Windward Auto Sales, INC. (Windward Dodge, Chrysler, Jeep & Windward Hyundai) Reviews

This dealership is awsome. I had the best sales person ever, his name is Christian. He helped me to get the best deal i can get on my 2014 Toyota Camry

They are the best. I was in and out in a flash and the part for my car in stock.

The parts department never answers their phone. I try to understand they may be busy with in house customers but I've called and left messages the past four days and never received a call back. In all the calls I have made, I have gotten ahold of someone once. I would rather they put me on hold at least, over having an answering machine they never check.

**EDIT**
After working with their service department, I have updated my rating to 3 stars. For everything that the parts department lacks, the service department makes up. They kept me updated every single step of the way and they beat every timeline they gave me along the way too.

Thanks to Pat Murphy and all the folks at Windward Dodge for taking great care

Had a great experience. Chad is an awesome service advisor!

Great customer service. Only problem was that it took hours for my truck to get an oil change due to my truck being too large for the express lifts thus needing to go on a repair lift.

Awesome salespeople and staff! Very courteous and knowledgeable and made my buying experience a great one. Will definitely be buying all my future vehicles from Windward Dodge. They are literally Hawaiis dealer for the people!!

Needed an annual inspection on the last day of the month - everywhere else told me it couldn't be done. They did it in two hours. Kudos!

I've been coming to Windward Hyundai for 2+ years now and I've yet to be disappointed. The staff is great in both sales and service department. Gabby at the service desk is always friendly and knowledgeable. I always get the facts right up front, including how long the wait will be depending on the circumstances. If the situation changes, I'm always made aware promptly. I don't mind waiting for my car to get serviced, but it helps to know the time-frame so I can plan accordingly. I would recommend Windward Hyundai to friends and family.

Service was provided during the pandemic and was completed quickly and efficiently in the time frame discussed. I had however been misled that recall work could be completed when I brought the car in for general servicing. Parts needed to be ordered rather than addressed electronically w/no problem. Also, the man who signed me in had no mask or gloves on. Not as it should have been.

Second time receiving assistance for a service. I must say the express service crew racks up high and represent the operation well.

Dave assisted us with purchasing our new car. He was very friendly, helpful and answered all of our questions. The whole team made the process so easy! We were in and out. If you re looking for a good dealership with an honest team, check them out!

The staff was incredibly friendly and helpful. The selection of vehicles is great. They really worked hard finding us a vehicle and deal that fit our budget.

Entire Team was Helpful from beginning to end. For a first time buyer like myself they made everything really easy and walked me through every step. Much Mahalo

I tried for two days to set up an appointment for service and all I got was bounced around on the phone and then hung up on.

Ya know.... whenever your car doesn t start and you have to call the roadside assistance, it s never going to be an easy day! Sure the Happy Day Doggie Mobile had some electrical issues! But I wasn t concerned, because I knew the crew at Windward Chrysler was going to take care of me! You see when I go to the dealership, for me, it s like coming home! The service Department took awesome care of me and set me up with a rental! Within 1/2 hour I was back on the road in a Dodge Caravan with the help of Hertz rental car. The next day my vehicle was all pau! I highly recommend Windward Dodge, Chrysler Jeep as a place for Service! If you are looking to purchase a new car or need parts for your vehicle, this is the place to go! Friendly happy people there!

I appreciate the entire service experience. Professional scheduling reminders...friendly reception staff and knowledgable service managers. Pat (my service adviser) kept me informed through the entire process. The Technicians completed the work in a timely manner and maintained cleanliness throughout the process. I expect quality workmanship and they deliver. Thank you Windward Dodge Chrysler Jeep

Very helpful and went out of their way to help me with what i needed!

Make sure that when they tell you they are giving you free oil changes that it gets written on your sale. They will tell you what you want to hear then not be true to their word. I guess it s the usual salesman but it s still a dirty move when you drive from across the island to get something you where told it was free then have to pay for it..

Met great people, I was not expecting to come out with a car that day but they made it happend! It was an awesome first time car buying experience. Makena was great, easy to talk to and answered all my questions from beginning to end. I recommend this place for anybody who is intimidated to go to a car dealership for the first time. The people there really makes things very comfortable and at ease. Great job staff!

Service advisor Lou Pelekai, is very courteous and pleasant. My Hyundai gets the attention from all technicians and service personnel.

