Windward Auto Sales, INC. (Windward Dodge, Chrysler, Jeep & Windward Hyundai) Reviews

Always thorough. Keep me in the loop if they find something that needs attention. Courteous and fast service.

Ask for Micah if you want an authentic and loyal advisor and not an over friendly typical car salesman. He was down to earth and helped us when everyone else was "too busy". We bought the perfect car in likely the fastest and easiest transaction in my life at a dealership. Now that's Aloha brother!

Truly a dealer for the people. Be wary of their sales staff. They're quite good at being salesmen. Word to the wise, if you've never purchased a car before or are not familiar with how dealerships can be, try to bring someone who is experienced with the car buying process. The staff is kind and if you have a problem with a car you just purchased, try to speak to Jerry V. he's a good man and will take care of you.

This place is terrible. They will look right at you and lie as they steal your hard earned money. They have no shame. Then they say it was your fault for coming to them "We didnt come to you, you came to us". They admitted that they overcharged me and suggested I just "let the car get repossessed" write it off, and then they would sell me a less expensive car, because of "what I've had gone through"! Run as fast as you can in the OPPOSITE direction! Do NOT go to this dealership.

My only reason why they don't get 5 stars is because my jeep was damaged while being serviced. BUT, they did take care of the damage at no cost to me and they offered me a rental while I loss my jeep again for the repairs. Gabriela is AWSOME!!!

Bought our first Hyundai from Mr. Jay Lee and loved it so much and the experience was great that we went back and bought another Hyundai. Mr Jay and all the staff that helped us was amazing. We'll be back again for sure

Eric and mark are amazing salesman. I highly recommend you come see these guys

Traded in my car and got a newer one. I literally only put $5 down!

The service department was very polite and friendly. They finished the work on my jeep in about half the time they had quoted me. And the best part; it was free!

I always cringe when I buy a car because of the long process,but my experience at Windward Dodge was excellent. The salesperson Fernando and Sales Manager Quentin was excellent and it took us less than 2 hours to drive away with a truck..

My wife and I went without having the money for a big down payment. Rather then wait, they were willing to deal with a lower down payment, and just extended the finance. They worked with us finding a vehicle, and in 3 hours we were driving off the lot in a brand new vehicle.

excellent service. totally friendly and professional staff

Joel

Since I bought my vehicle in 2013, I have been really impressed with the attentiveness and care of the staff in their auto service center. They always make sure that I am aware of my vehicles's condition. From a simple oil change to a routine electrical update, the staff was always terrific at reassuring me that my car was in good hands.

Jerry Lee is the man! I never thought I'd be coming home in a brand new car. Quinten too is also the bomb! Both of them were so helpful & patient with me. Thank you guys for everything. My children & I are so thankful w have a reliable car to get us around.

I have bought two vehicles at Windward dodge and both times I was helped by Ransen Taito. He made the process very easy while taking as little time as possible. I will be sure to refer everyone that I know to this great dealership and outstanding staff!!

Kimo helped make the experience excellent! Hyundai delivered my car on time and now the noise my car once made is absolutely gone! Great experience.

Very good service from Eric and Garrett who were super helpful and helped us out with all of our needs. Mahalo for your help.

Excellent customer service! Just the wait time could use some improvement.

Helpful, friendly and very clear with details. Awesome services

Wonderful buying experience. Giraud is the best salesperson you will ever find!!!

Service was good but the cost was too high. Other auto shop i pay less than $79 dollars.

Great service!!! Worked with me when i messed up! Brenda stood up for me and it didn't go unnoticed. It's nice to have a dealership who actually looks out for their customers well being!!!

As a prior Car Sales Consultant, I must say I wish all dealerships could follow Widward Dodge Chrysler Jeep MO on how to treat and sell a car to the customer. I want to give a huge shout out to Okeanu Kama and his Sales Manager for the great experience. There was no push and pull, it was as easy as sitting down for just a couple of hours and get me off the lot with a brand New Dodge Durango GT 2020. All I know that if you come to them, you will not be disappointed. As I stated, I know the game on the car business and they did not played any games. Negotiations was exactly as I wanted from the beginning.

