Toyota of victoria Review

I called inquiring about a truck that I saw posted on the internet and gave Lonnie a specific list of qualities I was seeking (4x4 being a deal breaker.) Lonnie told me to come check it out. I drove 1 hr and 45 mins, got there, waited over another hour to even talk to Lonnie and he told me that truck had just received service ticket and wasn't available to me. He proceeded to try and get me to buy a Tacoma at one point he even told me it was a 4x4. Luckily I noticed that it wasn't actually a 4x4. It wasn't a big deal that he told me to come look at a truck that wasn't there. However, I'm not happy that he tried to get me in a different truck by lying and saying that it had 4X4. Typical salesman I suppose, didnt expect Toyota to operate like that. On the other hand, it could have been an honest mistake. It didn't feel that way though.

We had a great experience no hassle-free and ended up with exactly what we were looking for. Love our new tundra!!!

the experience was good but i ACCIDENTALLY forgot my gift cards at home and they were honor after a small communication error.Things were cleared up and we love our new Toyota Highlander. Also a big thank you to Crystal for checking on me for a couple of weeks during a tragic loss in our family that postpone the purchase of our new vehicle via emails and phones calls. And thank you Marcus and the rest of the friendly staff there.Can not wait to get family and friends out there.

unscheduled,drive up oil change and service,handled very professionally.

This review is by Wendy Laubach; not sure why Google makes it from "John Doe." My husband and I had a HORRIBLE experience last week buying a new RAV4. We investigated local prices for a month or so, settled on a basic white LE model, and finally got in touch with Victoria Toyota, which gave us a firm cash price for a specific car they had on the lot, including an email with the detailed specs attached. We came in the next day and said we wanted to buy that car at that price. They showed it to us, and we said fine, let's do it. Then they tried to stick us for $2K in "upgrades" we hadn't asked for and they hadn't disclosed. Then after they went back to the agreed price, they started in on a hours-long process of keeping us sitting in the lobby--after they took our drivers' licenses and wouldn't give them back--and started harassing us to finance the car. We said we'd specified cash from the start. Yes, but why not finance for 3 months? Why not lease? We said: CASH. We kept saying we were ready to write a check that instant. They complained that they'd lose their bonus from Toyota if we didn't finance. They actually got snippy about it. If they want to charge more for a cash purchase, how about admitting that when they quote us the price, before we drive over there? Hours later we finally got into the last room where they take the check, and darned if the closer guy hadn't added back a bunch of charges relating to the $2K in "upgrades"--and was surly about it! We walked out; they ran after us and said, OK, they'd do the original deal, and then they STILL made us wait another 45 minutes while the car went through the wash-and-gas process, which we didn't even want (the car was already clean, and a tank of gas isn't worth the aggravation), but they insisted it was mandatory. Apparently everything's mandatory except the stuff the customer wants.--Don't bother advising me to talk to Carrie, the Customer Relations rep. We talked to her in the middle of the process, but all she wanted to do was get us to choose a Toyota hat. She called my home just now to interview me, and remained steadfastly bored by everything I told her about how we were treated. Her attitude was that it was too bad I perceived that their excellent service was lacking in any way, and congratulations on my wonderful experience! Really, really offensive. And what'll you bet they ignore what I've said here and advise me to call Carrie to talk about it. That should give you an idea of how much they care what you think.

Excellent Sales people, Excellent service. Who needs more than that .

I live 2000 miles away and they helped me find a great truck at a great price. Thank you Toyota of Victoria .

Truly a great car buying experience! The sales team is amazing, Brandon was very knowledgeable and helpful in finding a new to me car that Would fit my family's needs and budget! Highly recommend Toyota of Victoria!

