I initially gave a five star review because of how...

I initially gave a five star review because of how accommodating and helpful the sales team were in helping us close the deal. However, when we picked up the car, it was not detailed, still had garbage from the previous owner. We took it back for a service a couple of days later and was promised that it will be given back cleaned and detailed. When we got it back, not only was the interior not detailed, it looked like it was driven out of the city with dirt and water splashes on the exterior. They could at least have given it a car wash before pick up, but they didn't and they asked us to come back (again) for a full detail. Who would want to come back a third time when the first two times were disappointing experiences? They could have chosen to make things right but they chose not to. Speaking from having family work in car sales and service, I don't think it's unreasonable to ask to have the car at least presentable upon delivery.

Overall, first impression was great but it definitely did not last. It felt like they were nice until you give them your money then they stop caring.