White's Mountain Motors Reviews

Great place to get your vehicle serviced or repaired. Friendly, knowledgeable staff. They took excellent care of me.

I will never spend another cent at Whites Mountain Chevrolet in Casper.
We brought our 2012 Acadia Denali in for a rough idol, power loss and a check engine light in the first week of December. The service department told us they were leaning toward a timing chain replacement for a healthy $3000 price tag. We love our car and want to keep it so we told them to move forward with the necessary repairs as they said it would cure the issue. We received the car back Dec. 23rd and noticed the front end seemed to now have no suspension and was riding terribly. One day later the check engine light came back on and the car began to run worse than it did before we took it in. We notified the service department of the issue and they said they would definitely look into it and fix the issues. We returned the car to them and two days later they are now saying my struts have magically gone bad both at the same time and we need a new Catalectic converter for a healthy $2000 price tag. It is now January 15th I don t have my car and they refuse to repair the vehicles front end that is now a danger to my wife and children.

I came in and bought a truck from Taylor, He was straight up the whole time, and he was honest. He shot me straight. I would highly recommend Taylor Thornton as their salesman and I will definitely be back in the future! Thanks Taylor.

Greta customer service. Not always what you get at a dealership.

Best place to get a car and when you go there ask for josh! Best car sales man ever!!

Once again, White's has made us very happy. 3rd vehicle we have bought from them in 11 years. Sean Norris is a square shooter who help tackle the boss to get us the best price. Thanks Sean! Jenna in the service department is awesome as well. We only take our vehicles to White's. Friendly and courteous all around

incredible service. Can't say it enough. Thank you especially Cole, for his help!

Best service in town!! They always go the extra mile to make sure you are taken care of!!

Love the Kia sales and service staff, easy to work with, trustworthy and reliable

put a new set of tires on my Toyota. Great prices freindly and thorough service. Cole and the technician Tim were great and took great care of my ride. Thanks guys.

Very friendly got me in the truck I wanted. Awsome .place ask for Victoria. She is awsome ..

Chance Cole was knowledgeable of the vehicle I purchased and was never pushy. He was a great salesman to work with and I would recommend him to anyone wanting to buy a vehicle! Thanks again Chance!!!

Great buying experience! Easy, straightforward and professional, I highly recommend White s Mountain Motors.

If you are interested in buying a vehicle, I recommend you go see Chance. He was very friendly and knowledgeable, and made the whole car by experience great.

Brandon the salesman was a pleasure to work with. Cody was very efficient and did a quick job with paper work. Will buy again .

Service Department Rip Off!
Scheduled appointment for tailgate latch that was not working and the service trailer brake warning. Appt was for 8am did not hear from them so I called at 1:30 to see what they found. Did not have info and said they would get back to me which they did about 25 minutes later. They informed me I needed a new tailgate handle assembly and a switch for the the trailer brake warning and it would cost $700+ for the work and parts. I told the service rep that I would come and pick my truck up as they said it would take till the next day to get parts. On arrival they charged me $201.00 for an hour and a half of labor, diagnostics and hazardous waste disposal????
Upon deciding to replace the handle myself($60 part) I discovered there was a small screw loose that holds a spring assembly for the latch that was loose. Tighten the screw and latch and tailgate works.......wow....didn t need the new latch. And the warning for trailer brake has not come on since they plugged it into the diagnostics computer/tester/troubleshooter.....not quite sure that was worth $122/hr to diagnose.
Long story short this is not the first mistrusted incident with this service department as I have purchased 3 vehicles from them, WHY did I go back?????
Never Again!

It was an exhilarating experience I will never forget! Thanks Chance! I absolutely love my Beetle

White's gets 5 stars but GM Protection Plan is garbage.

The folks at White's go above and beyond in their service to customers. Christina and Jenna are friendly, helpful and trustworthy. I switched from a Toyota to a Subaru because I just didn't trust the service department at Toyota anymore, and I feel it was the best choice I could have made. Besides that, I love my Subaru! :)

We bought a Kia from here and the sales experience was pretty good. When it came to the service department this was the worst customer service I had received. There were several requests where I was promised a call back and they failed to do so. There were things I was looking for advice on and their knowledge base was sub par after doing some research. Also the price to have cruise control put in our car was almost triple what I finally got it for at a dealership in Cheyenne. In a nutshell if you are looking for any decent customer service with people you can trust, this is not the place to shop.

Just an update no one addressed my concerns. We were looking to buy a new vehicle so we went to Casper GMC for our new truck. Service is great there.

Whites Mountain Kia has always given me great service.

