United Apartment Group Review

I was a resident at the Vantage property in Harlingen. The service from management was and continues to be unresponsive. I moved out in September of 2017 and as of December, still no deposit refund or information on it. Don't waste your time calling the San Antonio office or sending emails. They don't answer or respond.

Try getting to talk to an operator it s not going to happen the machine kept bringing me back to the same option of pressing star to talk to an operator over and over even after pressing it it will still go back to that option.

Well I had a nice lady from San Antonio united group call me back unfortunately she was not that person I needed to talk to. Can someone from Bedford office please call me ASAP. I need to get this resolved. I've already complained to BBB what else do I need to do.

One star is way too many! Emailed UAG to speak to them regarding issues at their complex just down the street over 8 months ago and still no response. Office management is not helpful to say the least, their "handle it yourself" kinda responses do little to ensure the right to live peacefully in their community. Orders of Protection against tenants and still they live in the complex still harrassing neighbors. When UAG refuses to communicate with tenants and their office staff the same what is left to do? Put every grievance in writing and come together as a community to FORCE a peaceful living condition! Do yourself a favor and DO NOT RENT FROM UAG at least here in San Antonio.

Appreciate the current efforts to repair the exterior of the entire complex. Waiting on the new paint job. Mgmt always responsive to my work orders. Maintenance staff professionals and prompt in response to work orders. Mgmt staff professional & respond to my request for help & info.

Love the peaceful atmosphere, so nice and quiet, and as usual all the staff is top notch

If I could give this management company a negative 5 they desire it. They manage Country Oaks Apartment in Kirby, TX 78219. The complex is nasty. They have mice, roaches, bed bugs, and squirrels in the walls. Dianne, Manager and Pepper the UAG Manager are HORRILE! They have no sympathy they will tell you it is not their problem. If you broke, need a cheap rental and do not care how you living then UAG is the apartment rental for you. If not stay way from any of the property they manage.

I currently live in one of their apartments in Denton TX. The management staff is dishonest. They will steal your property. Stay away from the United Apartment Group as well as the Vibe at Denton. (Edited) -. I got my property back. It took some fighting, but in the end, they decided to do the right thing.

A relative of mine lives in a residential community recently managed by this company (Bristol Square Apartments) in Dallas, Texas. It was a nice place, until recently. There have been a rash of break-ins (at least 15 since the beginning of the year) and management hasn't taken any steps or precautions to ensure a safer community. My loved one is fearful and anxious over the recent turn of events. I am afraid for her. Management does not communicate and no plan of action is in sight.

to whom this may The 809 Building is full of bed bugs, when trying to talk to the manager is pointless she rude and very unprofessional, only one elevator working three on your side came out an interview several tenants about the living condition and the reply was the company can do a lot better than just collect the tenants rent money. why are you giving false reviews about the living at the .P S address these problem
please thank you

Apartment in TN somewhere the OWNER (of what someone mentioned to me ) (Making us Pay online) Very Silly and not Smart.

This company manages a property called Galleria Manor Senior Apartments. I've called and left messages and no one has contacted me back. I scheduled an appointment to meet with someone in person because no one is answering the phone so I have to be forced to meet someone since no one wants to respond back to me but I couldn't even go to the appointment because I'd have no way to get in since I can't get in contact with anybody. I'm beginning to think this isn't even a real complex.

have lived at the pointe on rodd field in cc tx for over two years. in these two years I have succombed to stopped up toilets, leaking plumbing under sinks, mismatcked cabinets in kitchen and bathroom, countertops that are practically breaking in two. Sliding glass doors that are constantly falling off the track Three dumpsters on grounds that are constantly overflowing. Trash on grounds that has not been picked up for the better part of three weeks. Tenants taking their dogs out to do their duty and it not being picked up plus tenants from the apartments in the back bringing their dogs to the front area so they don't have to step in it around their apartments. Upstairs neighbors that house pitbull dogs big enough to ride,and with mouths' filther than a sailor when confronted about their pets that are kept in kennels for the better part of the day and night and the poor animals scratching to get out. Have complained to management but to no avail. Have also had to put up with tenants partying till all hours of the night and throwing their epmties on ground or in some cases breaking their bottles in the parking lot. I am aware there is no assigned parking but when there are five adults living in one apartment and everyone has a vehicle this creates a problem for other tenants trying to find a place to park. There are vehicles that have been abandoned and have yet to be removed by the towing service management has employed. It appears UAG is only concerned about how much money they can make from these delapidated apartments and not the tenants. At times it seems we are living in a third world country from the conditions of this complex. This would seem to justify me breaking my lease without me being held in contempt. I am sure this will fall on deaf ears and blind eyes and more than likely swept under the carpet but at least i have proof that it has been submitted. My intentions were to not give this complex any stars whatsoever but I had to in order to submit Thank you Hector Barrera

The culture of this company is amazing and I am proud to be apart it it. UAG has been recognized for having amazing staff members who are commitment to all residents, helping people every single day and it's overall commitment to all their employees. UAG Property Management Group is firmly committed to helping residents and employees to do their best by giving them the tools they need to accomplish anything. I highly recommend United Apartment Group to anyone!!!

