On may 7 Brian came to give us an estimate for 11 ...

On may 7 Brian came to give us an estimate for 11 windows He told us they the about 12 weeks to install we we set a date of Aug.24 and then asked him if they could be installed the first week in Sept.he said absolutely so we left it at that.My husband wanted to see what the windows would look like in person so we took the 35 miles to the show room.We talked to Chris and made a few changes but was still told they would come in the same date and still be installed the first week in Sept.Then Judy came out with papers to go over and we had a nice talk and also told her about the week we wanted them installed and even she said that would be fine.They called me and texed me several times to let me know they would be coming in on Aug.25.That date came it was a Friday and no call.Husband called on Monday and we were told we were supposed to call them! That was never told to us.Then we asked about them coming on Sept 1st and they said they couldn't come until Sept 11th we were upset but had no choice.But then here comes Irma!!!!We had tens of thousands of dollars worth of hurricane windows sitting in their warehouse we couldn't get put up. So we had to buy $380 worth of plywood that my 68yr old 23yrArmy disabled vet and myself 71 years old and disabled had to put up. When we talked to Tom King who said he was the general manager about getting reimbursed for the wood because they didn't get the windows up when promised he flat out told us no because the install date was not in the contract. So my advice to anyone out there that want to buy these windows is to get the INSTALL DATE IN WRITING!!! In closing I guess in these times a person's word and a handshake isn't worth anything!!! So buyer beware don't believe or take for granted "Weathertite Mike's" commercials.This review is in my opinion take it as you will! Thank you Sandra Garza!