VelaPoint Insurance Reviews

Wow, the health insurance industry for individual plans is confusing and overwhelming! I finally was connected to Kalena Taylor at VelaPoint and she was a breath of fresh air. Answered all of my questions, was professional (not pushy like many other health insurance brokers), and she selected the right options that fit my scenario.

First, the person I spoke with was awesome, very nice. But from there it all went down hill. They set you up with a great plan for insurance, than transfer you to the Insurance company to finalize and confirm. When they pick up, they say the numbers I am giving them don't match any don't know what I'm talking about, oh and the first time someone picked up, she had trouble hearing me and I her, so after spelling my name out to her, I got a "well that is what I said" and a comment off speaker, that I heard. So I asked to speak with a different person. With that, she hung up on me. For three days we have tried to set this up , and still no one can help. And the icing on the cake? My money came out of my account! Now I have to get the bank to stop payment etc..

I have used Velapoint for 3 years. My rep is such a nice person and she helped me so much. There was no chance I could have done all this myself. I tried. Whenever I call she knows who I am and what issues I had before.

James was very helpful. Good knowledge & skill sets. Good follow through.

I worked with Robert Smith. He was more than helpful, patient and informtive in answering all of my questions. He helped me find just the right health plan to accommodate the needs of my husband and I. I would recommend Robert in a heartbeat to anyone whom is seeking health care in what can be an overwhelming and complicated process.

Angela was very helpful in assisting me choose my insurance healthcare plan for 2019 .

Very friendly customer service reps. Helped me quickly and efficiently. Would recommend.

Very informative, fast, super convenient! Definitely recommend. The guy who helped did exactly what he said he would when he said he would do it! Great experience.

The agent I worked with was knowledgeable, professional, friendly and even made the process enjoyable. I feel I got just what I need for short term coverage at a very reasonable cost.

Sold me a Rx monthly membership saying it was good for 20 to 50% off. Membership is $10 a month. Seevice gave $5 off a $200 order. You do the math.

This is a scam dont trust this site it is FRAUDULENT

Fantastic Customer Service and the agents worked hard to resolve any issues. I am not sure I was sold the right policy and I had some issues with National General paying for vaccinations. They wouldn't pay them. Cost me additional money that I was not prepared to pay.

Experience was great until I submitted my application and tried to cancel it the same day due to not being comfortable with the policy. Sent email , rep finally responded day or so later and fees were still taken! Did not like the partial customer service!

Wes provided excellent service. He was informative and helpful, and found a policy for my great-nephew that fit his needs. I enjoyed working with Wes and would recommend him when I have an opportunity.

4.8 stars. I got all the help and information I needed. Emily was knowledgeable and listened better than I did. An overall great experience.

Cheri was extremely patient and very helpful with the online application. I really appreciate the great customer service.

Robert Smith at VelaPoint along with his team provided excellent service to help me find new health insurance. They were professional, patient, caring and thorough. My case wasn t simple and they worked to find solutions for me. I highly recommend this group.

12/12/19 once again Robert Smith and team were there for me every step of the way to renew my insurance for 2020.

I was very nervous about shopping for health insurance on my own. I had always had insurance provided by my employer. I was lucky enough to get Bharat "Brad" Patel as my agent. He was amazingly knowledgeable, patient and compassionate. He researched and walked me through all of my options and explained things to me in ways that I could understand. He also patiently and thoroughly answered all of my questions. I could not have asked for a better experience. Thank you, Bharat, for helping to calm my nerves and for finding an insurance product that was right for me!

I do not recommend VelaPoint, once you submit your insurance application, aka: once you've given them your money, they turn completely unresponsive. The employee I worked with was Joseph Taylor Little. He was polite during the initial call and when I had a question, pre-application, he responded quickly. After I submitted my insurance application and had a question, I was NEVER able to get ahold of him. All my question was was how long the application would take to process. I called multiple times, left multiple messages and he never once called back or answered the phone. No one else at VelaPoint would assist me either, they all told me when I called the main line that he would have to help me and that they'd pass the message on to him. Honestly, I've had less-than-good customer service before, but I've never had a company completely ignore me. And there's apparently no recourse once you've given your credit card number because no one else you call there will help you either. Definitely stay away. Terrible Terrible Terrible.

