White's Mountain Motors Reviews

It was a great experience and we appreciated all the help getting us in a new car

Friendly, professional, quick and easy! Made special arrangements to bring car to me 75 miles away after a minor repair. Thank you Victoria and team! Highly recommend!

Mr Joe Polzer helped me get the car I really wanted yesterday. He was a pleasure to work with and very sweet with my 2 year old who needed to run around a little. All in all a stress free experience and I got a good deal on my trade-in. Nice folks.

I appreciate being able to work with Stephanie in the Kia department. She cares about the customer, is responsive and works with the mechanics and customer for satisfaction of all.

Taylor Thornton was our salesman, he did a Fantastic job explaining every detail of the new car we purchased, he went out of his way to make sure our questions were answered. Taylor has great customer service qualities that every business needs. It was raining the day we came in, he made sure the cars we test drove were brought under the awning so we wouldn't get wet. We would Definitely return to White's when purchasing another vehicle and make Taylor was our salesman. He went out of his way to set my phone up to connect to the Bluetooth in my car. He is a Fantastic person!!!

Chance was a great salesman. Fast and polite. Very helpful and went above and beyond to help me get into a car I like. Thanks.

Employees were very professional. Job was done in sufficient time.

This place completely took advantage of a fairly fresh tbi. Promised me many times over it had the one thing I was adamant about! It absolutely did not! Not even cruize control! If I had been in my right mind I would have NEVER made that purchase! watch yourself with these people! Snakey!

Hard to get a hold of the employees. My car was goven back to me two days late because they wouldn't answer the phone.

Every time I go here the staff is friendly and helpful. I started using White s several years ago, when I purchased a vehicle from an out of state dealership, and they were delivering the truck to me. The vehicle had mechanical issues outside of Casper and Whites not only took care of the other dealership but took care of me as well.

Unbelievable, unprofessional, inconvenient, and simply disappointing... We've been communicating with a salesman for 2weeks; provided all pertinent information and had a pretty good idea of what to expect regarding numbers. Well... when we arrived (drove 3+ hrs) another salesman greeted us, but didn't have details of our 2 week 'conversation'. After a bit of time & test drive, we were informed that the only remaining vehicle we specifically requested was the more expensive upgraded option... ours had been sold the night before! Well... thanks for allowing us to waste a tank of gas and 8 hours of our Saturday! Ridiculous. Brad & Deanna Keizer, Hot Springs, SD

Great place to get your truck worked on. Highly recommended.

Friendly, helpful, non-pushy salesmen that won't make it a hassle to test drive vehicles! Very happy. We have had a few issues with communication and scheduling with the service department, but otherwise a great place to work with.

Love my car, and the whole buying experience with them. But the fact that the service department isn't open on Saturday's makes it very hard to get in for even an oil change. Called yesterday to get it in to have it looked at because it was making a noise and couldn't get it in for a week. I am going out of town on Friday so that wasn't going to work. They should expand there service department hours to help people out. I should have looked at the service department before buying from them

Salesman broke my window while I was filling out paperwork.. sold me the truck with no exhaust, real main seal leaking and throwout bearing is shot. Did not have the best experience with them. Make sure you have a mechanic go through the vehicle before you buy seems like they just threw a bandaid on the truck I bought to get it sold.

Highly recommend them. Very nice and got me a great deal on my Truck. Definitely will help you get out of a clunker or a lemon. Very happy I went to them.

Great service in the maintenance department. Upfront, kind and professional. Went above and beyond even though I did not buy my vehicle from them. A special shoutout to Jenna in the service department who made a stressful time manageable.

I got a great deal amazing interest rate everyone was friendly I recommend this to anyone who is looking for a great deal. Thank you Kia I love my new car

A big thank you to the kind and handsome gentleman who put air in the car tires while I was visiting Casper and traveling back to Denver. Great service and rescue. Outdoor air compressors were froze up.

I used to have respect for this car dealership, and have bought a couple of nice vehicles in the past, but my opinion of them has dropped drastically. I feel like I was taken advantage of and was sold a piece of crap Subaru Forrester. I feel like I was conned all the way around on this car. I have had more things fall apart on it, and have had more trouble with it than any vehicle I have ever owned. On top of that, after talking to other dealerships since I purchased this POS car I found out that it was overpriced by quite a few thousand dollars. I am now just trying to make enough payments to get it where I can break even to trade it in at another dealership. Currently (after making payments since last fall) no one will touch it because it is so overpriced unless I put a good amount of money down with it. It is disappointing to know that a company you respected for so many years and gone down the tubes.

