Windward Auto Sales, INC. (Windward Dodge, Chrysler, Jeep & Windward Hyundai) Reviews

This afternoon we went out to Windward Dodge to look at a preowned 2016 Dodge Durango. Everything seemed perfect and it had super low mileage. We called Navy Federal because they needed more info regarding our loan application. The lovely representative informed me that the loan was approved, but on the condition that we picked another vehicle. When we asked why, she said that this "perfect" car was a dealer buy back due to being a lemon. The sales manager at the dealership claimed he knew nothing about it. In short, check the carfax to avoid getting screwed.

Christian and his team at Windward Dodge in Kaneohe are amazing! I am so happy to have my first newest and most beautiful smooth car with so many amenities. I really didn't think this could happen for me but they worked with me and made it happen! The team was extremely nice and fair and very open and honest! There are so many extra assistants that you get to ensure your car stays in shape with oil changes and great discounts for tires etc. I am really happy I went to see them because I was giving up from being turned down several times for a newer car. Windward Dodge and your best crew "team" ever really saved me because driving is a huge part of my livelyhood! Much Aloha & Mahalo to Christian Beall and the Team!!!!!

Service was excellent. I been wanting a car for a long time, but always talked myself out of it. Finally I said I'm going to do it, I choice a accent because I thought that was all I could afford, but ended up getting an elantra. That warranty Hyundai provides is better than anywhere else and although I leased my car to get to the payment I wanted I know for sure I'll be buying it when the lease ends.

Everything from the initial correspondence to introduction, test drive, negotiation, and closing - they get it right. Very impressive team of people. I did my homework and shopped around. They did have the configs I was interested in. I did have appointments with other dealerships, too. But wanted to check them out to see what they can offer.

I went in with the mindset that they are all like sharks, the stereotypical, predatory kine auto sales people. I was wrong! Everyone in the team who took part in the transaction were polite, friendly, patient, and assuring. I appreciate that they all took time to listen to what I was looking for and addressed my concerns, instead of focusing on what they want to sell me. I did as much homework as I could and they took that seriously too. Kava and Keli`i were never intimidating yet professional, answered every question and made sure they understand me. They didn't hide the fact that they too are business that need to make money (it's tough to keep a business running in Hawaii, right?). But they went extra miles to work with me so that we were still able to come to a good balance that made everyone happy. They made sure that this is not a dealer's one-sided deal. Donnie was very real and assuring in closing the deal. He even made the deal even better. After all that I didn't feel the need to go elsewhere because I knew I was working with good people and I got the truck I was looking for.

Things like car buying experience can be a pretty anxious experience. With these folks I felt that I was assured every step of the way that this is what I wanted and they care about that. I also got a chance to talk story with Bobby the general sales manager. He shared how the dealership have evolved over the years and tries to stay focused on treating the people all pono, not just selling cars and make money. I think that really showed in everyone I dealt with through the transaction.

Everything was very pleasand and impressive. Thank you OC, Erika, Kava, Keli`i, Bobby, and Donnie! I really appreicate you folks.

Staff was very professional and got me in and out lightning fast

I was very pleased with the process. Wasn't dragged out, and no bidding games. The staff was very attentive and understanding of my situation. Great team, great product! I will definitely recommend and use in the future.

Mahalo so much Eric Ponciano and Jay Lee for helping our son to purchase his car with you folks. You folks went beyond to make sure he got his car at a price he will be able to manage. MAHALO PLENTY!!!!

We are very thankful and grateful for your utmost service. We appreciate all the staff for their hard work, their diligence in fulfilling our need for a vehicle. Thank you managers, supervisors and especially our salesman Jonathan Cabreca who served us patiently and professionally.
We wish you and your families the best holiday spirits. God Bless each and everyone of you.
Soifua
High Chief Auelua F. Fereti
And Family

every one at windward Hyundai are the best. when ever we need a new cars we will go there again.thanks.