The customer service is fabulous. The reason for the 3 stars is it takes 3 hours to wait for an EXPESS oil change. The oil change itself may be quick but you have to wait 3 hours to be seen. If that's the case we should be able to make appts, or definitely don't call it express. Other then that check in and checkout with staff is always pleasant.

The worst. 4 hours for an oil change and to change 2 tires.

We walked away today over the sales manager

Update: called Jerry s number twice and no answer
Literally about to take this pre approved loan to the states and ship the new Jeep here

They always do a good job when I take my car in service. I feel that they are a bit pricey, but I guess that s what you can expect from a dealer. The company does send out coupons for discounts, but they don t always coincide with your service. I really liked it when they gave you your car back washed, but they don t do that anymore. Overall, I feel that they do a good job and stand by it.

intake was great, speed was quick. Just wish I could get my missing things from my vehicle purchase. Still missing stuff my jeep emergency kit; gloves and d ring.

Okay y'all let me tell you I went to three dealerships in search of a new preowned vehicle. Two of them laughed when I told them where I wanted to be price wise (I always state a lower price then I intend to spend) and wouldn't even show me cars. So I packed up my two kids and headed to windward dodge and Chrysler where I previously leased a car from and said the very same price I had at the other two dealerships. Without hesitation they started asking my needs and wants and showing me vehicles. I fell in love with a car that was 3times the price I told them I wanted to spend HOWEVER it was everything I wanted. So after a little bit of bouncing numbers around they were able to shave off a few thousand dollars for me!!!! They were fast, friendly and super accommodating as I had two young kids with me as well! I'll continue returning for service and all my vehicle needs!!!!!

Rachel and Johnny was really helpful, friendly and FAST! Definitely recommend this place!

Service technicians were excellent in their care of my vehicle

They took care of me and hope to do more business in the future

Everyone was very polite. The reason 4 stars is because when we first got there we didn t know where to go to service our car. After parking in the service line we waited about 8 min. outside of our car before someone greeted us and pointed us in the right direction. A check-in here sign would be helpful because there are several windows to offices and then the checkin counter.

Windward Hyundai uses the same facitlity as Windward Dodge for their services. I have had problems before with the Dodge side but had no problems now. Their service has vastly improved since my visits with my Dodge Dakota. I took my Hyundai Accent in for service and they were fast, friendly and proficient at their jobs. I look forward to the next service so that I can confirm the improvements and be able to put down a "loved it" for my experience.

Our sales guy was Michael and he's really easy to talk to and I leased my car and my daughter's car from him. He made it a pleasant experience and I would lease or buy my next car with him!

We showed up to the dealership not having any idea what we were doing but Garrett and Eric helped us tremendously. They hooked us up with a good deal on our car too. Thank you guys!

Bradda kimo was very helpful and clear straight to the point no bs like other places I've been thank you kimo..

David helped me get the car i wanted at the rate i wanted thanks david !!!

Love the service department! They re always so helpful and polite

I must have gone in at an opportune time. There was no wait and my oil change took no more that 30 minutes. The only disappointment I had was the fact that there was a "soft update" that needed to be done on the vehicle but was told that no one could do it at the time and I would need to come back later. This is difficult for me, as I work long and crazy hours.

Other than that - service was great.

Christian gave excellent customer service!!! Never laughed so much. Very professional and helpful. :)

It was great...but I wish you would offer the car detailing on the weekends...it was one of the things that made the dealership so special...

Great experience. No bullying. Loved my salesperson.
I would recommend you to all my family and friends.
Fast and efficient. Particular mahalo to J Kaiwi for great service.

Thanks again Gabby! You're a great asset to Windward Hyundai!

Gabby provided EXCELLENT customer service I was totally satisfied with her assistance she went above and beyond to get me what I needed!!

I recommend you don't go to the website, they take your information to "determine you are not another dealership", bombard your email and telephone with sales calls and you still can't see the inventory. Really? Sorry I shop online and don't like to be harassed by car dealer sales department until I am ready to purchase or test drive. Research is critical in buying a $50,000 item and seeing what each dealership has on island is critical to determine what to research. Very disappointed in how this company tricks people into giving them contact information.

Always quick and easy drop off vehicle in the morning walk down the road grab a bite come back car is done

The staff went ABOVE AND BEYOND to make sure I was happy and satisfied with my purchase......from picking out the car to finalizing the loan paperwork! I will recommend all my friend and family to them!