Dylan was very courteous, knowledgeable and got us an excellent deal on our new Subaru Ascent. He s an excellent salesman!

No, I would never buy from White's again. I made a hasty decision in buying a vehicle. Unlike Fremont Motors that has a 72 hour return period, White's offers nothing, not even less than 24 hours. So if you are going to buy, deal with Fremont Motors. At least they give you 72 hours to make sure you have the car you want and can afford it. Fremont Motors has dealerships throughout the state. They will treat you fair!

As usual, the service was superb. Stephanie is so very nice and attentive. They were quick to get my Kia in for routinemaintenance. I will not take my Kia anywhere else for service.

I have always had a great experience here. I'm on my third car from White's, and I get to customize my fourth today! I couldn't be more excited!

Cory Claypool and Cody worked tirelessly to help me get a vehicle yesterday they took the stress out of putting together a loan that would help me rebuild my credit and drive away in something that is safe and reliable THANK YOU White's Mountain Motors for you dedication

Amazing customer service and very trustworthy! I wouldn't take my car anywhere else!

No communication between anyone general manager was unprofessional service said he called my dad and grandpa but no one called anyone

I want to start off by saying Brandon is the best salesman I've ever delt with. He worked har to get me into a new vehicle along with my mom and sister. He stayed late on valentine's day and never once complained. I have bought 3 vehicles from Whites and every time I have a great experience. Cody and cory are amazing at what they do in finance. Cody also stayed late on valentine's day without complaint. This is the go to place to buy a car. Huge shout out to Brandon benham best salesman out there!

Bought a brand new camaro from this dealership. The service engine light was on, they said it needed the battery charged. Lie #1 the emissions system was the problem and 2 weeks later and 140 miles they figured it out. Fast forward to me getting rid of the Camaro and they can't seem to call me about my extended warranty refund. Stay as far away from this dealership as possible!
Part 2 30 days of waiting for a refund and they have done nothing. Whatever you do STAY AWAY FROM HERE!!!!!
Cody Rosalez is the exception here! He got on it and was fast!

Chance is not only a delightful personality, but he knows what he s talking about and works hard to provide what you are looking for! It s so refreshing to deal with such a professional young man! I know more than one person who has purchased from this man and we will be referring people to him from here on out!

Big Thanks to Josh Utley l! We needed a vehicle and the staff at White mountain motors was so helpful got us in a truck and couldn't be happier. You guys are awesome Thank you for your great service much appreciated

Went in for an oil change and they were very good, didnt take long and after they finished they gave me a walk through of what they did and told me that my brakes and tires were good. They topped off my washer fluid too which was amazing and they were so great that they pulled my car up to the door for me.

This is the second and third car we have purchased at Whites!! I highly recommend Kale Hurley and Whites Mountain Motors!! What a nice, low pressure salesperson. He went above and beyond to help us both get rides we could afford! Thank you so much Kale, I feel like we made a new friend. We won't need a new car for a while but we'll still recommend White's, and in particular Kale Hurley, to anyone we know is looking. We will buy our next cars from there in time as well. Thank you all for the professional yet friendly, down home service!

My wife and I went in to look at the new Trailblazer. We worked with James, Cory, and Gabe. We had an great experience, and the gave us an great deal. Thanks guys!

Absolutely pathetic. I recently ordered a Subaru vehicle through this dealership. I placed my order on Friday April 25th. My sales person, Sean, told me that if I found another dealership in a nearby state with the vehicle I wanted that they could do a dealer swap so that I could receive the vehicle earlier, and then Whites would sell the vehicle that I purchased when it arrived since it is in high demand. Four days later I found two vehicles that I liked in Colorado, I sent both of the links to my sales person and he emailed me back at noon the same day saying he would speak to his 'boss' and let me know what was happening. I did not hear anything back from him. On Friday May 2nd I came into the dealership at 8 AM to have my current vehicle serviced and he saw me, he said that he was still waiting to hear from his boss and would contact me shortly. I did not hear anything back from him. I called the number on his business card on Monday May 5th at 1:30 PM to see if I could get an update, but he didn't answer and did not have his voicemail setup so I was unable to leave him a message. I tried to call back at 3:30 PM and again he did not answer. So I called the dealership and asked to speak with him. When I finally got a hold of him he said he would go talk to his boss right now and call me back in just a minute. He did not call me back, AGAIN. So I wrote an email to the GM, Marco, saying how frustrated I was and asked for my deposit back, he said he would give it back but thought he could do something to help. I gave him a chance, the next day he had a vehicle that I liked secured from another dealership. This was great news, but I had already contacted the other dealerships in Co to see what they could offer. One dealership in particular was extremely helpful, Mike Shaw Subaru. They were very quick to reply to all my calls and emails, something that Whites has no clue about. And they immediately blew Whites price out of the water. I emailed the GM at Whites and told him the price they offered me and asked what he could do, no reply. So I ended up securing the vehicles through Mike Shaw, and received my deposit back from Whites. Initially I didn't want to deal with buying a car four hours away, but with how terrible Whites was, it was more than worth it. I also purchased the Maintenance Package through Mike Shaw that included the cost of labor, so now when I get my new vehicle serviced at Whites, since it's the only Subaru Service Center in Casper unfortunately, they will make absolutely no money from me. You would think that when people are spending thousands of dollars at your dealership, you might take them time to provide a little bit of customer service. TAKE YOUR BUSINESS ELSEWHERE.

