White's Mountain Motors Review

Great service staff. Still working on a ghost issue. They gave me a list of items to note if issue appears again. Hopefully will be able to diagnose soon.

Very impressed with Chance Cole! Extremely polite, knowledgeable and helpful. He made sure my new preowned car was cleaned and safety checked before I drove iff! Made buying a car a pleasure. Jeremy and Cory were very kind and really expedited the loan process and correcting an error on my part, thank you all!!

I have bought 3 vehicles from Whites, and they are top notch to say the least! Never had a single problem and will continue to go back time and time again!

Very great service, Joe did an excellent job repair my 2018 wrx in a timely manner. Couldn t be happier with my choice using whites mountain Subaru.

Friendly employees and good service, however contrary to the website they are NOT covid aware!! Not a single employee wearing masks or being socially distant. And then they want you to enter a semi enclosed area with them..... had I known that they were not caring about their customers lives or health i wouldn't have gone in at all!!

I wish I could say there is something that sets Whites apart from the competition.

What a great experience at White s Mountain. I was picked up at the airport in my new car by Taylor and I drove it back to the dealership where I filled out finance paperwork with Cory and then Jeremy ran through the functions of the Telluride with me. In and out in 45 minutes and felt very comfortable and appreciated. Definitely recommend them for car purchases!

Awesome staff! I would recommend whites over any other dealer in Casper.

While travelling to Montana from Colorado and, 250 miles from home, I experienced a high transmission temp warning on our 2007 Acadia just as we were getting to Casper, where we had plans to stay the night. The next morning, after unsuccessfully getting the local GMC dealer to look at it for us, we came to White's. They got the vehicle in right away and diagnosed a failing transmission. We worked with Brandon to find a suitable solution. While they pretty much had us in a bind, they worked a pretty good deal for us on one of several vehicles in their inventory.Other than the sudden need to make a deal, I feel we were treated fairly and with respect. The reason I gave 4 stars and not five is because I needed to bring the vehicle back in, on our way home because the A/C was not blowing cold. Again though, they got us in quickly, and found that it just needed a recharge of the system. we were on our way in relatively short time and for no additional charge. While I won't use them for our next car purchase because of distance, I would work with Brandon again and feel like they helped make an unexpectedly bad situation a little easier to handle. Thanks!

The service dept. at white,s was helpful and understanding, I am having problems with my warranty company, they were on the phone with Falt irons Subaru and the warranty company trying to fix a mess that started with the finance dept. at flat irons, my car will get worked on when warranty company gets their act together.
Overall ok experience considering outside factors.
Steve F
Casper wy

Again, I am so pleased to have White's take care of the battery in my car. I had called and they had everything ready to change out my 8 year old battery. I could stay in the car while this took place so hopefully this virus wasn't passed exchanged.

I was in the market for a new vehicle, really wanting a pickup. White's was the ONLY dealership willing to do everything they could to make my wish a reality. Jessica and Chance were awesome and patient, even staying late to finalize the process. And I felt respected as a female, which doesn't always happen in the auto industry. Thanks, Jessica and Chance, for all your help! And thanks, White's, for showing that customer service is still alive and well!!

Not happy with the quality of work performed. Many issues after a certified GM dealership "Fixed" my vehicle. Instead of replacing turbo clamp on down pipe, they used a cleaner in my vents to cover up the smell of exhaust coming through my air vents. Broken wiring harness to ABS module was never replaced and caused my trailer breaks to malfunction and lock up. Could not diagnose cracked DPF and catalytic converter told me I had a tune on truck which was causing truck to blow smoke.(Truck has never had tuner or chip) After having the truck on the lift numerous times and not fixing a thing or finding a thing took it to Prazma and Second Wind Performance and I am finally getting the truck back and its fixed correctly! Just waiting to see whats next. Over 10K in unfixed repairs. Have a good day!

From sales to service, exceptional and so very professional! THANKS!

They got me in right away and we re able to fix the issue. I had the BEST customer service from Kim. She kept me informed and when I had a mess up on my invoice she was patient and so kind. Kim needs a raise!

Great service and my all my concerns were listened too. The problem was fixed and I feel safer driving my car now
Thank you service crew for all your hard work.

Dealt with Chance and Victoria, their sales professionalism 5 plus stars. Taylor, another salesman came up right after we test drove the vehicle and took the car away to show to other people, mind you we literally just stepped out of the car from a test drive. Completely, rude, unprofessional and absolutely not a team player. Way to give a great first impression to an 18-year-old who is buying her own first vehicle. I let the GM know and he showed zero interest regarding the lack of character and professionalism.

With this virus on the loose I felt lucky to get an appointment. Kimberly was very attentive and my Subaru was ready in record time. Thank you White Mountain Motors!