Do not use Windward Dodge for any type of auto service. They recently changed out a battery for me that was under warranty and the battery was found defective less than a year later. This seemed a little suspect to me so I returned to Windward Dodge only to be told that I am out of warranty and a replacement will not be performed. It's not that fact that the battery faulted within a year that upsets me, it is the fact that the Windward Dodge customer service department treated me like crap. I then politely asked to speak to a manager and it took the guy 20 minutes, I eventually just gave up and left.

A car dealership should always try to do the best they can to make their customers happy and I must say Windward Dodge falls short of doing this.

Went to Dodge Windward October 2019 and spoke with David Nygaard and CJ. They both worked with me and helped put me into a car I will love. They adjusted the price and gave discounts to make it even better! If you visit this dealership I would 100% recommend giving these two a visit. On top of all this they have an excellent service center and customer service representatives. Thank you!

We were given the wrong last appointment time of 6:45 on New Years Eve. When we arrived at 6:20, we found the dealership deserted. There were just a few people around. The salesman and skeleton crew were very polite and helpful, and made sure I got the rebates, which ended that night, and got me in my new car. I love my Tucson, and I'm proud to say, I was the last car sale of 2018 at Windward Hyundai!

Such a change from the other Hyundai dealer on island. They where so helpful that I don't mind the drive for the customer service. I will be going back for all my services now.

From the very start, everyone from the Phone Service Representative, Sales Representative Byran McGovern, and Parts Service Sales Representative Valerie were extremely professional, curtesy, and friendly. I considered myself very fortunate to have met Byran from the very beginning and EVERYDAY AFTER the Sale. Bryan completely went over EVERY detail of my new Jeep; from interior to exterior, and (never before) a tour of the your facility. He has also answered every text or email AFTER THE SALE. I and many friends have never experienced or heard of such professionalism and caring service.

I would like to reiterate about his knowledge of every detail of the vehicles test driven. There was no guessing on what the Jeep can do - his knowledge was explained throughly, with ease, and fluency.

What words can explain it to Windward Chrysler Jeep and other Buyers: Happy that he is younger than I am because hopefully you will ensure Byran will be there for my next vehicle or to be a sales representative to others.

Mahalo, Byran

Brenda is an exceptional service consultant. I always learn more about my car, its car, repair and service through Brenda. She's not only a great asset to the two flanking dealerships but also to their customers.

Great customer service!!! Friendly staff and very thorough. Unbelievable warranty for new vehicles. They will answer any questions and conerns. Windward Hyundai is the place to go for a new or used vehicle!!!!

These guys were AWESOME! They were not pushy, they listened and did their best to help. I would absolutely go back and/or recommend anyone to these guys.

The only reason they didn't get 5 stars was because they don't have the best selection due to the amount of space.

Will, Brandon, Bobby, and the entire team at Windward Jeep are AMAZING. They worked so well with me and I could not be happier with my purchase of a new vehicle. Simply amazing. I highly recommend going to Will, as he will take EXCELLENT care of you!! I never felt pressured into buying. I felt comfortable and could tell they all really enjoyed what they do.

Just picked up my brand new 2021 Jeep Grand Cherokee. The car is amazing and the sales experience was fast, professional, and no hassle or pressure. I highly recommend Windward Dodge for all your vehicle needs.

FAST, FRIENDLY, EXPERIENCED AND KNOWLEDGABLE. THE SERVICE THAT YOU WILL RECEIVE HERE IS '''UNPARALLELED'''!!! THE VEHICLE THAT YOU BUY, EVEN NEW USED IS NEW WITH LOW MILES...THE FEELING THAT I GOT FROM EACH AND EVERY ONE OF THEIR EMPLOYEES WAS THAT I WAS NOT '''BEING JUDGED'''!!! THAT'S SOMETHING THAT YOU CAN'T FIND ANYWHERE ELSE. THEY ALL MADE ME FEEL '''COMFORTABLE'''!!! BUT, MOST OF ALL ATMOSPHERE WAS HOSPITABLE AS IF YOU WERE BUYING YOUR CAR FROM THE '''COMFORTS''' OF YOUR OWN HOME. HIGHLY RECOMMENDED, WILL DEFINITELY USE THEIR '''SERVICES''' IN THE FUTURE AND PROMOTE THEIR BUSINESS TO MY FAMILY AND FRIENDS... '''ULY'''

It was the best ever! I have always been taken care of and have never left there being anything but stoked! I even posted this last visit to your service department all over my Facebook page! THAT IS HOW APPRECIATIVE I WAS! I even brought your service guy a heart-shaped lemon from my tree and said that THAT is the only lemon on THIS lot!

