn MA to all

Thank you,
Linda Alberino

Friendly, fast, good quality, understand the issue and concern from my perspective!

So I went in today to look at a 2017 Toyota RAV4 SE metallic blue I was absolutely in love with this car the price was exactly 21,991$ I took a look over the car before I test drove it and I found some scratches also inside the door looked like it had been smacked against something a few times because it was missing paint down to the metal now it wasn't that big but we live in new England and if that metal is showing eventually will start to rust and for a 2017 it shouldn't be missing paint like that anyways regardless. So after I took it for a test drive I said if you take 21,000$ I'll take it and that's not asking a lot off only 991$ exactly well they guy said he needs to talk to his manager after he had told me his manager wasn't there today. And overall I waited 20 minutes before I just got up and left because if it's going to take you that long to knock off 991$ for chipped paint and scratches then by all means I will take my business elsewhere and my 21,000$ thank you I will never be back to this Toyota again very bad experience

Victor Chaves was very professional and helpful with my new car.

Purchased a new vehicle and transferred plates from previous vehicle. Dealership was supposed to take care of registration. State of Massachusetts allows a 7 day grace period. After 2 weeks and not being contacted by the dealership to pick up my new registration, I had to call them. They stated that someone should have called me. There was an issue. But they would try and take care of it. I then informed them I couldn t legally drive my newly purchased vehicle since it wasn t properly registered. They didn t have any remedy and didn t offer a loaner vehicle. I was told to rent a vehicle at my own expense and they would try and reimburse me afterwards. A week later (now 3 weeks after purchase) I was told the paper work was available to be picked up and they would do the state inspection. After taking a day off of work and arriving at the dealership I had to wait almost 3 hours for them to inspect a brand new vehicle. Will not purchase another vehicle from this dealership. They don t care about the customer experience.

Service was great. Was helped out by Victor Chaves who was nothing but helpful.

Bought my 3rd lease here and will not buy another one again from here. Between the sales and the service no one is nice here anymore. I use to love this dealership but, seems every since the remodel of this place the service is lacking. Only thing it had going for it was good pricing but, I m sure I can find it elsewhere.

We scheduled a test drive at particular time. The car was taken by someone else at the time we scheduled. We had to wait for 30-35 minutes. When the car arrived they proposed to sit inside without sanitizing it regardless we saw people driving before us didn't wear masks

Great team atmosphere...everyone helping each other. Friendly & Nice staff.

Alejandra is very kind and helpful, I will recomes her to all my friends and family. Thank you for everything, God bless you

CJ was wonderful he helped me with my purchase of RAV4.

I can't say enough about this place! They have been kind, understanding, and so so helpful. I came here this afternoon feeling defeated after going to numerous other dealerships. I'm leaving feeling so much better and with a car!!! Thanks especially to Weston in sales and Ernest in finance.

When I went in for an emergency battery replacement after finding my car dead in the driveway the service team could not have been nicer. I had my young daughter with me and my service guy went out of his way to print a preferred picture for her to color. The work was done timely and efficiently. Thanks again for another great experience.

Ernest Memminger hooked me up and really helped me get my first leased car during college. Smooth process!!!

Very satisfied with my Camry I purchased, great work and nice people around. Thanks for J. Kelly and Karl for a fabulous work they did for me. Really thankful. "Toyota let's go places"

Great experience purchasing our Highlander. Steve, Wally, Kal were all great!

Everyone was very kind and helpful but I was very disappointed when I took delivery of my car there were a couple issues. I noticed a few scratches that weren't there before. Thankfully they took care of them right away but then I got down the road to realize that 200 miles had been put on it since when I had signed the papers. All paperwork has current miles listed as under 20 and there were 230 on it when I took delivery. Check your car carefully before driving off the lot!!

Chris O was a great sales associate. He was really helpful during my purchase recently, and have a great communication skills. I recommend everyone to ask and deal with him. He is the best.

I had an incredible experience with Woburn Toyota. Gabriel, the salesman, helped me find the right car for me and my family. He went above and beyond from what I expected from a salesman. I would recommend going to Woburn Toyota.

Cj was my salesman, he helped us a lot with getting a car. He s super nice, and also helped us with getting a good deal. Exceptional service and satisfied with our purchase!

Anthony at the Woburn Toyota service department is amazing. I bought a 2015 4Runner and it has had countless issues. But Anthony has been helping me every step of the way. They understand my situation with a possible "lemon" and have been doing everything they can to help me with the corporate side. Thank you!

Super helpful and easy to work with! Got a great deal! Keith Svenson was awesome to work with so if you shop here, ask for him!!

We got a new car from Woburn Toyota a few months ago. Our salesman was Prince. We were also considering a Subaru and had gone to one of their dealerships earlier that day and were put under a great deal of pressure from the saleman. Woburn was nothing like this.... service was fine, there was no pressure to buy, and we got a great deal, with very little effort.

