We had the pleasure of having Rusty as our service advisor. He was very knowledgeable, understanding, and very good at his job! My husband and I have never encountered such a high standard of customer service. He really helped us with our service plan, and we left with our car feeling better. Thank you Rusty!!!!!
Village had the Jeep I wanted. Other nearby dealerships told me the one I wanted was not available. Everyone was friendly and seemed genuine. Very happy with my new Jeep
It was very nice experience everyone there knows what they doing smily face helping caring i bought my new Van today and so happy crysler pacifica hybrid platinum love it :)
Everyone there is so cool specially manager younge lady is so kind and caring and she gave me weathertec matts free and one sale guy wyan is amazing he helped me a lot great guy !!! M ammar cheema
I had an exceptionally great experience purchasing my 2018 Jeep Wrangler Rubicon from Village jeep.
My salesman, Sam Abboud, Was extremely knowledgeable and friendly. I would not hesitate to recommend him to friends and family.
Also, Kerri the business manager was extremely helpful and personable.
I would definitely consider this dealership for any future vehicle purchases.
Very efficient service and absolutely exceeded our expectations at Village Chrysler! Qasem Afzali walked through all of the possible options for us and the best ones that worked with our budget. Very attentive and very flexible when arranging appointments to make everything work perfectly!
Shamus was amazing. My dad traded in his land rover, shamus along with the other staff are super friendly and extremely helpful. You don't feel the pressure to buy anything, you feel like a friend of the family. Highly recommended.
This is my 3rd Dodge caravan I have bought from this dealership and have been treated well. My 2nd vehicle was a total loss in an accident after 2 1/2 years and just recently bought a new 2020 Demo.
The staff have been great looking after all my needs in this stressful time.
Many thanks to Harry Kim the financial guy and Dave Chan Sales for all their help in making this transaction as easy as possible.
I had a concern with my Dodge Journey. Initially I was working with Humza. Barb stepped in and got me booked in for repairs and arranged a shuttle for me. She was great. Thanks Barbara!
I brought my car in a month back to get the brake pads replaced. I found the staff was incredibly helpful. It was completed in a timely manner and once it was done the mechanic came in to see me and explain the state of the brake pads and a few extra things to keep an eye on and what to do to help maintain my car.
Very satisfied and I intend to return with any further car troubles.
I bought my 2016 RAM at a different dealer but chose to service it at Village Chrysler and I'm so glad I did.
Going above and beyond to keep the customers happy is the how this dealership operates.
Amazing Service
Knowledgeable staff
Direct honest approach
I recently had a complex issue with my vehicle that could not be resolved right away . The service department kept me informed and up to date of all the steps they were taking to resolve my issue. The service manager (Josh Poori) went above and beyond and gave me his direct cell number so he could be in the loop as to the progress of my diagnosis and repair.
I don't know of any other dealerships that would go that far to ensure I was taken care of .
The problem was fixed methodically and efficiently with virtually zero down time.
GEAT JOB!!!!!!!
I will always deal with this awesome group of people and buy my next vehicle there.
Thanks for Tony. Tony is very nice guy Give me professional services I like new Ram 1500 It's very powerful. And very comfortable.
I recommend Village Chrysler, located in Ajax. Amazing service, friendly atmosphere and knowledgeable staff.
Drove off the lot with a brand new 2019 Jeep Grand Cherokee Limited!
Thank you Ajax Village Chrysler!
I had a OEM trailer brake installed. Everyone was helpful and knowledgeable, from my first phone call to them handing me my keys. They got me in quickly and were finished before I could get back ... so My truck stayed over night. I was recognized the next day, small thing but it makes you feel special. The tech took time to explain how to use it and how it is integrated into the on-board computers and displays. I will be back for sure.
All areas were clean and staff were wearing all PPE.
Very pleasant and positive experience with my direct salesman (Jeff Crouse) and entire team at Village Chrysler Dodge. Jeff worked with me throughout the entire buying process. Highly recommended!
Service department was friendly effective and delivered quick solution. The weather was terrible and they took me on last minute plus they were short staffed.
Highly recommend Roy Bateni he sold me a 2019 Dodge Ram, treated me like family . Was very knowledgable and helpful. Thank you Roy
I recently purchased a 2019 Dodge Ram Classic from Village Chrysler. I was looking for the past 2 years on new vehicles and worked with Bill Tzagadouris for that time. Bill is a great man and takes the time to build rapport with his customers. This made the car buying experience less stressful and there was no pressure to buy. Bill was patient and took time to go out of his way to ensure I was taken care of. Gillian and Wayne were also there to assist me and both of them were professional and knowledgeable. Overall, I am completely happy with my decision and purchase and the overall experience Village Chrysler provided. I strongly recommend this great team if your looking for a new vehicle.