UPDATED:
There was a Subaru issued ECU update for my vehicle, when I tried to call White's and get an appointment to have it looked at, they told me it would be at least a month. Which is not exactly ideal when I'm getting misfire codes. Called the dealership I purchased through in Colorado and they said that if I decided to drive down there, they'd work me into the schedule same day. Got the update taken care of in less than a week. Will be traveling far away from this terrible dealership for all my service.

Whites has provided on the spot repairs n went Above n beyond both visits to Casper Wyoming. James you're the best my LEO ret friend.

Very pleased with our experience at this dealership.

When they finally figured out what was wrong with it, they repaired it efficiently. But it took them 5 days to even look at my car. Then they had to order parts. Not real happy with them.

It was good experience for me from our salesman to the finance department. Buying a vehicle is a big investment and Jason put me at ease. I would definitely come back again.

Lousy dealership with lousy products. We bought 3 vehicles here 2 of which were brand new. They don't like to honor warranties and they try to steal your trade saying "we won't be able to sell this unless it's at the auction". Steer clear of these people and buy something worth your hard earned money.

Purchased a new car and it was an easy and straightforward experience. Did most of it remotely and just walked in and picked it up. Buying a new car can be a pretty awful experience, but not here!

Whilst taking care of business in Casper, my Chevy truck encountered a problem. I stopped in to see if they were able to take a look at the problem. They did have the time & was able to fix what failed. I was disappointed in order for them to even look at the prob, they soaked me over $100 just to look at the prob. I was at the mercy of them to fix the prob & had no choice. It's pathetic how these dealerships take full advantage of the little guy in despair.

Whites service manager is top notch!!! She s always pleasant to deal with/honest/dependable.

I have bought 4 vehicles from White's and every time it has been an amazing experience. i would highly recommend them to anyone who needs a vehicle of any kind. they are always very respectful and low pressure. The entire sales staff is very knowledgeable and helpful. They are AWESOME!

Do NOT ask for information online about a car. They don't list car prices, and you either have to call, or email to get them if you don't want to go in in person. However, as soon as you email them, you'll start getting spammed with SO many Subaru emails. Take your business somewhere that values your privacy, that's what I did!

James Walter's is very helpful and very very friendly.

My service was completed promptly and professionally! They took great care of my Silverado and even took care to replace my OBD II Port cover! Thank you so much! I will be back!

Great place to buy a vehicle! I worked with Chance Cole, he did an excellent job. Pleasure doing business with. I would recommend White's Mountain Motors to anyone looking for a vehicle.

I had a wonderful experience at White s Mountain Motors. Luke, Jeremy and Jason not only helped me find the best deal for my purchase, but also delivered the vehicle to my doorstep shining bright and new. Jason was very knowledgeable about the vehicle and walked me through its every feature and the paperwork comfortably. I would highly recommend working with this team to find a vehicle you like.

Chance helped us get into a new Outback after our previous one had been totaled in an accident. He was the only salesperson that was out on the lot among the cars. Very helpful! Would find him again, if I was in need of another one! (Hopefully not too soon though!)

My husband and I were treated with complete disrespect by the finance manager. Assuming I needed a co-signer and told my husband he doesn t need to know the price of the car before putting in a credit application and sat there yelling at us. And was cussing at us and basically told us to leave and that we weren t the business he wanted. Also he left his own 5 star review

Service department was horrible. After explaining what was wrong with our vehicle, we were treated with absolute arrogance and disregard. They completely ignored what we told them and proceeded to make repairs that were not needed. Completely disrespectful. When we would call to get an update on repairs, we would only occasionally get someone on the phone. When we would leave messages, they were never returned. I had to drive down there anytime I wanted to know what was going on. After finally completing their repair, we were ready to leave and the service engine light came on. After the amount of money we spent, this should never have been an issue. I realize it doesn't matter to a dealership this big, but we will never do business here again.

