Tony Group Autoplex (Tony Volkswagen) Review

I bought an Accord on 15 October, when I pick the car up on the next day, 2 rims got big scratch. They let me go back one week later to change the rims. On 17 October, they called me said I need to provide my SSN card, which I asked them on the day I pick the car up and they said they didn't need. So I went back, give them the SSN card, and 3 days later, I went back again for changing rims.
On 21 November, they called me again said they couldn`t register the car and get license plate because my non-residence form expired. That form is good for 30 days when it initiated. The dealership should know that since they sell thousands cars to military member on island. But they wouldn't go to DMV in 30 days and wait until it expired. So 40 days after I bought this car, I still drive with temporary license.
At least the staffs are friendly, but they should do better job to make the purchasing smooth, instead of making customer come back again and again.

Salesman Kevin is super cool, no pressure by him or manager Darin. Really tried to work with us.

Tony Honda service department can't be trusted. Back in Nov 2017 I took my 2016 Honda pilot to them for an oil change and a recall on the Transmission system. I was informed by John that the oil change was completed but he had to order parts for the recall. In December they called to notify me that the parts were in and to bring the vehicle in. Last week while driving from Ewa to Fort Shafter to work every light on my dash came on and transmission and emissions system error codes flashed. I immediately drive my vehicle to Honda. Come to find out both Josh and John (employees) lied about ordering parts for the recall and fixing the problem. Now my entire transmission and short block has to be replaced because my transmission fluid and engine oil has been mixing. I was also informed that it will take about a month to get my vehicle back so they got me a rental (Dodge Caravan). I'm so fustratated and disappointed in the service or lack there of we have received at this location. Hopefully this doesn't happen to any other family. You guys have to do better by your customers.

Brought my car in because,after work last night I couldn't start my car. A coworker gave me a jump, to start my car. I called Tony Honda early in the morning to get a appointment to check out my battery. I arrived at Tony Honda and was greeted with a friendly acceptance and verifying my appointment. They look at my car to let me know that my battery needed to be change and he said it would be change about 40 minutes . After a little wait, my car was done.All of this in less then a hour. I always get great service went I come Tony Honda. From start to finish.I wouldn't trust my car with no one else. Thank you.

Always friendly staff. Have had maintenance done for my Fit regularly for years and it's still in fantastic condition

What a zoo that whole area is with parking and traffic and pedestrians and car dealers and Costco and what have you. But I did get pretty quick service at the service department at Tony Honda for which I am grateful even though I somehow found it appropriate to begin with negative statements. Yes, I would like some cheese with that whine.

Went there for brake work which had tho be done with upcoming safety inspection. Busy place

Better than the VW place next to the airport. Nice kids play area and TV seating. The staff was average and they weren't overly pushy on selling us a car. Good selection of vehicles.

Professional staff. Friendly and helpful. Staff don't pressure you into buying a car. Good customer service. The only thing I didn't like was they didn't give me the $50 gift card for test driving a new vehicle. It was on their website and email. I asked multiple times, but they didn't give me the $50 gift card.
Edit: gave me the gift card later

Best service!.called us last week. recall in some brake issues, brought my car in today, was done on 3 hours!!

Friendly staff, the just don't offer you jack for your trade in.

Been here since 7:45am and it is 10:10am. The wait is long on the service for a vehicle :(

One of my favorite places to service or shop for a car, however a bit pricier than others

Car-buying is still a lot of hassle even if you already know what you want. You still need time with all the paperwork involved. Agent I met was nice- it's still business as usual!

Great place to get your new car! Friendly staff and low prices

Tony Group Autoplex had a great selection of used vehicles and we were able to find one that we liked very quickly. I would give them a five-star review except for two things. First, it took an exorbitantly long period of time to close on that vehicle. 5 hours is ridiculous. One hour of that was test driving the car. That was understandable. But four hours to close the deal? I was utterly exhausted and almost walked out the door without purchasing the vehicle. The second reason I cannot give them five stars is that after four or more hours of waiting around to close the deal, they sent us into the finance guy who tried to pressure us into buying all sorts of extra warranty and maintenance plans. When we politely declined, instead of just letting it be, he launched into his high pressure tactics. Very disappointing. But we do love our car.