Thank you Village Chrysler !!!!
Justin N.
My father was changing my winter tires when he noticed a leak on my jeeps axle seal on the back right side. I made an appointment with pickering Chrysler. When my Jeep was brought in, they wanted me to pay for a diagnostic test, I declined, only wanting the leak repaired. I was then called later in the day to pick up my Jeep and that they didn t see any leak or issue.
When my dad looked at it when I got home, they didn t clean or wipe the very obvious leak. My dad then phoned village Chrysler, hoping for better luck here. We brought it in, Raj came out and looked at my Jeep, confirming there was indeed a leak. He knew how frustrated we were with the pickering location and we made an appointment for Friday at 9am. I brought the car in, and got a call around 3. They hadn t even started on my Jeep and the guy that was supposed to be working on it was leaving at 4.
I brought it back Sunday night so that way they could start on it Monday first thing. I had a bad experience from the pickering location, I made an appointment only to be left with frustration.
They get one star because my Jeep is now fixed. Wouldn t recommend and I won t be back.
Nice staff.
Good selection.
Amazing customer service and Great Sales Reps. If your looking for your next vehicle, I highly recommend checking them out! Couldn't be happier with my experience.
I recently bought a new Jeep Compass 4x4 from Bill Cole at Village Chrysler.
I am very, very pleased to say that Bill went above and beyond to help answer all questions and explain all features the Jeep had.
I was so HAPPY with all the service I received and hope to do future business with Bill.
Did not enjoy my last experience. Commented in the notes that I had a free seasonal tire change with a peace of mind service, had a mopar oil change (provided code) which was confirmed in person. At the end of the day I was charged for the seasonal tire change, there was no discount for the oil change (may be embedded in the price?) and coolant was not topped up (below min) which comes with peace of mind service. The alternative billing person who was swamped took care of the over-charges and coolant top up fortunately. It was definately not their best day and unfortunately im left with a distrust where I bought my vehicle from. I dont even know if the rest of my bill is as it should be still... one of the worst feelings a person can feel regarding a $400+ bill.
The customer service that I received from the moment I walked in to the moment I left was excellent. I was greeted by Alexis Blake, Service Advisor with a smile. She was very friendly, patient, understanding and explained things to me in a calm and informative manner. She even went out of her way to personally assist me in syncing my new phone to bluetooth in the vehicle, which actually helped diagnose another problem I was experiencing with my stereo. I was then introduced to the Service Manager, Rob, who was extremely kind and caring towards me and made sure that my needs were met, even beyond my expectations. My vehicle had two issues and was also getting serviced with the maintenance package, but all of that was done quickly and efficiently all within two hours. I also approached another service employee while I was waiting outside who thoroughly explained potential causes for my battery to malfunction.
All in all, I was pleasantly pleased with the service done on my vehicle as well as the customer service I received. I highly recommend this dealership for anyone looking to have their vehicle serviced :)
I just purchased a 2018 Ram 1500 form Qasem Afzali on June 15 2018, Qasem made the whole purchasing process effortless on my end and he did not make me any promises that he could not keep which was very refreshing compared to to other vehicle purchases in the past. He gave a very fair trade in value for my 2014 Grand Caravan making me feel confident in my purchase. Over all I would recommend this dealership and Qasem to friends and family.
Just bought a Wrangler from them and Wayne was a great help to us. He was well informed about the vehicle and if itwasn't for him, the process was easy to go with the Jeep. Wayne would even go an extra mile to help us out when I had my wisdom teeth surgery. He offered to deliver the car to us. Even the owner or manager, Roy I believe was his name was very friendly and had assisted us when Wayne was busy with another customer.
It would've been a 5 star if it wasn't for the finance manager. We had denied the warranty and rust proof protection but yet he still insisted to add it on our contract agreement and had told us we can always remove it once we come to pick up the car. I even made a phone call before hand to make sure if anything was needed on our behalf and he clearly said no. Make the long story short, it cause a confusion on the day of the pickup and we were charged for more. It was handled and fixed by Wayne.
After it was edited, the finance manager, Shawn, had a rude tone towards me and made it seem like it was my fault. This felt like a sneaky attempt and I suggest everyone to make sure you don't let them or any dealerships to add this on the contract. Read through the agreement for any added fees.
I enjoyed working with Blake and Derek on my car purchase and appreciate their candid no-pressure style. Easy and Fast services!