Raquel was absolutely excellent. She was patient with as I rambled on about my situation. Raquel was calm and respectful, very kind and assisted me in finding great alternative insurance options.
I'm very please with this company and glad google directed me to the link.
Thanks Raqual, you made my day a little better.

I've consulted with Velapoint for three years now and always was/am happy with the insurance they helped me to choose. Justin is very efficient and thorough and considers your needs to find the right plan.

Should have 0 stars! They don't deserve to have any. When you ask to talk to the person you need to they go around it and then transfer you to the wrong people! Very disappointed......

Kathie was amazing!!! She gave me all the time and information I needed to make an informed decision.

It's hard looking for insurance, the patients and the knowledge of what was available to me that Carolanne provided and explained allowed me to explore my obtions due to my financial hard ship. This was truly a Blessing and I appreciate her concern dilgence to find me the best insurance for me Thank You again. I have already referred a friend, who's interested in getting affordable insurance.

Jesse Mays was extremely helpful, very knowledgable, took his time to investigate all our options, and went above and beyond the call of duty in finding a coverage solution for me and my family. I can't express enough how much I appreciate his genuine caring about our needs and finding the best solution for our needs and within our parameters.

Kaela was very knowledgable and helpfull!
Had an answer to all my questions right away, she KNOWS her job WELL

Agent Naillon was absolutely amazing!!! He was able to answer my questions and help me find coverage that was best suited to the needs of my family. I am truly grateful for being lucky enough to be able to have such a wonderful and capable individual to assist me.

Excellent in helping me navigate the insurance marketplace for my family. They make complicated, bureaucratic processes seem simple. I am very happy for their help!

Marilyn was the utmost professional. She was patient and diligent in helping me choose the right health insurance company!

Chris Driskell was the agent who helped me and it was a great experience. He helped my son and I find the perfect coverage. I didn t think I would be able to afford dental and vision plans but learned it was very reasonable. Would definitely recommend this to anyone!

The agent was untruthful and told me things would be cover under the plan he set for me. Come to find out none was covered. And the plan was NOT minimum essential coverage. But the lies he told is what made me upset.

Always great customer service and willingness to find best and affordable insurance for customer.

Chris, who helped me with my health insurance needs was wonderful to work with and I felt very taken cared of. Thank you!

Agent Was very helpful in finding the best plan for me. Very patient and did not rush me on applying .

Thank you

Fantastic experience with my agent Sherwanna. This was my first time purchasing individual health insurance (vs. employer paid), so was very overwhelming. Sherwanna broke everything down for me - recommending a plan that met the unique needs of our family and led the way to complete our application through he Marketplace. A true customer first, full service experience. Thank you Sherwanna!

My experience was fantastic. Its a complicated process and it was made simple.

Jesse Mays at VelaPoint was about the 6th person I spoke with regarding insurance for my family. The company I loved went out of business and of course that meant my family was in the market for insurance. Worst experience of my life. Surprisingly, many of the brokers are condescending and one actually told me to eff-off. They all say they'll send you information to consider, but they do not always follow through.
By the time I met Jesse and VelaPoint I had a very jaded opinion of Healthcare insurance sales people and the healthcare system in general.
Very quickly VelaPoint made a strong positive impression.
They did something unique, they listened, kingly and answered my concerns directly and with compassion. I was connected to Jesse Mays after the first person concluded I had called into the wrong department.
Jesse listened. Jesse then put together a proactive plan that met my family's needs. I do not have a simple health care situation. There are different needs for my wife and daughter and I. And my company just closed. That means at this moment, I am between jobs. It'll be tight for the short term.
Jesse worked it all out and left my wife and I feeling like someone in the health insurance world cares about people.
I mention Jesse because he was fantastic, keep in ming that me was not the first VelaPoint representative I spoke with, they were all amazing.
Customer care is clearly their top priority.
I recommend them highly.

VelaPoint makes a cumbersome process, an easy and simple one when it comes to selecting health insurance. Special mention to Troy Belt, whose attention to personal needs and his organized and fast service, makes it a very effective one.

The representative that I worked with was extremely helpful.

