Vernon Auto Group Review

Accual trade value was 15k, their wabsite estimated trade at 19k-22k for my truck.

Outstanding personal customer service like which i never experienced. They are on the call and in your court. This is a true campionship team. They respondse prompty when i have questions and feel like i am part of a very supportive crew. After having bought my truck over a year ago, they are still honest and effiecnt. I couldn't be happier. Would reccommend them with highest regard.

Brandon is hands down the better salesman I ve ever dealt with. Made the process of buying a truck really simple. He definitely made my choice of buying a ford a whole lot easier than I thought it would be. I wouldn t go to anyone else if your looking for someone who will work for you to find you what you want. Brandon exceeded my expectations.

I was on the phone in the process of buying a car and it was sold from underneath me. They ran my credit twice and told me tough luck this happens sometimes.

Never received any contract, binding to a vehicle ran out credit, chose a truck for me to put a loan on, and when I called to complain n change to truck I wanted I was told I couldn t that once they called the bank it couldn t be changed!lol what a scam, I have owned maybe 35 to 40 trucks from ford, and always great experience, but in every deal I pick the truck I want especially when I m putting $25k down on a truck, they call you a million times until they run your credit for a truck n get it approved, then you can t get hold of anyone assistant sales manager, and James salesmen, excuse to not returning any of my phone calls had to take a piss. Woooow,
Well as a 30 year in business roofing Co here in NY I felt it was important to share my terrible exp with this dealership
A. Doas not care what u want in a truck
Gas, diesel your just gonna get what they want to give you, and if you call to purchase 2 trucks they ll tell you you can t change the one we chose for you!!!
There s and old saying the hurrier I go the slower I go!
This company lost 2 truck sales from me
Please beware ask for contact see what your getting

Bryan and Chris were excellent to deal with! Easiest pickup buying experience I ve ever had! And a huge shoutout to Keith for delivering my new Super Duty all the way to Montana! I ll be buying my next pickup from Vernon Ford!

We drove about 20 hours to trade in our car for a new F-350 dually. We put our car on a trailer and took it down with some other freight pulled by our semi. Vernon Auto Group was about $8,000-$10,000 cheaper than the new pick-ups nearby our home in PA, so it was well worth our trip.

The staff was very friendly, but the finance department was understaffed. (One lady was on maternity leave, and another gentleman had just quit recently leaving the two girls in the finance department short-handed.) We had an appointment for Saturday morning, but we arrived in Vernon the evening before. We wish we could have finished the deal that evening, so we could have had an early start the next day, but everything worked out.

I wish we could have given 4 and half stars. I am sure when they have their full finance team working, you will give them 5.

I like to buy from Vernon Auto group, the price is great and the selection is huge. My salesman, Victor, always does a good job, too.

If you are a web shopper when it comes to cars, Vernon Auto Group cannot be beat. The car buying experience is always smoother when you take advantage of the many online experiences prior to getting to the dealership. Vernon Auto is the smoothest experience I have ever had in car buying. Both purchases (outside my own time looking) have been less than 2 hours. I highly recommend this dealership.

I have been speaking with Nick for almost 10 weeks about buying a truck. Things were finally ready on my end, and they made me one heck of a deal on a truck that I couldn't be more happy with!!! The experience I've had has been pretty hassle free and easy going. I highly recommend buying from this dealership! I'm even starting to notice how many Vernon Auto Group vehicles are on the road. I see there sticker on so many cars in my area and I'm over 1.5 hours from them! Couldn't be happier!

Steve Ybarra was great to work with while we were looking for our new family vehicle. His kindness and patience as we test drove several vehicles was appreciated! We love our affordable and comfortable Acadia.

I am a small business owner and because of that I have a huge appreciation for great customer service. That is exactly what I received from Vernon Ford with the purchase of my truck, and continue to receive afterwards. They have called me once a week ever since I bought the truck last month just to make sure I was happy with it. The salesman, David Warren was a pleasure to work with. Vanessa in finance has been great, and very understanding about our trouble finding our misplaced title on our trade. (finally did).

Then there was the gentleman (I believe it was Keith) who drove my new pickup up to St. Louis. He arrived at 5am like I asked him to, but not before filling up the diesel tank and trying his best to wash off all the bugs that he hit driving through Missouri.

This dealership has truly gone above and beyond and I will definitely be purchasing more vehicles from them in the future.

Found this truck on EBay, and thought it was perfect. Richard was helpful every step of the way. He and the entire staff I dealt with knew exactly what was the next step to handling a sale 2000 miles away.

I searched all over California for the exact vehicle that I wanted but could not find it. Vernon Auto Group had several meeting my exact specifications and their price was by far the best. Their sales representative Jr Cavillio was extremely helpful assisting me with my purchase and he took care of every little detail to ensure my purchase went off without a hitch. Stephanie in finance organized all of the paperwork required for my out of state purchase so when I arrived at the dealership the transaction only took a few minutes. The entire Vernon Auto Group team made my buying experience extremely pleasant.