Very disappointed in the service department. They gave misinformation in solving a problem, and were not at all helpful when I tried to talk with them. Won't go to them for service because I don't trust their judgement. We should have learned our lesson 10 years ago when they wouldn't sell us a car (so another dealer called them up, got the car from them, and sold it to us!).

I purchased a used car from the dealership a few weeks ago, and the entire process took about 3 days. It was a fast and smooth process. My salesperson was Mohammad and he was a very kind and calm salesperson. He respected any decisions I made, and gave me great recommendations. I would highly recommend going to Mohammad if you are considering purchasing a vehicle from Woburn Toyota.

My family and I went to woburn toyota looking for a new family car and we had a great experience with Gabriel Zorrilla being our salesman he was very professional and provided everything we needed and he took his time to answer all our questions I would highly recommend woburn toyota and I d highly recommend Gabriel Zorrilla

I d like to provide my review of my experience when visiting this dealership today 7/16/19. While I was browsing the web I noticed that Toyota of Woburn had a used low mileage 2017 GTI for sale. I was interested so I asked about it and confirmed with Joyce Ferreria and Taylor Manzi (associates) that the car was in stock. I then proceeded to make an appointment to see the car today after work at 5:15 PM. When I arrived at the dealership, I met with the salesman and he told me he would go pull the vehicle up. 20-25 minutes later he returned and apologized to say that he couldn t locate the vehicle because the manager took it home with him for the night. Is this the kind of professional and respectful experience customers can expect? What a waste of my time!!! I arrived to the dealership excited and left furious at the managements lack of consideration of their customers. Is this dealership even serious about selling cars? What a joke. The only reason I gave this two stars was out of courtesy of the salesman who was honest with me. How can he sell a car he doesn t have?? Experiences like this are why many customers hate car shopping.

Outstanding service, pricing, and people! We got a great deal on a new Tacoma that was exactly what we wanted. Vinnie Capobianco took excellent care of us. We called ahead and when we got there the truck was ready to check out and drive. Vinnie went above and beyond, he answered all of our questions, got us a great deal without a lot of back and forth haggling, and delivered the truck to us in NH.

Deserae in finance was actually fun to work with, she made the paperwork quick and easy and was a pleasure to talk to.

All in all we were in and out quickly and simply with zero hassles, no hard sell, and no BS. An all around great experience and well worth the drive down from NH.

We will definitely be back next time we are in the market.

Terrible Customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Went to sell my 2016 Tacoma with 45k miles, and they offered me 13k... Wast of time and I feel insulted...

Our salesman Kennedy Depradine went way above and beyond to make sure that everything went smoothly. Five star rating.
Rest of staff were fine as well. Friendly and helpful. We've bought several vehicles from Woburn Toyota and no doubt will again.
But nowadays many people wisely lock their credit ratings, and Toyota only uses 1 credit rating service, so they should tell everyone upfront which service they use so that customers know which credit rating to unlock (and some of those services automatically lock even if you don't know you are being monitored by that service, a fact which has caused us lots of lost time knowing that we had unlocked our listing but not knowing there was another listing, the only one Toyota was looking at). A very minor change in approach ("we use x credit rating service") would make a world of difference.

The service department is the worst. I needed my vehicle service. I was told maybe next week. We can look at it but we are not going to fix it. Why did I ever buy a vehicle from them....

Some of the laziest and unprofessional staff I ve ever dealt with.

Came in with my wife a couple of days ago, worked with Alejandra who was very assistive and extremely patient with all our questions and requests. She didn t have the car we wanted to see but she did her best to find us something similar we would like. We were not ready to make a decision on the spot but after going home and speaking with her manager they gave us a deal we couldn t pass up! I thank them and the team at the front for the extent they go to to take care of their customers. I picked up my bee car now I m going to go enjoy it until next time!

Ernest was very knowledgeable, listened to us and provided accurate answers to our questions. He involved the sales manager when appropriate and there was no high pressure sales tactics. At a different dealership 25 years ago, we purchased our first new car. It was memorable only because it was such a bad experience. Our experience with Ernest Memminger at Woburn was the complete opposite. It has been six months since our purchase and hind sight has not changed our experience it is still EXCELLENT! I highly recommend Ernest and Woburn Toyota for your next purchase.

Woburn Toyota is my preferred location for service. They've recently renovated the entire place and it looks amazing! Wait times are normally always quicker, compared to other places!