They bought Remington Meadow in Arlington and they are the worst. They are now charging guest to park in the parking lot. They are the tackiest and greediest management company I have eve heard of. They increased the rent, charge for covered parking and now regular parking. They have contracted with a towing company. Lease up and I'm gone

This is by far the best management company I have had the pleasure to work for. I have been given way more opportunities to progress, build, learn, and grow within my career working for United Apartment Group. If I had to move away from Gulfport, MS I would transfer with United Apartment Group in a heart beat. They have been nothing but a pleasure to work for. The staff members on site and in the corporate office are always there to help. Very nice and professional. I wouldn't want to work for anyone else. Definitely a family oriented company. They are my family.

Ellis Partners in Management Solutions thoroughly enjoys working with United Apartment Group and has been a partner with UAG for 20 years now.

United Apartment Group has been a great management company to work and personally live. I have been an employee of UAG for six years now and I am very blessed to be a part of their team! Our number one goal is to provide quality customer service and resident satisfaction.

Be aware of United Apart Group s business culture. There is a lack of respect for overall ethics and accuracy of informations. The training and applied policies are not consistent across the board.

UAG is a Great Company! We all work together as a team to reach the common goal - Success! The best part is you don't have to go through layers of upper management to get resolution to a problem. Carrie & Tim are always available to help assist with any issue or concern just like a true partnership!

I waited almost 4 months to receive my refund check from the corporate office. I called multiple times and I sent emails. I also left multiple voicemails. I did not receive an answer or a response. I'm feeling like I'm getting robbed by this company and my next step is to hire an attorney. You cannot do this to people. We want our money back. Taking our money and not refunding it as you are supposed to is stealing. I am tired of telling my wife that our check has not come in. We want our money!

" your work is going to fill a large part of your life, and the only way to be truly Satisfied in what you believe is Great work. The only way to do Great work is to Love what you Do". Working for UNITED Apartment Group is Ridiculous Amazing !!!! Come and join our teams

I am resident of one of the property of United Apartments Group. Experiencing bad customer service. Specially the front office staff is always offensive. reported my apartment's AC issue many time in the past months but there was no action. 14 days ago I report this issue to the corporate office they did something temporary but still I am waiting for the permanent. Sorry to say but there is NO Customer Service.

We moved into their new property, Central Park at a Craig Ranch, in McKinney when half of the property was still being built. So far the experience has been great. A couple issues with gate codes and errors, the usual fire alarm testing of a new building etc, but for the most part have been great! We love our new apartment and plan to stay here for as long as we can. Looking forward to using the new pool this summer. Can t say enough good things about the staff in the office. Tara and Madison have been awesome since day one and are always so friendly. They even remembered our dogs name and ask how she s doing!

The only downside of the apartment is the size of the parking garage. The complex is entirely done now and I d say the community is about half full and it s hard to fit 2 cars going opposite directions in and out and with more cars in tight parking spaces it s made even more difficult.

I also hope that they plan to put some sort of finish on the concrete floors within the breezeways of the apartments just to clean up and feel less like we are living under construction.

I have been with UAG since 2013. I am currently the make-ready technician here at Bainbridge Villas. I have learned so many things. I enjoy painting, but I also enjoy taking a dated apartment and creating a contemporary home with all the new upgrades UAG recommends. These upgrades may be small but they have a big impact on the overall appeal of the apartment. On a personal level, I appreciate UAG s policy on time requests. The company is very understanding and I have never been denied any reasonable requests I have had. It s easy to want to stay a long time with a company like UAG! Thank you very much!

I used to reside @ Ascension Point Condos in Arlington TX & can say that it starts from the top down.... this is one of the worst customer service experiences I've encountered! No one answers calls, returns voicemails & they've even ignored a BBB Complaint. Not sure how they're staying afloat with all the issues. I'll attach my review of Ascension Point to this as well.

Do NOT move into this place!!!! Looks can be deceiving... the exterior is somewhat maintained but the apartments are not. When I moved in the apartment was still dirty, mismatched paint, broken blinds, clogged dishwasher, dirty refrigerator & toilet & the ice machine never worked. After multiple work orders put in everything was addressed fast forward to 2 yrs later when I wanted to upgrade from a 1 to 2 bedroom I ran into the same issue... A DIRTY apartment!!!! They don't take pride in their apartments & Michelle the office manager is rude & will talk down to you or flat out hang the phone up on you, she hates her job & it shows. When I asked her when they were going to renovate the property... she just laughed! Now that I've moved out they've charged me for cleaning the carpet when they're actually replacing all the units with new carpet & holding my money hostage. I've even filled a BBB complaint to no avail. Don't let the prices fool you... it's NOT worth the hassle!

