Vivid Seats Reviews

I had the pleasure of being assisted by Tyler. He was very pleasant, helpful and efficient. This was my first experience with Vivid Seats and I would recommend them to anyone.

Ordered 2 ticket at $159 each and the cost was $423!!! There was was a $97 service charge!! Can t get a refund or cancellation. Worst ticket servicer ever!!!

Poor customer service. Fees are outrageous. No one willing to help. No options for buyer all control in hands of seller. Will not do business with them again.

They refuse to refund my purchase due to COVID. I'll never purchase tickets again.

Fraud!!!!! Will charge you services fees without telling you until you receive the charge on your credit card!

I purchased my ticket in October for an event in January. With no thought well when ticket was suppose to be delivered I couldn't find my ticket...but the representative to the rescue had my ticket canceled and reissued in the matter of seconds so excited looking forward to my event....thank you for being efficient and having excellent customer service

First time using your service. My consultant, Tyler, was helpful, informative and pleasant to work with on my purchase. I'll visit him again for ticket needs. Thanks Tyler.

Bought tickets to a March 19th Cubs/Royals preseason game. Vivid Seats gave me a bad link that did not allow me to access or download tickets. Spent 8 hrs over 4 days talking to 8 different agents/managers. None could help me access the tickets. Tried to get them to void the transaction so I could buy other seats. They refused. I spent right up to game time trying to get help. They did not get me a good link and we missed the game. I have asked for a refund after game time passed. They basically have told me I was trying to rip them off. Unbelievable. They refused to give me a refund after failing to deliver the tickets.

This is the 2nd time I've used Vivid Seats, and I've been very pleased with the customer service. I bought tickets for a Dallas Cowboys game in Texas and tickets for a Garth Brooks concert in Cleveland. Megan was wonderful and explained everything to me regarding setting up my account with Flash Seats and getting the tickets transferred into my name. I'm not very "computer savvy" but she was VERY patient with me. Thanks again, and I will be using Vivid Seats for all tickets in the future.
Mike B.

If I could give zero stars, I would. After purchasing pit tickets to a show for $600 a piece, we suddenly get a phone call. They oversold their pit and all they have is seated. Take it or leave it. Of course, we took it. Turns out, they actually have $400 pit tickets available, but "all sales are final, we can't cancel or refund you." "It's not our fault those tickets weren't available," "well, you wouldn't actually have been informed of the final sale policy over the phone when we changed your tickets, you would have been notified at your original purchase."
Apparently, all sales are final, unless their website screws up and takes your original tickets away, then that sale wasn't final- the NEXT tickets will be final.
Absolutely pathetic how the manager simply couldn't admit to the mistake that happened because of their website.
It's cute that they offered us store credit though, like I'm actually going to use this god-forsaken service ever again.

Picked Vivid to purchase US OPEN TENNIS tickets for Labor Day weekend. A little nervous, attempting to make good selections. Pedro V ext 3366 was very helpful and patient, and made me feel very comfortable purchasing with Vivid Seats.

For those of you who attempted to get a refund, there's another way. Contact your bank and report it to the claims department. I was successful through this method.

I accidentally deleted my electronic tickets to football game. I called Vivid Seats, and they rectified the problem immediately!

Vivid Seats is a total SCAM!!! Do not buy tickets from here. Wait and buy from Ticketmaster when they drop. They charged me $185 per ticket for seats in the balcony. The tickets on Ticketmaster was $41!!! I feel totally taken advantage of. When I called to dispute they offered nothing. This is a scam site. Don t be taken advantage of.

Q. Allen was kind and professional which are rare qualities in some people today in the customer service industries. He was also thorough in the purchasing process. I really appreciate his help today. My friends and I will be seeing Ms Jackson in Toronto.

Great customer service experience, solved my problem efficiently. Will be using them again!

Great customer service. Very helpful and friendly. Will use Vivid again for sure.

To many steps to receive tickets and parking passes. Just send them.to me!

Got me the wrong ticket! And refused to get me my refund. Pathetic company it is.

I just purchased 2 tickets to the TN vs LSU game in Knoxville TN and Jonathan Anderson was so super helpful. I tried online was had too many questions and he answered all of them with ease. Vivid Seats was the way to go!

I've used Vivid Seats two times now to purchase a decent sized group of tickets (7-15) for several football games. I love the fact that I can speak to an actual person who can help me find seats near each other and grouped to my liking. They will look around and if it's taking too long, they'll call you back so you don't have to wait on the phone. Stellar, easy customer service and the tickets are legit/delivered on time. Will recommend them to anyone and be using them in the future!

