VelaPoint Insurance Reviews

They got back to me when they said they would. I was allocated insurance agent Wendy Herrman. She asked a number of questions to understand my needs. She was knew the insurance products she was selling. She was engaging and friendly, as well as professional. In summary, Wendy was excellent and the service was excellent.

Emily was extremely helpful and was able to answer all my questions with no hesitation. She was also able to help me find the dental providers I was looking for in my area. I felt like I was taken care of by a true professional.

Great experience Alexis helped me find a plan and she was very helpful and so polite and just a sweetheart I highly recommend Velapoint Insurance.

the customer service was just delightful, like drinking the cold and best water bottle in a super hot day.
I loved the quickness that the policy was made and put to work.

Thank you guys!

Think twice. Do your homework. Substandard product. Substandard service and customer service

Nicole has attended my insurance needs for two years now. She is professional, knowledgeable, and she works to make sure the coverage is adequate and not excessive. Highly recommend!

I'm from the UK so American medical insurance is a challenge to understand at the best of times. I can't recommend Barry highly enough, he really listened to what I needed to achieve and made everything very clear and straightforward. A great service.

Agent was amazing. She explained everything and I felt she did a really good job for me

Enrolling in the dental insurance I needed was a simple process and the agent that I spoke with was very professional and courteous. I have no complaints. In speaking with the agent he was very knowledgeable and assisted me in choosing just the right insurance for me.

I had an opportunity to work with Jesse Mays. He was absolutely phenomenal. He was polite, attentive, courteous, not pushy, and informative. He helped me to find the best affordable healthcare for my husband. He explained the different options so thoroughly that I knew at the end of our conversation, I would be selecting the right plans for him. Jesse was patient and answered all my questions, mind you I ve asked some questions several times still he patiently clarified them all. He was personable and held a calm collective manner the entire time. He was born to do this job. I highly recommend Velapoint Insurance- and if you have a chance to work with Jesse- You will be in great hands. Hats off to you Jesse. Thank you for your outstanding service.

Very mixed emotions are how to review. Initially used VelaPoint in the summer to sign up for short term coverage due to a job change/loss of insurance. In the beginning, the agent who spoke to me was helpful, but it ended at that phone call. Even though he offered to help if we had any questions or concerns regarding our new insurance policy, it was simply IMPOSSIBLE to get ahold of him. Two weeks straight of no returned phone calls, no return emails, etc. Some details regarding or policy were not explained properly in our eyes, and we are still being affected by it currently even though our policy is no longer in effect. I was passed around from person to person, and the customer service ladies helped to the best of their ability but were not able to answer my question(s) because it was the agent himself who I needed to speak with. Such POOR follow up.
We had to reinstate our short term medical and go with another temporary policy until open enrollment for 2019...and another agent helped me. At the end of the call, I cordially asked him... If I have an actual question, will you actually return an email or call, because my past experience was not a good one.. He assured me we wouldn t have an issue if so, and was helpful during that call. In the future I m not sure I d use VelaPoint moving forward.

Angela Evans has been my agent with this company since 2017! She is amazing!!! She goes over and beyond the calls of her job to provide support, compassion, and patience while you make important Health insurance (and other insurances) coverage decisions. I felt heard and that she cared about me as a person and what works best for me. Thank you!!!

Jeremy was amazing and very patient and helpful while I explored all of my options for insurance. I will recommend Jeremy to any family and friends who are looking for insurance!

Andrew was very informative and helped me out with what I needed!

Dwight was very kind and diligent on finding me affordable insurance. He handled it personally and with care. Great customer service.

Great , your agents are very helpful loved the experience.

My application was facilitated by Nicole, a senior agent with VelaPoint. Her interactive style of handling the intake and verifications made the experience fun and relatable. What greatly put me at ease was her willingness to answer my every question and explain how the health care insurance system works the the best options i would want to consider.

I got connected to Velapoint by Covered California and John Alexander answered the phone. From the beginning of our conversation John was amazingly helpful. He walk me through the process without ever being pushy. Eventhough i ended up getting my health plan from another agent I will never forget this genuine gentleman's passions to help people.