Whites mountain chevy in Casper Wyoming is the best, and friendliness dealership I have ever been to.

Oil change is comprehensive. They inspect a lot of areas that just don't get checked when you get an oil change at the quick lube places. They rotate the tires for free and wash the vehicle when it is needed and time allows. Price is high, but sometimes you get what you pay for and this is one time. Cole does a good job with scheduling and customer service.

I took my vehicle in for an oil change, they did that and their normal inspection and tried to tell me the tires that had less than 15k on them need to be replaced. I took the vehicle to Casper tire and they confirmed that the tires were basically new and did not need to be replaced. I went back to whites to confront them about this. Their service manager fed me a line of crap about they probably just need to replace their tire measuring tools. About a week later while driving down the interstate THE AIR INTAKE FELL OFF!!! because the service techs neglected to tighten the pipe clamp, and re install the retaining clips the held it on. This caused the vehicle to die while going down the road and could have caused a major accident. I returned to whites to confront them about this, the general manager told me it was common for those clips to vibrate out. If this was a common problem i would think after 5 years Subaru would have recalled the clips and installed bolts or something else. Every time I have gone here i feel like i have been lied to, and this time it almost cost me and my family our lives.

Just bought my fourth car from White's; I used to use Cory as a salesperson but he is no longer doing sales so he referred me to Chance, who did a fantastic job. He greeted us as soon as we pulled up to the building and was patient and professional as we test drove several SUVs and explained the benefits and features of each one thoroughly. He got me set up with a 2018 Traverse and was a lot of fun to work with through the entire process. Cory was also great to talk to in the finance department, as always. The buying/trade-in process was smoother than ever and I definitely recommend working with both Chance and Cory.

The young gentleman that picked me up and took me back to whites mountain motors so I could pick up my truck was very respectful and courteous and had a great sense of humor and tried his best to answer any questions his name was Dj. Whites moutian motors it's a great company I won't take my vehicles anywhere else .They have a great service department everybody was kind and helpful I highly recommend whites mountain motors to anyone that has car or truck problems

Always friendly and efficient service. Complimentary shuttle service while waiting on vehicle maintenance. I recommend Whites Mountain!

Nice late model Outback at a fair price without driving to Denver for less money. LOL Seriously, great service and salesmanship sealed the deal. That s why we ve purchased two new and one that is one year old from White s Mountain the last 3 plus years from them.

Saw a truck advertised on Facebook for Whites Mountain Motors on Friday night and decided to stop in and look at it Saturday afternoon, with really no intentions of buying but after seeing the truck and working with Sales Associate
Josh Utley and Finance Manager Cory Claypool they quickly put me at ease by explaining in simple plain understandable words options that made the purchase of my used/new vehicle very simple and easy and also keeping me in my comfort zone for payments. I would work with Josh and Cory again if I am ever in need of another vehicle.

Jeffery L. Terry

It was a very fast and efficient process. Everything went very smoothly and the staff was very thorough in making sure I understood my options and the features of the vehicle I ended up choosing.

They were not honest with me when I bought my car, sold me a rental car for a new price tag

Great place great service and a big shout out to Patrick Durtsche great guy and helpfulthx so much

Took in my 16 year old Subaru Impreza to get a full inspection, and was very pleased to get a report just hours later. I talked with James who gave me a whole run down on the parts that needed replacing and an honest estimate. Very happy with the results and the way I was treated as a customer.

White Mountain Subaru gave us excellent service and helped us find exactly what we were looking for! Thank you!

Recently purchased a new Chevy Equinox! We were very pleased with both the car and the dealership! Josh was our salesman and did a superb job guiding us through all of our options for the purchase.

They were super amazing! They helped me find my perfect car!

I brought my Chevy Cruze to Whites with a complicated, frustrating situation caused by a previous non- Chevy out of town mechanic. I was skepital at this point as to who to trust. The gentlemen who did the research, the phone calls and spent time in order to understand the situation. They proved to be honest, efficient and professional. I wish had their names but hopefully management will commend them and anyone else for going the extra mile to resolve the situation. I will never again trust a non- Chevy mechanic. Im happy that if I need more work done I will bring my car to Whites. Keep up the good work!

