VHL Heating Ltd Reviews

I highly recommend this company! I'm quite impressed with the quality of their service, they are very efficient, with friendly engineers, very professional and prompt, the engineers always turn up on time and they only left when the job was done, no messing about like the other insurance companies.
The customer service was brilliant; very helpful, clear, professional, polite and friendly!

Thank you all, I'm a very happy customer, I'd give you 10/10 if I could!

I booked a replacement for my combi boiler chamber gasket. The plumbers unfortunately arrived a bit late, but they contacted me and kept me informed. The service was good and the price I feel was fair. I would recommend them.

We had to call an emergency plumber because of the pipes broke down in our kitchen. He arrived earlier and explained to us all the procedures he was going to take. Unfortunately he couldn't buy the part to permanently fix it, but he managed to fix the pipes with his materials leaving us with the possibility to use the sink/washing machine in a couple of hours. Really professional and polite, super recommended!

Booked an apt, confirmed day before and took morning off to wait for them, but they never showed or even had the courtesy to let me know they werent coming. Had to chase them to find out what happened and they simply said sorry they were unable to make it. Who the hell does that? I hope theyve got plenty of work to keep them busy because they wont be getting mine!

VERY reliable company wouldn t go anywhere else! Very punctual friendly polite staff. A engineer Daniel coventry come to fix my boiler when no other company could help rapidly as needed. really happy with the outcome and service , great deals fantastic service! Definitely recommend! Thanks village heating and the team for helping me promptly!

Do not use this company. I used them for an Electrical Safety Certificate and they tried to charge mefor things thatdidn't need doing (over 1000pounds extra) .I got an honest company to do the job and paid one third of the charges. When Iquestioned why theywere asking me to dothings that werenot within myflat (their engineer went into the Freeholders cupboard whichis outside my flat and said would not giveme a certificate unless the Freeholder did workswith him, luckily the Freeholder had a valid NICEIC ). When I confronted them they were rude and unhelpful. They wasted so much of my time just to try and overcharge me. Worst company EVER!!!! The engineers cancelled last munute the first tim and then was late fr the second scheduled appointment. In addition the engineer they sent round was rude to my tenants and told them the flat was dangerous when all that was required forthe NICEIC was an up to dat consumer unit which someone did and past the certificate for 500 pounds when VHL where asking for 1600 pounds. Complete rip off.

Great service - engineer was on time, connected with me beforehand so I knew he was coming and they were responsive at HQ when timing was an issue. Service was careful but didn't take too long and engineer was knowledgeable

Booked someone for clearly a very urgent job and person apparently called in sick, no means of replacing despite the fact it then put our move of office a good few days back as we could not continue with the sequence of jobs to follow. Next day no one turned up at all despite traveling especially to the space to meet them, it was only on me calling them an hour later that I found out no one was coming to the job! Also promised a refund on the upfront payment I had to make and still not received this. I would give this service zero stars

I've used other plumbers, self-employed and companies and have never had a consistent level of service. thankfully I've found village Heating now and have discovered a very professional company. The boiler service I've had has been undertaken professionally, at a good value with a knowledgeable and polite technician. I would definitely recommend them.

The VHL team took good care of my boiler and did a very thorough job. They also kept me informed and were very responsive throughout. Thank you!

VHL heating were able to provide radiator services in a professional and quick way. I was really impressed with design ideas recommended.

Plumber came on time.
Very professional and impressive work.

I've used village heating to service my boiler for many years. The engineers are always courteous and do their job well. Very happy to recommend for boiler service.

Had an engineer come out to me yesterday to look at a leak in my kitchen, they found it quickly and were able to fix it within the hour. I have passed on their details to my friends and will be definitely recommending them. Thank Georgia for booking this is and kye for helping with the leak.

The contractor was competent and personable and was able to analyse the problem and arrange for repair under warranty by the manufacturer. It was unfortunate that he arrived expecting a gas boiler when we had in fact given details and provided photos of the electrical system which he had not had the benefit of seeing. Better communication between the organisers and those doing the job is warranted.