One of the best buying experiences yet. Done totally over the phone/internet. Ryan Smith and crew were great to deal with. Flew from Oregon to Texas to pick up. They picked us up, took us to dealership, and a couple hours later (would have been even quicker, but one of their paperwork folks was out that day) and on our way home. Truck was all and more than what we expected and price was best I found by far after 2 months of looking nationwide! You guys are GREAT and I certainly would do business with you in the future. Check them out and give them the opportunity to fill your needs at a very competitive price.

Everyone was super friendly, quick on answers, and very helpful. They gave me the best trade in price. 100% satisfied. Thank you to Ryan Smith, Sales Rep for making this the easiest trade possible. I drove 253 miles to get to Vernon Auto and will do it again for my next purchase.

Beware the service department. Terrible service on my Dodge Ram pickup. Spent $2,000.00 on repairs and it was never fixed right. They just said my truck had multiple issues but that wasn't the case. They just wanted to keep replacing parts that were ok at my expense until maybe they figured out the real problem. I talked to the head of the service department and he said he would have his supervisor call me but they never did. I would NEVER buy a new truck or do business with them again.

Found Vernon Auto Group online. Was looking for a used Ford Expedition. They had one that was just what we were looking for and in our budget, sent a text and was promptly contacted back by Nicholas. He answered all my questions, walked around the vehicle and made me aware of any and all flaws as I was a little over 2 hours away and then sent me an email with a formal quote and carfax attached. We made the drive from Oklahoma and cannot be happier with Nicholas, the entire process and our new to us Ford Expedition. BIG THANKS to Nicholas and Vernon Auto Group, we will be back!!

I purchased my truck from Vernon online without even seeing it in person. I was skeptical at first as I personally do not trust any salesman. I reached out to Rodney Haston whom I decided to purchase this truck within 5 minutes. My truck was given as a trade and they came to pick it up in Albuquerque, NM. I left some items in my truck and Rodney mailed them back. I thought that after the deal closed I would have trouble of getting any responses. I did not and was proven wrong. I will definitely purchase from them again. In addition I got a great price without having to deal with any local dealerships in which have increased all truck prices.

I have been looking for a vehicle for a long time. I have looked at dealerships closer to home, but was not satisfied. Vernon Auto Group gave me a decent trade for my vehicle, and a decent price on the truck i purchased. I was referred to Vernon Auto Group by my father and brother. They have both recently made purchases there and were well pleased. I recommend Vernon Auto Group!

Called Vernon and spoke to Brandon was getting ready to purchase a vehicle and already had financing and funds after getting off the call I get a notification that my credit had been run it was a hard inquiry at that and it was not authorized I tried to call back and speak to the manager but they asked me my name and when they knew I was calling back they put me back in touch with the same person who had done it I was only able to get in touch with management after calling under a blocked number and giving a fake name so when you deal with these group of people just be ready for unexpected credit applications being run with your information that s unauthorized and not being able to talk to management if there s a problem since they ll always get to the phone before management if they know they ve done something wrong But even after speaking with management they claimed I submitted a credit application but I assured them that wasn t possible sense at the time it happened I was at work working in the kitchen on a busy Friday night I had only stepped outside to speak with Brandon for a few minutes prior to it happening and had I submitted a credit application like they say there would be no need for me to be upset about it but it was not me it dropped my credit score unnecessarily even though I have good credit it was not supposed to happen so just be wary of you decide to go with them

Great experience, best $ on trade, and great people. Andrea worked very hard to find my truck for me and never quit. She always was in contact, even after hours.

Will buy from Vernon and Andrea again!

This was the first time making a purchase online and over the phone instead of going in person and it was quick and easy. Everyone was very helpful and polite. Traded in a truck and they offered us more than any other dealership. They had a driver deliver it to my home on a Sunday and he drove my trade in back. Definitely different but a great experience. Will definitely keep them in mind for the next vehicle in the future, also referred a coworker and they just informed me they just made a purchase and theirs gets delivered Wednesday. Well done Vernon Auto Group!

I shopped for my F-250 Super Duty nation wide. I found the best price plus the Lifetime power train warranty which no dealership could match. Additionally the personnel at Vernon are low key, helpful and do not pressure you.

Dealt with Kyle Echols. Met all my expectations. I will be back!

After looking at pictures of an infiniti on their website and talking with Nick Ware on the price I decided to drive to Vernon to purchase it. I was told vehicle was in good shape, but there might be one ding on a bumper. He said he would look at it further. I called to tell them I was coming and it would be about a 3 and a half hour drive. When I inspected the vehicle it was not good. Not close. It would not have taken 30 seconds to look and see this. Multiple (20-30) deep scratches on vehicle that stick out VERY noticeably. There was one deep gash down the pinstripe. Front grill chrome was damaged and peeling. Multiple chips of the paint all around vehicle. Side step was broken. 2 tires looked very low. Now to the interior. Head phones were "hid" in the back storage compartment. Why? Because both sets were busted and wires hanging out. 1 tear in rear seat. Multiple scuff marks on leather. On and on and on. Needless to say I didn't even start the vehicle to see if by some grace of God it ran. Over $40k and this is what you get for your hard earned money in Vernon. Nick was not helpful and even blamed me for not giving enough notice for him to properly inspect the vehicle. No response or apology from any manager. I drove 7 hours roundtrip to deal with the most incompetent car salesman/dealership I could ever imagine. The place looks like a pop up telemarketing business and I find it difficult to believe after my experience here that so many "reviews" are positive. I would not recommend this "dealership" to anyone. Vehicles are junk and customer service and more specifically Nick was even worse