Amazing customer service, specifically from Alexis at reception and the mechanic with the longer beard. Both helped resolve an issue with my truck much faster than expected and offered solutions to all my questions, been going here for years and won't be stopping anytime soon
Okay dealership but like any one of them they are out to make money. Ask questions and know your stuff. Their service department is very busy, so beware. If you tell them that you need your car within 3 hours, count on the fact that they will not have it ready. They will give you the standard excuses about being busy, but you will still be frustrated. When you make an appointment, it doesn't mean that your car is being serviced at that time because as I've been told many times, that is just the appointment to drop your vehicle off. Can be quite frustrating so bring your patience when dealing with them.
Purchased a vehicle about a week ago. Our salesman Bill was absolutely AMAZING! He was Patient, knowledgeable, Professional and more important- stays that way even after the sale was completed! I had something else I wanted to add after I fought my vehicle- he promised he will follow up and he delivered just as promised.
A few more people that need to be recognized are: Don, Sean and their wonderful receptionist who is super professional and friendly!
I would recommend this place to all of my friends and relatives as this has been the best experience I've ever had in a car dealership!
Hi Roy I appreciate that you took time to respond and clarify the situation like you would expect from reputable place. For that reason I changed the rating to five stars and removed previous message. I am simply concerned to have digital copies of my driving license around since you are paid for the car, there is no legitimate reason for this and it poses serious privacy and security risk.
I will be glad to pay you visit next time I am around to see if we can do business since I know who to talk to now.
These folks at Village Chrysler Dodge were fantastic. Excellent customer service. I went in with a ignition problem and they had it resolved in no time at all. They even arranged a ride back to my home while the work was being done. Thanks team you did good.
Great place to buy a car. Really appreciate #Sam did a great job there and did everything in a perfect way.
Very impressed with the service here. Rusty was extremely helpful. they got me back on the road in no time.
Took my vehicle to have the radio checked out told me it was fixed but no one was willing to come out and talk me what they did to fix it. The tech hid in the back he didn t want to come out and talk to me
We decided to look for a truck and went to Village Chrysler. Roy was great, he listened to what we were looking for and found us a great Dodge RAM REBEL with all the features we wanted and more. Between Roy and Seamus, we couldnt have asked for a better experience. We didnt leave feeling like we have been scammed, we left feeling like we made a great decision by visiting Village Chrysler. I would recommend Village Chrysler especially Seamus and Roy to anyone in the market for a new vehicle. They were wonderful and easy to deal with. Upon picking up the vehicle, Seamus made sure to go through all of the features before we pulled off the lot. Thank you Roy and Seamus for making this an easy process.
Fast, friendly and an amazing job!! Would go back again for service!
Mike Buckberrough is the GM, and he helped get the deal done with as little complication as possible. I'm happy with the experience (for the most part), Happy with the people and will be back to pick up the 2014 Town and Country if its AWD.
I got a great deal in record time yesterday. The staff also were great with my kids. I highly recommend them and especially Anson for excellent service.
I love the service department. My cars have been going here since 1994.
I recently bought my Jeep Compass from this location. Ask for Bill when you go in. He was extremely helpful from the start. We gave him our budget and he was able to get us a great deal! Very friendly and a pleasure to work with!
I call to see a car, i book an appointment, I drive an hour and a half from mississauga and 10 minutes before my apportionment they tell me the car is sold. I had to take a day off at work to go there and that's what I get. I expected them to be more professional and less greedy.
Horrible careless new manager "Roy".. went there to buy my son a new car, even though I've been going to this dealership for the over 12 years to service my cars and bought my last 2 cars from there and I was getting VIP treatment by previous managers.. this new manager "Roy" didn't even bother to negotiate the unfair price tag.. he was like " take it or leave it".. their customer service has gone down the drain.. they just lost my business and they will lose many others
Great service. Personable staff. Special thanks to Dave Chan for his thoroughness, patience and straight from the hip feedback. Many thanks! Love our Jeep Cherokee limited!
I have never bought a car at this dealership but needed a part that I couldn't get at another Fiat dealer and found that Laura and John in the parts department were very helpful getting it for me. I was very impressed with the speed and the service I received from them. I will definitely consider getting my next vehicle at Village Chrysler Dodge Jeep and Fiat. If the amazing service of Laura and John is any indication of the the way they treat their customers than I will be happy to shop here.
I recently purchased a new 2019 Ram sport and the service I received from my salesman Bill Cole was exceptional, zero pressure, honest and walked me through all my options. If you're looking for a new or used vehicle talk to Bill, I guarantee he will make car buying fun again.
