The Harr Motor Group Review

So far my experience has been excellent compared to other places like Millbury Jeep (Do NOT give Millbury your time or money)

The fact that they give me chick fil a nakes them the best

The most STRESSFUL car shopping I've ever had. The salesperson was HORRIBLE! She lied to me and was incredibly unhelpful. I wanted to lease a car. I asked if the car came with a remote started, she said "you can get one cheap on Groupon" I knew that this could void the lease. I also told her that I wanted a car with leather she said "you can have it installed here" I don't think she knew that the Limited model came with leather. She also tried to talk me into LoJack. The car comes with Safety Connect free for 3 years (which is the length of the lease) if the car breaks down, or if there is a medical emergency you press the SOS button, like Onstar.
Or if the car is stolen the police can locate it through the GPS. I've bought a car from Harr in the past, but the best experience I've had was at Westborough Toyota.

It was very nice and by next Month I will be coming for mine too.

Team leader Lincoln and Mike are such decent people.

Had a great sales person George Perez and the man that made it all possible Anthony (AJ) Rossetti found me the best interest rates and financing deal due to both of their services I left with the car I wanted and great monthly payments love the service so much with these two professional we ve purchased 2 new vehicle in 6 months thank guys y all rock

I just bought a Jeep Grand Cherokee through Harr Motors with the help of George. He was professional and very helpful throughout the entire process.

I never leave negative reviews but my experience was so bad I felt obligated to do so for the first time.On 4/4/2018 I bought a 2015 jeep grand Cherokee from HARR. I wanted to add a back up camera so on sat 4/7, as I was getting a sticker, I inquired about getting a back up camera added. I got a price for parts and install but needed a price on having the bezel painted. Service and parts dept said paint dept was closed but service would call me back Monday with a price. I never got a call back Monday 4/9 so I called them and spoke to service dept, after I left a message with no reply earlier that day, and they said they would call me back that day with the price. No call back again. On Tuesday I called the parts manager that gave me the price for parts and install and explained I still received no price for painting bezel. He said they were busy but would get me a price and call back today so I could reschedule the appointment they made for 4/13. Still no call back. Apparently they only care about sales and NOT service. I WILL NEVER BUY A CAR FROM HARR AGAIN! Service after the sale was terrible! If I could give zero stars I would. To boot I found same vehicle with less miles with more options, back up camera and power seats included, for 1800.00 less. My mistake I should have shopped around more before buying this at the "perfect harr price"! Also the oil change sticker read 57000 miles on the window sticker but truck had 61000 miles so I inquired if oil change was done or due. They said " Oh they must have forgot to change the sticker but I will check. Forgot to change the sticker? More like forgot to change the oil! Don't think there were 4000 miles added for "test drives" in less than 3 months. Surprise surprise no call backs a week later. If you want good service after the sale shop around. Not to mention I could get the same camera kit from the same distributor for 70.00 less but was told there would be no warranty if I did. Why can I get the same camera from the same distributor cheaper than a dealership? STRANGE! I will be calling to talk to a manager tomorrow if they can find one. NOT WAITING FOR ANOTHER "CALL BACK"

Excellent service in the sales department, good service in the parts department, mediocre service in the service department. Super friendly salesperson and team leader. Don't expect to get the monthly rates you see advertised, as you'll be in for a surprise!

Bad experience with finance department (beware). My sales personnel was good tho

The retail parts service was very slow. 25 min to get a single bolt; no nut to fit it.

They got me into a suv with bad credit awsome serice there ask for john p.

In for service on my car, friendly and helpful in and out within an hour

They are nice only when they try to sell you a car. If you have any isues after that, forget it, they won't bother to help.

I was waiting for my car to be serviced and they give you complimentary lunch, at Chick fil A

Will never do business here again. Everytime I brought a vehicle here, I always was told that something else needed to be fixed. Always seemed to get it back in worse condition, then when I brought it. Way over charged for an O2 sensor, and a lower ball joint. Almost $750. When I had the new parts with the truck. They tried charging my $5200 to fix my transmission. That was the last straw. Every other garage around told me $2000 to $3000. So I went to Interstate Transmission where I only paid $2000. When I went to get my truck from HARR to bring to Interstate, my battery was dead. The mechanics dont know what they are doing and the company is full of crooks. You will bring your vehicle in for an oil change and they will tell you that your stabilizers need to be replaced. They always seem to find something a lot more expensive wrong. If not, you will drive home and something will break with in a week. They like to loosen bolts or unplug sensors, just so you bring it back and they can make up the problem. All they care about I'd money. There are better mom and pop shops that actually want to hold a good reputation and care for the customers property.

I had called to speak to someone in the office and the receptionist Delores hung up on me the first time. I then call back to ask my question she tells me no one is in the office they leave at 5 and when i went to ask when would be the better time to call back and who should I ask for She hung up on me. She didn t tell me to have a nice day thank you for calling nothing. Just hung up. As someone who works in Customer Service I know the person on the other line of the phone represents your company. If I was looking to speak with someone about buying a car I would NOT want to buy a car from a company where their receptionist don t even want to answer a few of some basic questions.

My daughter purchased a new Heep Grand Cherokee. I just dropped her off there. She's happy with it so far.

