Daniel DeHate Review of VelaPoint Insurance
Jesse Mays at VelaPoint was about the 6th person I...
Jesse Mays at VelaPoint was about the 6th person I spoke with regarding insurance for my family. The company I loved went out of business and of course that meant my family was in the market for insurance. Worst experience of my life. Surprisingly, many of the brokers are condescending and one actually told me to eff-off. They all say they'll send you information to consider, but they do not always follow through.
By the time I met Jesse and VelaPoint I had a very jaded opinion of Healthcare insurance sales people and the healthcare system in general.
Very quickly VelaPoint made a strong positive impression.
They did something unique, they listened, kingly and answered my concerns directly and with compassion. I was connected to Jesse Mays after the first person concluded I had called into the wrong department.
Jesse listened. Jesse then put together a proactive plan that met my family's needs. I do not have a simple health care situation. There are different needs for my wife and daughter and I. And my company just closed. That means at this moment, I am between jobs. It'll be tight for the short term.
Jesse worked it all out and left my wife and I feeling like someone in the health insurance world cares about people.
I mention Jesse because he was fantastic, keep in ming that me was not the first VelaPoint representative I spoke with, they were all amazing.
Customer care is clearly their top priority.
I recommend them highly.
Comments: