Robert thurmond

Review of Toyota of victoria

We initially spoke with internet sales associate M...

We initially spoke with internet sales associate Mark and this dealership was recommended by friends who had recently purchased a vehicle. We arrived at the dealership on April 14th and were greeted by Brian. We mentioned Mark s name and were handed off to David in the sales department. We purchased a new 2018 4Runner and initially everything was great. The vehicle we purchased was not available at the dealership so, we were provided with a loaner through the weekend until ours was delivered a few days later. The dealership sent surveys for us to fill out and we left raving reviews within a few days of the purchase. Then, we started receiving multiple text messages and phone calls from Carrie asking for more reviews. She was asked to stop multiple times via text. David called from his personal cell phone, late one evening, asking why we have not filled out recent surveys sent via e-mail. The manager, Greg, was contacted immediately and we asked for his staff to please stop harassing us. A few days later, we were contacted by Mark asking if we were still interested in purchasing a vehicle. We told him that we did come into the dealership and already made a purchase. He was verbally upset that we didn t ask for him upon our arrival. The fact is, we did ask for Mark upon arrival and were told that he s just an internet guy. We are now at 5K miles on the vehicle and we live 4 hours away from the dealership so we called a week in advance to schedule the first service appointment for June 4th. Upon arrival, the outside service department greeter was very rude and unprofessional. This was our first service department visit and he was upset that our vehicle was facing the wrong way in the wrong spot. Everyone else was parked in this area facing the same direction so how were we supposed to know how to park for service. Anyhow, upon trying to check in for our service appointment, we were told that the vehicle could not be serviced at this time and the outside service department guy kept talking over the service woman saying he doesn t have time for us. We will be contacting Toyota and BBB for the service department matter. Overall, just beware of leaving positive reviews too soon after your buying experience. Make sure they earn your positive review, not demand it! I initially told David our salesman that I would be back in Aug for a new Tundra But they could care less about repeat business. Buyer Beware.