Awesome first-time experience. The lady who assisted me was very friendly and thoroughly explained all that I needed to know. I was very blown away at the professionalism and superb customer service I received. To be honest, I was a little skeptical because I had heard some not-so-nice stories from other family and friends, but I am extremely happy that I had listened to my sister Lauren - a former employee - and got my Charger serviced here. Needlessly to say, I will be coming here for all my future vehicle needs. And again, much mahalo to the lady who helped me out. Wish I had gotten your name, but next time I definitely will. A hui hou!

Excellent experience overall. I prefer electronic communications and they were great at texting and keeping in contact to set up an appointment. The seller was funny and very personable (Kevin). His boss helped work the deal to get within my budget that i required. Finance team was nice, although the constant back and forth for "add on" protection was not appreciated. I realize this is part of the business plan and not specific to those folks though and everyone was super nice. Great follow up when I had questions after.

Fantastic service and the safe tires for life warranty is the best thing!!!! Told everyone I know about it!!! Happy I chose Windward Hyundai!

December 6, 2015

Leeward Taleni
46-229 Kahuhipa St., #E102
Kaneohe, HI 96744

Operations Manager
Windward Dodge
46-177 Kahuhipa Street
Kaneohe, HI 96744

Dear Sir or Madam,

My husband and I purchased a 2011 Dodge Ram Truck brand new in Jan 2012. The first two years we had no problems with the truck. Jan 2015 made 3 years and this year alone, the Ram has been in and out of your service department 4-6 times between Feb. and Dec. due to electrical and mechanical problems. That information can be verified with your service records and representatives Bob Katzman and Kimo Makaula. I strongly feel that is too many repairs, too soon, being made to a fairly new vehicle.

On November 29, 2015, having dropped off the truck for the 5th time to your service dept., I decided to file an on-line complaint with the Better Business Bureau against Windward Dodge. BBB responded; the complaint was forwarded and now just awaiting a response from Windward Dodge. Yesterday 12/5, I received a call from Ocie in your office suggesting that we come down to meet with one of your managers that can help us get out of this truck that has been nothing but problems and get us into a new vehicle. I asked her if she was contacting me in response to my BBB complaint, she said, No.

That s a disappointment from a reputable business such as Windward Dodge, that no one from your office would take the time to address a customer s concerns.

Every oil and tire change, safety inspection, recent electronic and mechanical repairs; have all been made by your service technicians. If the problem is not the vehicle itself then the problem is with your service technicians. It appears that a band aid is applied each time the truck is brought in and the real issue(s) is not being resolved.

Written on your business card is the For the People Pledge, which states, We are a dealer for the people. That means we put our customers first before everything else. We believe that everyone deserves to drive a nicer, newer car today. Our business is not selling cars, our business is finding solutions to the everyday problems that keep most people stuck in a car they hate. We re on a mission to change the world by helping people get the car they want and deserve. My goal is to be a trusted advisor in the process.

Ocie set us up to meet with your sales manager, Sean Cabutage. I explained to him all the information stated above. In addition to that, I informed him that we just picked up the truck from your service dept. Thursday night and Friday night the Malfunction Indicator Light illuminated on the truck panel. We brought in the problem Ram hoping that your sales manager will stand by your truck and your promise to find a solution to our problem, instead he was more interested in getting us to purchase a new vehicle at $36,132 and that s not including fee s and taxes. To make matters worse, they did not address the malfunction light.

We will seek legal help in this matter if this problem is not resolved.
We look forward to hearing from your business.

Sincerely,

Leeward Taleni

cc: BBB, RICO, Email

My service was excellent as always. What I really like are the good explanations about what is wrong and how they will fix it. Also took the shuttle for the first time and that was a very good experience.

Our experience on this visit was a big improvement over our last visit. Thanks again Jerry & continue the good work.

See Jay Lee . Best salesman EVER!!! Best service on planet Earth and beyond!!! Jay Lee is the man to see for all your sales needs!!! JAY LEE!!! Go see him, okay! Mahalo for your QUALITY sales and service patience and EXPERTISE!!! I was blown away by how he treated me! Very humble and honest man! God bless him and his worthy staff!!! Amen JAY LEE IS THE BEST THERE IS!!! Him, or Eric S. or Kyle Ling!!! JAY LEE. Aloha

I am very great full for the amazing service I get from Gabrielle. She is awesome from start to finish. They have such a great servicing team. I am always impressed and always a happy customer. EVERYONE YOU NEED TO SERVICE YOUR CARS HERE!!!

