Japheth Regalado Review of Vickar Mitsubishi
Bought my vehicle here. Only good part was the sal...
Bought my vehicle here. Only good part was the sales staff.
Service
Through all my years of experience of owning a vehicle. I was and still am throughly disappointed with their service department. I have not been there in more than 6 months and am still feeling and dealing with past issues.
Every visit for service of either warranty and/or maintenance has lead to 2-3 return appointments just to correct the same issue which was either done sub par or created more problems.
Service advisors were not friendly just stern.
Service manager was nice and tried to correct issues but was never successful or fully listened to my complaints.
I asked to not have the same mechanic work on my car ever again in which she agreed, only to find that same mechanic working on my vehicle which led to another return visit.
I spent the same amount of time in service as I did driving the vehicle for the first few months of ownership.
Upon dealing with the VP of Vickar Mitsubishi and saying that I may not return unless they can seriously gain my trust back (Daniel McFlicker) I was told "you gotta do what you gotta do"
No way shape or form tried to retain me as a customer.
I am concerned if I ever have to return there.
For many all I have to say is book some vacation time from work or at least have one day a week scheduled for your vehicle to be maintained here. You will return time and time again.
In the automotive sales business they say 1 Satisfied customer = 2-3 New customers but 1 dissatisfied customer = 10 potential customers they will never see.
If I can have that effect with this review I believe I have saved the sanity, vacation time, gas and mileage as well as trust from the worst vehicle service department I have ever experienced.
Every visit to waverley Mitsubishi, I was greeted with a happy service advisor, no return visits and the utmost professionalism to a high standard.
Vickar Mitsubishi, I only have one word of advice to tell you:
Work harder to actually provide good customer service and proper mechanics or you will continuously lose more and more.
This includes sales as I send all the potentials to waverley now for A new or used vehicle.
Go ask for Rome Fajardo or Nelson and they will definitely treat you like family.
Update
Changed to one star, cause the two I initially gave was me being too nice About this nightmare and utmost disrespect towards me.
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