TOYOTA OF EL CAJON Reviews

Toyota El Cajon dealer is best in San Diego.
They have quick and good service all the time.
Especially Eddie Mendoza at service department is honest and nice.
He gives necessary information about car service.
I am pretty satisfied with his service. If I give him a score, it is highest one.

Great! Make sure you make an appointment for vehicle service.

Great service. Thank you to Simo for getting me in and out in a very reasonable amount of time. And knowing exactly what my car needed.

It was my first time getting serviced by them , they kept my car for 4 days and it was only suppose to be overnight, a service rep went to autozone himself to buy the supplies to put on my Lexus which I was under the impression and so was my wallet for the price of the basic things I needed was coming from the lexus dealership literally across the street but no autozone sufficed for them, long story short I ended up not paying for the work they did, and was told as soon as the parts got in they would call me to install the lexus parts free of charge. I've yet to get a call I waited over a month to post this just in case they kept their word but obviously they didn't.

My experience with Toyota in El Cajon was excellent. I received prompt service and everything was explained to me. I was given an option to be driven home or wait at the service dept. for my car to be ready. The facility was very clean and adequate seating for every one. They have Wi-Fi and computer room for those choosing to wait. They even have a play area for children. I was very impressed. My charges and what was done was also explained to me. I would definitely recommend this service dept to everyone.

Thank You Victor in sales and Albert in the service dept. For your friendly yet professional and timely service. You are the best!!!

Nelson went above and beyond to get me exactly what I wanted. I originally was just shopping around and had no intention of even buying the day I went in. When Nelson approached me and we started talking, I knew he was going to get me my dream truck! If your looking for the best car dealer, go see him!!! He was literally my Spanish Robin Hood and saved the day!! Thank you so much for your impeccable service and amazing experience with purchasing a vehicle. I ve never been so happy with a purchase in my life. :)

I've been to a couple Toyota dealers in San Diego in the past and have had bad experiences, ever since I got my Tacoma here I just don't go anywhere else even if there's 3 other dealers in my way to this one just for a service. Keep up the good job guys!!! Ohh and if you guys need a salesman make sure you go with Victor and Vasheer(Sorry if misspelled) best finance specialist!!!

The manager waisted our time we where ready do buy a truck. Then he got a better offer so he told our sales man to try and defer us to another vehicle even though we were there first. Very rude never ever would I recommend buying a vehicle there.

This is my 3rd car purchase from Toyota of El Cajon. I come all the way from Corona but it's worth the drive and time. All the guys are GREAT. I had the absolute BEST experience working with Ryan Darby this last time. I would highly recommend Toyota of El Cajon to anyone. Thanks!

A most thorough inspection and repair. Very satisfied.

Great experience! Kid friendly with amazing service! Beautiful dealership!

I came in for waranty work and Lance our service advisor was qucik and efficient. I have had other dealships make excuses and converted what should be warranty work into a considerable charge to get our car out. Nothing like that at this dealship. Toyota of El Cajon has earned my business. I will be back here again and again.

Very pleased with service from Toyota of El Cajon. Lance Jones always treats me like a valued customer and takes awesome care of my family vehicles!

Toyota of El Cajon absolutely has the best customer service .

Brian

The service dept. does an excellent job. Very friendly and efficient , and has our vehicle ready in a short period of time after dropping it off..

Thanks Philip and Paul! You guys are amazing! Great customer service!

If I could give Toyota of El Cajon 6 stars I would without hesitation. I have nothing but praise for Ryan Darby. Ryan listened to what I wanted and delivered 10 fold. I live over 100 miles away from the dealership. Ryan's hard work in getting me the car I wanted and the deal I was thrilled with, was well worth the drive. My friend who happens to be a car broker couldn't even come close to the deal Ryan got for me. So if you're thinking about getting a Toyota/Scion don't waste your time. Get in touch with Ryan and he'll take really good care of you. No pressure at all just a really great experience.

First time visiting this dealership. We were having car trouble and were in the area. We have our business advertised on our vehicle. We were given a quote of more than $7,000 dollars for the repairs. That is a hard blow to a small, family owned business trying to make it day-to-day. We were seriously considering buying a new vehicle which we need but we're just not ready for financially.