This was my second truck to purchase from Vernon auto group. I was amazed at how easy it was on the first purchase, and the second was even easier. What a great group of people from start to finish. I live about 4 hours away, so I completed everything over the internet, and phone. Cody did an awesome job keeping me informed, and making sure my truck was delivered on time. When it comes time to purchase my next vehicle, Vernon will be my first call. Thank you everyone at Vernon auto group for a hassle free purchase. Thank you Cody!

We'd been searching for a Chevrolet Silverado for three weeks before turning to Ebay where we found Vernon Auto Group with the listing for my husband's dream truck. I called the dealership and spoke with Colton. He answered all my questions. He even took additional pictures of the truck inside and out although there was over sixty pictures already online. Colton and his manager were very patient with me. I did not feel pressured into making a purchase like I did with other dealerships. Living 1500 miles away didn't even effect the buying process. I was able to provide a deposit over the phone. Then all documents were emailed to me with a printable prepaid overnight shipping label. Stephanie in the finance department found us a lower interest rate on our auto loan than our local credit union. The entire process was smooth and easy. I was able to fly into a town just outside of Vernon. I took the Greyhound bus to Vernon, stayed the night in a hotel, and then picked my truck up the next morning. A wonderful female staff member even drove me to the dealership! The entire process went great. We saved thousands of dollars on this truck compared to what we were finding in Northern Nevada and California. I highly recommend Vernon Auto Group. We will definitely think about heading to Texas the next time we're in the market for a new vehicle. Colton even called to make sure I made it home safely and to see if my husband was happy with his truck. Thank you so much for the wonderful experience!

Great hassle free sale. Everyone was great. It really made buying a new truck painless. Megan did a great job with staying in touch al the way until it was delivered. Thanks again for a great truck.

My experience with the service department gets a 1 star, only because Mr. Gonzalez was cordial; otherwise, it would receive 0 stars. Made an appointment to have shifter replaced on the truck and a recall fixed. When I arrived, he didn't even remember he made the appointment but said he would work it in. Calls me at 3:00 that afternoon to tell me they were fixing to start on shifter and there would be a $100 deductible for ther warranty work. I said that was fine. Ten minutes later I get a call back from him telling me he's sorry but he doesn't have the shifter in and will have to order it. I said okay I'll be up to get it and schedule another appointment. When I pick up the truck, I schedule another appointment for the following Monday, telling them it has to be finished that day because my son has to leave town for work. The technician tells me he will make sure they do it first thing Monday morning and shouldn't take more than 3 hours. I walk out to the truck and see damage to the passenger side. I spoke with a guy who worked in the service area and asked him if he saw this truck while it was being worked on. He said yes, he had walked around it a couple of times and didn't see any damage to it. Rob, who is over the service department calls me and says that the guy who checked the vehicle in had booked damage on it and that he's ex-military and believed him to be truthful. He also said he would work with me and take care of it since the guy didn't have me sign anything when I brought it in. My belief is, he didn't have me sign anything about damage to the vehicle because the was no damage at the time. I take the vehicle back on Monday to have the shifter fixed, and the guy said he would call me when it was fixed. Finally at 4:00 I call and he tells me it's not going to be ready, they haven't even started on it. I remind him of the conversation we had about my son having to work out of town on Tuesday and the technician stating they would do it first thing Monday morning and have it ready in 3 hours. And Mr. Gonzalez tells me he doesn't recall the conversation when he was standing right there when the tech was speaking to me. I'm beyond irritated at this point. He tells me they will just stay late and get it done, acting like somehow it's my fault for their poor service and promises they apparently make with no intention of following through. I call Rob after that about the damage to the truck that he said on the phone he would take care of, only to have him backtrack on what he said. To say the least, I don't trust anything they say. And I know they caused the damage to the truck. How do you deny the damage when one of your service guys says he worked around the truck and walked around it a couple of times and never saw any damage to the truck. Those were his words to me when I showed him the damage. We bought our 2017 Ford King Ranch from them BUT after this mess, we will never do business with them again. From what I've experienced, they can't be trusted. We have a business of our own that we've run for 18 years. Your word is everything when running a business. Apparently, they don't adhere to that. I will never take a vehicle in for service again without taking pictures first with dates to protect myself.

I contacted Rodney and it was smooth sailing from there! I told him what I was looking for and he found it immediately! My new truck was on the way! Thanks again!!

Steve Ybarra was my sales person. He was very courteous and professional . He answered all my questions and if there was one he didn't know the answer to he didn't hesitate to ask someone else. Steve did a walk around with me on the phone and the vehicle was exactly what he described. Everyone that I dealt with was Great to work with. I would highly recommend Vernon Auto Group and Steve to all of my friends and colleagues.

