Visions Electronics, Vancouver, BC Reviews

The customer service here is the worst I ve delt with at any electronics store in my life. Im going to best-buy where the workers don t work on commission!

I went to the store few days ago to purchase a new phone.I was completely satisfied with their customer service.Kouroush performance was outstanding.He was very knowledgeable and professional. Thank you for the great experience!

Horrible. Lack of Personal Skill. Lack of Hospitality. Overcharged me on a wiring harness that sells for 10.99 on Crutchfield, but sold for 20.00. Then I had to personally drive to their installation bay to pick up. Their installation guy was nice, but that was it.

Just purchased a pair of speakers From Visions, Marine Drive. Sales rep George Chaplin provided great service - very knowledgeable about the product, and Visions has great policies re: price guarantee; plus a chance to take the speakers home to try out for 15 days with a full money-back refund if not wanted. I researched what I wanted online, but would definitely recommend shopping in the store.

Seems to be a depressing place with old model electronics for sale. Not the most helpful customer service.

Very attentive customer service. If you buy large quantities of electronics for business or other reasons, their staff may be able to assist with better pricing.

Worst customer service experience I've ever had.

An employee cancelled my order without telling me and proceeded to blame me for the issue.

Told me it was not a big deal because the money would be go back into my account within 3 days, and that I could just re buy the product I'd already paid for.

At the time I didn't have enough money to just drop 550$ for the second time in 2 days.

I'd already made a non refundable appointment for the installation of the product for the following day, so waiting 3 days for the funds to be reimbursed wasn't an option.

The staff just continued to insinuate that it was my fault for canceling the order (which I absolutely did not do)

Horrible customer service, I will never go back to the this location.

Visions have been very hit or miss in my experience.
The King George location was absolutely great when I shopped there.
Absolute opposite experience at this Marine Drive location.
Avoid it.

Great service and pricing! Thank you Thomas and crew!

George was great to deal with. I buy a new tv almost every year and George was the best service I have ever gotten. He really went the extra mile to make sure I was happy. If your looking for a salesmen that goes well above and beyond this is your guy.

I'm not a big fan of high pressure sales tactics and that's what most of Vision's salespeople seem to employ. Also I was told that if I bought the breakdown insurance on my laptop, I could use the full amount as in store credit if I never make a claim. Too bad they never mentioned I'd have to spend twice as much to redeem this credit. Telling me this detail is in the fine print doesn't make me any more loyal as a customer. I won't shop here again.

**This is not a negative review of Visions. This is a negative review of this Visions branch (SE Marine Drive) specifically**

IF you decide to come here, stay away from Francis. I went in on Saturday morning (Feb 16th) just after they opened to get help on an extended warranty transfer. Both Francis and the manager, Thomas were completely uninterested in helping. This was bright and early in the morning and there were no other customers in the store. They both made all sorts of excuses claiming that I had to email head office to do the transfer. So Francis, takes photocopies my info and the receipt and emails it to the WRONG email address (thankfully I got CC'd a copy and found the mistake).

Francis and Thomas only care about THEMSELVES. They DO NOT care about you.

If you feel like buying something from Visions, buy from another location. STAY AWAY from this one.

***ANYONE LOOKING TO TRANSFER EXTENDED WARRANTY: YOU NEED TO HAVE PROPER PAPER WORK FILLED OUT AT THE STORE. I GOT THIS INFO FROM CALLING THEIR HEAD OFFICE A FEW MINUTES AGO. DO NOT LET ANY SELFISH SALESMAN/MANAGER TELL YOU DIFFERENTLY***

I called them and asked if an item was in stock, they said yea, plenty of stock , I drive down to purchase said item, and they tell me it s not in stock anymore. Lazy staff. Edit: spoke with the manager, T, and he cleared everything up and apologized.

I had a warranty issue that was hugely complicated by covid. However, thanks to a gentleman named Rhythm, who went above and beyond the call of duty to help me, the warranty issue was resolved with a superior solution that left me in a better place than where I started. Thank you very much!!

