**This is not a negative review of Visions. This ...

**This is not a negative review of Visions. This is a negative review of this Visions branch (SE Marine Drive) specifically**

IF you decide to come here, stay away from Francis. I went in on Saturday morning (Feb 16th) just after they opened to get help on an extended warranty transfer. Both Francis and the manager, Thomas were completely uninterested in helping. This was bright and early in the morning and there were no other customers in the store. They both made all sorts of excuses claiming that I had to email head office to do the transfer. So Francis, takes photocopies my info and the receipt and emails it to the WRONG email address (thankfully I got CC'd a copy and found the mistake).

Francis and Thomas only care about THEMSELVES. They DO NOT care about you.

If you feel like buying something from Visions, buy from another location. STAY AWAY from this one.

***ANYONE LOOKING TO TRANSFER EXTENDED WARRANTY: YOU NEED TO HAVE PROPER PAPER WORK FILLED OUT AT THE STORE. I GOT THIS INFO FROM CALLING THEIR HEAD OFFICE A FEW MINUTES AGO. DO NOT LET ANY SELFISH SALESMAN/MANAGER TELL YOU DIFFERENTLY***