James G

Review of TROPICAL CHEVROLET CHRYSLER JE...

I brought my C7 vette in to have some parts replac...

I brought my C7 vette in to have some parts replaced, which I had ordered previously in the week when i scheduled my service appointment.

Upon arrive at 8am, as scheduled, the service advisers had no record of my appointment. After explaining that I had been in and spoken with an advisor who took my details and told me to return at 8am on Friday, but who gave me no paperwork, I got the feeling that they believed I was just making up some story...as if I would go and purchase parts from the parts department, and then drive 40min at 7am on a Friday to play games.

It then took 2hrs to then be told I needed to buy an additional $400 in parts which also needed to be replaced.

I'm not annoyed by the $400, I'm annoyed that it took 2hrs to remove 15 bolts when I was there first thing in the morning, the extended wait time, again precipitated by the outside service advisor failing to schedule the appointment properl.

All in all I was there for about 4.5hrs for what should have been no more than 90min with the wait for the additional parts.

The only reason this isn't a 1 star is because the gentlemen in parts I worked with was great, and the service advisor I worked with today did a good job of salvaging what could have been a terrible experience by rebuilding the relationship with his attention to detail with the various parts I needed to have replaced.

Its difficult to maintain quality relationships with customers when simple stuff like appointment management starts everything off on a sour note.

If mgmt is reading this, I'd make it a point to remind your service staff that every interaction, no matter how seemingly immaterial or receptive it might be, is essential to the greater goal, which is customer satisfaction.

Not the worst experience I've had at a dealership, but certainly not the best either.