We took the car to another Toyota dealership and were given a quote $900. They inspected all the same issues. $900 was still a lot for us but much more palatable.

I'm super disappointed in Toyota of El Cajon. We feel like just because we were a business we were trying to be taken advantage of. I will be writing a letter to Toyota corporate. I have been a Toyota customer for decades and after this experience we most likely will be going to another brand when it is time to replace our vehicle.

Nick and Zack was great in helping me out to get a new Car, 2017 Toyota Corolla Le with 0% interest. They waited and patient with us though it took us a lot of hour to select the cars that is right for me and my daughter. TY You guys are great.!!!

Always a great experience whenever I take my 2017 Corolla in for its scheduled maintenance.

I always recieve excellent service from all employees of Toyota of el cajon love my new Toyota Camry very smooth, thank you all so much!!

Great people, great service, great car, great place, and LEED Certified green building!

Lance, always gives me great service what a asset to Toyota of El cajon.

This review is on the low quality costumer service provided by Lance. I wish I can grade him below zero. NO respect no work ethics.
we took our car to do oil change service. Lance informed us that the vehicle is due for 30000miles service check, We politely told him that we needed to check because he was asking us to spend $200 for this service which we thought was free since the car is leased. Then he goes like yea service is not free you have to pay for it . In a very condescending manner.
We told him we d like to consider oil change only for today. Then he prints out the service paper and wants us to sign on $70 for oil change. We knew we could do it cheaper elsewhere. So, again we politely declined, his reaction was to trash the paper and go again service is not free .
No one is expecting free service, but also reasonable people expect to play reasonable amounts of $ for basic services like oil changes. But I guess with Lance nothing is free including polite costumer service

It's 3/4/16. Went in last week for a 45,000 mile check up. Had purchased tires 2 days before and added an alignment. Since I have asthma, I'm very happy that they check the cabin filters and change them as necessary. They have a huge, lovely waiting area with 2 large screen TV's, a bistro type area with free water, coffee's and other beverages, and a nice office area with Wi-Fi where you can work while you wait for your car. Love that my car arrives freshly washed! Excellent service. People are all friendly, helpful and kind. I noticed someone writing about their car buying experience here. Mine was in 1/2013. I had stopped at another Toyota dealership twice before and felt unsure about them. Stopped in here just to ask a question, and drove out in a "new" used car with multiple warranties. Very happy here!

Me and my dad visited the dealership to lease a car and the sales person, Sean, lead me through the process. He was very thorough and informative while being friendly and making the process enjoyable. His manager Marwan, also assisted me and was equally exceptional. I'm extremely satisfied with all the help I received. I would not only go again but I also would recommend Toyota of El Cajon to everyone.

Thank you very much victor aceves made my wish come true love my brand spanking new tacoma.

Wow great customer service
Emanuel .look for him he is amazing very Honest strait forward
He will give you he's best. no messing around
And fast no tricks no hiding busyness it's all transparent great guy friendly, I gave him hard time but he handle it really good
I bought a tundra from him
Thank you so much Emanuel God bless your career!!

This is the best dealership I've ever been to. I've been dealing with them for over 15l6 years. Their service is outstanding!

I purchased my vehicle from this location a few years ago and have been coming for regular service checks. The last 2 times (including this time) have been very unfortunate to say the least.

I was hoping to take care of my next service and have a tire fixed which is covered under the agreement I paid for, which was extra for situations such as this, and was turned down for coverage. I took out my agreement to reread the fine print and both parties agreed to tire replacement if it is needed, and was offered a sale instead. I will be following up with Toyota why they did this.