This is the most crooked apartment group. They are trying to illegally lock me out of my apartment over TEN DOLLARS. ten dollars that I wasn't made aware of, that they suddenly tell me about at the end of the month. They tried it the last two months because of their computer systems and when I ask for explanation? I'm insulted by the regional manager for our apartments. You bet I got a lawyer. You want over a thousand dollars a month from me? No. I'm using it to pay my lawyer and expose this company because I have HAD IT.

Submitted an invoice for payment back in September and we still have not received payment. The property manager keeps ignoring and giving us the run around and we have not received any response from the corporate office regarding payment.

If I could give zero stars, I would. My apartment complex, which is owned by this group, has been without hot water for three days. I spoke with our community manager and was told United Apartment Group was denying funding for a new plumber. I tried to call their corporate office, but the number was invalid.

I have been with UAG since 2012. I started as the assistant lead technician. I was promoted to lead maintenance technician in 2014. UAG encourages me to share my training with others and I enjoy this part of my job very much. I have been able to build a great team here at Bainbridge Villas and we all work well together. I am grateful for another feature UAG offers yearly and that s Maintenance Appreciation Day. It s nice to be recognized for our efforts. Thank you, UAG!

I wish I didn't have to put a star because this is a poor excuse for a management group I have been calling back to back trying to speak to someone about filing a formal complaint against my apartment complex without having to bring legal matters into the situation with my experience from the property manger the disrespect and rudeness to calling this number that you have as a contact but no one ever picks up I see I'm going to have to go the legal route and contact my lawyer this is so unacceptable.

Jackie was very helpful! This has been a great company to lease with and I would definitely live at one of their properties again- Summer

This business is trash just like the apartments they manage. I don t know how they do things in Texas but in Virginia where I m from people answer the phone or atleast return multiple voicemails. I ve been trying to contact this place to give me my refund for my Vida apartment application I did on March 27. Texas property law states a landlord has 7 days to process an application after receipt of money by applicant. Here it is May 1 and I still have yet to get my refund. And UAG when you see this do not comment and say please call us I ve called y all multiple times and you haven t returned any of my calls. If I do not have my refund by May 9 I will be getting an attorney and will be taking you to court for $100 civil penalty, 3 times the amount I paid ($153.27) plus attorney and court costs. So I m thinking around $1200 if you don t give me my $153.27 back.

I live at The 903, I moved in here at the beginning of this year. This is a great quite, comfortable place to live. The office ladies are very sweet and always on top of everything I've had to ask or have help while doing my paperwork, or any other matters. The manager Im thinking her name is Terri, she is the sweetest, kindest,most understanding leaser I have ever had to deal with. It has been my pleasure to have picked The 903 to be a forever home!

They don't pay for services rendered. When we call apartment manager at Waterford Glen Apts., they don't answer the phone. We have left numerous messages and never receive a return call. If we call from another phone, they answer by the second ring but don't have any answers for request of payment and do not know any names of anyone for us to contact. This is a very unprofessional company. I would advise everyone to steer clear of this company!

The Concord at Little York ran by Tim Lohrmann is a total mess he is very rude and very sarcastic does not care about the people staying in the apartments or the conditions that they are put in such as myself being left in the heat for three days in my apartment it was 98 degrees for three days in Houston heat so you can only imagine what I had to deal with it was cooler outside than inside I called emergency maintenance they never responded so /Saturday they sent a joke for a maintenance guy he didn't fix it so there for two more days of pure hell heat in my house I could not cook could not have company could not sit in my own house let alone sleep and so finally we get to Monday at the apartment manger Doddie was being so nonchalant about the situation because it was not her or Tim ... they gave a measly $100 dollars off I feel that was very low considering that I could have died or passed out or had a major illness were I would been in a worse condition this is very poor and sad I spoke so highly about these apartments until now I can not wait until my lease is up !!!!! Horrible horrible horrible defiantly would give a 0 star !!!

Worst service ever, They never answer the phone or emails and when they do they mislead and cancel appointments whenever they feel like it, DO NOT LEASE WITH THEM, The Parker Apartment Home on Fairdale has the worst agent Tabitha Gonzales and she will not do anything to help, Today there was 3 of us trying to lease an apartment there and she cancel 2 of the guys, she reschedule me for the afternoon and as usual she left early the office and cancel my appointment

Dont hold your breathe waiting on a call back since you cant seem to speak to anyone directly. Ive called several times to complain about Villas De Cabo and cant seem to get a call back. But when i ask questions in the office the answer they seem to have to everything is that its the "owners" decision. Some customer service...

The customer service is awesome! I feel so at home here!!

Attempted many times this week to reach out to someone in the corporate office. Only options I have are to leave messages...This week I have left 3 messages to Karen K's voice. When prompted to "press star" to reach an operator, I'm directed back to her voicebox.