Something so terrible turned into something so good. I bought a new Toyota, From Toyota a Victoria. There was a paint defect from the factory. I didn't notice it till the next day. The service department inform me that they would take care of it and repaint it. But I still wanted at brand New one not Repaint . I approached my sells manager Louis who took the problem
over and made it so great. I have to thank all of these people that were Involved in the transaction. Lewis the sales manager, Britney customer relations, Josh GM, Greg GSM, And Nigel financial. I can't say enough how great they were making me feel so comfortable and giving me exactly what I wanted. They were the greatest team and I will always go back to Toyota of Victoria. Thank all of you so much Victoria Lawrence

Told the salesmen what I was looking for. Everytime I had a question, he would have to leave his desk and go ask his manager. He had no answers. Each trip to go see the manager took 5-10 minutes. It was crazy. Basic questions about inventory, warranties, financing, stuff a salesmen should know (and he wasn't new). After 2 hours of of going nowhere I left.

I will give credit to the salesmen, he called me 2 days later and apologized for his service to me. It was nice to see accountability in today's world.

I brought my 4runner from an out of town Toyota dealership (in Bryan, TX they were great). I go back to the Victoria dealership to order some OEM parts (rubber floor mats, rubber cargo mat) and they can't show me a picture of what anything looks like and tell me they aren't certain if the parts I want to order are the correct part for my vehicle (it's a TRD pro 4runner so some of the parts are different than for a standard 4runner). I ask them if the parts are incorrect can we return them and try again. They tell me that I will be charged a 15% restocking fee! So to get this correct, the parts counter can't tell me what parts go to my vehicle and if they get it wrong, I have to pay the restocking fee. What a joke this entire dealership is

Great and speedy service. Have used them for all my oil changes. You guys are timely and right on the spot! My service advisor Harold, is the best!

I am very pleased with the service I received! Peter was great and worked with us until we got the numbers we were comfortable with. Our loan agent was great also, he explained everything to us and answered all of my questions. We got there an hour before they closed and noone acted bothered that we kept them there until after 10pm We drove from Portland and I'd recommend them to anyone looking for fast, friendly service!!

This place the perfect 4 Runner for my family! Thank you for a smooth purchase.

Love the service department. They make waiting on your vehicle as comfortable as you can imagine.

Drove off in my new 4Runner. Don t be jealous, just go get your own at Toyota of Victoria.

Took their time to make sure we left in a car !! No wasn t an answer ! Thanks to Peter Morales and his team I drove off in a 2019 Toyota Yaris

Always do a good job, customer service is professional and polite. They were slow getting me checked out after my car was ready, but they were also super busy, so I understand. Have been using them for years, never a problem.

Quick in and out service. Top notch customer service.

I bought a vehicle on March 31st and Brandon Tran showed me a vehicle I was very pleased with
the service .I got the car I wanted and the payment it was quick didn't wait long. I am extremely satisfied!!!

We're very presentable and willing to work together on putting you first and getting you the best affordable Care for the buyer thanks Toyota of victoria

They didn't have a vehicle that met our needs, but they were friendly and helpful. We did not buy from them so I'm not sure how that process goes there.

Oil change service 5 stars! Friendly folks all around. Thanks

I hate how most dealerships pressure you when you visit. These guys never do, and I will keep giving my loyalty because of it.

I purchased a mustang. I did not feel pressured, or talked down to. Once we told the salesman I was the one looking for the car, he respected that and treated me accordingly. Of course I came in already approved for financing. When I brought my car in to be repaied, it was not detailed as promised. When I spoke to my salesman, he did not seem to care. The purchase was over. A complete contrast from my experience buying. I have no plans of going back.

Stay away from the service department. My wife s Highlander is on the extended maintenance plan. They padded the mileage and services to increase their profit, taking away from the balance of our plan. Another Toyota dealership showed us what they did. Not giving TofV a chance to explain, going straight to Toyota USA.

Very helpful when I walked in with a tire problem, even though I had no appointment scheduled.

I called on Wednesday, July 13th and spoke with General Manager Josh Smith. He listened and took action. He has renewed my faith and given me a good feeling about Toyota of Victoria. He has also taught me that good things come to those that wait and learn patience. Josh and Lauren{sp} have done everything to get this done and they went above and beyond. I am picking up my new car tomorrow afternoon. It would not have been possible without both of these men taking the time to make a slightly crazy redhead happy. If you need help ask for Josh he is there for the customer in the very honest sense of the word. Thank you Josh and Lauren.