I am a new member of Vela Point and trying to get customer service is a nightmare!! If it wasn't such a pain to change insurance companies, I would drop my policy in a heartbeat!

Do not sign up with this company, the customer service is non existent.... It's all about getting you into a policy, and taking you money. ASK all your questions upfront before paying because they WILL NOT return your calls. Besides not returning any of my phone calls or emails they charged my credit card not twice, not three but four times for the same policy. They don't even deserve a single star but required to post.

I am very happy with my experience I'm glad I got a hold of them

Was very professional and helpful. Wes Tucker got me just what I needed fast.

I have used them for years! I had a fantastic experience with Johnathon. He was so knowledgable and patient with all of my questions. Diane Black is also fantastic. These agents really care and want you to find the best possible plan for your budget and your health. Thank you!

Agent Michael Stortz was really great ! very knowledgeable & I feel good about my coverage- Definitely recommend !!!

Joe was great. He followed up with me and walked me through the process with ease. He was pleasant and knowledgeable. Great experience!

Very very good product. I am an Insurance Agent, but not appointed with this company so this is an unbiased review... I dealt with an AWESOME BROKER! FAAAAST SERVICE!!!!

Derrick is AWESOME! He really has a way of educating you about your insurance plans. He is professional, energetic, and well spoken. Best experience Ive ever had with insurance.

I Really appreciated the expertise and thoroughness. Thank you!

Robert made the enrollment process go very smooth answered any questions i had

This rating is for Justin Jones. I was referred by a friend's father who had about 30 years in the insurance business under his belt.

I have zero experience shopping for insurance. My work had always provided it. When I left my salaried position to switch to freelance, I had no idea what I was doing. Justin was patient and kind, answered all of my questions about the complicated NY insurance market. I ended up with a great price on a policy and am finally insured!

I am getting married soon and will be expanding my coverage through Velapoint. I will also be personally referring others in my line of work, as many of them are going through the same thing that i was.

The insurance market is a murky, confusing mess to me. These guys help immeasurably.

Straightforward process; Velapoint offered us policies through reputable, known insurers. The representative was courteous and professional.

It was a pleasure speaking to Wesley! He was very helpful and informative and I recommend you tak to Wesley Tucker. Kind and excelellent customer service!

I felt the agent was very knowledgeable about the Short Term Health Insurance Marketplace. She was not pushy or try to sell us something we didn t need. She also made suggestions she thought were pertinent to the coverage we wanted.
She also was very reassuring that we could contact her at any time.

The representatives were very helpful and explained options well, despite having a dying phone battery at my home. Thank you Alexis

Adam was wonderful to work with! Pleasant, professional and very knowledgable! He explained everything and made the process SO much easier! Thanks!

Matt was really great to work with he answered all my questions he needs a raise!!!!!

Joe little was the best! He was considerate and worked with me every step to get my wife and I an insurance plan that will work great for us! Hands down a great employee and person! I will definitely refer anyone to use your services!

It was easy to get good optical insurance. I would definently recommend then.

The person on the other end of the phone was very nice and helpful. They also understood I was doing 2 things at once.

After dealing with 20+ Health Providers and agents in the last two months, it was nice to find one that knew what they were talking about.

Explained to me what I needed and not what I thought and saved money.

They were very helpful in getting me the interim health insurance coverage that I was looking for.

I am so grateful for Ms.Jenny. She was very helpful and kind. She answered all my questions and made me feel secure. Thank you again ms.jenny

James B. Was extremely helpful. He answered all my concerns and provided excellent customer service. He provided me with a policy that is affordable exactly what I needed. Thank you so very much.

The representative that I've talked with was very nice, he helped me in a timely matter, he answered all of my questions and concerns.

Justin was most helpful and knowledgeable.
And extremely patient with the many questions and concerns we had. I would highly recommend him and his team.

I worked with Diane. In the midst of the busy enrollment period she was very patient, informative and pleasant. We turned over every rock regarding the program I was most interested in. I would have given VelPoint 5 stars based on her performance alone however she could not tell me anything about Kaiser/Group Health plan because they are not contracted with them. A perfect company (5 stars) would be able to help me decide between the major players. Still, Diane said after I had done my own research on Kaiser to please call her back if I chose one of the plans she represented. I was so happy with her I made the effort to do that.

