Windward Auto Sales, INC. (Windward Dodge, Chrysler, Jeep & Windward Hyundai) Reviews

"Jerry for the People" is not about or for the people. Their customer service is horrible. I dropped my car off Monday at 7:20 and it is now Tuesday 12:05 and they still have not contacted me about my car. I have left multiple messages, with no returned calls. When i did get a hold of service manager, he could not provide me any information about my car but told me I would get a call back in 30 min (that was at 10:00). This happens every time I bring my car to the dealership for warranty services.

Thank you Lou Pelekai for your amazing service. Your knowledge, patience, and willingness to fix all the issues when dealing with my truck went above and beyond the typical car shop.
This level of service shows me that Windward Dodge is not just about selling me the truck in 2010, but keeping me a loyal Dodge customer in 2018 is just as important.

They are definitely a dealership for the people. I went all over the island car lot after car lot and no one could get me financed due to my crappy credit. But at windward dodge they helped me to get financed with a 2016 van that was perfect for me and my family. And the monthly payments suited us just right. Mahalo Kelii and David for all your help..

This place is amazing. I was helped by Paris & David Oh. Very helpful, and wonderful customer service. :)

Excellent customer service! You have a very knowledgeable staff with Giraud Gully. He is courteous, helpful and a true professional. He listened to the customer's needs and tailored the sale towards meeting those needs. Other staff members were also helpful and enthusiastic. We would be happy to come back to Windward Hyundai because of people like Giraud.

i didn't get what the dealership and agreed on. and i didn't feel that one the personnel behind his computer stated that i as the customer didn't specify what i wanted. even though i was talking to a different manager at the time. i think the manager i was talking to was the manager that assisted in the finalizing of my deal at the time i bought my truck. think twice before signing the paperwork.

Jay Lee was wonderful (along with the whole Windward Hyundai team!). Thank you so much for taking the time to walk me through my options and find me the perfect car! If you re looking for a car on O ahu, look no further run down to Windward Hyundai right away!!

This is was the first time I purchased a new car on my very own. From the moment I parked my car, I was welcomed and treated like family. Keni was awesome! He answered my questions & understood my concerns & needs. And during the financial process he kept me relaxed, made me laugh, which really helped cause i was nervous. Overall, the entire experience was great. The entire team was great! I highly recommend them for your new car purchase!

It was easy to book appointment online. The work was done quickly and the service department was friendly and knowledgeable. I took off 1 star due to the waiting room which was somewhat uncomfortable and lacked refreshments.

CUSTOMER SERVICE IS OFF THE CHAIN ASWELL AS THE SERVICE TEAM!THEY'VE DONE AN AMAZING JOB WHEN I TOOK MY CAR IN FOR A WASH. IT CAME OUT LOOKING JUST LIKE THE DAY I'VE PURCHASED IT! EXCELLENT,EXCELLENT,EXCELLENT!! IM STILL NEW TO ALL OF THIS AND SO FAR IM LOVING IT, FEELS JUST LIKE FAMILY. I LOOK FOWARD TO A GREAT FUTURE WITH THE TEAM OF WINDWARD HYUNDAI AND WINDWARD AUTO SALES!! MUCH MAHALOS!! SINCERLY, ONE SATISFIED CUSTOMER!!

Took care of a recall for my Jeep Wrangler here. Experienced no issues. Had a Hyundai serviced here last year, not as good of an experience (lug nuts weren't torqued following a tire rotation). Still, a much better experience than Cutter Chrysler Jeep Dodge of Pearl City, where they will not answer your calls or call you back if you email them.

It was a great experience. I got what I wanted at a little higher price. Sticker stated 43,000 but charged 47,000 on the deal. I guess the 4,000 rebate/special was added to the sticker price instead of being deducted from the 43,000. Interestingly enough, I still purchased the vehicle.