Great salesman with Brandon Davis and great finance department BEST I have ever dealt with. Very professional and will definitely be back on any future purchases. Thank you Toyota Victoria for the GREAT job.

WORST experience ever , bought lots of trucks in my life but never like this , didnt pay off trade in for month and a half so get hit with a late pay on cedit score , cant find out when or were to send the other truck payment , after i drove off from there was treated like they didnt know me . i would never send my worst enemy there . dont kow but feel like they running a scam . STAY AWAY

Stephanie Bess is awesome! I got the car I wanted, at the price I needed, and all with smiles. I will be buying another car when my family grows...no need to shop! I'm just off to Toyota of Victoria.

My daughter and I visited this facility looking for a vehicle for my husband and possible options for her when she begins driving in the next year. We are "Toyota people" and were ONLY considering this brand and wanted to shop locally, if possible. We walked around for about 20-30 minutes in the heat, looked at all 3 lot areas, and went to the front of the store and no one helped us or even spoke to us. A salesperson walked right by us, standing by the new Land Cruiser and Sequoia, and never spoke or smiled at us. I called twice to talk to a manager and left two messages and was never called back. In addition, all of the vehicles in the preowned lot were filthy or smelled bad. I DO NOT recommend buying from this dealer. We ended up purchasing 2 vehicles, a Tundra TRD Pro with a lift kit and Platinum 4x4 Sequoia, from a wonderful dealer in Stafford, Texas Direct Auto. As a business owner myself, I would be extremely embarrassed about the quality of service that was given.

The service department are the best of the best. Michelle is great to work with, and goes out of her way to see that things are taken care of.

Great service...our grandkids were able to enjoy a great vacation due to our rental... looking forward to doing more business in the future

Great customer service. Went in with what I had in mind and came out driving exactly what I wanted! No pressure...never had to ask for help as soon as i stepped on the lot I was greeted and welcomed! Had the pleasure of doing business with John Speck! Need a vehicle he's your guy!

Thank you Presley Laster and the Toyota team for working around my work schedule and fixing my car in timely manner.

Great people of Victoria be aware of this place, please think twice if you are going to spend your hard earned money in that place. they put GPS in your vehicle without your consent to track you and your car. This is a violation of our privacy rights. People who have already bought vehicles from this dealer please go to your bill of sale and check if you have an item calls Apex Protective Device you were charge for it $295. That is a GPS device placed in you vehicle. It is true you may be able to track your vehicle as well but the main reason for that device being placed in your vehicle is to track you and your vehicle. lots of small dealers do that as well but they are at least honest enough to tell you in advance and the reason why they have it on and of course free of charge. The reason of why they have placed a GPS in your vehicle is simple, to track you and your car in the events of outstanding payments. It makes easy on them to come after you. these people don t tell you anything up front and if you ask for cancelation after you find out they give you all the nonsense excuses on earth. I have been ran around by these people for three month to get my $295 back. Since i bought my car and found out they have a GPS on my car I ve been speaking with the guy Mike M and his manger Nigel D, (financial officer and financial manager) almost 3-4 times a week for past 3 month for a refund on something that i did not sign for, but still have not gotten it back. Great People of Victoria please think twice if you going to spend you hard earned money in that place. They earn your money so easy by feeding you bunch of lies, in an easy way and they have no idea how hard you earned that money.

Recently purchased a 2018 Toyota Camry and my sales associate was Brandon. Have to say that this was one of the best car buying experiences that I have had. Service was great, personable, and felt that I got a good deal on my vehicle. I would definitely recommend.

Prompt and very friendly service!! No issues with the work after the service!

Overall experience was pretty good, I would by from them again.

(7/19/2019) update went for my second service and they were super friendly with quick service.

