KC C

Review of White's Mountain Motors

Absolutely pathetic. I recently ordered a Subaru v...

Absolutely pathetic. I recently ordered a Subaru vehicle through this dealership. I placed my order on Friday April 25th. My sales person, Sean, told me that if I found another dealership in a nearby state with the vehicle I wanted that they could do a dealer swap so that I could receive the vehicle earlier, and then Whites would sell the vehicle that I purchased when it arrived since it is in high demand. Four days later I found two vehicles that I liked in Colorado, I sent both of the links to my sales person and he emailed me back at noon the same day saying he would speak to his 'boss' and let me know what was happening. I did not hear anything back from him. On Friday May 2nd I came into the dealership at 8 AM to have my current vehicle serviced and he saw me, he said that he was still waiting to hear from his boss and would contact me shortly. I did not hear anything back from him. I called the number on his business card on Monday May 5th at 1:30 PM to see if I could get an update, but he didn't answer and did not have his voicemail setup so I was unable to leave him a message. I tried to call back at 3:30 PM and again he did not answer. So I called the dealership and asked to speak with him. When I finally got a hold of him he said he would go talk to his boss right now and call me back in just a minute. He did not call me back, AGAIN. So I wrote an email to the GM, Marco, saying how frustrated I was and asked for my deposit back, he said he would give it back but thought he could do something to help. I gave him a chance, the next day he had a vehicle that I liked secured from another dealership. This was great news, but I had already contacted the other dealerships in Co to see what they could offer. One dealership in particular was extremely helpful, Mike Shaw Subaru. They were very quick to reply to all my calls and emails, something that Whites has no clue about. And they immediately blew Whites price out of the water. I emailed the GM at Whites and told him the price they offered me and asked what he could do, no reply. So I ended up securing the vehicles through Mike Shaw, and received my deposit back from Whites. Initially I didn't want to deal with buying a car four hours away, but with how terrible Whites was, it was more than worth it. I also purchased the Maintenance Package through Mike Shaw that included the cost of labor, so now when I get my new vehicle serviced at Whites, since it's the only Subaru Service Center in Casper unfortunately, they will make absolutely no money from me. You would think that when people are spending thousands of dollars at your dealership, you might take them time to provide a little bit of customer service. TAKE YOUR BUSINESS ELSEWHERE.

UPDATED:
There was a Subaru issued ECU update for my vehicle, when I tried to call White's and get an appointment to have it looked at, they told me it would be at least a month. Which is not exactly ideal when I'm getting misfire codes. Called the dealership I purchased through in Colorado and they said that if I decided to drive down there, they'd work me into the schedule same day. Got the update taken care of in less than a week. Will be traveling far away from this terrible dealership for all my service.