Plumber came to fix leaking tap. He couldn't do it in the time allotted as he couldn't get easy access behind the sink, but kindly got a quote together to fix at another time.
Very professional and extremely polite.
Would definitely use again.

The people are good. The job is more complicated than predicted.
They damaged our home and it has taken a long time to get it fixed.
Also charged extra so that we could have hot water during the installation.
Argued about fixing a Nest thermostat even though we had paid for it.
Insisted we paid before engineer left. We were promised compensation for damage and inconvenience and are still waiting. We are OAPs in lockdown .
Would not recommend this company.

Excellent company speedy response to my query and had a excellent service team as well

Had a problem with my boiler that was not working ,and the young engineer ,James ,worked above and beyond to get it working again ,am well satisfied with vhl service ,and would definatly recommend them .a big thank you to James

Was originally scheduled to be seen mid afternoon but wasn t attended to till late evening, however, they were very eager to make sure the issues I brought up was resolved which was great, and when the engineer that came around was very professional, explained things thoroughly to me and resolved the issue that I had. Overall satisfied

Worst company do not get any work done by these people.



I told them I want an immediate refund their response it will take up to 3-5 working days. I said this was unacceptable as I ve paid for work that hasn t been carried out as yet and your company is not able to do the work. They refused to give me my money straight away and said I will get it 3-5 working days.

It has now been 6 working days and I still have not received my money from them. This company is now saying I willl have to wait another 3-5 working days which it s terrible and not fair.
They are a scam do not trust them. Everyday I have been calling to speak to the manager and all I get is from the receptionist is that he is in a meeting or on the phone.
Whilst writing this review I have been on hold for 30mins to speak to the manager I am horrified at that no one is allowing me to speak to him.

If I don t get my money today I will be reporting this matter and taking it further as it s past required dates of my refund.

I was very happy with the restoration of lighting for my kitchen and bathroom following a leak from an upstairs flat. Darren was efficient and knowledgeable.

We were very happy with the engineer Stiliyan who did the repair service.

Mrs Malde

I wish I had known about VHL before very satisfied with the service, the engineer knew exactly what to do from start to the end explaing what he was doing and why, I raccommend VHL 100%

Stay away from this company.
Plumber been 6 hours late. No phone call and when tried to contact them getting cut off. Charged double as they out of hours charge applies.

AVOID THIS COMPANY !!!!

While I'd like to provide a higher rating, I am unable to do so due to the pressurization unit being installed insufficiently at our office. That and the subpar customer service. When we reached out to have the issue addressed, a tech was sent in which we were then given the runaround with VHL routing our issue to the manufacturer causing further delays. Once the manufacturer arrived on site, it was clear that VHL had done a faulty job in initially installing the equipment, which of course led to more time getting the until fixed properly. We also had issues with getting someone to speak to on the phone. The majority of the calls made we were told no one was available. Phone calls and emails were not followed up with having us spend time tracking someone down. It's unfortunate, as I would have hoped for a better experience with this company. Instead, it was quite time consuming when the process could have been much more streamlined.

I am a landlord who uses VHL on a regular basis. The service provided is fast, simple and hassle free. Once you pay for gas certificate etc VHL contacts your tenants and organises a convenient time to visit the property with the tenant, taking away the hassle from being the middleman

Our boiler packed up over the BH weekend and I called around to find a gas engineer who could come out and fix the problem on the day. Of all the service providers I had contact VHL were able to offer me an on the day inspection and fix without over charging me for the service. They kept me informed throughout the process, clarified all my questions and helped get my boiler working again on the day. I was impressed with their service so much that we also got them to do the boiler service the following day. Thank you Tej and Jabier. Highly recommended.

I've been using them for years, normally once a year to prep the boiler, and they have been great. Very prompt, efficient, and their service cost is reasonable, too. I recommend them.