I have used Vivid Seats for all tickets. Never have had problem. I did not feel like sitting infront of the computer so found the seats I wanted for a football game on my phone and called to order them. Grant MacMillan was friendly, fast and tried to save me money on recommending other seats. THANKS GRANT for making it so much easier!

Lily was a great help in making my purchase. She helped me save money which is always a plus.

This is the second year I have used your services and I find the advice and professionalism of the agent exceptional.

Terrible Service. Does not give full refund if tickets are not delivered correctly.

Competitive price, though do have seller that didn't issue tickets for my order. However, the customer service is extremely professonal and helpful. Got an email notice two days after I purchased the tickets, call immediately, had replaced tickets sent to me right away. Really happy for the customer service.

Sam was very helpful..i was having problems processing my order online.. when I called customer service it was very quick. Sam processed my tickets in no time and I was ready for my game with no problem.

The experience with Mike was wonderful. He was very patient with me trying to get the right section and the right seats. I tried to do this on the website myself but calling Mike made my efforts less stressful for me. Thank you Mike

Watch out, somehow I got redirected to this company when buying tickets for the Cape Cod Melody tent and was charged exceptionally high rates, a real scam, I will be contesting this practice

do not use this site it is a scam and no customer service just passed off to the next call person...a disputed the charges made within an hour of calling for tickets and never received them then was told that the tickets were not available in the seating section I paid for.

Worst customer experience ever. Young daughter ordered tickets with my card. And due to their no cancellation policy. I am stuck with tickets I do not want. customer service folks basically said to bad use them or try to resell them. I will tell everyone I know to stay away from this company.

I worked with Kenesha McAllister. She was very knowledgeable of Wrigley Field, the logic of how Vivid Seats work, and how to explain the nuances of the purchase. An entirely satisfactory experience.

Matt was very helpful and found just the right seating and parking for our specific needs.

This company is shady with misleading fees and delivery terms with no customer service recourse.

DO NOT USE THIS FRAUDULENT COMPANY!!! ***READ THIS BEFORE YOU BUY*** ZERO STARS!!! Came to Chicago on vacation, bought tickets for a Cubs game 4 months in advance through Vivid Seats. The morning of the game I accessed my email confirmation of the tickets that I paid $110 for and followed all of the step by step instructions provided to me to access my tickets. My tickets failed to transfer to the MLB App that I was instructed to download, spent an hour on the phone outside of the stadium with Vivid Seats customer service and they couldn't figure out how to get me the tickets I paid for. Since we were now late for the game, I had to buy tickets directly from the box office at the stadium for $70 MORE (cheapest they had available and we had to sit in a less desirable section than we originally had tickets for since that section was sold out) than what I had already paid Vivid Seats for in advance. I called Vivid Seats after the game and spoke to another customer service representative and explained the situation and said, "Oh, I would love to refund you, and I can understand your frustration, but our company terms and policy will not allow that, ALL SALES ARE FINAL". What?! I paid money to your company for a product/service which I did not receive, and you're telling me you will not refund me? Not only am I out the $110 I paid for the tickets through Vivid Seats, I'm out the money for the more expensive tickets I had to buy at the game. This company robbed me of my money and I will never do business with them or allow anyone I know to do business with them. I hope people stop using this company and they go out of business for stealing customers' money and providing TERRIBLE customer service.

Customer service was very helpful. I called because I made a mistake on my order and they promptly replied with a solution. Thank you for your assistance!

Someone had obtained my card information and used it to buy a hefty sum of tickets through this company. When I called, all of the customer service options were completely automated responses that did not allow for one to speak to an actual human. When I called and actually spoke to a representative, they found my order and instead of mediating the situation immediately proceeded to 'forward' me to their customer sales department which was a half hour hold call. It is apparent this company has no interest in redeeming their mistake or providing effective customer service. I ended up having to call again, just in order to be transferred around several more times before they told me rather than fix the charge themselves they said that my bank would have to dispute the charge. Overall, horrible customer service experience. I had to contact other companies about other fraudulent charges and they were MUCH more helpful.

I had some trouble putting in a code online so I went ahead and called. I had a lovely person named Kayla assist me. She was very fast and understanding and I will now call in when I need tickets. Great customer service!

Just purchased some hockey tickets 5 minutes ago and noticed that the total amount was $40 more. I called the company and talked to Hector the manager and told him that i did not see the $40 fees. He said that he could not refund me and that i should try to resell them (that way they would make another $40 from another one) He said that on the last page the fees are posted, i did not see them clearly and i told him they should post them at the top and be very visible , but if they were no one would pay $40 dollars extra and would purchase them at another site..This company was not helpful , very deceptive on their fees and i was a customer but no longer. Before you buy check their fees near the bottom somewhere and if you dont care about paying more go ahead and give them your money...