Service on the vehicle was good (oil change/all point inspection), however only 1 service writer was at the entrance to the "Express Oil Change" facility; she was busy on the phone, and once off the phone just waited for me to come to her for the request for service. In previous visits, the service writer(s) made an effort to greet you upon arrival, even when they were with other customers.

Also, there was no discussion of a 'quote' for the service. That should be normal practice for ANY service, even a simple oil change!

Previous visits rate a 5-STARS; this one, however, was lacking....

I would like to speak with jerry.i took my car in just last week and my horn had no problem.i pick up my car and im told my horn no work.. Thats unreal.work.something has to be done and im not paying for it cause i had no problem all these time.i love the service here and the people but im having a hard time right now and i just took it in for my recall with airbags on steering so it needs to fix.jerry i need u to read thi

I drive all the way from the other side of the mountain for the excellent service, Gabrielle has awesome customer service, and service guys also does killah JOBS... Id definently refer anybody to you guys,,

The staff thete is very professional and i like to say family friendly I was helped by quinton and Micah and the finest people you have there to get us into our new car and i Thank You the family at windward Hyundi.Thank you once again

Great people and great cars at a great price, what's not to like.

Picked up a Hyundai Sonata Hybrid last Friday. Kemo and Eric did an excellent job of making me feel comfortable, sharing their knowledge about the car and the dealership. Kemo took me for a test drive and it was great! Spoke with Gerald (a really nice guy) at Service and was impressed. I think I will have a wonderful time with Windward Hyundai.

Great customer service from all departments! The employee s at Windward Dodge, Chrysler, Jeep really go the extra mile for they re customers. Always a pleasure and a great experience when I take my car to be serviced

Not only is everyone at Windward Dodge awesome, so are the Hyundai staff! Anywhere you go there is ALOHA!!!

God bless,
Lucy

If there was a way to rate and review this company with 0 stars, I would. But 1 star will suffice for now. My husband and I traded in our explorer for a brand new car. Plastic still inside. It was sharp looking, with tinted windows and a hood wrap we were told was factory set. That starts lie #1. The GM at the dealership next door disclosed HE took the vehicle to have those 2 things placed on the car. Starting year 1 of owning the car we had nothing but problems. Here we are on year 3 and the vehicle is still having electrical issues, my main complaint to windward when we were on island. Not only is the car a lemon, but we were also provided confirmation that when we arrived on the mainland we could access satellite radio. That too, was a lie. When contacting Mopar, they explained that our car was not even equipped with the satellite radio antenna and there was no way to install one. We paid over $25,000 for a car that constantly has issues, peeling tint and hood wrap and no satellite radio. Get a second opinion before coming to these guys. Sure their customer service is great, but they lie out their teeth just to grab the sale.

Great experience. Appreciated the efforts to find what we wanted expediently. We had no intentions to purchase, we were just window shopping, but our Salesperson Kalau was very professional and service oriented. The only improvement I could think of is that The sales office could use a bit of "freshening up". The heavy "smoke odor" was pretty strong and unwelcoming. Otherwise, we enjoyed our experience and our purchase.

Shoutout to WALLY!! He was so awesome in getting us into the right jeep that had most of the things we wanted and a monthly that was in our budget! He was super friendly and very knowledgeable about Jeeps! Only reason why i gave 4 stars is cause when we first pulled up we had a salesman walk up to us and first helped us out after he showed us a few Jeeps he probably figured he wasn't going anywhere with us so he passed us off to Wally which I'm glad he did cause Id rather not give my business to someone who profiles or thinks we ain't got no money because of what we are wearing or cause we look young ...but I just wanna thank WALLY so much for helping us out! GO see him for YOUR NICER NEWER or USED CAR!

My experience with Windward dodge has always been the best customer service in any capacity! I ve purchased 3 vehicles from them in the past 6 years. My most recent just last week was from a Gentalman by the name of Wally This particular purchase was for my 17 y.o daughter. This has to be the most emotional purchase since your own first brand new car . Wally handled us with so much T.LC. It was as if he was family at the end of this purchase!! Awesome job ! Thank you for your patience and honesty! One HAPPY customer, Travis

Full team effort without pressure made this purchase experience the best!