What a fantastic experience! I cannot stress enough how smooth and pleasant it was to purchase my new red 2014 Scion xB at this dealership. After a terrible experience at Ford and Mazda of Orange, I was extremely wary when I saw the great deals Toyota of El Cajon was offering on their 2014 Scions. Salesperson Hiwa was so friendly to work with on the phone, and let me text photos of my car and CarMax quote to his phone so we could get the numbers worked out before I made the two hour drive from Riverside to El Cajon. He said he would match the CarMax quote which definitely was a time saver, and he sent photos of the car to ensure that it was still on the lot. He promised me the 0.9% APR promotion as well as the discounted vehicle price on the website, and he did NOT disappoint! I was so scared to drive all that distance in case they tried something shady once I was there (which the dealer in Orange did to me the night before) but everything Hiwa said was exactly as he said it. We ended up working with his nephew, salesperson Zack, while we were there and he was every bit as friendly and honest as his uncle Hiwa. They followed through with matching the CarMax trade quote, the APR promotion, and the discounted price promotion with no hassle, no pressure, and no rude sales tactics. The experience we had at Toyota/Scion of El Cajon was worth every minute of the drive from Riverside, and I can't say enough good things about Hiwa and Zack and the friendly atmosphere of the whole place! Thanks so much guys!

James H. was great at helping me during my 20k service. I needed my alignment taken care of and he made it happen during my visit. I appreciate the professionalism & friendly service. Toyota of El Cajon has one of the best service departments hands down!

Customer service is kind of lacking. But did quick work on my truck. Will be coming back because its conveniently close to my house, but of the 3 Toyota dealerships ive gotten maintenance done with in the SD area, Mission Valley is definately my favorite.

If you want to buy/lease a car from Toyota of El Cajon, I would definitely recommend Hicham Khamkhami, the Internet Salesman, who helped our family buy/lease 10 Toyota cars! His will provide the best service and will make you comfortable and satisfied with buying/leasing your new Toyota. We are a big family of Toyota and all of our cars came from this man, Hickam. After all, I believe we are the happiest customers at Toyota since we get this amazing service.

They are helpful but my Toyota was in an accident and destroyed and I asked them not to send me any more service flyers and they still are sending them.

Just bought my 2020 Camry at El CajonToyota dealership so excited I had a five-star experience Mr. Adel & Mr. David made it happen I am so excited thank you thank you I would recommend this Toyota dealership to everyone that wants a great car shopping experience great people they re willing to help and make your dreams having a brand new car happen

The only reason I went to Toyota of El Cajon was because it was the closest dealer that could replace the recalled airbags. The reason I gave it four stars was I had to wait an hour longer than originally estimated.
With all this being said I can tell you it is a beautiful, modern facility on the west end of El Cajon. The waiting area is huge with two big screen TVs to watch and social distancing is in effect. They have a well stocked parts department along with a Toyota parts boutique.
If you are looking for a Toyota car or truck, or need your Toyota serviced, this is the place you want to go in East County

Really good service ans they service the car pretty fast this time!

Highly recommend!!!
I had been searching for a very specific 4Runner and had a great experience at Toyota of El Cajon and ended up purchasing my first new car here.
I had been to several other dealers and got the run around for almost an hour before getting the price finally. I originally skipped over going to the El Cajon location since they didn't have the car I wanted on the lot. But eventually I reached out to them and was connected with Ryan Darby. He did some research and was able to get the exact car I wanted transferred over to them. He worked with me on the price to where I was very comfortable and was never pushy.
When I went to purchase the car all the staff was friendly and easy going, not pushy like other places I have been. Ryan helped me link my phone to the car, set up everything based on my preferences and ensured everything was to my satisfaction before I left.
I had a wonderful experience here and will recommend it to everyone I know looking to purchase a Toyota.

Sometimes maintenance takes a while, so make an appointment for faster service. TODAY I had a 9:30 appointment for battery change. After jumping my car it still wouldn't start so I called my Road-side Service to tow me in, he had a more power battery and his jump worked better. I was over an hour late, but I was in and out in less than 45min. SO THANKFULL!

Second time I visit this location. I got quickly greeted. I had an appt with Ray P. They notified him And he only had me waiting for less then a minute. I was surprised. Usually at dealerships they have you waiting forever. Ray took my information and had my car ready before the time he promised. He made me feel welcome. Will definitely be coming back to him. Definitely ask for Ray P.