Great calling in to Vivid Seats. Knowledgeable staff and prompt ticket ordering service. I highly recommend Vivid seats. Daniel F was the service person taking my call. He was very helpful and friendly. :)

Great customer service especially on short notice! We were accommodated by the staff and received the help we needed. Highly recommend.

Jakiea was so nice and sweet, very easy process in purchasing tickets

Thank you Eric Gumbel. You were terrific in assisting me find groups of tickets for our corporate event!

This was very convenient and Rosie was very helpful.

If I could give a negative I would. Ordered seats for a concert in my area didn't notice when the tickets arrived the concert wasn't even in our state. False advertising. This site scams it's customers and won't refund anything.

Michael made my first experience ordering an easy one. Thanks for helping me out!

Just purchased tickets to surprise my husband and Monique M. was very helpful and knowledgeable. The transaction was smooth and seamless. Looking forward to doing business with them again.

Charged me a $100.00 more that going direct. will never use them again. complete ripoff

There was an error in the address and customer service actually took care of it in a timely manner. Easy to use website and ticket selection process

I had an issue with my tickets and they took care of it!

How Refreshing & Positively Reassuring that GREAT customer service still exists as evidenced by my experience purchasing 2 Lady Gaga tickets at ATT&T park in San Francisco with service representative "Natalie"...

The ticket sales representative "Natalie" was MOST informative & helpful with my myriad of questions regards seating vantage points, row positions, etc,etc...

I initially wanted a ticket costing double what I ended up paying as Natalie used her vast concert going knowledge to advise me as to my "Best Bang for the Buck!!!"...so based on Natalie's Great recommendation I basically got "2" tickets for the price of "1"...

Cannot say enough praise for a representative like Natalie!!!....Thanks Sooooooo MUCH!!!!....Mark.A

I called and spoke to Brady about my the two events that I wanted to attend overseas. He took my name and number and got back to me within 24 hours with all the information I needed to make a confident purchase. I'm looking forward to my trip next month and would definitely use Vivid Seats again!

THIS SITE IS A SCAM!! STAY AWAY!! PURCHASED TICKETS FOR A CONCERT AND NEVER RECEIVED THE TICKETS. CALLED CUSTOMER SERVICE UP AND THEY KEPT TELLING ME THAT IT SHOWS THEM THAT THE TICKETS WERE SENT AND COULD NOT HELP ME FURTHER! SCAM SITE STAY AWAY!!

Nick B help me and was very professional and I could tell that customer service mattered. He very easily walked me through the process of buying my tickets and was sensitive to any questions I had. Great job Nick and Vivid Seats. Nick deserves a raise!

Vivid Seats always work with you to find the best Section and seat location in on coming concerts of your choice. I can always rely on Vivid Seats. I had the pleasure of talking to one of their Reps, Daniel. He had a nice personality, easy going, very informative on up coming concerts.
Thank you Vivid Seats, I can always count on your liability on concerts,
that your looking to see perform on short notice, and is available.

Julian did a good job. Helpful, knowledgeable and friendly. Helped me change my email address too...

Corinna was such a delight at helping me place my order over the phone. Big Hawks fan that one. Sending all my friends this way! Book of Mormon just before it leaves again!!!! Sooo Excited!

Super quick and esay. My sales representative was very knowledgeable and assisted me immediately in securing the tickets I needed. Will definitely use Vivid Seats again. Thanks

NEVER USE VIVID SEATS!!! My sister and I traveled from Virginia to New York just to see the Yankees play the Orioles (last chance of the season). I purchased the tickets with plenty of time in advance. Once game time was getting closer and I still didn't receive the tickets I wasted an hour of my time on hold with 2 different customer service reps who ensured me the tickets would be delivered before the beginning of the game. We traveled all the way to Yankee Stadium and the tickets never came through. After that, I had to get back on the phone with a manager who told me there was nothing she could do until Monday when upper management came. She couldn't compensate us with tickets for the next day (our only other opportunity to see the game). The only reason we traveled to New York. This is completely mind-blowing and unacceptable there was nothing she could do to help us. I wasted time and money just to miss out on the game we've been waiting to see all season.

What makes this even worse is how it was handled after ( with upper management). On Monday, I again had to wait on hold for over an hour. The call was disconnected twice and I had to keep starting over. I finally got through to management who told me they would 'review' my case and call me back. No one ever called me back which is completely unprofessional so I had to call again the next day to follow up. From start to finish this was the worst ticketing experience of my life. Vivid is responsible for ruining our end of summer trip we planned so hard for. Then hardly compensating and never following up after hours I had invested on hold. This has been the most unprofessional experience of my life.