Had Luca come fix a faulty boiler; quick and knowledgeable service! He took the time to explain what exactly needed fixing and why.

Engineer arrived on time after only 2 hours of reporting problem
Engineer courteous and seems to know his trade. Problem confirmed as blockages in central heating pipes / radiators in 18 year old system
Booked power flush for 4 days time. Quite expensive but needs to be done to get all radiators heating again

Will write another report after this work is completed

one of the worst experiences of my life. Still waiting over a month later for them to finish fixing the problem, in the dead of the winter and freezing conditions. Engineers sent out sporadically and not conveying any little information of what is going on/ how to turn on the few working radiators. The experience has been so awful one of the tenants in this house had to be medicated due to the intense anxiety the company cause in their poor handling of a basic issue

The engineer arrived in the time slot booked and make the boiler work again very quickly by resetting and testing its functions. He was very polite and give a lot of information and advice about the boiler and the CO2 sensor. It was a good quality service with a good money value for it.

The engineer came to repair a loose and unstable tap over my kitchen sink.
He was very good and managed to screw all the parts back together and establish that there was no leak.
This could only be a temporary repair as a screw was jammed, so they included a quote for replacing the whole unit. But I can wait to see how effective this repair has been. That seems fine for now.

Used VHL to install a BWT water softener. The service was professional, they did a good job, the communication was also timely and there are processes in place to ensure that customers are satisfied.

The only recommendation is for jobs like installing a water softener they can communicate / prepare all required parts and fittings to speed up the process (the plumber had to go to a hardware store for certain things which weren't available in the installation kit).

The issue was very bizarre and i can't blame the engineer from not being able to spot the issue straight away. The job wasn't very long to be able to judge.

Woke to find a blocked toilet this morning. Rang and within an hour engineer came and unblocked toilet Very efficient and very helpful.

I've had a new boiler fitted and now serviced by VHL. Always found them friendly and never had any issues. The boiler replacement was also significantly more reasonable than other quotes I received. Happy to recommend them to others.

The engineers, carperteners, etc. were brilliant. Knew their stuff and made you confident in trusting them. The office admin need to be more organised. I rarely reply for requests for quotes and they emailed me to complete payment, thinking they completed the job when they hadn't. I would use them again, but only because of their engineers.

Came in to change the extractor fan and fix plumbing on my sink... lots of notice in advance, updates on the day, and lovely team... great service!

Great experience with village heating when my heating unexpectedly shut off, having young children I desperately needed an engineer. Bianca helpfully made me an appointment with one of there senior engineer and were out in no time at all. Thankfully they were able to get everything fixed and now we are hoping to join their homecare plan. Would definitely recommend!

Very efficient service. Helpful plumber came out within two hours and identified the problem.

This is one of the best heating contractors I have ever dealt with. Responsive, quick and highly professional. Many thanks for your help!

Engineer was able to come out promptly and I was able to track their location. No specific fault was found but the engineer was able to recommend what to change to address the most likely cause.

I was favourably impressed at being informed about the exact time the engineer would arrive. The engineer was very professional , paid attention to details and was very knowledgeable and courteous

Gas engineer was delayed on a previous job but kept me updated to let me know she was running late. Once on the job she was polite, friendly and professional. Booked an annual boiler service and clean, the engineers work was thorough and clean. Would definitely use VHL again.

24 hour response on appointment and great boiler service by Kieran Walker, very polite and professional. Would recommend VHL.

I spoke to Grace regarding my boiler install. She was very friendly and helpful. It was such a quick process. She booked me in straight away and the install was carried out to the time that was convenient to me. Everything went smoothly. Thank you VHL Team.

Had a boiler install by stiliyan, done quickly and professionally. Would recommend

Engineer who came to do the initial quote for a new boiler installation was overall good. Unfortunately everything since then has been absolutely appalling. Multiple incorrect details on quotes over multiple occasions, provided false/misleading information, some work e.g. power flush was initially included but later descoped or charged extra. Boiler installation dates and assigned engineers changed multiple times. Didn't show up on confirmed installation date.