A exceptionally wonderful experience. I will be calling Victoria when I buy my next vehicle. Told her what we wanted and she didn't talk to us about vehicles we didn't want. She found the right vehicle and said "If I am doing my job right, this is the vehicle for you". She was right. We will be back. My wife names vehicles, this is called Victoria. You an Angel. See you in a couple of years.
Robert and Jemma

Just bought a used vehicle off of them and I love it! They were super super easygoing and worked with us even with complications. They were never pushy and I definitely recommend working with Victoria! She s so sweet and understanding and the mechanic there is great. Tudos to a great company team!

I always trust White's with my vehicle upkeep. Friendly, professional, and fair costs.

It was a great experience and we appreciated all the help getting us in a new car

Patrick and the staff where amazing!! Great experience

They were a great company to work with and Victoria was a great salesperson. She wasn t pushy, was very knowledgeable and was super friendly! Definitely recommend her and White s Mountain Motors!

Jessie K.

Taylor was great to work with. He was so knowledgeable and listened to everything we wanted in a vehicle. He answered all of the questions we had and made sure we would be 100% happy with the choice of purchasing a new truck. Definitely would recommend him!

Chance is an amazing salesman! I went in not expecting to buy a car because of the fear of buying my first newer car and he made everything at ease! I got a great deal and they were so easy to work with!

Horrible customer service. Only reason I still go there is because of Jenna

Ian not pleased with this place. I bought a brand new Chevy trax in July 2019, started having problems with it in October 2019 it has been in and out of the shop ever since. Whites Mountain motors would not work with me and finally told me there was no more they could do.. I just got my car back after the shop having it for 3 months and still is having problems..

Chance was very helpful. This was my 4 time buying a vehicle through them the help me when my credit wasnt very good get a nice use vehicle so this time because of my excellent payment history my credit was now good and me and my husband were able to purchase our first new car thank you White's

WOW!!!!!!!! WHAT A GREAT AND HELPFUL SALES TEAM AND SERVICE DEPARTMENT THEY HELPFUL IN EVERY QUESTION I HAD WITH THE PURCHASE I HIGHLY RECOMENED TO ANY ONE LOOKING FOR A NEW AUTOMOBILE

Quick, courteous, helpful are all words to explain the service we received when we took our Subaru for routine maintenance.
We were driven to our restaurant and picked up when we finished lunch. Top notch.

Went through Chance Cole and he was great. He helped pick out wich vehicle fits the first time buyer thing they have and he was cooperative and really nice. He's more like a 10 out of 10.

I chose one because I can't pick .25. Promised us a small thing, a weather tech mat as part of the sale. The weather tech mat came up literally (im not 20 years old so I know how to use literally properly) 20 times during the sale. After 2 months of waiting for our floor mat, we got a damned carpet. I will drive to Billings or Cheyenne or Chicago to get service. I will never go back to White's

Why was I surprised that after taking an hour with the parts department just to get a spare key ordered for a 2017 Subaru, it took almost 2 hours for the service department to set up the key. I had a scheduIed appointment and they knew I was waiting for the "quick" job but they did not even start work for 1.5 hours. I should have known that when White's Mountain Motors would not provide a spare key when they sold me the vehicle that it would be a nightmare to get one. Total cost, 3 hours and $185. I am done with this place.

Chance Cole is your go to guy! Helped me on so many levels and put me in a new Kia! Great customer service and just a fun guy to work with! If you go to Whites ask for Chance!

Buying a car is stressful enough. And I was hesitant to even go to a dealership. I have had some not so pleasant experiences with other dealerships. However... I would recommend whites to anyone in need of a new ride. Our salesman (jason) was incredibly helpful and wasn't pushy at all. It was actually very enjoyable. And then to make matters even more incredible, after we had left and had the car for a few days, we received a call from the guy who handles the paperwork(cody). He found a way to lower our payments even more! 3 days after we had already left. These are people who genuinely care about their customers and not so much about the all mighty dollar. 10 out of 10 would recommend.

After our Outback blew its CVT in the middle of nowhere, the White's Mountain (particularly Kim and Jenna) service department saved the day! We worked with them and Subaru international to warranty it and get us back on the road safely. We live in Omaha and got stuck near Douglas, WY. After getting it towed to White's we knew we were in good hands. Drove it back to Omaha this week and it runs like new! AMAZING crew, customer service, communication, and all of it! Thanks so so much.

Joe was an awesome salesman, got us into a 2020 KIA sportage

The service was great and we found exactly the car that we wanted.

Great folks. Very respectful. I will be back for services and purchases

I Have bought multiple vehicles from Whites Mountain Motors and loved the ease of service! Recently my 19 Silverado got torn up on the passenger side and had I brought it in to Garrett and Brooke and they did an incredible job! Great price and done in no time! Highly Recommend

Cole was very knowledgeable and easy to work with! I will be coming back!

Whites s worked hard to find a vehicle to fit our transportation desires and budget. Their financing process was quick and easy!