We made a call to Morgan Chavez around noon last Friday. Drove over to the Vernon Auto Group that afternoon. Morgan had a couple of trucks to show us that had everything on our "needs list". We finally made our decision. Paper work with Morgan was a breeze. It was getting close to 5 o'clock when we finished so my husband told Morgan we would pick it up on Saturday morning. Morgan personally delivered our truck to our home in Kamay Friday night. We could not be more pleased with our truck buying experience with Morgan and the Vernon Auto Group.
Great job Morgan! - Mike & Vickie

Online search lead me to Vernon Auto Group. I must admit i was a little uneasy dealing with an out of town car dealership. All of my vehicle purchases, in the past, have been local....until now. Richard Floyd responded quick to my inquiry and provided me with all the information i needed. All throughout the process i felt like i was dealing with a friend and not just a salesman. No pressure...understanding...patience...and informative. Excellent traits...In My Opinion...of a quality salesman. I highly recommend to those looking....Give Richard a shout. He will make you glad you did.

I recently purchased a F250 from Vernon Auto Group. I live in New Mexico and had the pleasure of working with Kyle Echols. He was very easy to work with. He answered all the questions over the phone and was very honest. I was impressed with their competitive trade in price that they quoted me. All and all this was a great buying experience! I have already referred several people to Vernon Auto Group to purchase their next vehicle. They will not be disappointed!

I met Nick and he got me in the exact truck i needed. Great job.

I warn anyone thinking of dealing with this company to exercise extreme caution. They use bait and switch sales tactics and "live" quotes to change the terms that they offer. We were offered 84-month, 0% financing along with rebates by the salesperson Juanita. Once we sent in our trade-in information, they changed the quote by removing the rebates and Blake stated that the rebates are not available in conjunction with 84-month 0% financing. Why then would they offer it in the initial quote if it's not available? Blake, not wanting to discuss this with me or change the quote back, handed the phone off to Junior, who was rude and told me that he didn't have to talk to me. Way to handle your customers! Make sure you screenshot or print every quote that they send you, because they can change the terms without notice. We wasted too much time dealing with this group and hope everyone else heeds our advice.

These folks at Vernon are so easy to deal with! I've had such great experiences, I've purchased 4 vehicles from them. Thanks to Kyle and company!

We bought a used truck from them and everything that could go wrong did! We drove over 2 1/2 hours only to get a truck that had dents in it that were not in the website photos, it wasn't detailed (still had garbage in the door pockets), their 100% guarantee that everything worked was a lie! When we asked why it was a mess the guy had the nerve to say to us "well we sell a lot of cars everyday" as if our purchase didn't matter. Then argued with us about giving us valve stem covers for the tires. Instead he offered my husband a dollar to buy them at another store. Driving home we found out that the cruise control didn't work. Everything that was promised was not delivered. The person that referred us never got his referral check after asking 3 times. It has now been 5 weeks and we called to see where the license plate was only to find out it was mailed to another customer. WORST car buying experience ever!

**Update March 1st**
Still no response over a week later and still do not have the license plate that was being over-nighted last week. To add salt to the wound we just noticed that the drivers side heated seat and the cigarette lighter that is used to charge our phones doesn't work. However, the icing on the cake is that we have now barely had the truck a month and have to replace the breaks. DO NOT waste your money with this dealership!! Find another dealership that will appreciate the money you spend and will value your business!

The staff is awesome and the mechanic was extremely knowledgeable and very helpful. Highly recommend the service department!!!

I was in the market for a new Ford vehicle and I was aware of Vernon Ford because I previously bought a truck there. I first set up a deal with my local Ford dealer in the DFW metroplex and although the price for the actual vehicle was very similar to the price of the new vehicle at Vernon Auto Group, the price I was offered for my trade in was frightful. It was not anywhere close to the Kelley Blue Book or the NADA book. I had also been in contact with Jr Cavillio at Vernon to see what their deal would be. I know they had treated me right the first time and I am pleased to announce they did it again. Their trade in value for my 2007 (excellent condition) came in just under the NADA book and the price for the new vehicle matched my local dealers price. Overall the difference was $2,600 between the two dealerships. I will in the future always consider Vernon Auto Group my dealer and I have recommended them to other friends and family members.

I have purchased many vehicles in my life time, all of which I always felt uncomfortable at best. My experience with Ryan at Vernon Auto group was the complete opposite. From our very first phone conversation I felt at ease and that I was dealing with someone that I could trust. Ryan was able to answer all of my questions completely. Although he was professional in how he represented himself and Vernon Auto group, He also made you feel like you were dealing with one of your best friends not just some salesmen trying to rip you off. Honest, man of integrity and professional are a few ways that I would use to describe Ryan Smith.

My experience with Melinda Hendley was again very professional and very quick. If it wasn't for my bank holding up the wire transfer I think I would have been out of there in one hour, which for me and my experience with purchasing vehicles over the years is unheard of. I can't thank the people at Vernon Auto group enough.

