Janelle Sherman

Review of Woburn Toyota

Unfortunately I had to have my brand new car servi...

Unfortunately I had to have my brand new car serviced here for a warranty part. The nightmare began when I called to check on the status of the vehicle and FOUR different members of their team told me my vehicle was not at the dealership (it had been dropped off the day prior by our mechanic). Finally, I get in touch with someone who lets me know my vehicle is there. Fast forward a few days and I call back again to check on the status, two additional members of their team tell me the vehicle is not there and someone else picked it up. I'm sorry, what? You allowed someone else to pick up my vehicle? Again, I finally get in touch with someone who is able to locate my vehicle. When I finally went to pick up my vehicle (brand new, less than 500 miles on it in pristine condition when dropped off) it looked like it had been driven through the Sahara desert. It was completely covered in dirt on the exterior (dirt is stuck in the crevices of the windows) and the interior looks like someone went to a mud run and then climbed all over the interior of the car. This is completely unacceptable condition in general, never mind for a brand new car that certainly didn't look like that when it was dropped off. This dealership lacks in many, many ways but most importantly there is zero customer service or care for their customer's vehicles.