My experience with Windward was awesome, I went there for services and ended up leaving with a brand new car with a great deal also. I can definitely say Windward cares about their customers.
Thanks Windward

Service this time was fast, and didn't have to explain anything at all. The service clerk knew my account info. Very painless.

Probably the best experience I have ever had buying a car from a dealership. These guys are professional and are truly looking out for the customer. Even though I hated the Jerry V radio commercial. When you go in there, grab Christopher to help you with time car buying experience. He we outstanding.

Great place to shop for a vehicle. Wally was my representative. No pressure, no games, and knowledgeable.

Quick in and out thanks to the "fast lane" for service. They even repaired a light for me and I was out of there in under two hours. Great service.

Car dealership the people who are sale men are very good with you

Tried to buy a car but they didn t want to budge off the $20k adjusted market value over MSRP. Guess they didn t want my money

AMAZING!!! Quick turnaround and awesome customer service with no hassle.

I have been a loyal dodge owner since 2009. I loved my Ram limited edition longhorn Laramie. I had expectations when I went to this dealer. Sadly I was very much disappointed. ZERO negotiating, no sit down, ZERO dodge loyalty care. They showed me a sales price for a dodge rebel. A price they would not budge. I m happy to say I walked away... happy to say a got a fully loaded 2020 GMC AT4 at a cheaper price and a more friendly environment. Sales manager so arrogant. I m so happy he would not negotiate because I got a better deal. Thank you!!!!

Service department can definitely use some improvement. They "lost" a part that was ordered and they reported was in and ready for installation. When I leave messages for the service manager, he doesn't return calls. For instance, I left a message if they could install my new license plates that they have in possession. It didn't get installed, I didn't get a return call, and that was 6 days ago. However, I'll give them 2 stars, only because the owner had my vehicle washed and delivered back to me because they couldn't change out the part that was "lost" the same day. Hmmm...I wonder what's going to happen when the parts get in. I'm a believer in second chances.

I can't believe it. I came there for a car and Kemo, Eric, Mark and Brandon got me the best deal so that I could afford a brand new car on a teacher salary. They even gave me a box of school supplies for my students. They went above and beyond.

Wife just made it from work before their closing time to service car and request the free car wash. Servicing was good, car wash was okay. Thank you

I can say a lot about this place. I'll start by saying Amazing service. Wally Kainoa Choy is the most personable sales/Trusted Advisor rep I have ever dealt with. If you are worried about financing, your credit and payments but still want or need a reliable car, they will work with you. They especially support and do their best to work with military service members. I was nervous buying a car because of debt and Wally made sure I had a car that fit my needs and budget, even with my credit score, when I walked out the door. He didn't even strong arm me into buying it like a lot of dealership reps do. I couldn't be happier and if you are looking for a car, whether you're in the military or not, and you just moved to Oahu, go to Windward Dodge. Trust me.

Great service. They treat you like family and are so helpful.

Sole all my Uso's from back home( Samoa) this is the place to go find you a car. If you got bad credit. Dont worry they will find you a good deal. And will help you all the way .I had doubts. But I'm a believer now. Go there and ask for Dave he will help you in any way he can. Now I'm happy. I drove off the lot a with a car. Don't forget ask for Dave. Happy customer . Thanks Uso Dave.

Went to Windward Dodge to have my oil changed. Quick service. Friendly staff.

If I had an option for 0 stars I would choose that. DO NOT CHOOSE THIS DEALERSHIP FOR CAR SERVICE! They will scam you out of money, tell you a list of things are wrong, and won t ever answer the phone again. I ve been try to call the service manager for days now, and he s never available . This place is a joke. We had a second opinion done on our vehicle, with only one issue needed done out of the 16 they said it needed.

Went in as part of a Visa Card promotion for test driving a Hyundai.
Test drive (Veloster) went OK. They did not have the car I was interested in (Genesis). Struggled to get them to follow through on giving me the giftcard promo. A manager kept telling the salesman that they would call us tomorrow. I had to repeatedly tell them that no, I did not want to be called and that I just wanted my giftcard. They would not do it that day. They said they would take care of it in the morning. The following day it was still not done and I had to call them and harass them into finishing the 3 minute process. Finally got my giftcard but if that's what this dealership is like, I don't think I want to buy my next car from them.

It was awesome treated us like family.made sure we got the vehicle we wanted...worked with us...I've gotten so much awesome remarks from family and friends on my recent purchase....I referred all my friends and family to you folks...aloha and mahaloz for our new purchase...Bob and Emily Carey

Extremely happy with my service and purchase at Windward Hyundai. Brian and Quentin were honest and open with me about the value of my purchase and my trade in, but were also willing to listen and negotiate based on the KBB values. I felt like I got a great deal on our new Hyundai, and I'm very happy with the service and quality.