Jesse Mays was an great asset to have on my side when trying to navigate this intricate and trick system. I am more that pleased with the help and guidance he gave me and could not have achieved the coverage I have without his help. I would highly suggest contacting him for your own plan and piece of mind.

My agent cierra makes it easy to understand my insurance needs and finds me the perfect fit at a price i can afford!

The person that I spoke with was Patricia L. She was both Knowledgeable and Helpful. Helped me to file for a plan and explained every step along the way. Much appreciated !

Company is a joke. They try to take on contracts for health care providers and try pushing reps extremely hard, surprised still in business with turn over rate of employees. The prior comment referencing Anna L-- yes, would totally believe that- her husband was/is a manager, but only training words- SELL SELL SELL,, or their 3rd party payroll will call and fire you-oh, which you dont find out about this 3rd party until your first check

I had a great convo with Mr Jag, I was sold, let's hope this policy pans out.

A family member needed a low cost short term insurance. Robert Faulk contacted me. He was very professional and kind to find us a cost effective and necessary insurance policy. Thank you Robert.

Extremely satisfied with my experience. Troy, my advisor, made everything simple and easy to understand. Insurance is complicated. I recommend this company based on my customer service experience.

Matthew was great. He explained everything and helped me get the insurance coverage I needed.
Thank you Matthew.

Josh Rodriguez was amazing! He spent over an hour on the phone with me. He was very knowledgeable, courteous and patient. I really appreciate his level of quality customer service. Thank you VelaPoint!

If you get Wesley Tucker as your agent, you are lucky! He was extremely helpful throughout the 3 hour timespan, while remaining patient with me as I had many questions regarding the different packages. A couple times we had to call back and forth and even then, he possessed an incredible attitude with me and joked around during the conversation, leaving clients in a positive mood (because it sucks calling other insurance companies ugh). Awesome agent!

I had a great experience! My agent, Jon Gerber, communicated in a way that helped me make an informed decision. A very pleasnt experience... Thanks, Jon

Great experience! Our agent helped us with all of our questions and concerns. Highly recommended our agent to anyone.

Very knowledgeable and friendly to ensure I procure the most suitable and affordable insurance policy

Silas Westmorland was most knowledgeable, helpful, courteous and professional. Very thankful to have dealt with Silas. Everything was explained thoroughly and in such a manner that guaranteed understanding. VelaPoint gets 6 stars from me.

Jenny is the absolute best. She is so helpful, responds quickly and helps out with any questions I might have. She's very professional and polite and was able to explain the whole process to me in an easily understandable manner. Would highly recommend her services.

It took a very long time for me to enter my password and date of birth. I didn't know what a non alpha numeral was. Then there was no mention of what to do to change the year for your birthday. Put up a message next to the month stating press on month to change the year would have saved me a lot of wasted time.

Fantastic Customer Service when signing up for WA state healthcare plan. Barry and his team (Crystal and others) answered questions and helped on the application, then did "warm hand-offs" when they needed to get somebody else involved.

I could not have been more pleased, so a huge thanks to all!

Affordable alternative to Healthcare.gov and other Health Insurance.

My experience with this company and its professionals has been very positive.

Their staff members are very knowledgeable and appear to be highly committed towards providing excellent customer service.

This company offers very competitive rates and a diverse portfolio of products and services.

Charles was the very nice (and extremely patient) man who helped me when I called on the last day of Open Season, frantically trying to find insurance so that I could get OFF my (ACA) BCBS plan, which had gone up to $2600 a month! For ONE person!
First of all, I didn't even have to wait on hold for an hour to get a live person! Charles picked up immediately and I was so surprised to hear a live person on the other end of the phone that I thought I must have misdialed the number!
My entire conversation with Charles was wonderful! When I hung up the phone, I felt complete RELIEF!
And the follow up I got from Charles was seamless! So much so that I could hardly believe it had actually been done. Already! It just seemed WAY too easy! Wow. I'm still stunned, in fact, that not only am I already signed up, but that I will now be paying a FRACTION of what I was paying for the ACA-sponsored plan!
THANK YOU, CHARLES!!