Thank you, UAG, for believing in me. I started with the company in 2011 as a housekeeper. In the same year I was offer the leasing agent positon. In 2013 I was promoted again to assistant manager. I love UAG for giving me the opportunity to grow with the company. UAG has offered me the manager position but until my children are older, I am very, very happy in my current position. In the future, I may consider taking my career with UAG to the next level. As for now I will continue to enjoy working with the company.
Thank you UAG!!!!!

I have been with UAG now for 4 years. We have grown to a new level in the multifamily industry. Breaking into the top 40 management companies in the US. We are to stay! Love this company and the people I have the pleasure of helping on a daily basis.

I love living here. The office staff and maintenance are always super friendly and willing to help. Maintenance issues are always handled quickly and most times the same day requested. The grounds are kept very well manicured. I would highly recommend making Sawgrass your home!!

This place is a scam and the definition of slum lords. See for yourself that the only people who rate this company a 5 star are employees. Their generic reply as if they care is for looks. You can call and email all you want, they do not care and will not respond. You will live with the rodents and pests and pay them. They don t care about you, your babies, or your grandma. I hate to see businesses like this still around. Report to the better business bureau. Do not waste your time leasing with them

Love United Apartment Group! This is a great company to work for!

poorly maintained...garbage piled 10 feet high every week end in garage...no garbage pick up on week ends. Halls dirty....not cleaned in 3 weeks now...have not met a single resident that likes living here....

Please never rent here. Save yourself the trouble.I lived here for 3 years before the new management took over and love it. But I hate living here now. So here's a list of things my roommate and myself have had problems
with since we moved in.

1. Move in date kept getting pushed back and we weren't compensated for prorated rent for a later move in date.
2. We didn't have a hot water heater for 10 days after we moved in.
3. I had a bunch of unknown fees that weren't told to me by the leasing agent at the time. But management later
decided to gouge me with these fees.I mean why would they have given us the keys without charging us
with all of the appropriate fees? But apparently I had to pay a bunch of fees I didn't know about
and management never told me about it. They just charged me a bunch of late fees for not paying
money that I never knew I owed for the apartment.
4. Our A/C hasn't been working properly for over 5 weeks now. Management has replaced the unit and tends to blame us (the tenantsr)
for the fact that the A/C isn't working.
5. Management tends to post "Contact us" type comments on here. They will probably post one as a reply to this comment.
But I HAVE contacted them and it has been useless so far!!!!

Corporate is no help whatsoever. Don't even bother.

The 903 in Arlington i moved in in February, and she knew this because she told me look at the photos, this is what i get for $1302 a month ppl look how they do business notice the roaches and surface of the stove click on my name.

If i could give zero i would. The maintenance is a joke, staff ignores requests and United Apartment Group also ignores calls. Left messages at corporate for avistar at wood hollow never returned calls. I left several reports of rodents in apt. staff said they take care of that them selves. 2 months later still have not been here to do so. I get email telling me to not leave food out to get rid of rat. Really?!? Thats solution huh. Not common to have cops in parkung lot and drugs rampant the smell is every day thing and staff think its ok. As soon as lease is up im out. I highly recommend you do not move here! May be nice location dont be fooled.
Horrible place.

Love working for the best company out there, they value their employees and are down to earth, friendly, and caring to all. Thank you for all you do !!

Try to get in touch with them 3 times about the deposit, which I never get it back after moving out from one of their properties 7 months ago! No responds no deposit no explanation

This place is the property managment company that runs my building in fort worth TX, renaissance gardens apartment homes. We have had no hot water for 5 days going on 6 now, I have contacted the health department in texas and notified them of this. This company is trash and dosen't care for its tenants mo matter where they stay.

I've never lived in these apartments before in my life ,,I moved to Dallas in 2017 .so last week I did a background check on myself,,came to find out I've lived in Bristol Square,,,before in 2009 i dont know who used my is identity,,but i was big and pregnant in 09 lived in Ashdown Ar at this time in 4/09 now i have a civil suit on my record that i just now knowing about ,,,never has it came up since I've been renting nor show up on my credit report... I've tried calling the San Antonio office because this is the number BRISTOL SQUARE ON JOHN WEST told me to reach out to if nothing by Friday I'm seeking legal matters myself

The support this company provides to both me and my staff allows us to deliver the best customer service possible to our residents. Thanks United Apartment Group!

Any information on La Quinta apartments in Uvalde Tx, 78801? Poor living conditions, mold, roaches, amongst other things. Have been trying to reach somebody with information regarding maintenance issues that have not been fixed. Any information is helpful.

We work in a people industry. The care and and attention we give to our residents is fostered by the care and attention that the managing partners of UAG bestow on every associate within the organization. They set the standard and instill a solid culture of uniting together for the common goal of caring for the people that live at our communities. Our family serving yours.

UAG is one of the best companies that I have worked for. My managers that I work with and train me are the best. Not only have they shown me that they care about me as an employee, but that they want to see me grow with the company. I am truly thankful and blessed for all the hard work they do and love they show.