I have had my Grand Cherokee at two locations on the island. town side and then took it to Windward. What an absolute difference!! The people at Windward were so much more welcoming and discussed what was going on with my jeep. The big thing was that they kept in touch with me to keep me updated instead of just waiting and wondering what was being found and how long things would take. It ended up at the dealership for a week so it's nice to be in the loop.

They also handled everything through the 3rd party extended warrantee and got everything they needed for the claim. They went above and beyond to make sure everything was handled and very professional. Lei was specifically extremely helpful and kind and nice!

I will make take the time to get onto the windward side fo as long as we're here on the island 100%!!

This place was great as soon as we stepped on property Mr Mike Postel was able to take care of us and send us home with what we wanted. Family feel in the building and I recommend this dealership to anyone!

Ask me 10 years ago if I'd recommend buying a Hyundai and I'd say "Heck NO!!"....Well, that's all changed!! Not only is it roomy for a 3 row seater that has an isle way, but it also has so many cool physical and technical features,with safety being paramount. For example, if the car ever gets stolen, you can track it through GPS,and slow the car down within a selected radius to stop. You can even turn the car on,even if you are literally across the ocean! In addition, it comes with a 10 year/100,000 mile warranty, 5 year warranty for sensors/electrical, 7 year warranty for rust/paint, free safety checks and $150 credit per tire every time you purchase tires for as long as you own the car. It's economically fuel efficient, comes with roadside and free towing, and low maintenance!! Trust me,we have no regrets, as other SUVs are definitely more pricey on the market. If any of you are looking for a new ride, please go and see Drake at Windward Hyundai. He's honest and informative with no pressure and you'll be extremely satisfied!!

Just took home a 2nd vehicle from this dealership today amazing customer service just like the first time really treat you like family, they go above and beyond to help you and are definitely committed to service with Aloha. Hands down best dealership I've ever walked into Thanks again to Bryan,CJ and Q.

described my issues and they did everything possible to resolve them im very satisfied

The people at Windward Hyundai really worked hard to help meet my family's needs. Bobby Wright, the sales manager, probably did what no one else could have done and he got us a better rate than we were expecting! We were introduced to the General Manager of the dealership and he really helped us to feel as if we were his own Ohana. My family and I are filled with gratitude.

My family and I had an amazing experience at Windward. Our sales representative Wally was very patient and helpful as this was our first time buying a car. When we were unable to afford a decent car they found a way to make it work! We re so thankful for everyone s generosity.

I went in with an not knowing I was going to be leaving that day with a new vehicle but I didn t feel any pressure from the staff there. Dave Oh was my representative and took me on the test drive, made the process smooth, answered all of my questions and the overall experience was just awesome!

They were very easy to work with, didn t make us feel bad for negotiating and then negotiating some more, and they were fast once the deal was made. Garret was our guy and he was so friendly and so nice!

I highly recommend.

Came in to change a tire that had a bubble. Took about an hour. It was a good thing they had the tire available otherwise it might have taken half the day. Had some coffee and watched the morning news about the volcano and the hurricane. Good to be kept informed.

My review is going to be on the service department.
I arrived at 7:15 am for a simple oil change service. I told them to check my tires as well.
1 1/2 hrs later I was told that I needed a tire. Yes, just 1 tire. Ok I agreed. Waited and waited! Went up to the podium and was told that they were waiting for my AC to be checked as requested by me. No I replied, my AC is fine. So he told me they were waiting for a quote on my tire. This is at 9:45. At 10:45 still no word. Went up to the podium AGAIN. They told me the cost of my tire, but because my acquaintance had to be at work, I could not wait any longer. Now O have to come back to fix my tire. I m afraid of the wait. In all I waited 3 1/2 hrs, mind you in the lobby with the notion that I was to just wait about 1 hr. In and than out he said. I was 4th in line.. I was very disappointed by this experience.No need to carry on on how I was actually feeling. You get the point. I was just expecting express care . Snappy service so to speak.
They seemed to be unorganized and the one checking in cars was not being communicated to on about the time it would be to wait. Im very disappointed. 3 stars was only because of the wait.