Justin in the service department was great! I'm thankful to him for recommending to replace my air filter and cabin air filter. I didn't have an appointment that day but Justin got me right in! Very grateful to him for that! Please keep him forever!

Lost my key Fob and key. Called Tim and was treated very well at Parts Dept. Then made appt to have fob programed. Very friendly service. I will say that I believe that the cost was excessive, fobs and keys should not cost that much. Service charge was a standard charge at $60.00 and hour I believe. But to pay almost $400. was terrible.

Great customer service and prompt service for the services i needed.

I took my car in for a repair on the door. Staff was polite and professional. The repair was quick and a great price. Much lower than I anticipated. I always receive great service from White s Service department.

The Kia service department is AMAZING!!!! So pleased with their customer service and knowledge. Stephanie really cared about my car problems and really dug into my car probs to help the amazing tech Josh to find exactly what was wrong quick and efficiently! I took my car elsewhere prior to figure problem out and they had no answers for me. Super stoked these guys were on point and actually cared! Thank you!

Top notch knowledgeable and friendly staff. Most comfortable service and sales experience ever in my 65 years

I m way too over it to even describe all the issues...just go somewhere else. If you can t help but visit this dealer then Chance is the salesmen you want. Period.

In response to your attempt to fix your reviews. I have already told the general manager. I have his contact and don t need it. Thanks. It s not for lack of trying it s just unfortunate circumstances. This business was just not capable of being organized.

Went looking for a car with no intention of buying that day sales person was helpful, sadly they did not have anything that would suit my family.

I worked with Spencer on my new 2020 silverado. Hands down the best experience I've had with a dealership. Quick, courteous, and he took the time after the sale to make sure we knew how to operate every function of the new truck. I will definitely do my future business here with Spencer.

I took a KIA to them for some minor repairs, I strongly suggest that if you have a KIA, take the time and effort to go to KIA of Cheyenne. There service department was very little help and failed to fix the issue, if anything they made it worse.

I had a recall on my Subaru Forester and was unable to bring it in because I am at high risk for Covid. Kim, the service advisor, arranged for my vehicle to be picked up and returned to me. She texted and kept me informed. What great service.

White s personnel are all really nice people and they do great work.

We were driving to Casper when my husband and daughter had an accident. My husband's Malibu needed towed so the tow truck took it to Whites Mountain. My husband explained we had full coverage insurance and he wanted a rental. The sales department told him they didn't have a rental and Enterprise was closed. My family was on a trip to Casper for my son and we had an important itinerary to follow. Long story short they led us to believe our Malibu would be totalled out and just trade it to another car. I was very stressed from the accident, tired from trying to follow my son's schedule. And I had my two year old who needed food and rest. They kept us waiting and waiting and waiting for finance department. By the the time the paper work was finished I was over stimulated. Signed the paper for the new car so I could get my kids out of there. The next day I looked up the dealer ship. The car they sold us at full price 28,000 was on sale 20,000. My husband called and they will not honor the sale price because we already signed paperwork. Also, heard back from insurance and our Malibu wasn't totaled out. I feel like they took advantage of us being extremely stressed and tired from the day and trip. Stay away from this place.

Quick, prompt service. Courtesy Shuttle Driver went out of his way to accommodate my busy schedule.

I just bought a Nissan from Chance yesterday and love it! He replied to my email quickly, confirmed with text, had the car ready to go when I showed up and made the whole process as painless as possible! I will definitely recommend him and this dealership to anyone who asks!

Horrible! Took my car in for a check engine light, idling rough. I had the codes read before hand and could have been sensors or timing chain. They automatically did timing chain, it s expensive. We got the car back after a week, rode rough as heck, then check engine light comes back on. We got it back on Dec 23rd they said roads were icy and rough so they didn t notice on the test drive.? Now they say struts are bad. It rode like a dream before we took it in. They didn t notice while it was torn apart? We have heard 4 different stories about how the engine was dropped for the timing chain. We have verified with other mechanics how it has to be done and the issues that probably happened. They had my car for another full week without even calling to give us an update. Now they will not admit they messed up my car and make it right. Very frustrating, disappointing and Ive been out of a car for a month. We re not done trying to have them make it correct. Will never recommend their work or customer service!!!

Went in that morning after seeimg a truck i liked. Test drove it, and started the process. Very quick. Staff was friendly and helpful. Chance cole was awesome. Definately recommend!

They helped me get things working on my car after battery died

I was looking for a smaller truck and Chance Cole called me and let me know they recently got a trade in that was everything I was looking for! It was a 2018 GMC Canyon with 64000 miles and had all the features I was looking for. It had 4WD, heated seats, remote start, navigation and leather seats! It s a beautiful truck with more technology then I have ever seen. Chance was very kind and knowledgeable and answered all my questions and helped me get to where my payments would be what I asked for!
He took the time to show me all the technology the truck had and how to work it! I even called him a hour after i left the dealership to ask him some questions about it! He is definitely a great asset and very knowledgeable! Great attitude, kind and patient young man. Definitely would recommend Chance for sure!