(10/02/2020) update went in for 30k service which was my first service that I had to pay for after the complimentary 25k maintenance. The service guy was so busy trying to sell me extra service that I had not made an appointment for he forgot to take my car keys. I walked down to the street to Chick-fil-A and right before I ordered had to go back and give them the keys. Walked back to Chick-fil-A after dropping off the keys. The guy that greets the people that pull up for service was awesome. But the service advisor Ahmed was being to pushy with the extra services I didn t want. Went from 5 star down to 2.

Everyone at Toyota of Victoria,TX is friendly, courteous, and knowledgeable! Best place in town to purchase the best vehicles!

I call to make my appointments and they get my vehicle serviced. They are personable and professional. The waiting area and dealership is clean. I had a previous issue with scheduling maintenance through an app but I don t think that app exists anymore and I just call now to make appointments.

Everyone was very nice and helpful. But took way too long to get the purchase completed.

Horrible. I had a appointment at 4 and have dropped it off at this time before and I get it 30 mins back for a oil change. I get there was told 2 hours. And left them I get a call it's ready and I was told to get by 5 mins or I cant get my truck that day. Horrible service. Rude.

The Service Manager is very professional and I have a lot of respect for him and his commitment to help me. Toyota, on the other hand, not so much.
Not really happy with my Rav4. Excessive Oil Consumption.

Zero stars my mom and dad got screwed over on a deal, They just lie and want to screw people over I don t recommend them to no one.

We do not want to speak to anyone else but the owner because all the managers, sales people and even the GM Josh Smith are liars.

Scheduled oil change appointment at 11:00. I sat and waited until 11:45, then asked why my truck had not been pulled into the bay to change the oil. I was told by the service manager that he takes the appointments and it is like a "Doctor's office" in that, you show up at your appointment time and then have to wait. This is the second time that I have spent almost 2 hours to have my oil changed, personally remove service seat covers and clean the writing off of my window, even though I had an appointment. There will not be a third.

Wonderful and joyful buyer experience. A very honest & thoughtful salesman who cares about you . The name of. Danny Guttierrez ( salesman) . Try him for your next vehicle purchase experience

Wonderful experience! Our salesman E is very informative and a warm friendly person. He helped my husband pick a car for our daughter and she loves it!

Customer service is inconsistent. Some of the people do a good job of making you feel like you re a burden, or inconvenience. Others make you feel welcome. It s like Russian roulette.

First of all we bought the car we wanted a used tahoe we told them we wanted it and wanted the to look at our trade ininstead the guy says he will run the value of our without looking gives us a fair price so we tell him that its fine we will talk to the bank monday when monday comes all the paperwork is gonna be drawn up he calls and says now we need to look at your car . No big deal but he should've done this friday when we were already there like we asked him to, and of course he comes back with a lower price not a big deal just dont like the way the did that then the tahoe we were purchasing had to be fixed but they would not tell us what was wrong with it just real sketchy up there think the guy was mad that our trade value was high and they were not making much money off of us and we had our own financing witch didnt give him much commission would not purchase from there again

Had a check engine light come on this morning called them they instantly schedule me an appointment advisor found the issue had my vehicle serviced immediately I thought It was going to take another day they got it knocked out all in one day Ryan was very professional the shuttle driver took me back because I forgot my home key all around A plus service today from Toyota of Victoria thank you for everything

Service department were friendly and informative on routine mileage checkup. Only issue was even though appointment made for the checkup, took 2 hours.

Girl said they would wash car at speedy they didn t

Was very impressed with the service that was received. Our daughter and I came on separate occasions and were able to get our vehicles that same day. Everyone was so helpful and professional. Virginia was very informative when I purchased my vehicle I definitely would refer anyone to purchase their vehicle at Toyota Victoria.

What a joy and wonderful experience. True professionals across the board. Made an appointment and I showed up on time. They were expecting me, told me how long it would take and lived up to it. Seamless, smooth and they were friendly. The Toyota Way!

Always excellent service!! Everyone is helpful!! I Highly Recommend Toyota of Victoria!!

The people in charge of service did an excellent job! We will be back!