Omed at Toyota of El Cajon assisted me with the purchase of my 2017 Highlander in January of this year. Omed was extremely patient and helpful as I had NO IDEA of what car I wanted to buy. I test drove the Sequoia and the 4-Runner and after listening to what I told him about what it was I was hoping to find...we test drove the Highlander and I fell in love. THANK YOU OMED! I absolutely love my vehicle and the service team has been awesome as well.

Worked with Ryan Darby when buying my brand new Toyota Tacoma and couldn't be more stoked on the experience. Ryan was a true professional and helped me through the process with obvious intent to make sure I left happy. I have recommended him to many of my friends currently looking for a new car.

It's a great place, very friendly. Paul, Laura, and Jesse are a pleasure to work with.

Everyone was very helpful and attentive. It was OK that I wasn't ready to drive off in a new car, or used, that afternoon.

The only toyota dealership i love going it. Ask for Emmanuel if ever needing a vehicle. Service is always great from eliseo and alberto.

So I went in to purchase a new ride cuz my current ride '09 toyota camry. Went kaput on me. The cat went bad and my man Victor hooked me up with a brand new highlander. Fully loaded and it was a pleasure working with him. Nice respectful and had good knowledge about the car not just the highlander but all the vehicles I looked at. Tacoma, 4runner, rav4. Personally he's now my car guy if I need something he's who I'd call.

I love coming here, my girl Melissa takes good care of me, always gives me the heads up on what my next visit is going to coast and what they are going to do. Once again I feel at ease here and completely trust Melissa.

Fernando Aguiniga was a great pleasure to work with. He demonstrated great professionalism, knowledge and dedication with all services.

They mentioned my car would take a couple hours for service. They not only were on top of it, but I reasonably got a nice discount for being a returning customer.

I bought my 2006 Highlander Hybrid from Toyota of El Cajon way back in 2006. Ten years and 222,760 miles later, the car is still running strong.
Recently, my dashboard indicator lights lit up like Christmas: the VSC system and several other lights: ABS, brake, traction control, every light except the check engine light. I live near Sacramento now and took the car to the local dealer. Diagnosis: the Brake ABS actuator was bad. Worse than that, the price to replace it: $2,500. Yikes!
I called Jose Villegas, my former service guy at Toyota of El Cajon, and asked him if this was a fair price. Jose said, wait a minute, let me look it up. Jose discovered Toyota has warranty enhancements that made this a covered problem, regardless of mileage.
I called the local dealer service department back and lo and behold, Jose is correct. One phone call to Jose saved me $2,500! It's like Christmas in July!
Before I moved away two years ago, I used Toyota of El Cajon service for all my Toyota's needs. I've heard of dealer horror stories, but that was never my experience at Toyota of El Cajon. They were always honest about what was going on with my car, always quoted prices up front, never any hidden costs.
In summary, I love my Toyota, and I highly endorse Toyota of El Cajon's service department, especially Jose Villegas! Thank you!

Thank you, Toyota of El Cajon, for accepting my only slightly-expired Costco Voucher for $200 allowing me to purchase a new keyless entry car key. And while we were there, we appreciated your BBQ of hot dogs and hamburgers. Got a new key ring to top it off! We are 100% satisfied!!!

Bought my new Tundra from Ryan Darby. What a perfect experience. Ryan went over and above any expectation to get us the best price on the truck and on my trade. He is experienced, and very familiar with the Toyota products and he treated us with the utmost respect and kindness. This car-buying experience sets the standard for any future purchases.

Thanks Ryan!

Bought our Toyota here. The service shop recommend a lot of things we didn't need. Now I was a mechanic for many years in addition to working on cars as a hobby all my adult life, so I know the game. They were definitely trying to get one over on my wife. We will continue to use them for the remainder of our free warranty service but for the stuff we need to pay for we will be going else where.

Omed of toyota of el cajon hooked me up with an awesome car!! thanks !

Great service center. The representatives are always courteous and helpful.

