Charles was the very nice (and extremely patient) ...

Charles was the very nice (and extremely patient) man who helped me when I called on the last day of Open Season, frantically trying to find insurance so that I could get OFF my (ACA) BCBS plan, which had gone up to $2600 a month! For ONE person!
First of all, I didn't even have to wait on hold for an hour to get a live person! Charles picked up immediately and I was so surprised to hear a live person on the other end of the phone that I thought I must have misdialed the number!
My entire conversation with Charles was wonderful! When I hung up the phone, I felt complete RELIEF!
And the follow up I got from Charles was seamless! So much so that I could hardly believe it had actually been done. Already! It just seemed WAY too easy! Wow. I'm still stunned, in fact, that not only am I already signed up, but that I will now be paying a FRACTION of what I was paying for the ACA-sponsored plan!
THANK YOU, CHARLES!!