Kamal Khalfoun

Review of TROPICAL CHEVROLET CHRYSLER JE...

I went in for a simple oil change. Simple is not ...

I went in for a simple oil change. Simple is not how I'd describe this process at this dealership! The first issue arose when the concierge, Maria, presented the platinum oil change package for $117. Is it really necessary to upsell this package immediately?! I would've offered multiple options and let the customer decide. I then had to explain that we have a coupon for the oil change. She honored our request, but ofcourse seemed hesitant to the fact. We waited a little over an hour, for Maria to come explain that the plug for the oil change needed to be replaced, as it was stripped. I explained "how are we supposed to know that the technician here didn't strip it"? She then decided to take us to the manager. It should be understood that prior to coming in we had no leaks or issues with the oil. He then stated it will be $25 extra to replace the plug. Seriously?! A simple plug I can go purchase for $5! Yeah they can charge more for parts, but $25! The manager then takes us to the technician. This technician, no judgement, looked as if he was an apprentice or still in high school. Still wondering if he stripped the plug. I then requested if they could work with me on this obscene charge for a plug. The service manager talked to the parts manager and he explained it was 28.95 they will give it to us for $21! Ha! At this point, two hours of our day had been wasted. I said that's fine, which ofcourse was not fine, but we had work to get back to. Finally, after its all said and done, we paid $83 for a basic full synthetic oil change with a coupon! I've changed my own oil many times, but this is my girlfriend's car and was under the impression that a dealership would do a good job! Overall, very dissatisfied with this level of service!