I have recently had the pleasure of dealing with the marine drive Visions store. I changed my mind about the tv I chose and found the staff to be available to assist with the changes and make the experience of upgrading to be effortless. George went overboard to make sure the trade and install was dealt with in a professional and timely manner. I would recommend this store and the staff.

Got my subwoofers installed from here. They did a good job and the lifetime warranty makes it a sweet deal.

Great service and excellent price. Rhythm went above and beyond to help me finalize the tv. Great guy!

Very good everytime I go to this company. Nice people do the best to give you great deal so you can walk out happy customer!

Bought an Acer laptop from the store and found out the speaker was faulty and returned to the store the next day. Despite the sales associate noticing the faulty speaker right away and willing to do a return, the manager finds all kinds of excuse and continue to trying to do exchange/up-sale to waste another hour of my time. I get it, you are doing you job, but when someone says NO, it means NO. I am going to stick to Best Buy the next time I buy anything.

People say retail is dead but this is the best electronics experience you could ask for. The staff are very knowledgable and incredibly willing to help you figure out the best options for your situation. I was served by George, who was super, super professional.

Thanks Visions!

Good place to go if you as their prices are very competitive compared to the big box stores

I did not buy anything, but they were very helpful.

Negotiable prices got a great blue tooth stereo and they did a flawless installation

We've been frustrated and searching for an upright freezer for weeks as our chest one decided to give up on us. Everywhere we went.... all on back order and we couldn't get it anywhere for months! Surprisingly called Visions today after going onto their website. They had a 13 cu.ft. frigidaire on sale and only one in stock! While on the phone with Rhytham we walked in. We settled on an even better price and within 5 minutes we were paying for it! Stars are for having the product on hand and for Rhytham's quick sale to us!!

Got a good deal on ear phones, sales person Nikhil was very warm and helpful, will recommend to see him.

The sales manager rythym was very helpful got me the best deal in town looking forward to doing more business with him very nice guy

I take my car here to check out my busted car stereo because it doesn't work. So I roll in and they take a look at my car, they dont check anything, just see that the radio is out of order. They demand 100 dollars for a diagnosis, then when I say no, they somehow come to the conclusion that it must be my front speaker... with out even checking any of the wiring or anything. They call around and look for a front speaker from their other locations for me for like an hour and they can't find any. Total waste of my time. Next day I go to sounds good audio, they check the radio right away with out demanding diagnosis and figure out by simply unplugging the front speakers that its the radio deck thats defective. Didnt cost me 100 dollars to figure that out. Long story short, visions tried getting 100 dollars out of me for "diagnosing" my car and then before diagnosing it at all or figuring out the issue they tried selling me a front speaker which didnt even end up being defective. Glad I didn't end up getting scammed by this place. Dont waste your time if you need your radio repaired and go to good audio instead. Sorry guys but you really screwed this one up

Perfect prices, and no high admin fees for lower financing. Manager of the store is very helpful and great with customer service. Thank you!!
Update after 1 month; Be aware with Fairstone financial as vision has credit card with them. They didn t send a statement but the card only! I missed my first payment and still doesn t know how much I owe for this month or any of my account information. When I call them office is always closed, no access at the weekend or after 5 pm with western time, what age is it? I will not ever use this fairstone financial for any purposes in my life or any future financial needs!

George C was very helpful and courteous. Because of the interaction with George, I made decision to purchase latest Samsung TV from Visions. Will definitely deal with George for future purchases.

Francis did a good job, so friendly, patiently and professionally to make the deal done.

The service there was nothing exceptional, however I expect that was due to the timing in which I visited (during their flyer boxing week event) where I picked up a laptop. Took me some time to get appropriate help, however they did provide an extended warranty on it, which was nice.

Great store with amazing deals and service. The staff was very knowledgeable and helpful.