Our air conditioning work was done very well. Working with Lou, in the service department, is always a complete joy. His aloha spirit is reflected in everything he does. His personality and professional manner are an example to all.

From the Salesman (David), Management (Quentin), and Finance Manager (Donnie), it was a pleasurable experience for us to purchase our new Jeep. From the moment we pulled into the lot we were greeted and helped out in every way possible. Windward made buying our new Jeep an easy breezy experience!!!

I bought my Ram 1500 in May 2015 a retirement gift for myself. Windward Auto has always been there for us. They don't just sell you the car and forget about you. They become family and treat you as such. I will never go anywhere else

Excellent service, managers and crew work around your needs and budget. Try windward Dodge Crhysler Jeep first before going to another car dealer...

I really like my car and the dealership for the most part has been great but lately my phone calls go unanswered from the service department when I ve really needed them and I wish the male worker who checks you in was more knowledgeable and acted like he cared about his job. Almost every question I ask him he just says oh.. I m not too sure about that, you can come back another day and ask again but doesn t go to anyone else to find the answer ??? I miss the small repair shop feeling where you can actually talk to the person who is fixing your car instead of this middle man who is just waiting to run my credit card for as much money as he can and rush me out of there.

Brought car in for recall of stoplight brake switch. Only a 5 minute wait to have service ticket written since I already had appointment. Wait time from ticket written till car ready was about one hour. Signed paper acknowledging work, no cost and the same friendly service I received from Lou. Thank you for the fast courteous service.

I was told I was going to be called at a time. I was only called once out of the two on time. Other than that everything was good, along with the price.

I will only bring my baby, a 2013 Hyundai Veloster. I bought from them new and finally got to experience the love here personally. I only have 23,000 miles and picked up a nail. I brought it in to get it fixed for free under their free drive sure benefit program. You get 4 months of tire hazard protection everytime you get your oil changed. The nail was in the sidewall and couldn't be fixed so as promised they replaced it FREE (I had to pay for the mounting and balancing just like anywhere else) but paying $25 for a $150 Hankook low profile Sport Tire is insane. They also do a 30 point inspection free and one of the things they check is the tread depth of the tires. Well when they did so they discovered the other 3 were below 3/32 of an inch, you guessed it they replaced those under the free tires for life program!!! You get when you buy Any car from them!!! What just happened, 4 new low profile tires for under $100!!!!!

My experience was not pleasant. I had scheduled to do recall work on my caravan in Sept. but it took 3 hours to determine the part wasn't available. Then they said they would call when they received them, but they didn't. I scheduled the next appointment that took 4 hours in nov. Also my blinker wasn't working upon completion and it worked fine on the way over. After telling the manager I would replace the bulb, they continued to troubleshoot it to another component. This seemed sketchy! Why troubleshoot a lightbulb any further? Also I caught attitude from the associate when I expressed that the work they had done inside my dash could be the source. It seemed like amateur hour in the technical and managerial Dept. And now I have to find out what they broke.

When you go in for service, they get you in and out pretty quickly.

When buying my jeep, the maintenance was a big factor since I find it difficult to handle car problems. Lou Pelekai, Service Advisor maintenance at Windward Dodge, Chrysler, Jeep is a reason that I wouldn't buy a car from any other dealer but Windward Auto Sales. He takes great care of my Jeep, lets me know exactly needs to be done, and when it needs to be done keeping my Jeep in optimal condition. Wouldn't go anywhere else!

Very helpful staff. Quick to greet customers and gave me an accurate assessment.

Thank you Noah, Michael, Justin and Quentin! Great experience from the beginning to end. There was a little waiting BUT they were able to get me exactly what I wanted. Definitely worth the wait and would recommend them.

Windward dodge is the best place to shop. I'll give u 5 for giving us the best service. Very professional.

2 and half hours for an oil change and I was second car in express lane . SMH

My family and I had an fantastic experience here, we had Wally as our car sells man. (100% recommend to ask for him) not only is he an awesome car sells man but he s also an amazing person! He really worked and helped us through the car buying process and found the best option and made it work! Thank you to him and his amazing team!