Don T.
Casper

My husband and I went here to buy. We usually go to our guy in laramie, wy but we wanted to come to a closer dealership and keep business in town. We were very disappointed in our experience there. They tried to tell us the deals that our dealership would give us wasn't possible and basicly keep downing the laramie one. Which to me is unprofessional. Then they keep saying one thing and on paper had something else, not what we discuss. We almost bought a truck even though this was happening but yet again they try to get more money out of us in another shady ways. And when pointed out, no answer can be given then. How it was handled at that point was unprofessional and really made us untrusting of this place. We also heard one of these guys talking about us a few feet away. Which really pissed us off since we were really trying to be nice about everything. Even if we didn't buy from this dealer we would of came for services for our truck but after this experience , we decided we are not coming back here for any type of business.

Long story short: shady business, who pray on people who can't remember what they say and don't do the math on the paper work. Unprofessional. Save yourself some heartache and read all the reviews. And if you have a good sales guy don't cheat on him! Love our guy in Larmaie and will drive to him anytime.

Your people treated me like I didn't matter especially Kim Humbel. Didn't feel like her supervisor was much better when I reported Kim's lack of professionalism. I will never be back to buy or repair anything. Hire better people or at least check in on them before they cost you more money.

Terrible service department. The manager seems to care, but the staff are seriously lacking on communication - i was there waiting. I had an appointment and it took almost 2 1/2 hours and two inquiries at the service desk, to get an oil change and lightbulbs. Not sure how much longer it would have been if i hadn't complained.

Amazing customer service before and after my purchase. I went in with no credit and a fairly low budget and the team over at White's Mountain Kia actually managed to finance me on a new car. Shout out to Chance for being an awesome salesman.

Awesome experience, great service, and knowledgeable people. Very little hassle and got a great deal for new vehicles for the wife and I. Shout out to Joe Polzer and Jason Upmark for the hook-up and all their help!

Super friendly in person but does anyone ever answer the phone at the Kia service desk? Sheesh

My Best Friend Gotta A Crosstrek at Subrau and we love it... Great Service and the car bundle was a sweet deal... Go See Robert..

Experience was great from start to finish. They go above and beyond to get you what you want. When we went to pick up our car it was a smooth, easy transaction, and took less than an hour from start to finish. If you re looking for an honest, hard working dealership, check them out!

Fast and friendly service. Very satisfied.
Thank you!

Just bought a new car there. We recieved good treatment and it was quick!

Service department and new sales is great. Used not so much. Rather rude in fact

The service was excellent and they did work without charging us extra. Great customer service.

2017 Toyota Tacoma Offroad - 15k miles

I had the pleasure of purchasing this steal of a deal two weekends ago and finally had some time to writeup this review. I worked with a lad named Chance Cole. He was super friendly, knowledgeable and even worked with other salesmen to try and save me this vehicle since I traveled from Cheyenne to Casper to view and purchase this truck. The process was smooth and painless. Chance was never overly pushy like most salesmen can be. If I was to purchase a new vehicle I would definitely: ASK FOR CHANCE! The only reason I'm giving the review 4 stars is because I was told there would be two keyfobs to the vehicle during initial contact with Chance but upon completion of paperwork and other documentation was told there was only 1 keyfob. A huge disappointment knowing that there were indeed two keyfobs with the truck. (Its this new it has two. My father even saw both keyfobs during his test run.) Other than that I'm satisfied.

I was totally impressed with the friendly & professional way the folks (especially Kimberly) in the Service Dept. handled the issue with my Subaru Crosstrek!! I normally steer away (no automotive pun intended) from using dealerships for service - but these folks will be seeing me again!!

Absolutely TERRIBLE, David Mead has some HUGE issues with himself and they way he treats customers and their cars. Absolutely obsurd the way I had to deal with that childish tool. Lied to me about my own vehicle and my own work done to it. Knows nothing about what i have done to my car and proceeded to tell me that the issues he caused was because of me.. Horrible experience and will never let family or friends take their vehicle there again for service, actually you don't get service you get DISRESPECTED.

After having incompetence issues at Kia of Cheyenne replacing the engine recall on my 2015 Kia Optima, it was VERY REFRESHING AND REASSURING TO RECEIVE GOOD EFFICIENT SERVICE FROM MY LOCAL KIA @WHITES MOUNTAIN MOTORS. I really appreciate the willingness of Stephanie to go above and beyond to answer questions and get me lined up for future services. Two months ago I was ready to sell my Kia and walk away from a vehicle brand I truly love. But now I have confidence again in my vehicle and if I have further issues I know that Whites will be able to help me.

Everyone was really nice and patient. Got it done quickly but well. Definitely will go back!

Today we had the pleasure of working with Chance Cole. Upon arriving he had the cars we wanted to look at up front and ready for us. He did an amazing job getting us the perfect car for our family. We had an overall amazing experience at Whites, we definitely recommend going to them with all your car needs!