Paul Brady

Review of Woburn Toyota

Purchased a new vehicle and transferred plates fro...

Purchased a new vehicle and transferred plates from previous vehicle. Dealership was supposed to take care of registration. State of Massachusetts allows a 7 day grace period. After 2 weeks and not being contacted by the dealership to pick up my new registration, I had to call them. They stated that someone should have called me. There was an issue. But they would try and take care of it. I then informed them I couldn t legally drive my newly purchased vehicle since it wasn t properly registered. They didn t have any remedy and didn t offer a loaner vehicle. I was told to rent a vehicle at my own expense and they would try and reimburse me afterwards. A week later (now 3 weeks after purchase) I was told the paper work was available to be picked up and they would do the state inspection. After taking a day off of work and arriving at the dealership I had to wait almost 3 hours for them to inspect a brand new vehicle. Will not purchase another vehicle from this dealership. They don t care about the customer experience.