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Review of United Apartment Group

I used to reside @ Ascension Point Condos in Arlin...

I used to reside @ Ascension Point Condos in Arlington TX & can say that it starts from the top down.... this is one of the worst customer service experiences I've encountered! No one answers calls, returns voicemails & they've even ignored a BBB Complaint. Not sure how they're staying afloat with all the issues. I'll attach my review of Ascension Point to this as well.

Do NOT move into this place!!!! Looks can be deceiving... the exterior is somewhat maintained but the apartments are not. When I moved in the apartment was still dirty, mismatched paint, broken blinds, clogged dishwasher, dirty refrigerator & toilet & the ice machine never worked. After multiple work orders put in everything was addressed fast forward to 2 yrs later when I wanted to upgrade from a 1 to 2 bedroom I ran into the same issue... A DIRTY apartment!!!! They don't take pride in their apartments & Michelle the office manager is rude & will talk down to you or flat out hang the phone up on you, she hates her job & it shows. When I asked her when they were going to renovate the property... she just laughed! Now that I've moved out they've charged me for cleaning the carpet when they're actually replacing all the units with new carpet & holding my money hostage. I've even filled a BBB complaint to no avail. Don't let the prices fool you... it's NOT worth the hassle!