Windward Jeep was great. Dave, Noah, and Cliff made car buying a great experience. When my family and I first walked in there it felt like a good family environment and at no point did they put any pressure or recommend a car that I was not looking for.
They gave me solid advice and the best price on a Jeep Gladiator on island. In addition, we encountered one serious issue that had nothing to do with the dealership. They went above and beyond to make sure we ended up in the car we were looking for. They are an example for businesses of how to maintain the island vibe and sense of family.
Definitely if you are looking for a jeep or any other car stop by.

quickly changed my oil. I Asked about a squeaking sound when I pressed on brake pad. they did an inspection. Said at this time its okay, no need do any repair. Noted it in my records & will check again next time I change the oil.

Windward Dodge Chrysler Jeep made my visit quick and easy.

I had a simple task to register my spare key into the secure system and make it work for my Jeep.

When I went to some of the other branches, they either wanted me to make an appointment three weeks in advance or to leave my Jeep with them all day. Being a single, working man, I don't have time for that. Furthermore, the hours of operation at some of the other branches simply don't afford guys with 9-5 jobs the opportunity to get work done.

However, I happened to be on the Windward side for some business last week, and decided to stop by to see if they could help me over my lunch hour. Holy cow! These guys got me in and took care of the work in 40 minutes, while I went across the street for a sandwich. Working with these guys was so easy... just like it should be.

I'm really impressed, and would recommend them for any of your Jeep maintenance needs. I know that if I need to get any work done on my Jeep in the future, I will be going back to them... no question!

Thanks guys!!!

Everyone was so nice and guided me through my first time process. It was quite unlike the visit I had made a few days before where I showed up, and the girl couldn't really tell me when a better time to come might be.
Darion was fantastic, as were all of the people who assisted by at this visit

It was very frustrating. I took my car in to get a new tire, I had gotten flat that tore open my Goodyear tire ( it wasn't old, that I had purchased on my new car bought from there, and a couple months ago had done service on my car and all was well .).
I was told I had about 150$ reward toward purchase of a new tire. I agreed, but then was told that they did not have this tire on hand and would have to come back the next morning, promising it would be taken care of immediately. I did bring it in by 7:30am, was told tire hadn't arrived yet, and I would be called around 1030a. I waited, no call back, so I went in and was told it still hadn't come. Maybe it would be there in the after noon and I would have to wait. This was preposterous, as I could have easily gone to another dealer the day b4 to get tire done. I was pacified with using a loaner for free & they would get it done before 6pm. I was very upset to have to wait a day to get a tire changed! Ridiculous! But,...thankfully I was later helped by a more competent service rep, ( the other young boys were ill prepared) named Leitasha. She gave me a discount on service along with a free loaner. I was so thankful to her for her calm support and assistance that I want to take this time to commend her and her professional expertise. If it wasn't for her, I would strongly consider taking my service business elsewhere.

Thank you Leitisha!

My experience was great. They were super friendly and my truck was done fast!

Great service. Stayed until everything was finalized

Keni Allo is the salesman to go see, if you are looking to buy a new or used vehicle.

As with any other industry, sales is always excellent to entice sales, the biggest issue is after the fact, service people are good but if they are short handed, what good does it do. The customer is always the one to suffer the most because we are out of car . I hope mgmt can do something about this & have a mechanic to call to work when they have an influx of cars to service,

One of the best service experiences ever!

Highly professional employees that are very detailed orientated with exceptional customer service!

I had a flat tire and pulled into Windward Dodge Chrysler Jeep. they took me right in and had a new tire on within two hours. very nice service.

We are always treated like family at Windward Dodge. I drive from town to get all our servicing and anything else car related done here.

Excellent service, extremely friendly and helpful service, went above and beyond!!!

I was very impressed with the service, professionalism and knowledge of my salesman. Mika guided me through an overwhelming experience and made it a pleasent and enjoyable journey. He presented me with a vehicle that met my every need and expectation and layed out a price that was hard to beat. I purchased this vehicle because he strive to meet any demand I presented with professionalism and honesty, always thinking of my welfare. For this I thank him very much.

I didn't have a service appointment, just walked in. Car was ready in a couple hours, it was great.

my husband and I had a great experience from start to finish. Drake and Eric did an amazing job getting us the perfect vehicle for our situation. we were there awhile and had three kids with us, they were so nice to them and accommodating. thank you guys so much!!! deffinatley ask for drake!!

I came here with a question about a Durango ad left with a charger. Ronnie was an amazing associate and has been active with me throughout the whole process and I cannot say that I have had a more pleasant experience than this one buying a car. Thank you windward!