Outrageous sales tactics: Not only are the sales staff not properly trained with info on products (everyone would tell you a different specs on the same product), the managers are a bunch of unprofessional liars who is all about giving people excuses to send them out the door instead of dealing with product issues. I bought an Alpine double din car stereo on boxing day. There were issues with the product itself and they gave me the run-around for 2 months without dealing directly with the issues, then try to pawn off a refurbished unit as an exchange for me which it was in worst condition than my original purchase. Overall they are very good at being rude and sarcastic.....in order to change this I believe any dissatisfaction with this locale needs to be reported to the head office so to get ride of these morons that work there.

Excellent Service, very consumer conscience and extremely helpful setting up my new phone and importing over all my information. Kudos to Joel in particular!

Thanks for the customer service. I went to buy a new stereo for my car and BK helped me to find the right one. Much appreciated you man.

Knowledgable sales person home audio to car audio many electronics home and kitchen applances

Went in to get a car stereo and dealt with Jason L on his first day. He not only was giving the help I needed he was also multitasking helping other customers. I give him 5 star for being so knowledgable and bouncing through customer back and forth for being a new guy.

Horrible service and communication between staff.

Booked me in for the wrong install, took time off to drop it off and was told by the technician the install is impossible for this vehicle as noted on there system. Wasted my time, and gas.

Just a 'sorry' from the salesman. Do not recommend for any car audio services.

I was at visions marine drive to replace my car stereo. Krupesh and Sukh help me to choose the right product with in my budget. Price is also reasonable. I am happy that I came to Visions for installing my car stereo.

This is my first review but I feel the need to identify someone who has been exceptional to a personal friend and myself, his name is George Chaplin and he is a sale representative at Visions on Marine with a specialty in televisions. Highly recommended him!
Times have changed and customer service provided by professional retail service providers is a rarity. After doing research online, I decided to continue my research at one of our local electronic stores. I went to Best Buy/Future Shop and met a very nice young man (working on his master s degree ). I was there to get more specific information about the Samsung TV. After, sorry I don t know that, no this isn t the right remote but it sort of works, I realized that the whole experience was a waste of my time. Lamenting over the whole experience at a dinner party that evening an acquaintance mention an individual that works for Visions on Marine. Loads of experience, previously a dept. head at Future Shop and knows how to totally take care of his clients. He came highly recommended and I just want to take this opportunity to endorse this recommendation. I was involved with a close friend who went to meet with George and my friend s experience was epic. He is also planning to write a review of his experiences. Without George s intervention it would have been disastrous. Thank you George for all your support and putting your clients first! He is there from the beginning and forever or until your next TV purchase.

Went in on boxing day and was not impressed with either the selection of products in the store or the helpfulness of the staff.

It's ok. One thing is don't like the pushing into buying items by staff. They seem desperate to make a sale

If you wanna buy TV or sound system, you need to deal with a perfect salesperson (and I know perfect doesn't exist): knowledgeable, committed, goes the extra mile, no pressure. I know one guy that fits the description, and his name is George Chaplin, and he works at Visions Marine way Store.
I do recommend him to anyone and everyone.
George makes sure you understand technology in very simple way, not technical boring way. He's gentle, funny, and yet very serious about his business and relationship with his clients.
I know that there is always a line up to deal with George. Yes, I said a line up. Believe me.
When you drop by Visions Marine way store, ask for George, and test him. And let me know.

Bought a subwoofer to connect to a NAD 3020D which has a very unusual method for sub out. George went above and beyond in helping me troubleshoot and even connected me with the NAD rep. I highly recommend this store and that you ask for George for anything home audio.

The customer service for the manager named Rythym was outstanding. I recommend you deal with him for any audio video needs

they have great customer service and you can tell they aren't just after commission. The guy helped me browse for 30 minutes finding the best and cheapest options for stereos that fit my needs.

Went to Vision to look for a massage chair recently. One of the sales associates, George Chaplin showed us different brands and explained to us the functions of each model in detail. We finally bought the Panasonic massage chair in a good price with the help of George.
We will give five stars to George, but one star to the manager because of his attitude.