I bought a Ford F 350 from Vernon Ford back in March of 2017 at that time I told them when the 2018 Expeditions came out we would be back to replace my wifes 2011 Expedition. I have been checking the website for 2018 Expeditions since December of 2017. About the second week of January I found one that was exactly what she was looking for and it had been ordered and was in transit. I called to check on when it would be in and was put in touch with Morgan Chavez. He worked the complete deal and was very professional all the way through the deal. The truck finally came in last Friday Jan. 26th and when Morgan called I told him we would drive up on Sunday after church so we could be there first thing Monday morning. The rest is history. We walked in the dealership about 10;00AM and all the paperwork was ready and we were out and on our way by 11:00 AM. Morgan was very professional all the way through the deal. Also Rodney was excellent in finance. We have made two good deals with Vernon Auto Group and if the need arises again we certainly would go back. Vernon is 200 miles from Glen Rose where we live but we certainly will go back if we decide to buy another vehicle. These people do not play games running back and forth to the sales manager trying to make a deal. You are treated with respect on the phone and when you get there to pick up your vehicle you can expect it to be ready and all paper work in order.

Good people to work with. Looked online at several other places for the similar vehicle. Could not find any other place that offered the lifetime powertrain warranty for no extra charge. The price was the lowest in our area. The service was friendly. All together had a good experience. Would recommend buying from this dealership.

Kyle and Tyler at Vernon Auto group worked diligently to get me the truck I needed at a fair price. Both were professional and committed to getting me into the right truck for my situation. I check around for pricing and the deals can't be beat, couple that with professional friendly staff and you would be crazy to go somewhere else. I am so lucky that this dealership is in my home town!

Ryan at Vernon Auto group made purchasing a vehicle extremely easy. He is very knowledgeable and took the time to help locate a truck that would suit my needs. I will definitely refer friends to buy with Ryan.

Very great to work with. My second vehicle I bought from Morgan Chavez. He makes it very trouble free in purchasing a new vehicle. He Morgan goes above and beyond that all my purcahasing needs are taken care of. Will highly recommend to anyone wanting to purchase a new vehicle.

The entire was process was easier than ever imagined. They brought the truck right to me! Less than an hour total time spent during the whole process. Took longer to go get my cashiers check than it did to buy. Beat the price of my local dealer by several thousand for a better optioned truck. Will definitely be back for my next one.

Terrible warranty on used vehicles. Use it as a selling point then find out its worthless

Derek was so easy to work with. We called and spoke with the sweetest woman, Juanita, to see if the car we had seen online was still available and let them know what time we would be there. Once there, we never felt pressured to buy or make a quick disicion. We will definitely go back!!

Adrian and Ashley helped me through my whole process and they were great. Both employees were very courteous and polite, and both were able to answer any questions I had. I was coming from a long ways away and was able submit my trade information via pictures, as a result, the dealership quoted me a fair price without ever even seeing the vehicle and stuck with it when I brought my truck to them. Their prices are good and they offer a great warranty. I would definitely do business at Vernon Auto Group again.

I went in to purchase a used vehicle.
Everyone was so nice. They made me feel very comfortable. That is very important to me. Thanks to all!

My second vehicle from Vernon Auto Group. The process took less than an hour! Mr Yabarra is very knowledgeable, extremely helpful with a variety of financing options. Highly recommend and will buy from again.

Brandon really went the exact mile to take care of me and getting me in the brand new ford. The Vernon auto group experience was one of the best car buying experiences I ve ever had.

I had never heard of this place, found a car online that was at this location and I made a phone call to inquire... VERY good people up here, everyone I dealt with at Vernon Auto were very personable. They got my payments exactly where I needed them to get into the car I wanted, the purchase of my car was the most simple I've ever dealt with, everything was already lined up and ready to go by the time I got to the dealership. These people went above and beyond to get me in exactly what I wanted. I would strongly recommend this dealership and I would happily make the hour drive again should I need another vehicle. Thank you Nicholas, and everyone else at Vernon Auto Group.

Victor Overby at Vernon Auto Group found us the exact Ford F150 we were looking for. His timing and attention to detail were perfect. We traveled several hundred miles to trade with VAG and Victor was very helpful. We like the no- hassle approach and are totally satisfied with our purchase. Victor Overby and Vernon Auto Group exceeded our expectations!

Harroll did a great job helping me get the truck I wanted, and I will definitely return in the future!

Rodney and Vernon Auto Group were really easy to work with. The best purchasing experience I have had!

Great Deal. Communication was very good and a very quick process. Will shop here from now on.

Chris and Harroll were so helpful on helping us find our perfect truck also to make it their very best for the numbers to look just perfect! We spoke via phone and text and told them what truck we were looking for and they found the perfect truck for us. They didn t try to push it into just any truck they made it their best to make us happy! We drove 4 hours and it was well worth it. Will recommend to all my friends and family!

No hassle, quick, great pricing and easy to deal with. Wonderful discounts and honest with trades. Best sale I ever went through on a new vehicle.

