Toyota NWA Reviews

They took excellent care of my wife. The personal touch was great. She enjoyed the shopping trip while her DVD was installed

Great experience with salesman Pedro. Other than him a poor excuse of a Dealer that should be investigated by the state AG office. When you make it clear to not run your credit with anyone other than who you want. They should abide by your request. Instead they tried beating my pre approved rate without my permission. Then completely denied doing so. AJ in finance got his feelings hurt when I declined Gap insurance and extended warranty. So he knew he wasn't making anything off of me so he ran credit to see if he could get a better rate. without my permission and after the sales manager promised they would not.

The selsman was good he new what he was doing. Thank you so much. Laura Rice

These guys and gals have always been super friendly and helpful. Still loving my mommy mobile!

Used to have great service, but new owners are wrecking it.

Bought a car that wasn't blowing cold ac. Salesperson said if we got the warranty the ac would be covered under it. Turns out only certain parts of the ac was covered and our particular part wasn't covered. Financial advisor, Rex, said he'd handle the problem and promised we wouldn't have to pay anything out of pocket. Lies. Ended up having to pay half of the cost. Trying to get a hold of someone to talk to was a nightmare. Either being put on hold for 15-30 minutes, getting nothing but their answering machine, or being told they'll call us back and then never hearing from them.

Update: called the customer relations manager, Blair Brewer and asked him to call me back because of course it went to an answering machine instead of an actual person. Wasn't surprised that he never bothered to return my call.

Prompt efficient service with only one little oops. I was 4 miles short of my 60K service and did not roll over the 60K until the next time I drove the Tacoma. At that time the MAINTENANCE REQUIRED light came on and stayed on. I called ToyotaNWA and Heather walked me through the steps to turn the light off. Great service and saved me a trip to Rogers.

Drew s assistances and service was awesome. I appreciated the call the day before that confirmed the appointment and clarified some comments/questions I had posted. Upon getting off the phone with him, I knew my appointment would go fine. During the appointment, he found a discrepancy with what was stated as in need in my previous visit and what the mechanics were seeing. He was able to clarify that and get the proper service my car needed.

Unfortunately I have found Steve Landers Toyota to have the poorest communcation of any dealership I have dealt with. My vehicle has had issue that has been difficult to resolve. I have spent several hundred dollars on diagnostics and repairs that didn t solve the issue. The toughest part is Service Manager and the Assistant Service Manager don t return calls or take days to respond. As frustrating as car issues can be to have poor communications make it much worse. The good news for me is I took my vehicle to the Car Clinic and they found the issue immediately and surprise provide communication when needed.

Sad this dealership has such poor leadership in such an important area.

Went to get a standard oil change and tire rotation. The service representative, Seth, was great and easy to work with. He reviewed everything with me and indicated I had a lugnut misssing. Then he went out of his way to ensure that it was fixed. In addition, he listened to my concerns regarding my worn tires and recommended a path to correcting the issue including the time frame which worked for me.

Johnny Gutierrez knew what my car needed, explained it to me, told me how long it d take. Toyota always does an outstanding job with my vehicle

Jason Jones and the team are consistently professional and timely meeting my service needs. Keep it up

I am so very happy with my RAV4 buying experience at Steve Landers Toyota NWA. My salesman, Pedro De La Cruz, worked diligently to find the exact Toyota I wanted, secure better financing than I already had, secure good discounts, and generally made my experience joyful and stress-free.

Honestly? I expected purchasing a new car to be at least somewhat adversarial (as previous experiences from years ago in an entirely different city had been - obviously not with this dealership).

But buying my new Toyota was as smooth and stress-free as it could be and I am so satisfied and happy with the experience.

I HIGHLY recommend Mr De La Cruz and this dealership.

Easiest car deal ever! Juan was very professional and took great care of us!

It was a good experience and if they tend well I am very grateful for that

Friendly staff, excellent service done on my vehicle.

My daughter had her oil changed in her car. Service was good, so were the donuts and coffee. Pleasant waiting area.

Seth did an excellent job of listening to the problem and so far it is running well! Thanks Tony!

Sales team were enjoyable to work with. The vehicle however lacked a few components one would expect with a new purchase. For example, there was only one set of keys, no floor mats, and the check engine light was on. When purchasing a new vehicle, customers expect all aspects of the vehicle to be available and operating correctly. The salesman did offer to provide an extra key, floor mats, and service to fix the light. However, it requires a later visit to the delearship.

Pedro was great. This was probably our best buying experience ever and we believe it was all because of the personal attention that Pedro gave to me and my husband.

Great place for buy your car the salesman are very professional person just buy me car on this place and I recommend this team of people helping you to get your new car right away faster and securely on the payment what you can afford thanks and I will buy again other car on this place

Wrapped up a trade in less than a hour and was on my way in a 2018 Toyota Camry. Couldn t be happier.
Update 5/23/19: Service Department is tops in customer service! Extended hours including Saturdays. Highly recommended.

Please continue sending money saving cupons. Make them customized based on the service you know a customer is going to need next visit and make sure the cupon is not expired before the next suggested visit.

Great car buying experience. Looking forward to the full ToytaCare service.