I would like to thank the staff that helped me servicing my car. They were very helpful and friendly. Thank you all for taking care of my car

This team is AMAZING! They're quick, pleasant, professional, and does everything in there power to make the deal a smooth one.

Aloha!They were all very professional and were not pushy at all! Drake helped us get into the car of our dreams! We never thought we could get a 2018. The whole team worked together and worked with us. They made us feel comfortable and like part of a family. Us being new to hawaii we were very worried. They treated us with respect and never judged us. We would buy another car from them in a heartbeat! We appreciate their kindness and outgoing personality! They were all so hopeful. Drake is the best and i will be referring everyone that is in need of a new car to him. Mahalo

Kimo from the service dept was great! The other tall, slim young man who helped me with my oil change on a prior visit was great as well. Even got my car washed for free. Im buying my next car from windward dodge because of those 2 gentlemen.

Car was fixed perfect. That part gets a 5 star, it was everything else that gets a 1 Star.

1.) I constantly had to call during the week to get updates, I was never called unless I called my service writer several times and left messages.
2.) Part was ordered, lost, reordered again, causing my car to sit there for over a week without work being done.
3.) Car sat for additional 3 days because apparently only one mechanic can do the job and that mechanic was out for 3 days.
4.) The engine bay was showroom clean but returned completely filthy, no regard at all.
5.) Work completed required to drain and change the oil since oil was contaminated by the problem being serviced. The service writer tried to charge me for oil change.

Nuff said, 1 Star.

I've been taking my 2003 Dodge Ram 1500 4X4 to this dealership for 10 years and have never had any problems nor issues. After 220,000 miles I decided to buy a 2016 Dodge Ram 1500 4X2 Big Horn I went to Windward Dodge. Maui Enos was GREAT! Very attentive and I love their philosophy to make sure that I loved the truck! I felt the deal we fair, i was quick, no hassle and I was out in an hour and a half with a new truck!!

Warranty services are generally handled well. Service costs outside of warranty are unreasonably high. Service must usually be booked weeks in advance.

Great service, loved that they check your car for dents!

These guys are a class act. Professional and quick. I won't take my Jeep anywhere else.

Excellent service. Lou always makes sure i get what i need and no problems arise after.

The service staff always takes care of me. They listen and help me find solutions to whatever service I need at that time. Their Bill of Rights is second to none. I get tires for life! Did I mention I get free carwashes too? Overall, the vibe there is welcoming and friendly.

The whole team is AWESOME...BIG MAHALO TO RACHAEL, GIRAUD, LEI, MICAH ALL OF THEM!!! BEST EVER!!!

AWESOME SERVICE! My service agent Leila is the best!!! She takes care of me and my car!

Service for an oil change thru the express lane took over 2hours

Went in there got no help wasn't even acknowledged.

Brought my fourth son to get his car. Been over two weeks n they haven't picked up his trade in.

The service dept.... Lou was very kind and had the job done fast !
Quinten heads a great sales team, and returned my call promptly .
That's Great Service

The only reason why I gave 4 stars instead of 5 is because our wait time was almost 2 hours. Other than that, the service was awesome and the staff were friendly and informative.

I don t know where to start!!! If I could give 10 STARS I WOULD! I just bought a 2020 Doge Charger from Windward Doge. I absolutely love my new car!! This place is amazing. All staff was very friendly and the atmosphere is very positive. Everything was a very easy process. DAVE GAVE ME FANTASTIC SERVICE!! Even after I bought my car I was able to contact him and get all my questions answered! I highly recommend Windward Doge and I will be back. Make sure you ask for Dave!

Personel were awesome very friendly and knowledgeable. Time took a while cause there were two service dept. but just one was working. I had better and faster days. All in all it was a good day. Ended up walking around in the parking lot to check out the used and new cars just to kill time.

D. Richards

Cheerful greeting, fast service. What more could I ask for. And it was all free!!! Upon arrival Gabby found our insurance to be outdated. Phone call home found new card on file. Returned with wrong car's insurance. Home again for correct card. In the meanwhile Gabby maintained our place in line so we didn't have to face more frustration. Very thankful for that!!!