Samuel was extremely helpful and found me excellent coverage. I would highly recommend!

OUTSTANDING customer service and support. Extremely knowledgeable and well informed. Person we spoke with very courteous and extremely helpful. Great product selection.

My questions and requests were handled expertly and very quickly. I could not have had better customer service!

I almost lost hope of finding insurance coverage. My experience with health care agents/brokers/benefit specialists was not bad, it was absolutely disturbing. After many exhausting hours of making phone calls and getting increasingly confused, I called VelaPoint Insurance. From the very first moment, when Jesse Mays, one of their benefits specialists, picked up the phone, I knew that I would be taken care off. He possesses this rare nowadays ability to listen and to hear you, his knowledge of healthcare industry is impressive. He was able to find the perfect plan for me. I enrolled:) Thank you, Jesse, for a SUPERB customer service experience!!!

perhaps due to my own lack of tech savvy, &/or time issues, I did not easily find comparison info on the 2 lowest cost plans. which had over a one hundred dollar difference between them. also... in this survey about my experience... I must say THIS IS THE FIRST TIME I AM SEEING THE NAME VELA POINT ! while I was offered a "pay now" option, taping that choice sent me on an endless loop of non action. ultmatley I made 3 different calls to the customer service #s offered, ( this took over an hour), ONLY ON THE THIRD PARTY I spoke with was I told my account had not processed yet & so could not accept a payment. WHY then was I offered "PAY NOW"?????
Overall, if I had a choice to do it again...I would NOT.

James was very professional, knowledgeable and patient. We discussed other insurance quotes I had gotten that, saving me from the scam of a lifetime. Open, honest, and an appointment already in place for ACA enrollment options.

Signing up was fast and the representative was great. I was able to use the insurance the next day. I will recommend this vision plan to everyone.

Wendy Herrmann gave me the best customer service that I have had in a very long time !

I had a pleasant experience with a Brihanna she was efficient and would take out time to meet my need. I would recommend your Vela Point to others.

Mr. Patel was very professional and worked with me for a plan that was right for my budget and the proper plan for my youngest daughter who is in her Junior year at College. Thank you Mr. Patel

Very knowledgeable and professional help with my health insurance needs.

Kevin Brown was exceptional! He listened and heard my needs, made recommendations and guided me along the way. He made a task that I was dreading seamless without being pushy. He gave me options both verbally and by email and set up a time to call back. He understood that I needed to think and weigh out my options, he was patient and answered ALL of my many questions. Thank you Kevin for meeting me on my level and being so helpful. I appreciate you so much. I HIGHLY RECOMMEND Velapoint and Kevin!

ONLY Major medical. I was led to believe there was rx coverage and there is NOT - you have to join a savings card program. I called my pharmacy and it saved a whole big $5.00

Great experience the representative listened and offered insurance that met my needs and budget.

Good Knowledge of the different plans. I appreciate the patience and the help.

Jess was very professional and saved my family a considerable amount of money and was very helpful on explaining in details and didn't leave out anything and got what was important in our Health . Thank you very much,blessed.

edit: So, I decided to completely change my review after working a bit longer with VelaPoint. As it turns out, the person who had agreed to help me get coverage ended up completely cutting contact with me and didn't respond to my calls/emails. He had said in an email that he would upload my proof of insurance covering ending with my previous insurance company and he never did that, which then led me to not receive the coverage I needed for the only month that I needed it. In the end I 100% regret trusting Jesse because he genuinely seemed like a nice guy, and probably is, but he completely dropped the ball and made my overall experience with VelaPoint extremely negative. I left my original review below so you can contrast how I felt when I originally worked with VelaPoint to where I'm at now.

I had an odd circumstance of only needing health coverage for one month and was unsure if I would be able to find an appropriate plan. I called VelaPoint Insurance and spoke with Jesse who was not only helpful, but kind and informative. I left knowing what coverage I was getting, why I was getting it, why other plans wouldn't have worked, and just a general feeling that someone actually cared. I couldn't recommend VelaPoint enough, as if you couldn't already tell from my review that reads like it was written by a marketing team, and I will be recommending anyone to use their services in the future.