A $10 credit is laughable. I will never use Vivid again. Ruining our trip is one thing but how they handled it after is way worse.

Nick Eaton was very helpful w/ my NCAA West Regional ticket order. He made several suggestions for good seats that were in my price range. His service was 5-star, the addt'l fees were rough. Tix cost 2x$203=406, but the fees were $120 ... ouch!!!

I WOULD NOT RECOMMEND!

1. Do NOT plan to receive seats at the value you that you pay! My husband and I purchased our tickets to a broadway in Chicago show a year prior to the show dates. We paid close to $350 and our seats were worth $50. I can understand a slight difference in ticket pricing but NOT $250+ difference.

2. Do NOT use this company if you are planning to travel long distance to your show. We live in OH and left OH to travel to Chicago on 3/7 and the show was scheduled for 3/9.... We received the tickets 3 days prior to the show; one day before we left!

3. Do NOT expect them to be helpful on the phone. They will not speak to you over the phone unless it is 24 hours within your show date. When calling, they are not helpful in trying to make it fair for what you paid.

This young man was so kind and patient and helpful and understanding that it was a real pleasure to get this ticket order completed. Ryne is a real gem and I thank him for his good work in helping me out.

I purchased tickets for a concert and as the event approached I was never contacted by anyone as how to receive my tickets, I contacted Vividseats at their customer service email (3) three times and as of yet I've heard nothing !! based on the customer service I have received I would encouraged you to purchase tickets elsewhere. This place sucks.

Very Difficult to Deal with! Never Use this Company.

There was an issue with the transfer of the 5 tickets that I bought. I started reaching out to the company more than two weeks prior to the event. It got all they way up to the night before the event and because I would have to leave work early and it involved 4 other people we had to cancel going because we didn't have the tickets the night before the event. Vivid was not being very helpful and I couldn't even get to speak with an actual person until the day before.

I ended up not getting the tickets until the afternoon of the event which it was way to late by then to be able to make it. Also it was too late to sell the tickets even though I did post them.

I have asked for a refund because they were not cheap! And they are not being helpful at all. I am very frustrated and feel taken advantage of.

These guys are thiefs and horrible!! Never received my game tickets as they promised, and to date have not heard back from anyone at vivid

I wish I read reviews before I tried this terrible company. Bait and Switch tactics!!!! I would recommend to stay away and truly hope you never have to use them or deal with them. I clicked on a show to buy tickets then somehow it showed I purchased a completely different show at a different time. No assistance on refund when I contacted them seconds after I received receipt.

Taking advantage of the pandemic situation. You know you can refund money if you wanted to.

I didn't get the seats I purchased which were suppose to be on the aisle! Then I called customer service and kept entering the options #s but it kept repeating the same thing and then i tried live chat but it was the same as talking on the phone!! Tried live chat again and nobody came on...Wont be using Vivid next time....

had trouble online with password reset, but then I called the 800 # and the Rep Ian was a ROCKSTAR!! He was SO helpful and got the exacts seats we wanted, plus great parking at the Cowboys Stadium! Love that guy and will DEFINITELY use him for my next (and ALL FUTURE) event purchases! :)

I'd put zero stars but they've worked really hard at making it seem like they care. I had a $240 event cancelled and received an email indicating that I would receive a refund without doing anything. After 4 weeks of not receiving anything, I called and found out that the cancellation policy had changed and that I would receive a credit. It's now been another 4 weeks and I don't see the credit in my account. I called and waited quite a while to talk with someone in Sales but they didn't help me and transferred me to a number where the wait was 2 hours. I called Sales back again and was put on hold for 30 minutes after explaining that I just wanted to know where I can find the credit to use on subsequent purchases. I'm extremely disappointed with their customer service.

Good Morning from Denver , CO!
I had a wondering regarding the tickets I purchased a few weeks ago . I was able to navigate the website and was connected with a live chat site. My question was resolved in less than 5 minutes. I typically prefer to speak to someone but didn t feel a need to after I received the first message. Thank you , Vivid Seats for an easy website to navigate . I will definitely use VIVID SEATS in the future .

Nathan was great, pleasant to work with and got me a decent price for tickets.

My service representative John was amazing!! He took his time to make sure I got the best ticket deal. He was very personable and a pleasure to speak with. I will definitely use this service again as we attend concert's often!!

The website is a much needed service. It Provides convenience
and precious time when purchasing a ticket for an event. Print
your ticket at Home.