Such an outstanding management company. Truly one of a kind properties!

United Apartment Group is by far the best company to work for! I have been here for about a year now, and I have had a great experience!! United Apartment Group doesn't feel like a corporation, because they don't treat you like your just another number. United Apartment Group really treats you like family!! HIGHLY recommend working here :)

I have been working for United Apartment Group for the last year and a half now. This company has not only given me a chance to grow but shown me how to maintain and enhance a community. Carrie and Tim run this company like one big family. They believe in open door policy and listen to all ideas and options on the table when it comes to expanding the companies reach. Now one of the largest community of management professionals in San Antonio, United Apartment Group will continue to grow and expand with a huge force of property management professionals behind the charge.

No one in Corp or on grounds can handle issues. Called over 10 times to reach Corp. Complex doesn t handle service calls. No email to address someone specifically in Corp nor is there a direct number. VERY disappointed in experience.

Aside from hazard issues with trash and broken glass they don t address other issues.
Trash is ALWAYS overflowing this way.
Q.S. Complex

We really enjoy our Townhouse here in Victoria Texas and appreciate the staff for all of their work.

I live at Autumn Brook Apartments. Ever since I moved in, I was promised that everything in the house would be in good conditions. My bathroom sink doesn't work, my outlets in the kitchen don't work, they're roaches constantly coming inside my house and seen a rat a week later! Pest control didn't bother to come until I had to complain AGAIN about the infestation! My house was flooded due to the paint company working upstairs. The manager did nothing in regards to reimbursing me for all of my things that had been lost do to the water leakage or the fact that I'm pregnant and have a one year old son, who by the way had his things damaged as well! They just told me it wasn't they're fault, it was the paint company. The paint company covered half of my rent with no hesitation!! My furnice is now leaking water, and I've called emergency maintaince and they were a no show. I've called about 4 times & even had them come over about 3 times already & they haven't fixed one thing!! They expect me to pay $850 a month, not in mind of they're negligence and inconsiderate behaviors. I've tried to call corporate numerous of times & left over 8 voicemails. No one seems to care, if they aren't in your position. Worst experience with an apartment BY FAR!!

I have been waiting for 6 weeks for my air conditioning unit to be repaired. I find it frustrating to have to keep calling to find out what the status of the repair is. I was told my unit will finally be fixed last week after being told they had other priority issues to take care of being dealing with mine. This is totally unacceptable and I will be forced to involve legal means soon. I have lived here for two years without any issues and I'm disappointed in the way this situation is being handled. This is how you lose good tenants. I have called your phone number without being able to speak to anyone. If this issue is not addressed I will be forced to break my lease! Appalling!

Excellent, place to live very nice staff, clean place to call home..

Villas Del Zocalo Phase 1: bug infested

I've been having problems with this place since I moved in. I put a detailed review on their Google review page as well. It was only after complaining on there that they really seemed to kind of care, but as usual, I am waiting for: 1) a response to an email about PAYMENT, 2) a phone call about what dog breeds are allowed and 3) a phone call from the manager about options for my apartment.

I have photographic evidence of some of the pests that I have seen in this apartment. I have around 20 photos collected since the end of November. I have found bugs in my kitchen (crawling across counters, near my cabinets), constantly in my bathroom (shower, cabinet, etc) and in my bedroom. I've complained so many times. They are supposed to be spraying my apartment and my neighbors apartments.

It is not working. I have continuous problems.

I need someone to contact me ASAP regarding this apartment situation. I shouldn't have to pay for pest control if it is not working.

You are the owners of the Escaped apartments and they are the worst they are inpolite and the apartments are just covered in roaches

I really hate the apartments I live in, I would NEVER recommend anyone to live here.

Noone tried to contact me I'm not hard to find I sent emails to your company I've called and left messages I'll see you all in court it's not the new companies fault your company is responsible for the sickness of my children and the damages your company caused my family to suffer and we are still suffering

To whom it may concern I've already contacted your office several times voicemails no call back we can't even move due to this mess we have endured with your company and its staff is it really going to take for someone to die on your property for you to see the mistakes and errors lack of accountability your company and staff have you take our hard earned money and we dont see where it goes we have never been problem type tenants nor will we ever be we have honestly been through so much and have been mistreated one too many times we want something to be rectified without having to go through the court process but more than willing if that's what it will take I just hope it doesn't we aren't asking for much but it's so worth escalating just based off the roaches rats mold and other issues