Great place to look at the latest cars all in one place!

Lurk customers in with fake inventory. Called 1-2 hours for an ad of a vehicle. Confirm availability. Went down there, was told they couldn't find it. Sale person said, it is new, so, it could be at the service department, waiting for inspection. Showed us another very dirty old one instead. A trick used to trick customers to buy new vehicle. We refused to see new one. By then, was told the one we wanted to see was sold.
Ya right, we could believe that.

Tony Honda is the best dealership!! They are always helpful, friendly and professional.. They truly make you feel welcome, it's always a pleasure to visit here.

I was very pleased with the service I received at Tony Nissan. Jason A was very helpful and pleasant to deal with. Thank you for the service received.

Watch out for the sharks- sales people. Not to knowledgeable about their product. I went to Windward Honda to purchase my vehicle way more informed on their product.

Have bought 4 of my cars from here since 2007...happy always with the service and my salesman

Drive by to see. That was to the extent of that voyage.

I visited Tony Nissan and was helped by Alissa with whom my wife and I had purchased a vehicle from the dealership with her help over a year ago. I wanted to trade in my current vehicle so I could have a lower payment due to covid. After crunching number the dealership unfortunately was not able to help me. Alissa however was Very Professional and as always Awesome in helping me. Thank you Alissa and the sales team at Tony Nissan for the help. I look forward to working with you in the future. :)

We went out to see a car that was advertised on Craigslist. We were met buy the sales rep that I had talked to. He was very pleasant and enjoyed talking to him. After looking at the car my wife and I decided flat it wasn't the car for us. Thanked our sales rep and left. At no time did we feel pressured to buy that car or any other car on the lot.

Had a pleasure to work with Wade. He squeeze me in on a last minute. Place looks really good. I probably will be here for my future safety check and others maintenance. Customer waiing area was very nice and they seemed to clean very often. Definitely feel better when I see them come by and wipe the area so many times.

Nice place. Come visit my best friend at Tony Hyundai Henry.

Nice dealership. They are very friendly to work with, great selection of new and used. I will be buying all my cars from Tony.

Tried to trade in my 2020 they offered 8 thousand dollars. My car only has 1000 miles on it. And our sales guy didn't know anything about the cars he was selling. We won't be returning

Awesome place to find a auto that fits budget an your style, variety from biggest bigger an small to smallest.

Bin dealing with Honda long time and you are wonderful

A decent dealership for maintenance, inspections and upkeep of my Honda CRV. They are a bit pricy on some things but great on others. I hate changing my oil and filter, so they do it for about $75 depending on what you get. Usually they throw in a free car wash as well from the car was next door. If you need an air filter replaced, just order the part and do it yourself. 5 minutes of work and they wanted to charge me $40.

I purchased a new car for my spouse. It was the fastest purchase ever. We were done in less than 5 hours.

Dealership was nice clean. Kind workers even though I didn't make a deal today. Only because I didn't like finance deal that was offer to me thru their banking team

Browse cars with no hassles, but test drives are by appointment only

Asome people. Went for Oil change and safety..really fast ..

I recently leased a 2019 Frontier Midnight Edition. My salesperson (Brennan) was actually exceptional and very helpful. But still you have to fight for everything you want. Once in the financ office take it slow and pay attention to the fine print. Scrutinize all of the paperwork before signing it. Don't take anything for granted! On the other hand, my experience with the service department was 1st class. The truck had a cosmetic problem which Patti handled with grace and expediency. The service department is a beacon in a sea of turmoil. Tony Nissan gets 4 out of 5 stars.

Nice comfy lobby and close to costco if you wan a snack while you wait. It's pretty isolated otherwise so if you can get someone to pick you up and come back later it might be better.

Speaking for Tony Hyundai - because of the service I received in the service dept, I will NOT be supporting any Tony dealership. I can t even begin to quell my dissatisfaction with how I was treated.

