Nazia SultanAli

Review of Toyota of victoria

WORST DEALERSHIP, GREEDY AND UNPROFESSIONAL AND ON...

WORST DEALERSHIP, GREEDY AND UNPROFESSIONAL AND ONE OF THE WORST CUSTOMER SERVICE EXPERIENCE,

So I looked at a Car that I liked and contacted them via internet sales app. Tried to negotiate a deal and the Manager Named Boyce messaged me saying I can take $10 off the price. This was honestly a nonsense to even say. Should have just said sorry price is firm. Car had a scratch and eventually we set a price on contigency that I would finance it with Toyota financial and lowest rate available for 2.99% I agreed and. Since I live 2hrs away from this dealership. I said I know My cars well I just need you to get it ready for me so I can come pick it up. Car Sales rep who I initially dealt with her name is Jodey sent me a link for finance link which I filled out and followed up later that day and was told that everything looks good just come and pick up the car. I said I will come the day after. On the day of pick up I called and said I am on my way should reach in 2hrs. I was going to pick up this car with my husband and my 2yr old son. 1hr in the drive I get a call that the car is sold. I can't believe they would do such a thing. They ran my credit. Anyways she was like don't worry just come we have other cars I was like come on everyone have cars I wanted that one and we just spoke and u playing your sales techniques. Later spoke to greg the manager he was like WHATEVER deal is done with another client and we don't hold vehicles. I simply think this was the MOST WORST experience I have had with customer service. He was not even apologetic and goes on telling me if you like something in Walmart and someone takes it before you what can you do my reply to him was that I am not buying a deodorant its a 15k car we are talking about and you guys ran my credit and told me that come pick up the car and your sales rep even said that we have the body repair guy in today he will fix the scratch so you guys just wasted my TIME and gave me hit on my credit . Then he hung up on me.