Garrett & Eric in the sales dept. was very thorough and very polite. I didn't feel pushed into a sale with them and they almost meet me half way with what I wanted. But overall, awesome experience.

As always, excellent service.

I would really like to see something put up to shield the afternoon sun from the service advisors. That sun is brutal and makes it pretty unbearable to work. I was just standing there for a few minutes and it was incredibly hot, I cant imagine having to work in that sun every day. Please take care of those awesome advisors that you have!!!!!

Really wanted a truck
But I guess I got to build my credit

Sold me a vehicle that the dealership did not have title or registration, if they tell you they'd call you back they wont ever, was told 23 times yes I counted and only once they called me back just to see how I was doing...

Had an issue with the paint bubbling up at the edge of the hood on my 2013 Dodge Dart Limited. The Factory Warranty expired in March 2016 and had just over 27,000 miles. Windward Dodge said that since the warranty had expired that there was nothing that they could do for me. They suggested that I contact Chrysler about the problem.

I contacted Chrysler Customer Care. I explained the problem to them and they wanted pictures of the problem. Pat was my case manager and had arranged with Lou at Windward Dodge to take the pictures and submit them to Chrysler.

They decided that they would take care of the problem for me. Pat authorized the repairs and also a rental car. Lou made all the arrangements for the body work and the rental. He said the repairs would take 5 days. I had my car back in 4 days.

They did a fantastic job. the hood looks like new. Pat and her team and also Lou at Windward Dodge worked wonders for me.

Thanks to everyone for great customer service!! :)

Was able to get a wonderful reliable van within our budget. Christian was our salesman and he was the best! Best car buying experience ever!

Their parts service area was always able to order the parts I needed and the items arrived quickly. Ended up buying a car there as well and the sales reps were friendly and helpful.

We didn't think we would be able to approved for a brand new car and with the help of the guys there we got approved and at a low rate!

I went in for the changing of a switch that was on a dealer recall. I asked to have my oil level lowered since it was about a 1/4 inch above the full line. They actually did that for me because I told them that's the way it was when I first took possession of the vehicle. Whoever did it didn't bother to recheck the level after he drained some of the oil out, because I rechecked the level after I got home and it was about a 1/4 inch below the full line. I guess they did a quick job on it and just took a guess on how much to remove. Anyway the car wash was nice and the car was done before the est. time to be finished, but they called the wrong number to inform me that it was done. Other than that, the service was done as requested. It might be nice to have 2 more ratings instead of just excellent and poor. Thank you.

Work was done quick and efficient. I can't take my car in during the week, so Saturday maintenance was super helpful, plus can't go wrong with the 120 day safety hazard. Safety Check took awhile but that can't be helped, at least it got done.

My experience at windward dodge has been excellent and pain free thanks in part to Misty Costa. She has made it a memorable experience and she is a valuable asset of your team at dodge. Thank you Misty for all that you have done for me and i look forward to more business with you in the future. .....mahalo mike tomei

Great. Sanjay was awesome. The management team was so nice. Got a brand new car. Treated us do great.

Once again, Lou did an outstanding job with excellent service and follow up.

Was able to get a good price on a new Veloster. The whole experience was very good.

Hands down to the best of them all, DAVE OH Thank you again for providing the absolute best customer service to us. You went above and beyond to make sure we got the satisfaction we deserved in purchasing our vehicle. Still in awe of us getting to drive away with a brand new car that was in the showroom You deserve just as much as we do and we owe it to you for making it happen. For anyone looking to purchase a car, I HIGHLY RECOMMEND DAVE OH!!! Head on down to Windward Dodge Chrysler Jeep and ask for DAVE OH

Everyone was friendly and helpful and I never felt pressure to buy anything.