Old boiler was then discarded on the streets and extra holes left in my walls (only attended to after I chased up repeatedly). Engineers didn't sign off on Benchmark Report and didn't finish commissioning the boiler. Didn't seem to understand how to correctly configure the Vaillant EcoTec boiler with little to no understanding of eBus vs OpenTherm controls and the importance that has to boiler modulation. Also very little understanding on how to balance the system correctly with complete disregard on configuring the boiler to operate at optimal efficiency.

Very friendly customer service. The engineer arrived in good time, examined the boiler problem thoroughly and explained the problem clearly with possible options to fix.

I received the visit of the engineer the day after my request.
The problem has been sorted out in less than one hour.
Great service.

Good technician and very helpful. The sevice provided was marred by scheduling issues. Slated for between 1100 and 1400, engineer didn't arrive until 1630 obliging the client to lose an entire day.

DO NOT USE!! Called to get a quote, said they would call back and didn't. I gave them another chance and called again. Had an engineer booked for this morning. I was told they would arrive at 8am. I received a text at 8.15 to say around an hour. After waiting my husband called to be told that the visit had been cancelled due to them being short staffed. If he didn't call he would have been waiting all day! Absolute joke of company

Had a boiler install from village heating last week, they we great value for money and offered a fantastic service.

Called 17/1/19 for leaking radiator, told engineer would be there that afternoon, then could not make it, then told next morning then arrived lunchtime, stopped leak and said would give quote for new radiator. 18/1 no quote, chased Mon More

Engineer arrived within two hours of our plumbing emergency during the evening. He was polite and did as much as he could but he was unable to fix the problem in the end. Unfortunately, this means we have to make another booking = additional charges on top of the callout charge.

The first call I made was friendly and informative which was what made me choose to go with them. The service man was on time, even early, friendly and explained what he was doing, I appreciated that. He also taught me a bit about how to operate my heating as I m a first time renter.
My reservations about the company is their failure to be clear about their pricing in the initial phone conversation, so where I thought I was getting a good quote, turned in to me being charged more than I budgeted for at the end of the day and the job literally just consisted of tightening of a few nuts and bolts to stop a leak and re-filling/re-pressurizing the heating system.
Their communication could also be improved as some of my calls went unanswered without a call back. In all it wasn t the smoothest of processes as a result of the backend administration but the service in itself was good.

Quick and easy, I've used these guys for a few things done around the house and they're very reliable. Would definitely use again. The only problem was timing. I had an appointment for 1 PM but they showed up about an hour late...

Engineer came to fix a leaking valve on heating system. Service was very quick, and punctual, and I was kept informed on expected time of arrival which was kept to. Engineer did a great job - I was very pleased with work done, and all is working well now.

excellent service from this company, would highly reconmend to family and friends. Keep up the good work VHL!

The service was great. I called VHL out to fix my boiler and the engineer managed to get my boiler up and running and have not had an issue since. Would definitely recommend.

Spoke to Harry on the phone today very polite and helpful dealing with my enquires. Thanks

My humble request to all don t use them for any service they are not attending calls and charge you hell of money before visiting even not refund your money no communication same answer every time when I call for my refund they said we process your refund with finance team still waiting for my refund from last 20 day totally waste of energy and money they don t care no matter how we suffer no apologies
Avoid .....

After many years of being lumbered with this lot because of Genesis I think minus 5 stars is appropriate. Once they illegally capped my gas meter at x-mas. I had been on holiday when they wanted to do the safety test. I returned to freezing home and got very ill as a direct result. VHL denied doing it and ignored most communications totally. Some of the "engineers" they have sent were clearly unfit for purpose. Today I had to call the police to throw one of their engineers out of my house, hence this review.
When I was not looking he went to his van for ages without saying a word, left all doors open and Anybody could have walked in from the street to steal anything they liked without anyone knowing. Then I realised that against what had been arranged with a previous VHL engineer he had fitted a cheap digital heating controller. It does not allow individual control over heating and hot water.

controls In my experience they are an untrustworthy company with shoddy customer service from hell and many very badly trained staff.