The express service the young gentleman was accommodating and pleasant. My truck was completed at the stated time he identified. All transactions were completed at the express check-in counter. That is unusual and I think that is a plus.

I took my Jeep in for a recall and they topped off all my fluids for free. Lou was a big help with getting a replacement key ordered and calibrated. He called me when the key came in, I dropped off my car, and they called me when it was done. Totally painless experience.

Very fast in & out service employees very professional and personal!! Mahalo

Everyone was kind and helpful. The employees were happy to answer all my questions and make me feel valued. They were quick and efficient and even washed my Jeep before handing back the keys. Thank you Windward Dodge Chrysler Jeep!

Arrived for my appointment and met with Jenna. She was amazing. Very nice, welcoming and explained all of the procedures clearly. She did not try to up sell me and informed me about a free service I was eligible for.

Sales Person Ronnie was excellent never was happy about a salesperson till we met Ronnie. He did not preassure us, unlike the other sales people on other Dealership lots. He was very patient. Gave us time to talk, and we made the deal with him.
Bringing the car for service we had a problem with the brakes. They fixed it with no problem. Louie was very professional, and knowledge able. Service Dept.
Customer Service is EXCELLENT.

Went to get my 3rd car from Windward Hyundai. I was prepared with my Hyundai Assurance quote. They refused to even come close to the on-line quote. Jerry may be for the people but the sales managers are for the money. My advice go to Tony Hyundai they made me a great deal with no stress.

Happy with my purchase. Friendly staff. Less pushy than Cutter in town.

I personally can't compare them to any other dealer on the island however, I have purchased many new vehicles from other dealers on the main land. I have to say they come up as sub par on performance when you purchase from them. Yes they are SUPER friendly. But the dealership itself can be difficult to deal with. After the purchase of our vehicle it became very hard to contact them when we had issues. We purchased the protection package and had to schedule to bring the vehicle in to get the service done. I know I personally called 3 times and left messages to try and schedule a $1500 service package. My wife called numerous times as well. No one there seemed to know who we needed to talk to for us to get the service. We consistently got transferred 2 to 5 times only to either get a voice mail, the receptionist to leave a message, or just plain disconnected. This wasn't the case when I called to purchase a vehicle. Makes me feel like after you drive off they don't care. We did eventually get in touch with someone to schedule the service(Under body coating, Scotch guard, and protection wax). They had the vehicle for half the day and did arrange a loaner for us, so that was actually really great. However, upon pick-up we noticed a stain in the back of the drivers seat. They missed that, and told us we would have to come back to take care of that. So that was pretty disappointing because we know how hard that can be.
Really, this is what it comes down to as I see it. Friendly people but they don't have the mindset of doing things right the first time. Yes, they eventually come through and make up for it. But I just wish they never had to make up for it in the first place.

The service manager, Lou, is the man! He will always take care of you and shoot you straight. Good news or bad, he is an excellent communicator and I am always confident that he and his guys are going to take care of my truck. I recently had an exhaust leak on my 2014 Ram 1500. I brought it to Lou, he was able to quickly diagnose it. After getting into the engine bay, it appeared that there were 8 broken bolts on the exhaust manifold, but all of them were covered under the powertrain warranty! Lou immediately called to let me know the situation and also inform me that my truck was staying overnight so they had the time they needed to get these broken studs out of the block. Can t say thank you enough to the great team- my truck is running tip top again and glad to have taken it to Lou over at Windward Dodge/Chrysler/Ram.

Very good customer service. Friendly and professional staff. Happy with the results of work done.

Jay & Eric, Thank you for
Your help you guys are the best. Good customer service!

Quick drop off. Good communication. Very pleased with the experience.

We purchased our 2nd car from you because your care and service is above the rest! Mahalo for all of your help!!!

Best experience of my life. The service was friendly, honest, timely. The process was painless, helpful and quick. They didn't try to bully me into a car I didn't want. They were very knowledgeable about their vehicles. They were very friendly and helpful with everything. And patients... man do they have it. I didn't arrive till fairly late in the day, I kept these guys at work till almost 1130 at night and not once did they try to hurry me along, not once did I hear a single gripe or complaint from anyone on their staff about still being there. They took their time and made sure I got what I wanted at a price I was happy with and could afford. These guys really are "for the people".