Arbie Kenefick with the Internet/Fleet Sales is awesome to work with. I bought my 2012 Prius V with him and last month came back to find him to buy my husbands Toyota Tundra. Arbie located the right vehicles based on what we were looking for, he was easy, friendly and honest to deal with and I would recommend my friends and family to him if they are looking for a Toyota. Thank you Arbie for your continued excellent customer service!

They are great with service and gave me a discount for my oil change.

Super bad treatment from employees...this older slender man that works here triped over my 2 y/o making her fall on her face leaving her crying her life out and he kept walking and didnt even at least apologized,much less helped her to get up and see if she was ok or anything, even a couple sitting next to me had better manners than him and said "oh my gosh is she ok? He didnt even looked back".
Seriously, some employees....

Update - The service manager called me about my concerns with my experience. We all have an "Off day" as was the case for them. They will try harder at my next service. Thank you.

I bought my 2017 Tacoma there because of the people and the "No pressure" atmosphere. I got the truck I wanted and they helped me find it in the lot. First services are done on it and it runs great. First recall on the truck and no problems were found. They do all the little stuff that makes me feel like they actually care about me even after the sale.

I have a Toyota Dealer very close to me and I chose Toyota of El Cajon.

Brought my car in for a 30k service. Had 4 new tires mounted balanced and an alignment to follow, got the dealers tire incentive special Simo is the man you want to do business with. Clear communication throughout the whole process. Full of positive energy and ready to conquer obstacles for the customer. He is an ASSET to Toyota of El Cajon service in my eyes. I ll be getting all of my services done here. Also wanna thank the porters and technicians for there hard work as well as management.

I really appreciate how comfortable Shawn Pasha made us feel. I am always hesitant with dealerships, but he truly treated us like family. Thanks again for all your help Shawn!

I had to make an unscheduled appointment, I had issues with the battery, which required me to leave the car overnight for battery load testing? Shawn Kelley from the service Dept. provided the up most and "TRULY EXCEPTIONAL" service. I also used the on sight service Enterprise Rent-A-Car and was very pleased with the service from Aaron Williams. I purchased the Venza new in 2011(just turned 43,000 miles) from the Toyota of EC and have maintained all recommended services. I have been pleased with the employees, from the receptionist answering the phone to the Service Department are all "TRULY EXCEPTIONAL" Thank you!!!!

Taylor in service was very diligent in finding the answer to the problem I had with my air conditioner.

Best dealership in San Diego . Always love going there. Excellent customer service.

Everyone always dread purchasing a car and all the hassle one must endure to obtain their car from price negotiation to finance paperwork. Prior to going to Toyota of El Cajon, we went to Toyota of Carlsbad where we received no help at all and the sales team just starred at us as were we looking at the Rav4s. The team at Toyota of El Cajon were exceptional they made us feel like part of the family and were openly communicative on their inventory and pricing. Victor who was part of the sales team took care of us from the beginning to end making sure we were getting the most out of our car. The most boring portion of buying a car is the paper work, but Tan made it bearable as we laughed the entire time signing. The team at Toyota of El Cajon has treated us like family or at least really close friends where it is not dreadful to buy a car.

Great service and nice customer service center- could camp out there all day! But the check in/out process is a bit lengthy. It's a good value and important to take your Toyota there to catch any recalls and get an honest assessment of car needs.

Great service and great lounge area! I don't mind waiting for my car. They have wi-fi, complementary coffee, and sometimes free donuts in the morning.

Great customer service, tell them what you want and you shall receive also they would recommen if need be, great people experience....

O What A FEELING ! : ) My daughter & myself were looking for vehicles when a family friend said to give Ryan Darby a call at Toyota of EL Cajon so my daughter gave him a call and set up an appointment with him & the Toyota family. That day we both purchased vehicles. THANK YOU RYAN for A " truly exceptional " experience in purchasing new & used vehicles for us

The best customer service thanks
Simon was great he gave me the best customer service thanks .

Service was outstanding and the customer service area is phenomenal. Great experience.

Love this place. I usually use them to take care of my Camry and now my RAV4. The staff is friendly. The service is good as well

Friendly. Got a great deal on a 4runner! Costco pricing!

Excellent and honest service based on my car buying and service with them in the past 7 years.