Still waiting for a response to our roach infested fire ant scorpion rats stray cats scratching up your car repairs are never done right we speak from experience of three properties being ran the same way office staff are rude dont care brush you off and say they ordered something when they dont weeks go by and you have to keep asking top it all off with a lot of mold which caused my whole family alot of suffering and sickness had to get everyone mold tested and the apartment tested as well out of pocket in the process now for suing the company do to so many hardships and breach in the lease contract on their behalf people act as if you just want to constantly have to request repairs which common sense will tell you if you do it right the first time instead of half way repairing things it wouldn't need any repairs two mins later dishwasher has mold sink is lifting off the counter sink also has mold we are sick coughing runny stuffy noses itchy eyes sore throat and alot more they charge people all this money for a apartment complex that needs to be condemned we have lived here where the parking lot is horrible and pot holes everywhere last week right by my car which my kids had to see there was a dead kitten that my kids still talk about we had a owl birds nest the office recommended us to purchase a owl to keep them away from us a stray dog some neighbors kept feeding by our door so it kept coming back pooping and throwing up in front of our door half naked men smoking in front of your door when you're trying to get home neighbors smoking weed to the so called new office assistant who's been here for months before she got the job in the office just partying away every now and then but kept a low profile until she got the job now she thinks she can party all night as if that's not a lease violation. They all have the worst office staff as if they pick these employees up from a second chance half way house or something one property had the manager sleeping with the owner and stealing rent money to another staff being sneaking and stealing people's personal info to staff who clearly hate their job but want to keep the free apartment so they treat the tenants like garbage the water is always shut off now there's no notice which is also a lease violation water shut offs are supposed to be given a notice unless the case of emergency which is not always the case but that's what they say anyway it's the owners and the property management who really need to get sued and shut down and eventually that's exactly what's going to happen there is so much more I can say that we have endured and so much we can actually take them all to court for but I honestly would be okay with them taking the wrongly eviction off my husband's record for his last months rent which he tried to pay but the catty hates her life office staff sylvia sent it to court anyway even after he left to the sister property

Tried to charge me 2 times the amount that management and i spoke about

Adding on 11/30/17 - There has been an increase of crimes, stolen vehicles, vehicles getting broken into, vehicles being vandalized, apartments being broke into. The worst apartment I ve ever been at for crime. The management has done nothing to improve this. Along with all of the other issues, the niceness of the apartments is NOT worth all of the hassle. Don t move here.

The apartment itself is beautiful. However have had some issues when moving in. My air conditioner and hot water was not working the weekend I moved in, no emergency maintenance number was listed on site (it was 80-90 degrees that weekend). So had to wait until the following Monday to be fixed. The next day there was a water leak. Then was promised a covered parking spot. Parking spots 45-50 are directly in front of my apt but was told that spot 86 would be mine. #1 that's not even close to my apartment. There's no way I could carry my groceries that far from my car to my apt. #2 there has consistently been someone parked in that space every night so I have to park in the uncovered parking 2 buildings down from mine. Most cars do not have stickers to verify their spot so my guess is random people are parking in covered spots that aren't even theirs. Super inconvenient. No fault of the staffs' as they are new, but would like to see some resolution and organization.

United Apartment has helped several of our team further there career in the apartment industry , they have also thought us values and leadership. We here at Vida, Amor and Feliz are very greatfull to have a management team that is so hands on and cares about there employees needs. GO UAG!!!

What a joke these people are. You try leaving messages and emails and no one ever returns your calls. They currently took over The Escapades and it s been a nightmare living here. The manager Sylvia assured me the BLACK MOLD on 3 of our air vents would be cleaned the same day, I sat in her office and she promised me it would be done, I even asked her because I needed to know if accommodations needed to be made to stay elsewhere. I called ALL day to see if it had been done, when I got off work at 4, it still wasn t done or even looked at. The maintenance man tried to say it was DUST! We had a test kit to prove it is indeed mold after I brought this to the office, the maintenance man says, OKAY ITS MOLD like NOTHING!! Tuesday will be the second doctors appointment for my baby boy because he has been sick. Another rude office worker, after smirking and laughing at me got Sylvia on the phone and she DENIED saying it would be done! This isn t the first issue either, hot water is constantly being shut off, for up to 4 days sometimes, without notice, we had a water leak that wasn t fixed for a WEEK! Had maintenance argue with us about where it was coming from ..probably where the mold came from..what else? Oh, our cars were keyed along with about 20 others because gates never work, and people constantly trash the pool. I m currently talking to my attorney about filing a lawsuit and ending our lease and our nightmare ..we ve only been here 5 months and it s been nothing but issues ..it INFURIATES me that my baby has to suffer due to their negligence..you will be hearing from my attorney

You're number is great if you know who to contact, other than that you won't get anyone. I'll just call the city to complain about sewage dripping in or kitchen.

If i could give this 0 stars I would. I live at The Estara in Dallas, TX. Since we have been here they have changed ownership twice and management companies 3 times. Ive called United Apartment Group twice to talk to someone about the fishy stuff going on here. Currently the websiteand the office says I owe rent still and i paid in full. So now I have almost 200 dollars saying that I owe. No one has ever called me back from corporate. Somethings have improved with the new company but as far as money goes, I think yall are trying to get extra money from the people that live here. Yall need to get the bugs in yoir website or programs fixed because Im not about to pay money that I dont owe, a month from my lease being up. Im still owed my referral fee, havent got it yet. Better be for Aug 1.