It can be really difficult getting half decent service from some trades but for me at least Village Heating did all the basics very efficiently. They answer the phone (take nothing for granted!), they call back promptly, the appointment window was two hours (not four), emails got a reply, and both jobs were done professionally, for a reasonable price. I'm happy to recommend them.

Kieran arrived on time , lovely fella , tried his best to renew taps in bathroom , wasn't able to fit more than one due to 30 years erosion .Kieren advised us to have a new bathroom basin fitted to allow new taps to be installed .Will be doing just that when i receive the quote
Excellent service provided.

Excellent quality of work and impressive knowledge. Replaced kitchen taps. Really pleased and will use this company again for sure. Highly recommended. Thank you VHL.

Arrived promptly and at short notice. Gave notice of time of arrival. Carried out repair efficiently and successfully. Very professional.

DO NOT USE THIS COMPANY. The work that they did broke within a matter of weeks. They promised to issue a refund which they never paid. I now have to go via the Small Claims Court to get my refund. Awful people, full of lies and really shoddy work. DO NOT USE

VHL offer a great service. Booking the boiler service was easy, they had good availability and the communication throughout the process was really good. The engineer was friendly, professional and thorough taking pictures of his work for our records as standard in their in processes. He also advised us on how to work and care for the boiler in future. I'll be back nxt year!

Have used Village Heating for 5 years since installation of a new combi boiler (negotiated a good deal that matched the competition), removal of old system boiler and lead pipes, and servicing every year. Responsive - I booked the service for next day. Engineer was prompt helpful and efficient. Thank you

Over promises and under performs
Our boiler stopped working on Thursday - no hot water nor heating. Having had a local plumber in the morning told us what was defective but let us know that he could not be sure of finding the parts. Hence, I contacted VHL. It was so confident in being able to source the parts because they have so many different suppliers that I decided to book an appointment for Thursday evening fully expecting the repairs to be finished on Friday. The plumber to be fair was friendly and professional and of course confirmed the same diagnosis. He wrote his report and fed it back to the VHL office. Come Friday morning I called to find out what the situation was and guess what: it was unable to source the parts immediately and let me know that it would take at least FIVE days.
This blatant overselling where I have been reassured that it would find the parts is just plain disgusting and unacceptable. We have wasted more money by paying it's plumber to come out. I would call it more the Village idiots instead of Village Heating. My advice avoid this company that cannot deliver.

We had a few issues with VHL changing the date of our appointment on us (three times), but it was worth waiting for. The chap that came to see us was very friendly and professional. He certainly knew how to solve our problem and gave us some very thorough information about what to do next.

Booked a plumber call-out to fix a shower leak. Service over the phone was very good, the team was helpful in handling questions about my email invoice.
I was given a 9-10am slot but received a text at 8:30am to say this might change. Had to call at 10:15am when I hadn't heard anything more - again, team on the phone was helpful and gave me an accurate time of arrival.
Service was professional and quick once the plumber arrived - leak fixed and swift email follow-up with notes from the visit.
Overall good service apart from the change in timing.

Excellent booking service with Joy. The engineer was prepared to collect the keys to my property from the letting agent, carry out the boiler check, return the keys and I had an 8 page report with photos within the hour. Best service ever! Thank you VH

Called with an emergency. Was asked to wait for a call back while they checked with the engineer, never received a call back (despite the emergency situation). After having to chase, was told that they had found out (immediately) that no one could attend. Very poor customer service in those circumstances.

Appointment made and confirmed by email. Engineer came at expected time. Was polite and friendly and appeared to know what he was doing. No issues.

Village Heating have provided us with fast and reliable service on 2 occasions when we have had issues with our boiler, and were able to send specialists out to us on the same day both times. The specialists attending have been incredibly polite, knowledgeable and willing to go the extra step to make sure the problem was sorted to the best of their ability.