Diedre Wood was the best!I had bad experiences at other dealerships(Houston Area), prior to calling. I called and when she answered she made me feel at ease and right at home. Easy buying experience, very transparent process. Will be getting all my trucks from her. Thanks Again y'all!!

I was stranded, trying to get home to South Carolina, with three daughters and a shot transmission. Vernon Auto Group took care of us and got us back on the road. Everyone there seemed very friendly and I'm pleased they were there to help us. I had heard from multiple different local sources that they not only offer an excellent selection of inventory, but that they are one of the best dealerships nationwide and are honest and fair, which is far more important to me.
They were very nice and friendly, so much so that I hate to mention my disappointments, but since this is a review, it's only fair that I do.
Although they seemed to want to do their best to help us quickly since they knew we were in a rush to get back on the road, it didn't translate, and we were there for 10 hours total. So, while you should expect great service, it may not be fast service. For example, we got there at 8:30am and in 1/2 hour had chosen a vehicle we wanted at a dealership in Bowie, yet the driver wasn't on the road from Vernon to go pick it up until nearly 1pm.
I was also disappointed when they were unwilling to do the deal if the wire transfer wouldn't arrive until the following day, which meant I had to finance (thus losing some money). I understand why they want that capital immediately, of course, but it seems to me there should be mutual trust, not just one way trust.
Lastly, I was left unsure whether I got a decent deal on the trade in of my vehicle given the transmission damages. I could have repaired it locally there for $1500 less, but didn't have the time to wait. Then again, thanks for taking a broken vehicle in the first place!
After leaving, they made sure to continue to take care of my needs, including paying for a small defect to be replaced at my local home dealership.
A huge "Thank You!" to Vernon Auto Group for helping us get back home!

Two weeks ago (Saturday Memorial Day weekend) we were returning from Estes Park Colorado when the transmission on our 2000 Chrysler Town & Country LXi minivan died 9 miles west of Childress. After arranging a tow with AAA we asked what our options were for getting back on to Houston. Towing to Houston was obviously out and it seemed like a poor financial decision to rent a car and try to get the van repaired locally so we asked about car dealerships. AAA pointed us to Vernon Auto Group and at 3:30 in the afternoon we called them to see what we could do while waiting for a tow.

After some discussion we ended up with a clean used 2014 Ford Edge that held all of the gear we had in our minivan packed up tight for the drive to Houston. The rest of the trip was uneventful although I will confess I fell in love with the Edge somewhere south of Waco.

The service during this time was exemplary and is the type of experience every customer should have. While on the side of the road we discussed the used cars available, financing, model types to find the best fit for our needs. Derek, our sales rep, Martin the finance manager and Dan the general manager all stayed late to help us with the purchase and moving our gear from the minivan to the Edge.

After the sale we received a call from Ashley to ask if everything was working to our satisfaction and I mentioned that the driver side front speaker was not working. We took the SUV to a local dealership here in Houston for diagnosis and service and Vernon Automotive paid the invoice to have the speaker serviced.

I cannot recommend these folks enough for your consideration for your next vehicle purchase- it's like buying a car from your neighbor.

Purchased a new Ram from Vernon Auto Group. I checked with a ton of dealers and no one could touch their price. Mark Dunson and Jr Calvillo found the exact truck I wanted and made it super easy to buy.

If I'd known how easy of a process this would be I would've purchased sooner! Morgan was prompt in contacting me. He was very personable, professional, and knowledgeable. He was clear and concise with the information he gave and was patient with and considerate of my busy schedule.

Great dealer. Upfront pricing and a huge selection. Couldn't make a deal this time but, I'm sure I'll be back.

While searching for a truck I came across a 2011 F150 King Ranch loaded with navigation, sunroof, etc.., absolutely beautiful with fender flares around wheel well and a tool box mounted on the back. While veiwing the Vernon Auto posted pictures, I salute the Photographer, GREAT JOB! Plenty of photos that you can download onto hard drive and increase the size of photos. The one thing that caught my attention was the Forever Drive Train Warranty (Eng, Trans, Transfer, and Axles) on all vehicles below 100,000 miles with unlimited mileage, unlimited time, 100% parts and labor, with no deductable at no cost to customer. I NEVER seen this before at any dealership, so I asked quiet a few questions and Steve Ybarra was quick to respond. He even sent me a digital form of the Warranty Contract, EXCELLENT. I read it over several times, made my notes, and asked Steve. Ussually within minutes I had a reply or phone call from Steve. The only true requirement is to ensure all Manufacture Recommended Services are performed. FIrst call the warranty office informing them of services to be performed, then according to the contract they would allow service to be performed at any ASE certified repaired facility. Like I am going to work on these newer engines. My financial institution ran the VIN and valued the vehicle over $6,000 above the listed price. Granted it is a high mileage vehicle but with a drivetrain warranty I am not concerned a bit. The truck looks and drives light its new.
Upon arrival at the dealership, I was introduced to Steve. He knew exactly why I was there and answered any questions I had. He allowed my to crawl all over the vehicle until I was satisfied. He allowed me to use his computer to print the electronic check from my financial institution and everything went much smoother than previous vehicle purchased. There was no hagling over price because they start off well below market value and offer this warranty at no additional fee. ITS WORTH THE DRIVE TO THIS DEALERSHIP!!!
Great Job Vernon Auto Group and Steve, the warranty alone made me drive 2 1/2 hours from my home to purchase this vehicle and at a great price to boot
Bill.