I've lived here almost two years now and the property is always well maintained. It's a great central location and very reasonable for the area.

I live at Hill Top Oaks, I have a heart condition and my room mate has COPD and our A/C thermostat is currently set at 72 degrees, but it's 79 in our apartment. I have filled out numerous maintenance requests and have yet to see anyone come and look at my unit. The last time I saw anyone from maintenance they said they cleaned the unit on the roof and recharged it, well I guess that wasn't the solution and I have been putting in maintenance requests ever since. This is a health issue for me and my roommate and when we rented this apartment it says in the lease it comes with central air and heat. I guess because we're on housing we don't count, that's how I feel, and the staff when you try to talk to them about the situation they are very rude and act like that just don't have the time to deal with you....I wouldn't recommend these apartments to my best friend or family.

To the company that manages Melia apartment homes:

Warning to anyone looking to lease with Melia, RUN AWAY SAVE YOUR MONEY!
This complex is infested with bugs rodents and bad management, not only does the complex not have any working boilers (leaving residents without running hot water) but there is also plumbing issues, leaks that cause the ceiling to open up in several apartments. The work order system for maintenance is a joke, they don t take anything serious. We have taken photos and videos and have other residents with the same issues we are having. We are planning to go to the news and on making several necessary reports. We deeply regret moving here. Do not sign the lease. It is not worth it.

I have been in partnership with UAG for many years and the professionalism and support they give to their site staff is incredible. Love working side by side with this amazing company. I absolutely love every person that works for United apartment group! Keep up the good work!!!!

Why is residents paying for trash such as couches and stoves that maintenance throws out and water for leaks.dog poo left on grounds and 6 people in a apartment which we pay electric for when it is just me and my wife.

Apartments are overrun with mice and other pests and the company nor their agents care about the safety and well being of their tenants. They are the definition of slum lords.

This company is so professional. I absolutely love working with them!!!

The Apartments are ok not great not horrible just ok. The staff is friendly when approached but I have seen my fair share of people come and go from the office in the short 8 months I have lived here so far. all of the issues I have had have daily due to the edge of the apartments. The parking lot is in need of major repairs anytime it is raining a majority of the spaces are unusable due to large puddles of water collecting, in most places the water is 3 to 5 inches deep enough to completely cover your shoes. Also the units are not insulated very well and will result in higher electricity costs. I moved here from a newer complex around the corner to save 120 bucks per month on rent and my electricity bill spike from being here has offset that cost and im actually paying more in total here then I was over there, Insulate the exterior walls and attic areas and replace old leaky single pain windows with energy efficient double pain windows fitted with argon gas is will greatly cut down on the utilities costs. Also the cabinets are old and are in need of being replaced not fixed torn out and replaced. the location is key for me it is right by my sons school and that makes a world of difference in out busy lives. It is close to major highways and lots of activities and restaurants, having the park so close is also a huge plus. All in all not a bad place to live if you understand you get what you pay for.

I have been employed with UAG now since May 2018 and although I am fairly new to the company I LOVE IT! From the processes to the upper management, smooth management style with flair. Look forward to a long term relationship with his wonderful group of people. LIVE UNITED. WORK UNITED.

I have been in the industry almost 17 years and UAG is by far the most professional and personal company I've worked for hands down, Proud to say I am an UAG employee!! Live United Work United !

Urban Palms has been an excellent apartment complex. The grounds are very well maintained and watched closely. Problems are fixed quickly (I always use the online form.) I recommend getting reserved parking due to towing vehicles. My one complaint is that we was not informed if we did not originally sign a 1 year contract that our RENT would NOT be locked in at that rate! In saying this, be careful because they will haggle with you for higher rent which can be negotiated for a lower rate with an increase of course! With this being said, we will be leaving after this lease period because before too long due to increases each expiration, we can be in something much nicer with more amenities. I tried to explain this and was told by management that it was in the fine print of the lease. Good luck.

I've been in this business for over 15 years and this is one of the best companies i have ever worked for. The apartment I work for is in Abilene TX. I look forward to coming to work every day, as a maintenance supervisor the respect I get from upper management is great. And the respect our staff has for each other here makes coming to work so joyful. Thank you UAG

Can t seem to get anything done over at the Cantera Creek II apartment complex in Dallas, TX maintenance seems to be none existent and half ass. I have been in need of a fully functioning bathroom since move in January. Kitchen sink is always stopped up I have put a work order in everyday for the last 2 weeks. Was told by one of the ladies in the office that they would send someone today but nobody still has not come to fix it yet. I pay my rent on time why can t I get repairs done in a timely manner?

Wonderful, friendly staff!! Always professional and nice!! Without a doubt, the best apartment management company around. If I ever have to move away from my community, I will only be going to another community that is managed by United Apartment Group!! They surpass all others!!

