John Vaughan

Review of Vivid Seats

I'd put zero stars but they've worked really hard ...

I'd put zero stars but they've worked really hard at making it seem like they care. I had a $240 event cancelled and received an email indicating that I would receive a refund without doing anything. After 4 weeks of not receiving anything, I called and found out that the cancellation policy had changed and that I would receive a credit. It's now been another 4 weeks and I don't see the credit in my account. I called and waited quite a while to talk with someone in Sales but they didn't help me and transferred me to a number where the wait was 2 hours. I called Sales back again and was put on hold for 30 minutes after explaining that I just wanted to know where I can find the credit to use on subsequent purchases. I'm extremely disappointed with their customer service.