P.S. George, hope your manager will appreciate your work, if not of your good service, we might not have bought that.

Aggressive sales tactics - employees will say anything you want to hear to close the deal. Will not return.

Recently purchased a new Sony a1e from George. He was great to deal with on all aspects. Would recommend him and Visions.

Got an otterbox for my Galaxy A8 2018...love it. Only costed around $32 with the tax.

Dont buy anything from this store they dont care about costumers service is really bad and they respect the waranty policies that they promise. Really bad expeirence there and i have seen many costumers complaining there the same day about the same issues i had with them . You can get the same products for much much cheaper on amazon.ca on 2 days deliveries with a better warranty drom the manufacture.

Thanks to Sukh saved me and my class be setting me up with a portable air conditioner. I bought it on the middle if the summer heat wave and it had to be shipped from back east. A third party shopper lost the shipment and Sukh went above and beyond to follow up on the problem and set it right. He kept me informed all the way along even on his day off. Great service. Now I'm nice and cool!

My wife and I went to the Visions on Marine Drive yesterday to look at a new television. I had done considerable research prior to coming in. We were greeted by the salesperson, Nikhil. He was very knowledgeable and friendly. I was happy to hear that his advice and findings were consistent with the research I had already done. The sales manager Rhythm later assisted us. Rhythm was very insightful and came across as quite sincere. We trusted his recommendations and were very pleased with the deal that he provided us on our new tv. Both Rhythm and Nikhil were extremely patient and continued to help us even when the store was closing for the day. Would definitely shop here again.

It's a Visions. It's good. If you want to buy reasonably priced electronics, this is a good place. If you want to buy a sandwich, keep looking!

I bought a laptop 2 days ago. The staff there were very welcoming. They greeted me as soon as I entered the store. The Asian sales person in computer section was very knowledgeable and helped me make up my decision. Very good experience overall. Will definitely come back again.

Manager for autoparts Krupesh is excellent. He helped me to look for the dash kit of my car. Such an excellent customer service helps the company to foster and make the customer stick with them.

One of the best experiences in electronics till date! Met Rhythm who is the store manager.. he was an amazing listener and gave us not only the best prices but also the most respectful treatment. He also called a couple of days later after our purchase of long list items to inform that there was a price drop on two items (soundbar and a camera) even lower than he had offered earlier and he will reprice them to new prices. If he hadnt called i would have never seen it and i really appreciated that. We keep recommending him and his store to anyone we know is looking to buy electronics. Thanks Rhythm for such a wonderful experience!

Friendly staff, willing to negotiate prices as well.

Recently purchased 2 sets of speakers for my car with installation of the Stereo. Store manager Rhythm Mahajan helped me out with the speakers and booking the installation. Great services from Rhythm and he was very helpful in exchanging the front speakers when we realized that they would not fit in my car.

Knowledgeable staff, got the TV and the price that I want. Definitely would come back again!

Recently purchased a massage chair from George who was courteous when my wife and I visited the store to try it out. After we purchased the chair, he provided timely updates on the shipment status and saw to it installed properly. Highly recommend you asking for George if you visit Visions store @ Marine drive.

Just bought an advertised sale fan hauz Living for this hot weather, got it home and took it out to find the fan housing is cracked. I was concerned when I saw the box had been opened but the guy assured me it was fine. It s going back tomorrow

Great experience, great value, and excellent service! We were looking for a projector and screen, and Rhythm helped us find exactly what we needed. We're very happy with our setup.

Just bought 2 laptops from you guys.The salesperson name Fenil explain me all about the laptops. Really great service 5 star for the staff.