Service at the hyundai dealership is great. The fact that my stupid car is there so often. Not as much. The car drives well but I've been having issues with the windows. But again, the service team has been really great.

I was particularly impressed with the Hyundai side service department. Pomai is a superstar.! Ashley is another star performer! They made my service repair so personable and they went the extra mile to make sure I was taken care of!

Took over 3 hours for appointments oil change and safety check.

HUGE! Organized and easy to get around FOUR major automobile sales marquees.

Joseph was a nice young man and very helpful. You should have more employees like him. I had my car serviced at Honda

Edit:
A couple weeks later I realized the passenger door lock didn t work. So if I lock the car with the alarm on you can still open the passenger side. Alarm goes off (thankfully), but it s annoying when you go to open that door first and forget it s unlocked and alarm is on. They called to ask how the car is, and when I told them that they said at least the alarm works. Since it s not a huge thing it d have been nice if they offered a courtesy fix or something.

ORIGINAL REVIEW:
Great experience!! Customer service was top notch. Both Tracie & Scott were friendly, knowledgeable, and easy to work with. I told them my options and they worked with me and my family to get us what we needed. There's a reason this place has high ratings. Keep up the great work guys!

Side note, they can get SLAMMED so I suggest make an appt ahead of time (thankfully I did).

Great customer service. Always pleased with the staff when we get our car serviced

Bought a pre-owned car from Jacob. Good experience. My very first Honda!

Had my car serviced 3 months ago and it was a Great Experience. I was only in the Customer Waiting Area for only about an hour before my car was ready to go. Great Customer Service!

You schedule a service, show up, and they have a place to wait while they do the work. Coffee, snacks, tea, hot water. A big screen TV. As a dealer it can be $$$ but they do good work.

Always very professional, very easy to have your car serviced here.

Very helpful employees and nice layout! Having the rent a car place right there at the mechanic was very helpful when our car broke down. Super convenient!

Wil's from Tony Nissan service department went over n beyond too make my ordeal today a pleasant one. Took my car in at 9:30 this morning n my vehicle wasn't done until 3:30. It's not want I got but it's the sincerity of making me n my frustration heard....Thank you Wil for a pleasant interaction with you.

Take my besty there for her monthly check up and the crew is just fabulous

It was love at first sight! Maria was just lovely, funny and efficient! A must go to for Honda's!

Great service as always. Helpful, kind and going out of their way to ensure you're comfortable with every aspect of your purchase.

Volkswagen guys were the fastest ever at dealership. I bought the company van, from start to the end it took us less than 2 hours!

In for service and mechanical inspection. Jobs done quickly and professionally

Staff members were fast, friendly and informative. Showed care & concern! Awesome job Ashley in the Service department. Mahalo!

Friendly, and considerate staff willing to assist in financing your purchase. Yes the staff are paid on commission, but that feeling of eager pushing wasn't felt here. Jarem was my associate here, and recommend him to others seeking a new vehicle.

I love the Tony Group. I've purchased a fleet of company vehicles and my personal cars from them. Eric at VW has been amazing for me.

The service center at VW is always top notch, professional, efficient and super friendly. I know when I take my car there for service my cars are in good hand.

Aloha new and used Car Tony Honda I like my Car it was given to me for Mother's day 2014 they treat me like a Queen I like These
Service people Sale Members they
Are professional I even was able
To do Oil Painting whole waiting for my Cars Check up they take great care of the Customer if you
Purchase a Car Van Truck Please give them my name enjoy Aloha

Once again, Mucho Mahalo to Jason (service rep), for scheduling my Vehicle Service and ensuring my wait time was kept to a minimum. Another satisfying experience.

No pressure car buying. I'll probably buy another car from here in the future.

Sells lemon vehicles and warranties ($1800) that gives you the run around.

Leased 2019 Genesis G70. Great interaction to arrange lease terms and Ken picked me up to go to dealership. Really enjoy the 4 cylinder turbo.