Buying experience excellent I picked up my new 4Runner thought I had an issue with remote start but Robert Fahey what a gem you guys have working for you came to me and instructed me how I was not doing the correct procedures to start love the ride and the purchase

Unfortunately I had to have my brand new car serviced here for a warranty part. The nightmare began when I called to check on the status of the vehicle and FOUR different members of their team told me my vehicle was not at the dealership (it had been dropped off the day prior by our mechanic). Finally, I get in touch with someone who lets me know my vehicle is there. Fast forward a few days and I call back again to check on the status, two additional members of their team tell me the vehicle is not there and someone else picked it up. I'm sorry, what? You allowed someone else to pick up my vehicle? Again, I finally get in touch with someone who is able to locate my vehicle. When I finally went to pick up my vehicle (brand new, less than 500 miles on it in pristine condition when dropped off) it looked like it had been driven through the Sahara desert. It was completely covered in dirt on the exterior (dirt is stuck in the crevices of the windows) and the interior looks like someone went to a mud run and then climbed all over the interior of the car. This is completely unacceptable condition in general, never mind for a brand new car that certainly didn't look like that when it was dropped off. This dealership lacks in many, many ways but most importantly there is zero customer service or care for their customer's vehicles.

After finding a RAV4 on the store's website. My wife and I made an appointment. We went to the store and after taking the test drive and negotiating the car with the seller he told us that he couldn't sell the car because they didn't have the car title. And it could take 15 to 30 days to have the title.
How can you say that the car is available if it does not have the title?

I ve had a great experience working with Lurgy Ramos on my purchasing of my new Toyota Prius. Thank you you so much and the entire crew was awesome and I m sure I will recommend my family and friends to come and buy from you guys.

I would go back in a heartbeat. Was greet with great, knowledgable sales staff. Worked with Randy Davies. He is FANTASTIC. He went above and beyond for me and helped with every question I had. He didn't pressure me and was very down to earth throughout the whole process. If you are looking here, hopefully you get Randy. I have had four leased vehicles over the years, he was by far the most helpful. Also, not your typical dealership where you think everyone is out to scam you. Showed me excellent customer service from start to finish and even afterwards.

Woburn Toyota is the best! I worked with Edwin to finance a new car. Everyone was pleasant and polite, but Edwin really took the time to make sure I knew the status of my transaction and that I was comfortable with everything!

Everyone in your service department are true professionals. Everyone is friendly, courteous, and extremely helpful. I love that, as busy as you are, that every time I come in for my next 5000 mile checkup, that everything is taken care of, you take the car in right away, and by the time I have a cup of coffee, and read the magazine waiting for me, my car is all ready for me.

I drive from Wenham, but to get to Woburn is a piece of cake, and my day isn't ruined with a lengthy wait . I still have the whole day to myself. And my car feels like new.

I was able to get a same day oil change. I was happy with the service

Ralph was excellent with his service. I am a first time car buyer and he made my process run real smooth. If you re looking for a new car ask for Ralph!

Terrible customer service, non professionals . O dont recommend

After trying to purchase from 2 other dealers, finally found and bought our amazing Highlander Hybrid thanks to Randy Davies. I cannot thank him enough for his professionalism (and the great deal too!'). I cannot thank him enough!

I had an excellent experience with Victor Chaves here. Highly recommended this awesome guy.
Thank you

The service was very good and Alex worked hard at providing all the information we needed to make the right decision. Never did we feel pressured to buy something we did not want. He also made sure the car was ready for us on time. I would definitely recommend Alex at Woburn Toyota when buying a new car.

Rick and Vinny are unbelievable to work with! Thank you for everything! Just had the car delivered, and loving it(2020 Camry). Best service I've ever received! Highly recommend you go to Woburn Toyota and speak with Rick and Vinny!

My experience was positive, salesman very good and they helped me get excellent financing with low rate at credit union, I did everything from looking at car to taking it home in three days!! Would recommend to others.

I bought a used Jeep here that ended up having a few problems that a Jeep dealership needed to fix though my warrantee was through Toyota. Mike in service did an amazing job walking me through the process of getting my car covered and setting me up with a rental car in a timely manner. I know nothing about the warrantee and or cars and Mike made me feel educated rather than taken advantage of and a big dealership like many others do. I highly recommend!

My wife and I just bought a new-to-us vehicle from Woburn Toyota and had a great experience! Our salesperson Noah was super friendly and knowledgeable. He anticipated our needs and never pushed us. I have never had such a positive experience buying a car in my life and this is my 7th car. Even despite the pandemic, they made choosing, test driving, and purchasing the car easy, safe and fast. I would certainly recommend this dealership to any of my friends or family. So check out Woburn Toyota and ask for Noah!

Robert was awesome went out of his way to make me a great deal. .

Wow, what a bad experience. It was so bad ai actually felt the need to write my first review. First, they barely negotiate. Second, The person I delt with was a nice guy, but his boss was a jerk. He felt the need to come over & complain about my offer then made a comment about how I walked into the place with a smirk. It's called I'm just being nice! Avoid this place.