Lets just say I had to bring one car back after sales person screened at my insurance and hung up three times the car kept stalling and the 90 days I had it it was with them 46 days. The second car they sold me it took over a week to get the title.

Not thrilled with my visit so far, I had an appointment for 1:30 and I was told my service should take less than an hour I have now been here almost 2 and and was told it will be another hour or so. The price also jumped up about $150! I was told I shouldn't have been quoted a price in the first place. Ok service person just came and told me she got the part for less than what I was quoted and because I was quoted a price and I am not happy about the price change they are working to get the price down for me using coupons. I doubt it will go down the amount I would like but I will need my car so at least they are working with me.

Great Service, bad sales. Up 135% KBB trade offer sale but will only give you same as if it were a regular day, which is less than what the car is actually worth on KBB. I specifically asked what I would get before making an appointment but still made me go in to tell me id get less than what my trade is actually worth.

June from Hart Credit Express was a great salesperson..he was friendly and tried his hardest to help us...but ive been waiting to pick my car up for over a week..now its just getting ridiculous..and it is so hard to contact them...

Would not give me an estimate on how long it would take to repair my car, which is a big problem as I couldn't figure out whether I needed to plan on getting a rental car for work that evening or not. Tried to pressure me into paying for unnecessary services.

Helpful service staff. Quick turnaround on oil change and tire rotation.

Friendly service. Structured time. Followed CDC guidelines for public health.

They do the best they can for the potential customer.

THEY are very reliant and expressed so much interest in achieving this Dream0
L.p.

Ok this place is the BEST we are on on 2nd lease here. Always so friendly . We wanted to get another lease and they made it so easy they got us at the price we wanted and had the color we wanted. Stopped at westborough Toyota to see what the price difference was they could not match it and did not have our color and actually stated they didnt want the hassle of finding it either ! Very poor service im my book !! So we went back to Harr dealt with Danielle and Nano was super amazing even took a selfie for his book of us !! Give Haar a shot they are the BEST very patient, and work hard to get you where you need to be !! We want to thank Danielle & Nano and the Haar team for making our new lease so quick & easy see you in 3 years

This was a terrible experience, I was hustled into a table and forced to give information. After they finally found the vehicle I took it for a test drive. Before I was able to negotiate for the vehicle the sales manager enlightened me with additional fees that were not included in the cost of the auto. The hustle to extort additional monies didn't work.
I wslked out.

I purchased a used car from Harr express
There were a few unfortunate delays
But I Love my Malibu !! Tom was extremely polite and professional even offering to pick us up to get our car !!!!!! Thanks I would Definitely recommend them to everyone I know !

Good staff that know how to take care of anything you need

Once they sell the car ,they don't care. Unfortunate

Fast friendly staff no wait and they offer free food from Panera when waiting

They re friendly and helpful, but the pricing is a bit high (for service, don t know about sales). They do match competitors coupons/promotions, I ve brought promo materials from other Toyota dealerships and they ve always honored them. Would be 5 stars if it were not for the pricing. It is somewhat inconvenient to remember to bring in promotional material in order not to overpay.

Seriously, I hate leaving a negative review so I won't. The only thing that I will say is that Hate Ford has a reputation for getting anyone and everyone into a vehicle of their choosing. They just DON'T tell you the high price you'll have to pay for doing so.

I would never buy a car anywhere else. Hart Toyota is the best, most professional dealership I have been to !!!

Excellent and knowledgeable sales staff oh, and the popcorn is pretty good too!

Too many clients for such little staff. Takes there time and drags out through the day. If u go must know do not plan anything for the rest of the day

Very excellent people are esepcionales know what they give attention and friendliness 100% a place that I enlopersonal recommend

Sales department is terrible but service department is on point thanks to Brian

I did like the long wait. My car was service and the problem was fix.

I made an appointment to have my engine coolant checked as my warning light came on. However it turned off again and was told the can't diagnose without the warning signal on. I left without having the car checked as i was told nothing will happen to my car. A few days later the same warning came on. On my way to Harr i decided to go to another repair shop ti see what they can do. They checked the level on the engine coolant and told me i have only 1/3 of coolant left. They filled my coolant, charged me $10 and i was in my way. Did not have the warning come back on, everything looks good. Now my question why could you not do the same? I don't think i will be going back to Harr.

I had a question on tires, and they had no problem finding an answer for me

Friendly staff and service advisors help fix you vehicle and do it right..

Go there to fix a small crack in my taillight. Have to buy a whole new one. Go home and the back light doesn t even work. Get pulled over the next day. Had the small crack for months and didn t get pulled over. Thanks for making my car worse. Gone there a dozen times and no one there to get coupon to panera. Get my radio/gps fixed and they took my kids dvd.

Buying the car was very easy to do. Very helpful but there service department don't trust them. They said my wife didn't need an oil change, and we almost lost the motor because we had no oil on it.

Do not listen to their commercial you will not leave their happy

Bait and switch. Advertised as car loan going by the name loan express. The woman called and even confirmed my loan. Got there and they sell cars. it's really harr toyota, and they have a separate little building on Millbrook st that does their financing. I said i thought I was coming for a car loan, and the guy that works there crinkled up his face and said in a nasty voice, we aren't a loan company. Omg, whackjobs!