I recently bought a Grand Cherokee in this dealership. The salesman named Anson has really helped me out. He explained every detail about this vehicle during the test drive, he also help me to choose the right model to meet my requirements. The sales manager Wei gave me a very good price and got me approved by the bank for financing. They certainly deserve this 5-star review
They answered my call on the 2nd ring, they had the part I needed in stock, they had it waiting for me on the counter when I arrived, and they gave me a small break on the price. Doesn't get much better than that :)
The staff are very friendly and efficient. My vehicle was ready when promised. A very pleasant experience.
I was served by Rusty, who provided excellent service. He greats you with a smile and makes you feel very appreciated. All of the staff is very kind and I highly recommend this dealership.
Bought a car there in '98. I know it was a long time ago but after reading these reviews it sounds like nothing has changed. Customer service was terrible.
Had a problem with the AC on my van. Received very good service, they were professional, courteous and honest.
Some of the best people I do business with in the GTA. Sales and Service staff are friendly and happy to help every time I walk through the door.
Very good service. Everyone was very kind and quick. Highly recommend this dealership. Great bunch of mechanics.
Thanks to Village Chrysler for helping us get our new Jeep. Loving our car. They made it easy to come and check it out. Negotiations were smooth and a big shout out to Jeff Crouse for making the process painless.
Highly recommend Village if your in thr need for a new vehicle.
The staff in the service department are always extremely helpful, friendly and accommodating even when I show up without an appointment. Given my work schedule I find it difficult to schedule oil changes, tire rotations or summer tires to winter ones, (usually at the last minute). So I really appreciate it when staff at the service desk try to fit me in whenever possible. Kudos to your staff!
Get more staff!
12 pm on a Saturday afternoon and no one is there to answer any questions about a $70,000 vehicle...
so sad!
Horrible place, I'm very surprised that people have good things to say about this dealership, they all must be employees or friends of employees, not everyone in this place is horrible(Hence the reason for one star)However the Used car sales manager needs to take a course on customer service training, he lacks everything in customer service, and negotiating deals to pull in sales for Chrysler and he is also an arrogant fellow and because of this I will never step foot into that dealership ever again, oh and by the way I had great interest in one of their vehicle but didn't end up purchasing it because of their lack of negotiation/customer service skills
Sales manager Kim agreed to a price on the phone drove one hour away and the first thing he says the price is firm at full asking he is a manager he knows better we will need go back here again
Great sales service from Taz. Treated me with respect and we worked out a mutually good deal. Definitely reccomend for your vehicle purchase
I recently purchased a Dodge Durango and found the overall customer experience to be exceptional. Jeff Crouse (sales) listened to my specific needs and worked on my behalf to help me secure a vehicle and deal I was pleased with . Wei ( sales manager) was respectful and responsive and worked to earn my business. Kerri helped me make an informed decision regarding the extended warranty. All in all, a great place to deal in a relaxed environment with folks who care and want to earn your trust and business!
We purchased a 2018 Dodge Ram Black Series last month, Timo was the sales rep looking after us. Our experience was one of ease, relaxation and not once , ever feeling we were being pushed around or pushed upon. Timo, listened to us, provided some helpful suggestions and offered us a few different vehicles, vans, SUV's and trucks to think over.
It sounds cliche, but talking to Timo was kind of like talking to a buddy, I had Toronto Maple Leafs cap on, so naturally talk on the upcoming hockey season came up. :)
Anyway, when the final call came down to which vehicle to go with, Timo and the team at Village did their best to give us a great deal, one where we feel we can live and be happy with. We had some extras put on our truck and Timo and Kerri provides us with those possibilities.
Overall, we would go back to Village without any hesitation. We would also recommend Village to anyone looking to purchase their next vehicle. As I said above, ease, relaxation are apparent and of course great vehicles.
They kept my vehicle overnight on a Friday without telling me. Completely messed my weekend plans.
Mr. Paul and Mr. Josh are my go to Service advisors. They are so friendly and informative. Always kept me updated on the repairs and services.
Took our Jeep in for much needed brake service. The service rep, Paul, was super nice and helpful. He ensured all the parts were in on time to get a huge job done in time for our vacation drive. I was really impressed by their professionalism and friendly service. I ll be back for service on my other Chrysler car too.!
Jeff Crouse was a huge help during my car buying experience at Village Chrysler.. if anyone ever is in the market for a new car please go see Jeff you won't be disappointed
Not recommended. Brought vehicle in there and reset the 0-60 timer and some other parameters. After I paid the bill, I went out and checked it. Stunt driving with my vehicle. No amount of insurance covers that.