There is a bit of a problem at the beginning, they told me to give me a callback prior to taking any deposit on my account but nobody does, but it was just a mere mis understanding, thanks to Jerry and Quentin in making things happen in the right time, they have been a lot of help in getting me a new car. Not really brand new but hey this Grand Cherokee is a must have. Thanks to you guys, shout out to Jordan and Ransen in making things happen also especially having so much patience

Express Service was great. Oil Change & Check of fluids, filters, & hoses in less than an hour!! Thank You, Jenna!

Can't go on to the website without giving out your phone number and all your personal information. Also they don't list the prices for any of the vehicles you have to call for them all. You lost yet another customer today. I'll be going to Cutter.

Gabby was great! She made sure I was aware of the work being done on my car and kept me posted on any updates. Overall my experience with windward dodge has been great.

Awesome customer service! Definitely dedicated to helping the people get into whatever car they want with the best deal possible. I recommend them to anyone looking for their newer car today!

They were great. Like most dealerships it was a little long to get a deal done but it was only because they wanted to give us the best deal. They reanalyzed different options and explained all of the bonuses and rebates and we got the deal we were looking for. I look forward to continuing with Windward and would recommend them to my friends also. Great experience.

This was my first new car purchase and the experience I got here at Windward Dodge Chrysler Jeep was the best. Jerry was awesome. He hooked me up with a great sales person in Chris. There was no pressure just laid out the facts. I will be back for sure.
Aloha. Joe S

just notify your customers a bit more. It may be "small" information but it is a "big" help to know what when where parts/car is doing.

Car was in and out in about an hour and a half with great attention to detail ...listened to my concerns and car feels great

Windward dodge service department is EXCELLENT and far EXCEEDS Cutter dodge... if you want excellence and customer service oriented people to take care of you and your car, go to Windward. It's worth the drive!

Windward Dodge is like family. They treat me with respect and aloha. I don't usually get that from other places that I visited in the past but with Windward Dodge, I get that every time. Thanks guys!

Micah and the rest of the staff worked out every possible angle to get me and my family of 4 into a newer bigger vehicle. Their dealership also has a dedicated bay for oil changes so you're not stuck at the dealer for hours just for an oil change.

HORRIBLE communication after your car is leased. My temporary tag is now expired and I was told they would look into it. Let me add I ve called about this 3-4 times. Also my sales person was literally the most unprofessional person I have ever heard on the phone.

If I could literally just drop the car off and get my payment back i would at this point. I do not recommend doing business with windward EVER.

Great job!...Went in for an oil change and wash. I was out within an hour.

Hands down best place to buy a car new or used. Been apart of buying 2 cars now. Life Time on engine and tires as long as you bring it in. Fair shop rates 50 bucks an oil change and 20 for tire rotation. They really do help you with finding credit.

I don't normally give reviews .... however... when my experience is really amazing, I have to share it.

My old clunker of a car had served me well but it was definitely time to trade her in. I drive ALOT for my job and I really needed something reliable, safe, and that fit my personality.

Jordan, the salesperson who greeted me the moment I pulled into the lot, listened patiently as I explained my needs and what I was looking for. He asked the right questions and told me he was sure he could have me in the right car very soon.
He was right!! It only took about 3 hours from the moment I arrived to the moment I drove away in my new car. I got exactly what I really wanted.
They did not pressure me or try to convince me to buy something I didn't want or couldn't afford.

The sales manager, Mike Gifford was also really helpful and friendly. I highly recommend going to Windward Auto the next time you need a car. It was the best car buying experience I've ever had!! Tell them Liz sent you!!!

Excellent service at an excellent price. My car was done in 30 minutes!

Stopped in for a recall appointment, Lou was very helpful, got me in and out within an hour. I'm pleased with Windward Dodge.

Best service Pat was the bomb from beginning to end

This place is a Joke,I had my lady take her car there for a oil leak. They gave a an estimate for a bunch of other things that didn't need fixing and fixed it ? Not to mention that one of there employees damage the car and there denying it Really. No worries took it to another Real dealership and getting a check on what they did and what they didn't do and will see them in Court and better business bureau. Mahalo