So far I always get good service when I bring my car in. Your people are always curteous and they are able to take you in even if you don't have an appointment. I really appreciate that. Thank you.
Paula Kaimuloa

No pressure to buy, friendly environment, highly recommend

Amazing Place to buy a car, and amazing people. Jordan Fryar and Eric made my experience so smooth and easy, Especially after my accident. Also I love my 2014 Dodge Challenger.

5 Stars!! For Jay Lee & Eric Ponciano, thank you for going the distance to give me a great deal & making me a very satisfied customer!! You guys are the BOMB!!
Unfortunately, I can't say the same about the people in the Finance department. They need to warm up and brush up on their people skills. Didn't feel the aloha w/ Sean he was very robotic(cold) and not very thorough & informative. He just prints up a bunch of papers, points out where to initial and sign and tries to sell me another warranty package.
I had paid the car in full!! He didn't mention anything about the title of the car nor did he give me a temporary registration.
I purchased this car on 8/16, Friday and told Sean I would bring in the title for my trade-in on Sunday. As I reviewed my papers later that night, I realized he had not given me a temporary registration & one of the documents I signed had another persons name on it.
On Sunday, I went to Windward Hyundai to turn in the title & spare key to my trade-in. Met with Jay who kept the spare key & instructed me to turn in my title to the Finance department, see Don (I think that's his name). Again, walked into into the building, no one to be seen, cold. All the office doors were closed. Lucky they had names above the doors. Knocked on Don's door, he looked confused when I opened the door. NO "How can I help you?" I had to explain to him why I was there. Gave him the title. When I told him I needed a temporary registration and showed him the document that needed to be redone. He rolled his eyes! OMG!

Great customer service! Professional people and they make buying a car more fun. I d definitely purchase my next vehicle there again. Thanks.

Leila, from the service department, is awesome. She is honest and very attentive. She kept me up to date on the status of my car and so friendly. I like that they are so family friendly. They have a mini play area for your kids while you wait. If my 4 year old could rate them on an emoji rating scale she would give them a ! See you in another 3 months Leila and THANK YOU!

Came in to get a new car and Eric really helped set me up. Eric and his staff were friendly and they really work to help people in any situation in buying a new car. I would definitely recommend coming here for any for anyone whose buying from a dealership for their first time!

Ask for Gerard! He's awesome. Very helpful. No pressure. Can't speak more highly of him.

I went there for an oil change and was told that it would be a 2 hour wait. Two hours later the car was still sitting there. I told them to forget it because I wasn't feeling good and they gave me the car back.
I basically spent 2 hours feeling sick there for nothing.

RJ, did a wonderful job wash and wax my car. He deserve a big TIP.

They did a great job. They didn't catch the real problem the first time, but they let me take it back and they found it the second time. Of course it was costly, but I trust them a lot.

Amazing service! Really took the time to help us get the car we love. 100% reccomend coming here to get the best information and service that does not make you feel pushed but really listened to!

Excellent service! Everyone I met was so friendly from the salesman Kainoa to the finance man to the detailer Maile.

I arrived with the vehicle to my appointment on time and was greeted by Lou. He was friendly and helpful. I was there for a recall. I was concerned about how long it would take, since the service dept had said it could be 5 hours and I had all of my kids with me. Luckily, Lou said there was only one car ahead of me and it was already being worked on. He called me about an hour and a half later saying my car was done. It was wonderful having it done so quickly and by Lou understanding what I needed.

Timely and cordial service every time. Pleasurable experience. Service staff eager to assist and resolve routine issues.

SHOUT OUT TO KEVIN! My husband and I went with our friend to help give him advice on trading in his vehicle. Kevin S. helped us in every way, shape, and form! He was super friendly and was very knowledgeable, considering it was his first day working with Hyundai. They were able to show numbers that were feasible for our friend and even got his auto insurance lowered. Then we decided to look into trading in our Hyundai, due to their rebates. Kevin was not pushy at all and was able to give us a lot of information on the Kona. They gave us a great price on our trade in and worked hard to make things work for us. Overall it was a great experience and we felt at ease. I ll continue shopping with Hyundai, as this is my fourth!

Very polite but they just didn't understand what i wanted. They kept keying in on the wrong things. They thought they knew what I wanted. Obviously they were wrong.