We were looking for help setting up a new in-home sound system when we met George Chaplin. George had tons of sound system experience and recommended a grouping of products connected to Wi-Fi. We are now hooked up and using the sound bar regularly and are very happy with it. Even though the sound bar was back ordered and in high demand, George went out of his way to ensure that one was put aside for us when it arrived. Thank you, George, for great advice and fantastic service.
Ron and Mary, Burnaby

Poor customer service. Sales person does what he likes. Display 25%off on all accessories but memory card is not eligible because as though displayed with accessories she did not think so.return policy is worth reading for a law student.

Bought a Q70r 85 inch from Rhythm and george, knowledgable and helpful, gave a decent price too. Great place to buy tv

I only give it 5 stars as this was the 1st time in years that I was actually approached by sales agents on this store. Normally I have to wait a while or fend for myself. I actually may go back

Very helpful and knowledgeable staff. I buy all my tvs and audio gear from them.

I bought speakers for my car today from jason, he was very knowledgeable and friendly. would definitely recommend him if you are in the market for car audio.

We just brought a 60 inch t.v., and it was delivered to us a few days ago, overall we are satisfied with product and service, the staff was helpful, manager Thomas is very knowledgeable and helpful.

Would give 0 stars if it were possible.

-Ignored twice
-Slow service
-Changed policy mid sale
-Didn't have any floor models for product advertised
-Tried to sell an item that had already been sold to another customer
-Didn't know their own warranty terms
-Disorganized
-10 people standing around doing nothing
-We were buying something low priced and it seemed we got deemed not important enough for senior employees and passed to others three times

Just... Wow

Gong show.

I recently engaged Visions to install two ceiling mounted projectors, sound bars as well as wall mounted screens and a TV after an office relocation for one of my clients. George was quick to respond and stayed involved from the initial contact through the appointment setup and followed up afterwards to ensure we were pleased with the job that Ken (the installer) had done. And we were pleased with the end result. -- Ken worked hard to make sure the job was done well, strung cables above drop ceiling and fished them through wall channels so that the finished product was clean and tidy. I would recommend Visions for future work.

Krupesh is awesome guy . He gave me really good deal on my i phone purchese. He go back and forth to check best deal for me . If you want a phone that just talk to Krupesh .
I was impressed by the customer service given by him.He tried to negotiate with mobile carrier company to give me some good deal because i was switching carrier company so. Overall i am highly satisfied with vision and their associates customer care.

My Girlfriend and I were visiting from Penticton when we came to this Visions Location for their Cyber Monday sale. We had been eyeing up a Samsung Frame for the longest time and finally saw a friendlier price with some extras that we couldn t resist.

They unfortunately did not have the TV in stock and we were leaving the next day. George Chaplin went above and beyond what we expected. It did take a few weeks for the TV to come in but George had everything organized for pick up at their Kelowna store. He stayed in communication with us the whole time ensuring the process was as smooth as possible. Thanks again George.

Bought & paid for an item. Walked over to their warehouse next door to pick up the item. Waited 15 minutes for the guy to look for the item and then tell me he can't find it and it should be with the car audio department. Walked back to the store and they said they cannot find it. Took another 25 minutes for them to find it in their small audio department, worker tried to sneak it out to the warehouse and then bring it back to blame it on the warehouse worker...

Went here on saturday to buy TV and they told me to come back on monday because they are out of stock.. went home and bought it online and surprise!! the TV is ready to pick up in store!! WTF?? really messed up customer service right there..

i downgraded my 5 star review to 3 stars after my recent experience. I bought lots of stuff from this place over the years but they d customer service is not what it used to be, the first sales person who spoke to me yesterday had zero know ledge on electronics. But thankfully George stepped in and the matter w a sorted out.

I will update the reviews after my next visit.

George is a great salesperson and his after sales service is very prompt. He repaired my Theater system for no charge. I would recommend anybody to go to this Visions electronics branch simply because of how great the level of customer service you will be receiving by George.

Just got a bill for device from fairstone, which Visions didn't even install yet. Supposedly Visions was due to give me a call on the arrival of back up camera. 3 weeks passed I have no clue but I need to pay the installment bills. Wonder how some organization function.... not recommended.