Though they are crazy busy, the service is awesome and worth the wait if you can manage it.

Great experience with Chris Weaver from Windward, as well as all other staff during the purchase of our new Grand Caravan. They were working as a team to get the best possible deal for us.
Every day since the purchase my wife states that she loves the car which is her primary vehicle for moving around the windward area and work transportation.
We've been Dodge/Chyrsler buyers since 1996, love their looks, style, conveniences especially stow and go, and most importantly for my wife, comfort while driving. Also, we've already experienced the advantages of it's efficiency with at least 20 mpg in city driving.

Incredibly helpful and friendly staff!!
I just got to the island and they helped me get a front license plate mounted on both of my cars even though only one car was a Hyundai

Always Happpy & Content with Windward Dodge

Jerry really lives up to his words. For the people .
Aloha, To Jerry &, The Gang

Went here after having a "vip" appointment with Brandon or Quentin neither sales managers came to speak with me after waiting 30 minutes. I was "greeted" by Eric and after 5 minutes of me asking what the prices of cars are I get told well I dont know I have to go inside and look I can get you the hook up afterwards. All I wanted to know was what is the price of different vehicles. It's like going to a restaurant and looking at the menu and not having a price. Eric gave me and my wife the worst attitude and customer experience I have ever had In 14 years of car buying i will never return to this establishment again.

Great customer service displayed by these professionals. Made our car buying experience a smooth one! Thank you again Windward Auto Sales!

I didnt catch her name but the female who checked my car in and out for the Express oil change was super nice.

As always a wonderful experience with the guys at windward dodge. I have bought two vehicles there and today my son and daughter in law bought their first brand new 2019 Jeep. Thanks for always making it a comfortable environment for the young new shoppers and the old timers

Wasted my time. I asked what I needed to do to trade my car in. I gave all my information and asked to work with that. Told me I needed to come in to appraise my car. Told me to see Brandon or Quentin. I went in and a sales person went to see them. They NEVER came out and the salesman said am I going to buy today. I said I was asked to appraise my car. He told me to come back when I m ready to buy and waked away.

The first day we went in they were incredibly attentive and we're trying their hardest to get us in the vehicle we wanted, it got too late and the banks on the mainland were closed so they promised to continue working on it and call me back before noon the next day. Today I've called 3 times before I finally got ahold of Will, who was working on it for us, and said he would call me back in 30 minutes, that was 3 hours ago. I get that they have a lot of customers and they get busy, but even a heads up would be great, I refuse to just sit around all day and wait, so I'll be taking my business elsewhere. If only the service continued to be as amazing as it was the first night, I wouldn't have had a single complaint.

I found the work I had done on my truck at Windward to be excellent and very reasonable.

My salesperson was Kemo Martin. He was extremely patient with me, as well as knowledgable in his answers to all my questions. I cant remember the name of the sales manager, but I can tell you he worked his magic in making things work out in my favor. Great experience and would highly recommend them to anyone looking for a new or used vehicle.

Absolute satisfy with the work that was done on my car. Very honest and friendly staff. Thanks to Louie for keeping me update with what s going with my car.. 5 star no question!

Had an appointment for an oil change at 10. 4 hours later, still not done. Horrible management to have someone with an appointment wait 4 hours for an oil change. A monkey can change oil and rotate tires faster.

Bob in the service department is awesome. I have always taken my Charger here. This was my first time working with Bob in the service department and I have to say, he provided top notch high quality service: kept me informed, listened to what I had to say and knew what he was talking about.

5 stars for Windward Dodge and there service staff.