Cole Singer and the service department were super fast and took care of RED ! I was very grateful to have my oil change done at White's they are definitely my favorite dealership in town!

Kim has great customer service. She kept me updated and is very pleasant to deal with.

Hands down best dealership I ve dealt with in a long time. They are honest and reliable. They worked so well with me in the service department of Kia to get my car fixed and made sure I was taken care of. Every employee that assisted me was great!

I had a great buying experience with Chance. I am very happy with my new vehicle and I definitely feel good about the process. I would recommend Chance without hesitation.

They take very good care of our daughter and as her Dad I can have some piece of mind. Thank you White's

Very courteous and the mechanic talked to us personally about our vehicle.

I used Chance to purchase a 2018 Subaru Outback and I will never use another salesman again! I am a single mom of 2, which we all know is an easy target for sales but he was not pushy at all and very well informed of each vehicle on the lot. Took the time to walk through the entire lot and answer all of my questions. He worked hard to get me the deal I wanted and then thoroughly walked me through my entire car. Quickest and best car buying experience I ve had. I highly recommend chance and the Whites Mountain Dealership!!!

Took Silverado 2500 in for Stabilitrac notice, service writer was very pleasant, technician said problem possibly involved 3 sensors, one they had, one in Denver and one that was obsolete.
1. Can t believe it could not be narrowed down to which sensor was the problem.
2. Cost me $142.00 to tell me there was a problem.
3. Made an appointment at GMC
4. Still consider it the worst service department in Casper
5. Ordered a new GMC Sierra Denali 2500
Always loved my Silverado, have had it 10 years but going to GMC

Went looking for a car with no intention of buying that day sales person was helpful, sadly they did not have anything that would suit my family.

Dylan got myself and my husband a great rate on a vehicle that will be perfect for our growing family for years to come. The process was fast and simple and we left happy. Thanks guys!

Took my cross track in for a recall issue service was fast, friendly, and courteous!

Victoria was great to work with on the phone, via e-mail, and in person when she delivered our new Forester

Jeremy was great to work with! So helpful and kept me informed every step of the way. Also, Victoria was great with all of her knowledge on the vehicle. Very smooth and easy process and I've done this a lot!

Joe exceeded any expectations I may have had. I went to trade in my Kia Soul for a truck, and after listening to what I was looking for he proposed an '06 Silverado that he'd just gotten in a couple days prior. I got a truly fantastic deal on it, and solid value for the trade-in, and the best part was that I did not have to bargain at all. Joe got the price lowered so that I'd get the best rate possible; he also went over everything under the hood and let me record him so that I'd be able to take care of the maintenance on my own. It was an enjoyable, no-stress experience. As an accomplished sportsman as well, he was able to give me some tips on outdoor options in the area. He followed up a week later to make sure everything was going well with the truck. I'm still amazed at how easy he made it to find a great vehicle at a more than fair price. Five solid stars.

Avoid. This is not a car dealership. Lack of training for sales team and a low self esteem finance guy is why overall ratings is terrible.

Working with Chance was a good experience, he is friendly, knowledgeable, and professional.

I went there looking for one vehicle and it didn't work out. Joe Polzer asked me what I was looking for. I told him I was looking for an inexpensive vehicle for my Son. He showed me a Trailblazer that they took in. In very short time I looked, drove and gave him a price that I would not pay any more for it. Joe came back with a price that was less than I was willing to pay for. All in all, this was the best experience I have ever had buying a vehicle. Ask for Joe at White Mountain Motor for your next purchase. I will.

Very clean pleasant atmosphere. Service was done quickly. Would only suggest that the person wipe pens frequently due to COVID-19.

Chance Cole is the best sales man they have hands down, would not go to anyone else. We have gotten 2 new vehicles from him and would be a 3rd if we needed it.

Whites Mountain Motors preformed my mechanic work efficiently, and while I waited they cordially provided a nice store of refreshments and shuttled me back and forth to my doctor appointment.

Great experience buying our Subaru. Thanks Victoria for all your help! You were amazing, knows how to interact with customers well.

So I am using my sons google account! My name is Danielle Thompson and we we received our Kia Telluride last Thursday! We placed our order in March and it has been well worth the wait!! Our Telluride is amazing and I am so happy with the purchase! Joe worked with my husband on the order and it is exactly what I wanted! We made many calls and probably annoyed he and his sales manager, Jeremy, but through the whole process they were kind and always willing to answer our questions and make us happy! When we went to sign the papers it was painless, fast and everything was shown to us by Joe about all the features of the car! A big thank you for getting me my Telluride! I am in love!!! I will definitely recommend this dealership! And our salesman, Joe Polzer!