Vivid Seats has provided top quality services for four years. Their 100% guarantee is real. They helped me resolve a fake ticket issue to my complete satisfaction. I will continue to purchase tickets from Vivid in the future.

Will not issue ticket refund because concert is considered "rescheduled". Its a year out now! Maybe! I realize now its their policy but come on we are in the midst of a pandemic!!! Ticketmaster is refunding events soon not labeled "cancelled" like vivid requires. Don't buy from them! I will update if they do the right thing.

I ordered my tickets overnight and I got them that next morning phenomenal

I would like to thank my customer care associate, Denisse O, for all her help. We were at a Madonna concert Sept with the Vivid tickets and the guards at the gates stated the tickets were no good. Called up Vivid and got Denisse on the phone who stayed on the phone with us until we got in. It seems a new set of tickets were sent to me a while back but i did not notice the email. She stayed on while we rushed across the street from the Barclays center in Brooklyn to the Target to see if they would print out new tickets that Denisse sent to my email. They wouldn't. She then got on google and found an Officemax down the street!!! She stayed on while we walked there and printed our new tix, she stayed on while we waited online, and she stayed on while we went through the gates to confirm we got in. Wow I never imagined that would happen with someone over the phone. We appreciate your help Denisse. THANK YOU for making a bad situation into a pleasurable night, my daughter was in tears when they would not let us in and was so happy when we finally got in. Thanks again

Haven't received my tickets yet but the service I received by Ryan at Vivid Seats was outstanding.

Connor was very friendly and very helpful. THANK YOU!!!

Absolute bogus!!!

Found great tickets online at the Vivid Seats website. Called them to verify, and purchased them with a Vivid Seats customer service rep. Got everything all confirmed. We were REALLY looking forward to seeing Steely Dan. Talked about it all day. Then we get a call later that day from Vivid Seats, telling us that our tickets are not available. They offered to sell us tickets for $180 more than we had already spent. Really?! Just a bogus transaction altogether, with an attempt to up sell!! I have never seen anything like this in the ticketing world!!

This is my first experience with Vivid Seats. I spoke with Tom Wanchel and he was so helpful and knowledgeable. He quickly assisted me in the purchase of my Farm Aid tickets. I will contact Tom at Vivid for all future purchases. I also saved $45 per ticket off Live Nation ticket prices.

Time and Time again I continue to look for the best service and of course the same prices, I do compare and try to find the best deal.
I am always end up coming back here ! NOT only is the person I talk to a great help but she ( Kayla Anthony) is amazingly helpful!!
I had so many questions and she stayed o the phone till I was satisfied.
Now in days its hard to find good customer service. Not only did I get great service but an amazing deal on my tickets!!
I thank you deeply.
I appreciate your dedication to make me feel welcome.

with much thanks

Gabrielle.

FRAUDS. DO NOT USE THIS COMPANY FOR DAY-OF TICKETS. They will take your money and not deliver on the tickets. Customer service will not return your money and upper management will not call you back.
We bought tickets to a game a few minutes before it started and we never got the email with the information needed to accept the tickets to actually get into the game. We argued with Morgan, the customer service representative, for thirty minutes about how we couldn t get into the game because we never received the email.
THIS COMPANY IS A HUGE RIP OFF. THERE IS NO REASON TO USE THIS COMPANY AS THEIR HIDDEN FEES DON T MAKE THEM CHEAPER THAN USING A REPUTABLE COMPANY LIKE STUB HUB OR TICKETMASTER.
We jumped through all sorts of hoops that you never have to do with Stub Hub or Ticket Master in their stupid registration process. All their other emails showed up instantly except the one with the actual information we needed to get our tickets,
Furthermore, when comparing prices, Vivid Seats, DECEIVES YOU by not telling you about their $25 fee per ticket until you are partially through the buying process. If we were aware of the ridiculous fees, and all the hoops you have to go through to get the ticket, we would have used a company we trust where you truly receive the tickets instantly.
How much longer should we have stood outside the stadium, waiting on an email that didn t come into my husband s inbox until an hour and a half after the game started? We screen shot the phone when they finally came in. NOT ONLY ARE WE OUT HUNDREDS OF DOLLARS, BUT MISSED THE PLAYOFF GAME ALTOGETHER. THESE GUYS ARE FRAUDS.

Deveon was great and will use them again!!
Thanks!

Nick E. was very helpful in assisting with our ticket purchase. He was professional, prompt, and kind. I quickly received the email with our tickets. Would highly recommend Nick to anybody.

Great Customer Service!!! Todd was very helpful & friendly! Thanks for hooking me up with Luke Bryan tickets!!!