I can not say enough good things! I just bought my car with the amazing help of Morgan Chavez and I can t believe how painless it was. He was so ready to help and knew so much about what I was looking for. Within 5 minutes of us talking, so much got done compared to other places and I knew that I could trust him and he would get the job done! I will 100% recommend and will be returning when I want to purchase another vehicle.

Poor experience. My company just bought a new Ford F-350 from this group. We have another nearly new Chevrolet 3500 diesel that needs warranty engine work. We arranged a service appointment and also for the dealership to deliver the new truck and pick up the truck needing work. When they delivered the new truck the driver left without the truck needing service. No big deal right? Wrong; I called the service department to let them know I would personally deliver the truck needing work right away, and they informed me that I had missed my appointment and couldn't re schedule for at least a week. I recommend going to a dealer that is more concerned with customer service. We purchase at least 1 new truck per year, and it will no longer be from Vernon Auto Group.

Luke Boedeker
Boedeker Flyimg Service
Childress, Texas

Great service. I was in and out in little over an hour. They had told me what they were doing would take about an hour and a half. Tommy and his crew are great.
Another 5 star review for a different visit. Went in for routine oil change and they found my oil pan was about to start to leak. Still under warranty so no repair cost for me. Tommy and his crew always takes care of me!
Another 5 star review for another visit. Oil change went smooth and easy. In and out, and was treated great.

I was very please with how easy we were able to make the deal. They gave me a good value for my trade in and took care of the little problems we noticed with the vehicle we were buying. Overall easy purchase.

Get Isaias Ramirez if you're looking at a RAM. He was super friendly and easy to work with. Vernon looks out for you.

Brandon was totally amazing and he got the deal done no fuss. He and the dealership were easy and wonderful to deal with and they made buying my new vehicle a wonderful experience. Will be getting my next vehicle from them for sure!!

I just bought my 5th truck from Vernon Auto Group! Kyle Echols is the man! That guy has helped me every time and made the transaction so easy. I have had these trucks shipped to Texas, New York and now Alabama. So you can see they have taken care of me all over the U.S. I would highly recommend them to anyone looking a new vehicle! Thanks again Vernon Auto Group!

I was looking for a good deal on a truck. I wasn t ever sure of what I wanted yet, with the help of Kyle Echolis. I am sure of what I want and need!

From the start Deiter was a pleasure to deal with. Everything he said he was going to do was done. Made the process simple and transparent. I tell everyone I meet if they plan to purchase a vehicle Vernon is the place to do it. Can't say enough nice things about the way I was treated.

This is one of the best place to buy a car. I been to many states and dealt with quite a lot car dealers. But my experience with Vernon auto is outstanding. The sales and servicing both are top notch. They are extremely helpful and always give confidence to come back again and again. I bought my both cars from here.
Heyden and Kyle are best representative they have. They were very patience and answered all our annoying question and gave us best deal.
So 5 star for all of them and specially for Heyden.

I just want to thank Steve Ybarra for a job well done! I called re: a truck they had on the back lot - he went out in the freezing temps and went over the truck with me on the phone - when I got there the truck was just as he had described. Ended up buying 2 while we were there! Thanks Steve!

My Salesperson was Randall. He was very nice and friendly. I traveled 1500 miles to pick up our truck, sight unseen. That made me nervous but Randall assured me that the truck and information about the truck was exactly what I was getting. He handed me the keys and the first thing I noticed when I turned it on is that it had 7000 more miles than the pictures on the website and the contract that was sent to me. It also had no tread left on the rear tires. The original pictures of the rear tires on the website had new tread. I would now have to have new tires installed before I drive the 1500 miles back home. After some negotiating they offered me money back in the form of a check that was supposed to be sent overnight to my house. I arrived at my house 6 days later and the check had still not been sent. After several phone calls we received it.

It has now been 7 weeks and we never received our tags. The temporary tag expires in 2 days. I called last week and they didn't know where they were. I called back again today and was told they would be sent overnight. I guess we'll see.

We are enjoying the truck and haven't had any issues with the truck itself. I don't know that I would buy another vehicle online again based on this experience.

Always love doing a deal with these guys. Smooth, painless and thorough. Mark (sales) was great, the accessories guys came thru and the driver delivering the new truck was on time and terrific.

We took delivery of our Ford F350 yesterday and we couldn't be happier! Dane was fantastic from beginning to end and the "no haggle" pricing is awesome! We will be telling all of our friends and family to shop here from now on!

Thanks Kyle for everything. Very satisfied with the whole experience of buying from Vernon auto group. You explained everything up front including some issues that did not show in the online pictures. You guys picked me up at the airport and took me to a vehicle that was even more than I expected.

