3 years ago
Initially was very impressed by our salesperson Ry...
Initially was very impressed by our salesperson Ryan - he collected over 6K as a deposit and said my 8ft x 10ft triple sliding door would take about 12 weeks..... we were so excited! (Early May)
He was the ONLY person good at their job - he got a sale afterall, but we never heard from him again.
We were told our job was so expensive as it involved special engineer drawings, a couple of 'expert' measuring people came out, took pictures and precise measurements.
Weeks, no months passed and we heard nothing so I called 'Ryan' to find out the cell phone number he had given us was actually just the office. Now we would be dealing with Adrian, she booked all the crews for the jobs - ours was super special and needed a certain crew - so we had to wait.
Finally we got the probably 6th call returned and we were given the 2-3 days that the door was going to be installed. My husband took time off work - but they didn't come on the Monday. Mid-Tuesday morning two guys did show up, and said they couldn't install the triple door they had made for us.
The 'manager' Ken called my husband and said that they had a very nice double door at their warehouse that his guys could install though....my husband called me at work, and I came home - now losing both our day at work. I spoke to Ken who told me about the 6ft x 8ft double door..... meanwhile the guys wanted to leave for the day having started nothing. These guys did not have the equipment they needed or even the beam they were to install - the next day they were here for almost 4 hours... no wonder the previous job had run late - they were putting in part time hours, I guess.
The 'wonderful' much smaller double door was temporarily put in and a much smaller triple door was now ordered. Months later the triple door was installed with the wrong hardware so the doors would not slide over each other..... Door handles you would think would not be that big a deal but 3 weeks later the replacements came out - and were wrong! The 5 minute change out became an all day job! Ken also tried to talk us into a huge plastic surround on the outside - to cover all the needless damage the guys made to the outside - we insisted on stucco.
They don't mention all the painting YOU will have to do either!
Yes we were given some money off, a 6 x 8 shouldn't cost as much as my 8 x 10, but the run around, mess and damage....
GO ELSEWHERE!!