The representative was very nice and I really appreciate the sense of honesty, I'm very happy with the insurance plan provided!

Nicole was amazing! Knowledgeable, efficient, thoughtful. I will continue to use her for my insurance needs. Highly recommend!

The representative that helped me was amazing! She did all the homework and research for me and got me signed onto a new plan very quickly. Thanks Angela Evans!!

Fantastic customer service with many insurance options provided. Jessica Daniels truly cared about me, as her client. She spent extra time to research, and recommend, the best health insurance coverage, at the best price, for me and my husband.

When I needed insurance quickly James was a great help. He explained everything to me. Gave me options and advice. I had a great experience.

Great customer service!!! Betty was very helpful and found a plan that fits my needs and budget!

Recently I tried to research a healthcare plan on my own but it became very confusing and stressful. Then I found Mr. Aaron Davis at VelaPoint Insurance. Each representative before him didn t seem to have the same training, making it even more difficult to find a suitable healthcare plan. I did not understand the healthcare options that were available and his expertise was essential. He clearly knows the health insurance field inside and out. He willingly explained everything, at times even twice. He s also super friendly and positive as well. As a satisfied customer, I m so happy to say Mr. Davis turned my bad experience around in a very timely manner. He quickly found a suitable plan that is the best choice for me. He is a problem solver with integrity and knowledge. Mr. Davis certainly makes VelaPoint Insurance look good.

Chris D. was the agent that expertly assisted me. He was extremely knowledgeable and kind. He patiently helped my select two very reasonable policies - dental and medical savings. This couldn't have been a better experience. I highly recommend Chris!

Wes helped me with my insurance and he was very helpful and professional in every way!

Experience of with customer service with Michael Castaneda made it so easy to complete medical coverage for my children. He walked me through every step of the way.

How can i rate this servicce I just signed up for it.

Ciara at VelaPoint is A-MAZING!!! She is knolwedgable, thorough, reliable, and most importantly, patient. I rely on her to call me when it's time to renew my insurance and she's always prompt. She explains things and summarizes issues very concisely. She's patient with me when I'm slow to understand and when my computer is slow. She brings me great peace of mind. I am so happy to have found her!!

I have had nothing but the best service when speaking to the VelaPoint Team. It is a pleasure doing business with VelaPoint

Easy to get ahold of and worked through all my questions until we came to the final decision.

Jesse Mays helped me find a great insurance plan for myself about two years ago. I recently needed to add my son to my insurance plan so I emailed him to see if he could help me find something that would work for our family. He called me within a couple of minutes and had a few plans for me to choose from that were all great. Once we decided which one to go with he called me back right away and got everything going over the phone. The process was quick, easy, and understandable. We had insurance that same day. I'll be calling Jesse with any future health insurance needs!

Robert was professional, knowledgeable and made the process so smooth. I wish everything in life worked this way. Highly recommend him and VelaPoint Insurance.

Very friendly customer service experts, also very helpful and knowledgeable! Angela was awesome!

Was very pleased talking with him and answered all my questions and help me understand if I had a problem Thanks

Angela was very cheerful, patient and helpful. The patient part is really helpful as I have old-timers disease.

I commend Robert Falk for his outstanding service in assisting me to obtain health, dental and vision insurance for my daughter and me. When the Marketplace failed me, Robert was there to provide me every option possible and get us immediate coverage. His follow up was impeccable and he was patient and knowledgeable in answering all of my questions. I have already recommended him to 3 people who may need help in the near future. The world needs more Robert Falks, that's for sure!

Our experience with Caryann was very good. She was thorough in researching insurance plans, provided a few options and answered our questions. We are happy with the policy we have in place.

Very good experience. Was expecting a difficult time choosing a plan but my agent was so helpful and patient that he made me feel at ease.

I've had reason to purchase health insurance coverage for two of my college age children recently. Thankfully, I happened on VelaPoint (via the web) and feel lucky that I did. Prompt, professional assistance on the phone, with knowledgeable answers to any and all questions, made what might have been an annoying chore a walk in the park.