I was dissapointed when I found out that the key for my car was a dealer only purchase but I do understand the need for security. On 11/23 my wfe and I came to your dealership to purchase two keys and a remote fob. I was further disapointed to find out the keys couldn't even be cut at your business but had to be ordered. We paid for them and were told they might be in later that week. I called to check on the keys on 11/30 and Sheldon in parts said that they were still on order and he didn't know when they would be in. I received a call from Tim in parts on 12/1 telling me the keys and remote were in. I said I would come in and pick them up, Tim said the keys and fob plus my other key and fob must be programmed in service. Tim tried to get in touch with service and after a 3-5 minute wait on hold Tim came back and said he couldn't get service on the line and I should call and set up an appointment. I then called service and was forwarded to a voice mail for Mary, I Ieft a message, after 2 plus hours my wife said she would call again. She was able to get through and schedule an appointment for 1 week later on 12/9 at 9:00 AM. I did not receive a call back from Mary until the following day, 24 hours later! Today 12/9 we arrived at Whites at about 8:50 AM and went to the service desk and spoke with Kim, she was unable to find an appointment but went ahead and took my information, and asked if we would be waiting, I answered yes expecting it not to take very long and gave here the receipt for the keys. We sat in the showroom until 10:30 when I received a text from Cody asking if I needed any further help. I texted Cody back asking when my car would be done. I then proceeded into the service area and spoke with Cody, he was busy but said he would get back with me. At about 10:50 Cody came into the showroom and gave me an estimate I had asked about and wondered if we wanted the car washed. I declined at the risk of expediency and asked how much longer, Cody said 15 - 20 minutes. At 11:25 Kim came in the show room to say the car was done and there wouldnt be any charge for the programming. We went to the car and tried the keys, only to find that the parts ordered was 1 key and 1 fob instead of 2 keys and 1 fob. I will admit that I did not review the receipt to ensure that Tim had ordered 2 keys and 1 remote, but for $135 I was pretty sure at that cost I had paid for 2 keys and 1 fob.
So in conclusion my wife and I own one Subaru and one Chevrolet and I am pretty sure I will not be using your bussiness for parts, service or new purchases anytime in the near future. I am also aware that word of mouth is a very good advertising and I will surely do my best to pass on this lengthy story to anyone that has a few minutes to listen and let them make up their own mind. I am also sure this review will fall on deaf ears but I fell none the less someone should hear this story if you're really intent on providing quality service. Feel free to contact me if you desire more information.

I visited Whites Mountain Chevrolet this last week and was treated with respect. They went out of their way to help me and find a car that fit my budget. I m happy. Thank you. I ll be back and send my friends to White Mountain. Kudos to my salesperson - Taylor.

I worked with Victoria Gilliam at White's Mointain Motors, and there is no one I will ever work with for my car purchasing needs ever again! Victoria goes above and beyond to provide outstanding customer service. Victoria listened to every want, need and preference and found THE PERFRCT vehicle for me and my lifestyle. I was very impressed with all of the whites staff, and I'm so thrilled with my brand new 2020 Kia Soul! Thank you Victoria!!!

Visited Chance at whites today and it was a very pleasant and warm experience he was polite and amazing to work with my car had its final days and he was quick to great me and get me into a brand new car thank you chance and I would recommend him to EVERYONE

Kia and Jason were wonderful and so helpful. Walked away with a new Telluride!!!

They were very friendly. They worked very hard to get us into a new vehicle and fit our budget. Thank you White's Mountain Motors!!!

I had a great first experience here, Chance, the person who helped us was kind and was patient when a few strange things had occurred. Thank you

Jason helped us get a great car !! He listened and followed through. He was the best car salesman we've dealt with in Casper. Thank you Jason.

White s Mountain motors is a terrific place to buy your new vehicle. I highly recommend you go see them for your vehicle needs, whether it is new or used. You will not be disappointed!

I recently purchased a vehicle and my salesperson was Chance Cole. Let me start by saying that his help was invaluable. Thanks again for the deal Chance!

We went into buy a pickup that we were watching on there lot. 3 months it had been there but they would not come down any on the price. You shouldn't be in the business of car sales if you're not willing to deal. Giving us 4000 for our trade, then paying off 4000 we owe, then adding 4000 on the truck isn't dealing. The salesman was decent its the other guy that was rediculous.

Joe was awesome. Got me into the truck i ve always wanted...for less than i thought it would be. I totally recommend Whites Mountain Motors, Joe-Corey and the whole team for your next purchase!!!

Five star experience!!! Chance did an excellent job in answering all of our questions and making sure everything was taken care of and ready to go when we were. Highly recommend this dealership!!!

Every step of the process was unprofessional. The service rep lied to me repeatedly to excuse his poor level of service. I feel like they bumbled their way through the process and expected me to pay to cover their incompetence. After a $1,000 repair ended up costing about 5 times the original amount they never fixed the problem and gave it back with the original problem.