Staff there was excellent!!! Friendly,kind and just awesome...shout out to bradda Garrett paredes and bradda Eric and bradda Sean and the other uncle for really helping us out... All praise to Jesus for providing this car for me and my ohana...

The guys were really friendly. The first time I went to the dealership, there was an issue and they were patient to help me. When I returned the next week, they were very helpful and I was able to purchase my own vehicle.
When I called to ask about servicing my car, the Lady that I spoke with was a little rude on the phone. She said to come back another day but Im not sure if she'll call me to remind me that my car needs servicing. I don't want the added stress of wondering when I can bring my car in for its necessary services. I hope that she calls. Other than that, everything was good.

RJ is so awesome...we are grateful for him being patient with us and our issues. He's the perfect example of providing superb customer service!!

Overall an excellent experience. Superb staff, they were very attentive and helpful.

GREAT Customer Service... Darian is AWESOME. The jeep was ready fast... Very HAPPY ... Thank you....

It was fast. No one in line. We were lucky. Friendly, Great customer Service. Safety Check done. Yay...

The staff was very professional and was concerned about my vehicles problems. My experience was very positive.

Quality service as always; just expected my vehicle to be back to me sooner for what I had asked to be done.

Dave helped us with purchasing our new car. The process was so easy and we never felt pushed into anything. Dave was very patient and helpful and helped get us a great deal! We love our new car and are so glad we stopped in to Windward. The whole team was so friendly. If you re looking to purchase a car on the island, this is the place to go!

I ve used them twice now for recalls on my vehicles and both times the repairs we conducted within the time frame they said When I arrive to pick up my car the paperwork was ready and it only takes a few minutes to get your car pulled around. No complaints here.

They are awesome great team work with the best team. I appreciate you all

Mike, CJ, and Brandon are the best! The whole team is so welcoming and make you feel very comfortable.
Before driving over there from the Waipio area, we went to a closer dealer the day before and again the morning of. Their salesmen, both times seemed preoccupied... so we left.
Well everything happens for a reason and I am so happy we decided to accept Mike s invitation and take the drive to the Windward side.
MAHALO guys! It s only been 2 days and we already referred a couple people!

They are amazing! Jay Lee along with his superiors worked hours to get us the car that we loved!

Wonderful people. Needed a new car for my family and they took care of me from beginning to end. Sean and lee were amazing and the manager helped out as well

Always get good service. I've been with them through 6 vehicles. I should deserve good service! Mr. Fox even promised a free service contract should I get into a 10th car.

Without a doubt the best service experience I've had. I brought my 08 Dakota in for a suspected failing water pump. They took the truck off my hands and about an hour later called to confirm it was a failing water pump and gave me a price quote. I authorized the labor and only 3 hours later they called to say my truck was ready. I was expecting a least a day and maybe two. Very professional throughout.

Bought an Ioniq from Giraud today. The whole experience was great. Best car buying experience ever. (I am 52). They were so much easier than Tony Hyundai. They lost a sale over $350.
I will be going back to Windward for all my needs now.
Job well done!

Always great service from the receptionist that greats me to all the technicians that work on my car. I ve never had a negative experience here. I love that I get follow up phone calls letting me know the process of work and any expenses that might come up.

Dave Oh is the bomb.com . From the moment I arrived at Windward Auto Dodge Chrysler Jeep Hyundai, I was greeted with a friendly hello and directed where to park. From that moment there was no pressure to buy and Dave was very patient and knowledgeable about the Jeep brand that I was interested in and the different type of models that was on the lot. The whole car buying experience went smoothly and in my opinion fast. Dave and the team at Windward Auto far exceeded my expectation for customer service and car buying experience. I would highly recommend anyone looking for a vehicle to make the drive to the windward side because it is well worth it! I love my Jeep Cherokee! Shanell

Everyone is so nice, they treat you like your the only customer there, they explain everything about the car & what needs to be done later, I really like taking my car there, I don t take it any other place!!!!!

Friendly, efficient and helpful. My car was ready on time. Great service.

I think this fast service promotion working great. What would the regular price for this express service cost, or, is it for only anyone with a Hyundai?

excellent service... Gabby received my car and made arrangements for not just the regular 6 month maintenance, but also premium detailing. it was done well before i was planing to pick it up. getting my car and paying for the service was fast and efficient. mahalo nui for making my busy day hassle free!