Remy Fleuridor

Review of TROPICAL CHEVROLET CHRYSLER JE...

I want you to know how unsatisfied I was with the ...

I want you to know how unsatisfied I was with the service I received on 02/18/2016. I originally came to repair a seat belt recall that was a scheduled appointment, while I was there I decided to do an oil change since I needed one. After hours of waiting for a call from your company, I decided to call and see if my car was ready and came to pick it up. The service consultant didn't inform me that the job was not completed and that I needed to reschedule my appointment, all he gladly did was walk me to the cashier to pay for the oil change. When I got inside my car I saw that the problem was not resolved, but I did not have time to go back inside and talk to him, because I had to pick up my children from school. Its just mind boggling to me that something that takes 15 minutes at a local oil and lube company and half the price to do, took your company 5 hours. So basically I paid your company to waste my day and time to be incompetent and unhelpful . It would have been nice if someone contacted me to make me aware that the part wasn't available and I needed to reschedule my appointment. But since its all about the money and not the customer service, you guys didn't care. Its just real sickening and I expected better from a brand like Chevy but I guess I was mistaken. Thanks for not helping me resolve my problem and wasting my valuable time. Feel free to contact me , if you want to discuss how horrible my experience was.