Very overpriced. Went there to have a battery and drivers side wiper replaced charged $470.
Where to begin
I was interested in a new vehicle and trading in my old, which was JUST about to have its warranty expire.
Never in my life have I felt more pressued in to making a choice on the spot. Told in order to even get an idea on the trade in value of my car I needed to sign something saying Id make a deposit by the end of the day.
I did not feel welcomed upon entering. It was as if they say only $ signs
I did not personally visit the store, but spoke with the service department about an oil selection. After calling three other dodge dealerships this was the only dealership that answered my questions thoroughly and properly. They service tech I spoke to I wish I got his name, but he spoke to me with respect and his knowledge was spot on. I would highly recommend this dealership if they will speak to a competitor like myself with such respect I can only imagine the level of respect the will show the average customer. This dealership will be the one I will deal with in the future for any of my needs, as someone with 8 plus years in the automotive field I was impressed at their level of professionalism and courtesy
Had a great experience when getting my car from Jeff Crouse. Very professional and energetic! Thanks again Jeff!
I bought a truck off of taz and he was great!,he catered to what I wanted and wasn't pushy or anything(which I hate!). Overall the service was great
We ve been shopping around for a van, this dealership has given us great customer service front the time we entered the store up to the time we left. Cyrus is an excellent salesman very professional and caring. We experienced a personalized service, he made us feel comfortable with our purchase and helped us with some extra requests we needed. Their business manager Kerry-Anne was very accommodating and helpful. I would highly recommend this place and their amazing staff. You never felt pressured to buy. Thanks guys.
Our family's experience purchasing a vehicle at this location was horrible. The sales agent did not know enough about the vehicle..the finance manager did not provide us information about any add ons or warranties. Before picking up the vehicle we called back to request more details and the manager told us he will cancel the deal and we can buy a vehicle somewhere else. Rather than trying to resolve our issue...which was just to have the sales agent provide as more information about the vehicle and any add ons and warranties they manager told us to we could walk away from the deal.
When we went back to get this information and pick up the vehicle, we were handed the keys and sent on our way. They have been ignoring our calls and we have tried contacting the head office as well. Along with the key the sales agent said if u want to cancel the deal we can still do it. Regardless of the amount of explaining we did...they assumed we were trying to get a cheaper deal or get something free. My husband and I have purchased 3 vehicles over the course of 10 years...and the treatment we received at village Chrysler was just horrible.
I recently purchased a new Jeep Wrangler at this dealership, and had an amazing experience. The entire staff, from the sales people, manager, right down to the shuttle service driver, were all amazing to work with. I was given honest and knowledgeable advise on my purchase, and they made it a point to go above and beyond any car purchase experience I ve ever had. I will definitely be back, and will refer my family and friends!
Amazing team and fantastic customer service experience I have ever had .
Roy,Wayne and Gillian were awesome and made it such a great experience!
Went to multiple dealers looking to purchase a new truck, I ended up purchasing my ram 1500 at Village Chrysler they have customer service unlike any other. Want to give a shout out to Timo who is one of their sales consultants for his superb professionalism. He was able to answer all my questions without hesitation in a timely matter. Would recommend this dealer to anyone looking to purchase a new vehicle.
Made me drive an hour and a half to test drive a car they had already sold! Complete waste of time. Anson was the name and clearly has no clue about customer service. I wouldnt recommend this waste of space to anyone. Go to a different Jeep dealership. I d rate them a zero if I could.
They still have the vehicle up for sale because they just want to try and sell you what they have not what you actually want
Worked with Timo obtaining my Jeep and had the best experience. Shout out to Harry also for great service.
I do appreciate the great support that has been provided by Mohammed Khalil.
I went from Mississauga to Ajax only because of Mohammed and the great feedback that has been received from my friends and relatives about him.
Not only this he was taking care to provide the support even after completing the deal with his company and he was explaining every single thing about the car service and the other related things.
Mohammad .. I can say that my next car will be for sure from anywhere that you will be in even if it s further far from Ajax since I do believe Mohammad s unique behavior will be difficult to find it anywhere.
I m so happy . 1st because I found a real brother & friend like Mohammad and the 2nd thing because of my new car which is NOT important more than the 1st one.
Village Chrysler is so lucky to have a great and commitment staff like you Mohammad.
Mohammad .. Keep it up dear
Best regards,
Ahmad Haj Salem
villagechryslerdodgejeepram.ca