This was the first new vehicle purchase for me in 10 years and I wanted a specific truck, a 2015 2500 HD Chevrolet Duramax Diesel. I was a little apprehensive at first to call, but decided I needed a new truck! I was sent to Brandon Mitchell and from the first minute we talked until I received the vehicle, it was a sheer pleasure. Brandon had to look around for quite a while before he found a truck for me, but he was like a bulldog on a bone, until he found the truck I was looking for. This has been the most hassle free experience I have ever had and I will gladly do it again with Brandon Mitchell and Vernon Auto Group. Thank you Brandon for your hard work and dedication to me! I will refer Brandon and Vernon Auto Group to everyone. I thought I would never say this, but, it was a real pleasure buying a new vehicle! Thanks for everything.

Nice and friendly sales people. Easy to use website.

Really enjoyed my experience. Found a couple trucks I wanted to get online. Called and got everything ready so when I went there I just had to check out the vehicles I was getting and fill out final paperwork. Great service, great staff, and very good pricing. I actually drove three hours to go there because they had such good pricing on these trucks.

After being referred to Vernon Auto Group by a friend who said their prices can t be beat I gave them call. Not only did they have the best price but they were very efficient and courteous. Go see Morgan Downing if you want to make buying your next vehicle easy, she was the best.

Vernon Auto Group did a great job repairing my car. They kept me updated and made sure it was ready with no other issues, before the released back to me . Way to go home town service!

Kyle Echols did a fantastic job getting me into the car I wanted!!! I will be sending him all my family and friends!!

When it was finally time to let go of my 16 year old Explorer, it did not take me long to decide from which dealer to buy a new vehicle. Considering the lower prices and the fact that they had exactly what I was looking for (including the color) made choosing Vernon Auto Group an easy decision. The rest of the process was a breeze. At no time I felt pressured. The choices I had were clearly explained. All I had to do was applying online for the credit through the link on their website to start the process.
Few things made the experience very pleasant: 1) paperwork was ready once I arrived to Vernon location; 2) Dane (Product Specialist) showed me the truck and later helped my sync my phone to the vehicle system; 3) they worked with me and helped me for the trade-in so I could get all the rebates from Ford (I did not have my paperwork for the 16 year old Explorer and had to get a lien release directly from Ford). Not once I was pressured to purchase extra options or equipment. The only things they were offering were the 100,000 miles bumper-to bumper and the 60,000 miles interior warranties. As I plan to keep the new vehicle as long as I had the previous one and I have a couple of messy kids, it just made sense for me to get both warranties.
In short, very positive and smooth experience and let s not forget the lowest price I could find anywhere else (and I researched for a while).

Thanks Ryan for a easy trade at 200 miles apart. Also for getting it deliver sooner than expected.

I had the opportunity to work with Chase Maldonado in buying a Dodge Ram from Vernon Auto Group. The whole experience was excellent and went seamlessly. I live literally across the state of Texas and have dealt with many dearlerships in the past and Vernon, hands down, has been the best experience ever. This in large part has to do with the "no haggle" pricing and no pressure sale tactics that is often accompanied by unnecessary "add-ons" at other dealerships. What makes a company is obviously its employees and in this case, Chase, was remarkable! He made the whole experience from start to finish run smoothly. Shopping for an any vehicle at Vernon is a "No Brainer"! And don't forget to ask for Chase!!!

Recently bought my daughter the car of her dreams at Vernon Auto Group. Our salesman Mark Dunson was extremely helpful , along with being a great listener, as to what we were looking for and understanding our needs.I have bought many cars from Amarillo to Dallas and all I have to say is that this was one of the best experiences I have had.I recommend you give Mark Dunson a call and see what he can do for you. You won't be disappointed.

I was looking online at trucks while deployed in the Middle East. I found Vernon Auto Group on Ebay and checked their main site. They had the truck I was exactly looking for (F-150 Super Crew Lariat). I contacted Vernon Auto Group via their main site about getting more info on the vehicle and informed them of my situation being deployed. I was immediately contacted via email as requested. Within two days, Derek worked with me via telephone and email to make a deal. Derek and the Vernon Auto Group made this transaction the easiest I have ever encountered. Even without being there in person. So all my wife had to do is go to Vernon (1.5hr drive) and pick up the truck. I couldn't have been more pleased with the outcome. Derek and Vernon Auto Group went above and beyond my expectations.

Bought my last 3 trucks from them. They went to extremes to get me the truck I wanted.

They pushed me to use their application through the same bank I already had approval through at a lower rate than what they got me. The truck broke down in less than 300 miles and everyone involved disappeared. They wouldn't even return my call to sell me another truck. However, the price on the truck I bought was good.

Great Selection and Awesome Crew"
We were pleased with the selection found at this dealer. We drove 5 hours there to get our truck. The entire crew was friendly, knowledgeable and kept us up to date on the details. Made the drive there worth it. We are super happy with our truck. Prices are competitive with other dealers and selection unbeatable. I would do business with them again if in the market for another vehicle. Thank you Morgan for your help!

Friendly & Patient sales staff very attentive and helpful Thank You Derek Wilson for my new Tahoe