The service I received was absolutely outstanding. Couldn't possibly have been better. I am one happy camper!

My five star review is based solely on my customer service experience with Angelia Ogle-Pollard. She provided excellent service and is knowledgeable. Thank you Angelia.

The agent that helped me, Samual was dillegent and returning my call in a timely manner. He advised me ahead of time it would take approx 45 min to set up my plan. At the end of this process I felt like relieved that my new insurance policy was set and ready to go.

Very professional and I would highly recommend this co.

Worked with Sam O. Very helpful and patient. Answered all of my questions and I had many. Saved over $600/month versus ACA plans with just slightly less coverage.

Barry V is always a pleasure to work with. He s super helpful and makes the process straight forward and hassle free. Thank you!!

Our agent in the marketplace was Alan Charing. His attention to our needs for med/dental insurance and his attention to detail allowed my wife and I obtain our "customized" medical insurance plan. Thanks Alan!

One sentence answer to my question. Did not in any way help with my problem. WORTHLESS!

Finding Insurance is stressful and overwhelming, but VelaPoint makes it walk in the park. Every employee I ve ever talked to has been extremely helpful and friendly (Thanks Patricia!). I will continue to recommend VelaPoint to anyone and everyone!

Sherwanna is extremely knowledgeable, patient and helpful. She makes maneuvering thru a tough process a breeze.

I am 20 years old and still very confused when it comes to picking out the correct plan for me! Angel Rodriguez-Munoz helped me through the entire process and was super friendly throughout the call. He made it easy :)

Barry was super knowledgeable and helped me find the right package. Thank you!

They do not even deserve one star. Pretty sure this is the worst company out there - everyone passes around the responsibility of taking your call, transfers you until you end up where you started, after a couple of hours of you trying to get things done. Then, when trying to reach a manager --because you've gotten absolutely nowhere except for talking to a bunch of people who don't handle your business or listen to what you need handled in the first place -- you will listen to automated music for a ridiculously long hold time, only to have an automated system ask you to leave a message. When Crystal (the supervisor) calls you back, she has a bunch of apologies and no clear answers other than the fact that she can transfer you again or connect you to the right person - and the whole process starts again.

It is really refreshing when the person you speak to at any insurance company can answer any question that you have without putting you on hold all of the time. Nicole was great to work with and very knowledgeable about all of her products that she provides and delivers it all very professionally. Nicole is getting referrals from me for sure...

Brittany was very patient and helpful throughout the experience. She even took the time to search for docs and hospitals near me and send me a list.
She provided many options and explained everything clearly.

The customer experience was amazing, didn't have any problems. Would definitely recommend to family and friends.

I had a wonderful agent Jeremy that explained everything so clearly and went out of his way to be so helpful. He was so knowledgeable about the different plans and so informative.

Very satisfied with all info provided. Total satisfaction for timeliness of the whole process of getting signed up for all coverages needed.

I had the best experience signing up for insurance with velapoint. Emily Otten, was the woman who helped me and she made the whole experience so easy and relaxed. I almost felt like I was talking to an old friend . Highly recommend

Jonathan H, Insurance Specialist was a huge help!! Explained everything well and answered all my questions.

Trisha Marrow was the best. I felt she really had my best interest at heart. She needs to be recognized for her excellent customer service!

This is the second year we have worked with VelaPoint Insurance. Their Representative, Jesse May, is professional and helped us find the best products for our particular needs. He is knowledgeable about the products and the industry in general. Although we could work with someone locally, we choose VelaPoint.

I needed a short term health insurance plan. Alan helped me. He was very knowledgeable, experienced and efficient. I recommend him and the company.

Sean was great to work with and explained well what tools would cover my concerns.

Agent Alicia was very informative, and has the skills to train others of her knowledge.

Samuel was awesome. Patient and did what was needed to make sure I had the right plan!

The representative was rude and when I hesitated, due to genuine concern, to share personal information that was completely unrelated to my general questions about a health plan, he hung up on me. The representative gave his name as Oleg.
One star, only because zero does not seem to be an option.

Marilyn does an excellent job! SHE is the reason I am with VelaPoint!