The corporate side of this company is AWFUL. A number of issues from garbage disposal not working to a hole in my ceiling for 6 months before a repair was even done. We had to move to another building due to the fact that the hole was never fixed. The management at emerald park apartments, did all that they can but due to the numerous management changes nothing was ever done about property issues. Until the final group of managers is here now and are trying their hardest to mend broken bridges between residents and management.

they have been in Cypress Lake appt for a short time and wow it shows the changes very favorable is an apartment complex that is not in the best area but it is very nice and it is worth all the renovations that I needed a lot I will be living for a year living here and wow I love what they do something to work in is in the parking lot especially in the back is very difficult this is very important to be taken into account for future tenants the rental prices have gone up a lot he understands that it is because of the renovations that it is very good but what will happen with the parking lots this is one of the reasons why I will not renew my contract it is a pity but I like what the Felicitas are doing

As a foundation repair company, we inspect hundreds of apartments every year. United Apartment Group are courteous and attentive to tenant needs. True winners in my book. Jim Oursler, President, Granite Foundation Repair, Inc.

One star is too many! I am disgusted by the behavior exhibited by staff at Vantage apartments in Panama City Beach! I returned home from a mandatory evacuation for Hurricane Michael to find my apartment had been flooded with water and was now growing mold on many surfaces of my personal belonging with a smell so pungent that the apartment is uninhabitable due to serious health concerns. Not only was I look at crazy for asking what I was supposed to do for housing and about rent, but was told sorry we already filled all our other one bedrooms and rent isn t due for two weeks. I was also lied to and told the reason they had not walked the apartments and assessed them, was because they were unable to until their own insurance adjusters entered the apartments first....I had called 2 days prior and informed management of my concerns about probable water in my apartment due to having water damaged baseboards at move in which were reported on initial move in inspection paperwork yet never remedied, having multiple doors with poor seals and openings at the bottom door frame, and a strong pungent odor for months that was also reported but dismissed and not remedied by management either. I know this to be a blatant lie because immediately after I left the office, the maintanence manager came to my apartment and wanted to assess it, took pictures and stated he needed to get in immediately to clean it....this being after initially telling me less than 10 minutes earlier that they could not do this until an adjuster was their first????? The staff told me that they would clean and air out my apartment by pulling carpet back and using fans. One member of the staff, I think a new manager, who was so extremely rude without an ounce of empathy or caring about a current residents needs, told my boyfriend who was assisting me over the phone at one point, that my apartment WAS livable (she had NOT EVEN ENTERED IT) and that they could clean it and have me back in it the next day if I would just cooperate and let them clean it. Talk about blame shifting!! I have never experienced something like this in my life. It was sickening. I came back after complete devastation in the area and to the community as a whole, to my home being uninhabitable and instead of being taken care of and feeling secure about my options regarding my living situation, I was mocked by the management who are there to care for my needs, all tenants needs and concerns! And maybe also throw in a little decency and human concern for someone else just for simply being affected by this devastating event as well. I do know the staff was working to get housing for others in the area displaced by the hurricane and I am grateful and appreciative of that for others!!! The point of the matter is that this apartment staff and company did not see it necessary to take care of their current residents (being that I am also displaced now, even if there is a physical structure does not mean its inhabitable), but only to work on filling their vacate apartments (this is a newer apartment complex and they had not filled up yet). Due to Hurricane Michael, Vantage is able to fill up their complex and increase profit. And helping others, although I m unsure this was the top motivating factor considering they are not concerned about helping their current tenants. For everyone moving in, I am grateful that Vantage has been able to place a roof over your head and security in this trying time!!! Be aware of the management, record everything and do not let them take advantage of you or ignore your concerns, because their track record is poor! I do not know how this will turn out still. I attempted to send the management a formal letter yesterday regarding water, mold and uninhabitable conditions although got an automated email back that offices were closed. They had not updated their email in 5 days or their phone systems to communicate with current tenants regarding office operation and assistance. Today my email was received. Only time will tell at this point!

I rented for short term rental which was a plus, when I turned in my keys early I was told I would have to pay out end of lease,( fine I signed it). However, My electric company was bumped off lease and I was stuck with a $300 electric bill. When trying to contact leasing office no call back from messages. Now that I am out of state. The process is/was either pay or screw up my credit score.

Apartment in TN somewhere the OWNER (of what someone mentioned to me ) (Making us Pay online) Very Silly and not Smart.

The corporate side of this company is AWFUL. A number of issues from garbage disposal not working to a hole in my ceiling for 6 months before a repair was even done. We had to move to another building due to the fact that the hole was never fixed. The management at emerald park apartments, did all that they can but due to the numerous management changes nothing was ever done about property issues. Until the final group of managers is here now and are trying their hardest to mend broken bridges between residents and management.

I live at Brookstone Park Apartments here in Gulfport, MS and they are managed by United Apartment Group. I love this community and its office staff. Such wonderful, professional staff members. Always here to help. The Bingo nights are the best!!!