Terrible experience. We worked with Micah and he had his mask pulled down the entire time. He didn't know even the basic information such as miles and price of the cars I asked about. The dealership itself had a great selection and I'm not sure if Micah was new or not but the pulling his mask off alone is enough for a bad rating especially when I was shopping with my infant son

Great service and excellent personal aloha B&C towing Hawaii

Best place to take your vehicle. They truly make you feel like family

If you are in the market of buying car. I would really suggest this place. The customer service was really AWESOME. They really do go the extra mile to get the car you really want. I really didn t feel any pressure or felt uneasy. The process was very relaxing, and comfortable. SO please go there when you buy your next car.

Appointment scheduled @ 9:00a.m. A good way to start your day...nice, helpful, friendly, smiling faces...
Greeted by a cute, young & cheerful representative, named Jewels, w/excellent customer service skills. Who then directed my attention towards Lou, whom expeditiously documented all my concerns, to make this portion of the process thorough, but smooth. Lou was very professional, as well as knowledgeable. Willing to give explanations in layman's term, if necessary. Diagnostics and all other information needed, Lou gathered to present by 1:00, which was sooner than I had expected. Gave best summary of situation at hand and what he advises, as a expert in that field. With HONESTY at the forefront, I give this part of the Dodge Windward Team a 10! Two thumbs up!! Hats off, to Jewels and Lou!!! When asked for a timeline, they both replied, "I really can't say." That's a good policy...while they continue to work on my extended warranty policy. THANKS WINDWARD DODGE

Tire change/rotate and balance were much faster than I thought it would be. But it would have been better if I did not have to speak with your parts department directly to "Special Order" the OEM tires for my car and wait almost a week for them to come in. Its not like I use my car for auto cross.

They are just basic tires.

I will never return to the service department. I purchased my car three years ago from the dealership and had all my standard maintenance done there. I had an issue with my electrical system in my car. Their service department was unable to repair my car that was under their "warranty". They did not help me in any way to find a shop that could handle the covered repair. I had to find a shop and had to arrange towing without any support. Their service manager, Jeremy would not return my calls to answer about this repair. It took over a week with multiple emails and calls to speak with the service department to find out what they did and diagnosed with my car. They said the "properly" replaced my spark plugs. However, this is the cracked spark plug that the mechanic at the second shop found that they had installed. They have lost a loyal customer. I will never bring my car there again.

Extremely great service. They worked hard to get the price we wanted. We were also on a time crunch and they got the deal done that time. Would go back and recommend in the future.

The service dept is awesome, especially Darian. He takes care from start to finish and also updates you if taking longer than expected. This part gets 5 stars. I gave a 3 because I am highly disappointed that the "free car wash for life" perk was discontinued. That is one of the reasons why I followed through with the purchase of my vehicle. Driving away from a maintenance with a clean and shiny car makes you proud to own the vehicle you do.

Excellent price and services. Life time warranty for the tires and Hybrid battery.

The service advisor very courteous. He explained the problem in a clear manner. The shuttle service was very convenient and the driver was very cordial and a very safe driver.

Did a safety check today. They were very and it didn't take long. I had an appointment and they took my truck in right away. Very quick service. Mahalo to staff

The staff are very friendly and helpful. I am satisfied with my purchase.

I like knowing my sales rep knows who I am! He's attentive and able to answer any questions I have! Great place filled with even greater employees!!!

I have been a customer for many years & I keep buying cars using there service dept.

Ransen and Jordan help make my son's and daughter-in-laws first car buying experience an Awsome one. Thank you so much. You guys Rock.

Brandon and Kevin were da best!!! Can't thank them enough for the excellent and stress free experience of purchasing a new car from Windward Dodge. This is the third vehicle purchased from this dealer and they have never let me down. From services, vehicle maintenance, to ordering parts and accessories, the staff here have always been professional, courteous, and provided unparalleled customer service of all the car dealerships that I have dealt with on the island. Much Mahalo's WWD, and big shout out to Brandon and Kevin for helping me to get my dream car! :)

I wish they would bring back the oil change punch punch cards.