I am very satisfied with my brand new vehicle. Toyota of Victoria is one of the best dealerships I ve been to. Awesome customer service! I am one happy customer :)

Friendly service but came before without an appointment and came out faster and this time we came with an appointment and we had an hour and 45 minute wait...no good

Always prompt & friendly with great customer service!

Absolute professionalism and attention to detail throughout the car buying process. From the moment you walk in, everyone makes you feel right at home. I would recommend only going to this dealership for all of your car needs. Impressive!!!

As a disabled veteran, A human being and person of interest to provide business I expected much better service. All I got was the runaround I'll call you later and I'll get you when I can waited six days to buy, shame that they Do business that way. I don't care who it is Jason B Jason D or Jason with tattoos don't work with any of them, shady weasels!

Always prompt and timely service. Friendly and courteous.

Toyota of Victoria has a great service department and the BEST BEST BEST salesman on the planet
DANNY - you are AWESOME

The repair to my driver side window run went just fine. My only problem was when I was called to tell me that my car was ready. The phone number came on my caller i.d. as "unknown number". I do not answer these as they are almost always scam calls. The caller i.d. should properly identify the caller as "Toyota of Victoria" or at least "Service department. Since I did not answer, I didn't know my car was ready until I checked later. Then I was told it had been ready for some time.

It was a great experience , very polite salesman Peter

Nice people but I cannot call them back to buy a car. Their dealership phone keeps hanging up on me.

I just purchased a RAV 4 from Toyota of Victoria and love everything about the vehicle. My salesman was Brandon Davis , Not only did he make the process go smooth from beginning to end but he was extremely genuine and a gentleman.

The service is really awesome and the people are polite courteous and thoughtful.

Bought some trucks for work. David and group were easy to work with and very efficient with the entire process.

After I took my car in for a paint and interior redo, it looks like new again

I always have a good experience here. I use to hate using dealerships for service, but I do not feel this way about Toyota Victoria. I have been a faithful customer since 2013. Michele in the service department is FANTASTIC !!

Prompt, knowledgeable service, always with a smile. Thank you!

Always friendly, fast, and helpful at Toyota! Very reliable!!!!

Sometimes, shopping for a vehicle can be very unpleasant. As I dreaded the entire process,, I was referred to Toyota of Victoria. Daniel and Mark made the entire experience pleasant, joyful,, and exciting once again!!! From considering the type, budget, and best vehicle for our family, Daniel and Mark went over and beyond to make certain all our wishes were met. Thank you Toyota of Victoria for having such caring employees!!

Danny helped me find the perfect vehicle for my needs and budget. Took a little long on the paperwork side but was worth the wait

Went to victoria yesterday great service Ron and Keith. Thank you for being there

Buying a car can be stressful. Fortunately, employees of Toyota of Victoria are more than professional, they are nice, helpful and patient. They were able to make a great deal despite many obstacles. I highly recommend this dealership.

After working at this dealership 6 months. I want to say that this dealership has some of Victoria's finest and most capable people in the business. From the porters to management, Josh Smith, Greg Gunn, Jason Barris they all work very hard to give great customer service and get customers in cars. I learned alot from everyone there in sales and what great ones.they have.They each care so much about thier customers and each other. I also want to shout out to my favorite BDC girls, Amber and Viktoria they're the ones to call to set an appointment just call main number and ask for either of them. Theyll get you in and get you out quicker. Anyhow to each of you that i worked with in the back office, Theresa, and Mr John i will miss you guys who always made my day. I love you all

Michelle is the best!! Helps me with all my service needs! I am so thankful for her.

My spouse and I are first time buyers. No auto credit, no car buying experience whatsoever. We went in with an idea of what we wanted. Our salesman Boyce really helped define what we had in mind and got us in a car that we loved. Worked with our economic situation perfectly. Loved it !!

Mike Burton with the service department was great. The technicians always diagnose and get it solved. They don't just change parts at your expense until they figure it out. I own 2 Toyotas specifically because of the high standards this service department operates under.

Best dealership around. Great service & sales. Stocked with a huge selection of vehicles. I went looking for a used vehicle & came home with a brand new one.