Village Heating installed our boiler a few years ago, and have serviced it every year since with efficiency. They drop us a reminder, we book it, they turn up, boiler works. Everybody happy!

Rang on Tuesday, plumber arrived Wednesday AM. Carried out works efficiently and quickly. Recommend for speed of service and ease of payment for a commercial customer

From when the gas engineer entered my property with shoe covers, gloves and a mask, I knew this was a very well represented company! The gas engineer was able to diagnose a fault on my boiler within a few minutes and rectify the issue within the hour (not going into another hour to get more money like other companies!), the gent was polite and talked me through the process. Will definitely use again!

The booking process was a nightmare. Got through in the phone quickly but there was so much background noise the girl on the other end could barely understand me. Explained I needed an electrician to fit a tado boiler programmer and got one booked in for 2 days time. Ok so far.

Appointment booked for 3pm so I had time to sleep after my night shift. Got a text at 1240 saying engineer will be there at 13:04. Called and confirmed new timing as I'd been woken up. Then get another text saying he'll be another hour.

Eventually arrives and I'm told he's booked for a boiler breakdown and has no electric experience. Fuming!

That said 2 hours and various phone calls to the manufacturers later and he's installed the programmer and it seems to work fine. Haven't been asked for more money but wont pay any more anyway as it should have been a half hour job.

Cant fault the persistence once on site.

Very helpful even when needed time-slot for booking changed. Super communication- text and email and bang on time. Personable and helpful engineer (took his boots off with no prompting) - great post visit email report with photos. Had a few questions and office promised to email on questions. Very pleasant and helpful. Looking forward to a good year of boiler function.

VHL were contracted to service our boiler and from the start it was a good experience. It was possible to track the VHL van on line so that we knew exactly when the engineer would arrive. Che Carbon proved to be a good boiler technician clearly explaining what he would do to service the boiler and the work was completed in a professional manner and in good time. I have every confidence that Che Carbon did a good job and he is well recommended.

My positive of VHL has been that the engineer has been great - polite, explained issues with the boiler and our options for repair/replacement.
On the other hand, I've had a lot of trouble with the service. The initial appointment started a little over an hour late with no update to let me know there were delays until I called up myself. When the engineer wasnt able to get hold of the part needed, we paid for this and its fitting upfront over the phone and expected to be called once it had been acquired to arrange a follow up. Instead, I got an email on the Thursday to say I was booked in for Friday at midday. As this isnt at a property I live in, my partner agreed to go to the property for the appointment as I was too busy at work. I got a text at 11.15 saying the engineer was on his way. At 1.30, I called VHL to ask where he was and was told he had been delayed and would be at the property within an hour. At 3pm, I called again as he still hadnt arrived and was told they would give me a call back in 5 minutes with an update. At 4pm, having not heard back, I called again and was then informed that they hadnt been able to get hold of the part required so would have to cancel- this being 4 hours after the time they were due and only after i called for updates. During this period I had multiple automated emails assuring me that the engineer was on his way. I rebooked to get the part fitted again, the following Thursday at 10am. I called them at 11am to find out where he was and was told definitely in under an hour. Engineer arrived at quarter past 12 (after another follow up phone call from me) - as above, hes been pleasant and helpful.

Significant improvement needed on the customer service as I shouldn't have to be chasing and calling to find out about delays to my appointment, nor should it have taken 4 hours after my appointment start time to tell me that they did not have the part needed. As we dont live at the property, it has meant significant time wasted while we should be working.

Have been using VHL for many years and had my boiler installed by them too. I will strongly recommend VHL for their reliability, punctuality, professional and courteous engineers. In particular their experienced engineer Nathan who is brilliant, competent and cheerful. I'd especially like to mention Malika Khan at VHL office too, who is extremely efficient and ensures the transition from booking to end of job carried out is smooth and hassle-free! Thank you Malika and Nathan!