Compassion and quality sums it up. We were on our return trip home from Christmas at grandma's when my trusty old suburban decided to throw a temper tantrum north of Casper and put us in a serious bind. I immediately called and explained that we were stranded (family of 4 plus one very annoying pup) and asked if they could help. Whites made it happen, and helped us get home safe with the old suburban. From the excellent service writer Jenna, to the shop manager, to the mechanics working on the rolling p.o.s, we received nothing but the best customer service and quality repair that we have ever received from a dealership, this even included Jenna contacting the hotel of our choice and getting us a rate we could afford when it turned out we were going to have to stay overnight. Casper should be proud of the way this dealership and it's staff represented your town.

As always quick and efficient service. The employees are knowledgeable, helpful and friendly.

Jenna the Service Manager is top notch and takes care of her clientele

Absolutely fantastic service! Jason and Corey got me into a beautiful car at a reasonable price! They both went above and beyond to get me financed and into a car that I was happy with! Jason took the time to show me how to use all the features as I was clueless! These people seem to actually care about they're customers, rare when your buying a used car! Thank you Jason for your kindness and no "high pressure" sales pitch! I had fun and laughed with these guys during my time at Whites! I was a little nervous and apprehensive at first but they made me feel comfortable! When I'm ready for another new car, Whites it is!!! I will tell all my friends and family!!

I have bought 3 vehicles from Whites, and they are top notch to say the least! Never had a single problem and will continue to go back time and time again!

Jason Uttmark was very efficient, friendly and professional. Would 100% recommend.

Fast, friendly and spot on. Won t go anywhere else to have my subie worked on

Victoria is a great sales person! She was patient and took the time to awnser all of my questions. She made the process easy. She is very friendly and professional!

Jason Uttmark is a phenomenal salesman. I came in with a budget for my first car, had my eye set on a certain vehicle. The vehicle was a little over my price range, he managed to get me the car I wanted. He was very respectful, thorough of what the car detailed. You want Customer Service, come see this guy!!! From the moment of pulling into the parking lot, test drive, to the processing of paperwork was the top notch guy!!! I f I could rate you six stars you got it!!!! Now i'm a proud owner of 2013 Hyundi Sonata.

I got the pleasure of working with chance both times I went here to get a vehicle. He got her me into a vehicle quickly both times and a vehicle that was in good shape and for a decent price as well. Also the interest rates aren t sky high either with the finance companies that they finance through. I believe I got a 13% interest rate for my loan but I also have bad credit. That s a pretty good interest rate in my opinion. Chance is very friendly and so is the other staff here. I would recommend to others for people to come here for a vehicle !!

Comfortable waiting area, coffee,snacks and TV. Taken in on time, happy to return next time.

We looked at a few cars here, but ultimately didnt find what we wanted, the salesmen started adding me on facebook (creepy I have small children) and email me even though I never gave them my email.

I was in and out with in a resonable time kale was a great salesperson and helped us with everything will be doing more business with them in the future

The gentleman that drove my to my house was nice despite the large amounts of snow on the roads. Service was a fast and everyone was helpful.

I started the process of looking for a vehicle on the internet with several dealerships (Looking for year end specials from GM). Sean at White's was the first to respond to me. He asked all the right questions, set up times for test drives, very polite, and found the exact vehicle I was looking for. I have purchase several vehicle in the past from different manufactures, but I can definetly stay that this vehicle purchase was the best experience I have had purchasing a vehicle. The staff was very respectful and customer oriented and the purchase was stress free. I highly recommend White's Mountain Motors. What an awesome Truck.

Just purchased a Chevrolet Equinox from White Mountain Chevrolet. Chance made this a pleasant experience and I would return to White Mountain the next time we are shopping for a car.
Thanks Chance.

Love Kim the service manager and jenna I believe who always help me out. They have been fantastic.

Always friendly, trustworthy, good service and with a smile. Prices seem reasonable as well.

It was a pleasure working with Chance Cole with White s Mountain Motors. Not only is he knowledgeable about the vehicles he sells, but he goes above and beyond with his impeccable manners, knowledge and kindness. I felt absolutely no pressure from him, only respect and report. He will make sure you get the right vehicle for you and will take all the time needed to do so. Thank you Chance for the wonderful experience!

Went in looking for something new and Taylor was very professional, honest, patient, and kind. Cody was also very helpful in my journey of getting a car. Would most definitely recommend others and come back myself later in the future.

I have my car serviced at White Mountain motors in Casper, they were superb, courteous, timely, professional. Every contact I had with them has been outstanding, I love this car and I love having it be taken care of by White Mountain motors, thank you!