Update: Once the service manager got involved communication and accountability was just fine but the regular service rep was the problem. I do still feel like the second repair I was charged for was caused by the work performed during the first visit as it wasn't a problem before that time

Sales to Service have been good to my elderly Dad. Shout out to Corey, Garrett and Cole!! Thank you!

Good friendly service, however one of the people doing my oil change broke my glove box and did not say anything. I went and talked to them about it and they were quick to get the issue fixed. They did not fight with me about it, but we re instead incredibly honest and upfront about it.(besides from when the incident occurred)

they do good inspections on vehicles sometimes but they're expensive on their other service parts for oil changes they do a good job

Very congenial and seemed competent. The job was done in the estimated time.

Shout out to James in the service department. Whites always has exceptional service but James went the extra mile for me when dealing with a warranty issue with another dealership. This is one of the many reasons why I buy my vehicles from Whites - the service after the sale is above par.
Thank you James and everyone at Whites Mountain Motors

Chance Cole did and outstanding job. He was so helpful and informative! It was my first time buying experience and it was 100 times better than I could have expected. #subaruwhitesmountinChance

Very courteous and quick. Always make you feel welcome.

Josh Utley was amazing and made sure we were happy with our purchase!

Great service every time we're there. Would recommend to anyone!

The folks at Whites, were informative, polite, and helpful. They worked hard to get the purchase price, to our satisfaction. The sale and transaction was done in a timely matter. We were able to drive our purchase off, the lot the same day. And they were very fair with their offer of our trade in. Very good experience. Will recommend them .

James coordinated our Subaru's warranty work with effeciency and professionalism. If and when we buy another Subaru it will be from White's Mountain Subaru.

Great customer service! Victoria, Chase and Cory made our experience wonderful! They were honest and friendly.

I started the process of looking for a vehicle on the internet with several dealerships (Looking for year end specials from GM). Sean at White's was the first to respond to me. He asked all the right questions, set up times for test drives, very polite, and found the exact vehicle I was looking for. I have purchase several vehicle in the past from different manufactures, but I can definetly stay that this vehicle purchase was the best experience I have had purchasing a vehicle. The staff was very respectful and customer oriented and the purchase was stress free. I highly recommend White's Mountain Motors. What an awesome Truck.

Jason Uttmark the sales person for Kia and Cory the financial employees for used vehicles and Kia were both AMAZING! Definitely would recommend and would purchase again from them! Did not feel pressured and they were both there for me and to make what I wanted happen one way or another which is hard to find.

Worst service from a subaru dealer I have ever had. Took 5 hours to get a reply by phone and went in for an oil change and it took more than a hour.

I went in for a recall and as I was leaving I remembered I need the oil changed. James had no problem adding the service on. Also they provide a shuttle service. Everybody was really nice and helpful. I didn't have to wait to check in or out!

Great salesman and not a lot of high pressure tactics. Good vehicle for a good price

Saw a truck advertised on Facebook for Whites Mountain Motors on Friday night and decided to stop in and look at it Saturday afternoon, with really no intentions of buying but after seeing the truck and working with Sales Associate
Josh Utley and Finance Manager Cory Claypool they quickly put me at ease by explaining in simple plain understandable words options that made the purchase of my used/new vehicle very simple and easy and also keeping me in my comfort zone for payments. I would work with Josh and Cory again if I am ever in need of another vehicle.

Jeffery L. Terry

Kia and Jason were wonderful and so helpful. Walked away with a new Telluride!!!

Taylor Thornton was great! Super informative, familiar with what he sells, and not pushy AT ALL! What a great experience to drive a car off the showroom floor!! Thanks again!

Chance did a nice job helping us!! He is very professional and made things go very smoothly for us. We love the car we bought! Thanks for the good service!

Jason was absolutely great to work with!! Not pushy(big +++ for me), patient and very knowledgeable on all the gadgets and details of the Kias! Highly recommend!

My wife and I are very happy with the purchase of are new Subaru. Unlike most salesman Josh utely was not pushy and did not make us feel pressure. The customer service we got at White's Mountain motors was awesome. Thank you

Spencer was thorough and helpful, delightful to work with.

Love going there everyone is great .Brandon Benham is a great person

Victoria was responsive, super sweet and kind. while i didn't go home in the vehicle I wanted, I would drive back to this dealership for Victoria alone. She wasn't pushy or condescending she was a normal human being in car sales and that is very rare! shes a real one! Please take care!

Second time buying a vehicle from Whites. Chance is an excellent sales man! Definitely ask for him.

I enjoyed visiting White Motor Subaru for an installment of the Subaru star link service . I was attended by Spencer . Spence was polite and answered all my questions to the point . It was quick and to the point .