I brought my Lexus to your place to have it serviced. I came to you because of George Ramirez. He took care of all my cars when he worked at Toyota in Fayetteville for many years. George is a very good worker, both kind and professional and is a pleasure to work with. You are very fortunate to have him as an employee and I will continue to come to Toyota of NWA Service Dept. as long as he is a part of your team.Thank you, Paula Weaver

I got busy and forgot to pick up my car from it s oil change, before the service center closed. This was on a Saturday, so I would have had to wait until Monday to get my car. However, Zach V. went above and beyond to find the paperwork for my car, in a department he didn t work, complete my transaction, and pull my car around for me. Thanks a million for going above and beyond Zach V.

Kyle was awesome! He was very patient and listened to what our needs were for my daughters vehicle. Whole process was smooth from test drive to financing. We will purchase our next vehicle from Landers!! Thanks for making this a pleasant experience!!

Quality in service, costumer service and great sale person. Definitely a family place!!!

I had service work done on my car Tuesday and when they were finished they ran it thru the car wash. Everything was completed and the service people were great!

Jason is the best! He is an asset to your company and he needs a raise, his knowledge and professionalism is unsurpassed. A+ 5 star!!!!!

I had a specific type of vehicle in mind and a unique financial situation. From Phillip the sales manager finding me the right car, and Daniel the salesman making sure I test drove and understood the car, to Chase, in the finance department making sure we understood the bank side of everything, we could not have been happier with our buying experience! Definitely recommend to everyone!

We bought a Prius today at Steve Landers Toyota and couldn't have had a better experience! Troy Currens took great care of us from beginning to end and answered all of the questions we had. We will definitely be coming back for our next purchase/trade in! Thank you Troy!

well-pleased with service of my Toyota Rav 4 2018 i think there real nice
cars ,maybe in few years i will trade in for a newer model,and i am well-
pleased with Toyota cars, thank you.

I've traded many cars with Phillip Aulenback over the years, and will continue to do so! He's always willing to go above and beyond to get you taken care of!

I will start off by saying this review is for the service department. I did purchase my vehicle from here and the sales department was fantastic. I went in for routine maintenance (had to schedule days in advance of course) and it was fine just another oil change. Probably took a little longer than most places but they were busy no big deal at all. I was ushered in & out, little detail about what was done but again, no big deal just a standard service. But oh wow, the aftermath was something like out a stalker movie. Numerous emails and texts asking me to please rate my experience (all saying please, nothing short of excellent , of course). My experience could not have been more mundane. It was not a bad experience, it was not a great experience. They wanted nothing short of an excellent experience so I though I d do them a favor by not rating them at all all good, right? Absolutely not more and more emails requesting a review. I gave them a middle of the road review and also expressed my agitation at the overwhelming requests for a review. Guess what five minutes after submitting the review, a call from someone at the dealership questioning my review as if I d surely made a mistake. Lord have mercy, all I wanted was an oil change, not a long-term relationship (STALKER!). If you want expensive, slow service that you have to schedule and you don t mind writing bogus reviews so shake the stalkers, this service department is for you! Seriously, please lose my email & phone #!!! There it is, your much sought after review.

Went in for regular service, and was in and out very quick.

Thank you for taking care of my oil change today, since I work in the healthcare field! I really appreciate your generosity!!

They worked with me to make sure we found a car and a price that fit our budget.

Great sales and service team.! Thank you, Chris W, Danny H and Johnny G.

Excellent and quick service. Airbag recall and a service (mileage) was completed with great communication between my service advisor and myself. Even though I live quite a distance I love Landers NWA.

I was very impressed with the Toyota NWA service facility, and the work they did on my Prius' 90,000 maintenance check-up. I received excellent, courteous service in a timely manner, and I am most pleased with the results. Thanks to Service Representative Timothy Doran for a good experience.

And, by the way, Tim, the alignment was just what was needed for the vibration I was hearing!

Gary McCarty

10/1/20
Just had my first maintenance check up on my 2020 RAV4 Hybrid. Very fast and very smooth. Check in was crazy quick and easy. Kudos again to Landers Service Dept!

Mark was very helpful in getting me in and out with little disruption to my day.

Seth checked me in, took care of checking for any recall items on my Toyota, service was completed, and had me back on the road in record time. Pat Berry saw me waiting at the pick up bay, followed up with finding my car having it washed and made sure the car was in tip top shape and thanked me again. Great service!

I drive past another Toyota dealership and 20 miles out of my way to use Steve Landers Toyota. Making an online appointment is easy and the customer service is exceptional! Thank you, Jason Jones for another wonderful experience.

Great experience, once the vehicle was found, I was out with in an hour and half. Thank you.

It's a Toyota dealer. It's nice and clean. Friendly staff. They offer free coffee, doughnuts and Wi-Fi. Oil change for my 2006 Toyota Corolla was a bit high, I was charged $45 for a basic oil change.

Purchased my last car here. Great, helpful sales personnel. FREE car wash's for the life of your Toyota.

We have bought our last few vehicles from Steve Landers Toyota NWA and it has always been consistently outstanding service. Specifically want to call out our sales guy Sean Chase and the Sales Manager Phillip Aulenback and finance guy Brian as all stars who go above and beyond anybody else I have ever dealt with when buying a vehicle. They truly make you feel like family and only want to get you what you want for as good of a deal as possible. These 3 guys make it easy to say we will be lifetime customers.

Awesome! This is our 2nd car we bought from him and we will continue to come to him when it is time to buy another.
We came back and bought a 3rd, 3 years later. Esteban is the best every time.
On a side note, my car has a sticker that says it XM radio ready and turns out its bs. My car does not have it and it is 500 to install it. Boo..

I was treated well. I didn't have to wait too long.All went well

Steve Landers Toyota NWA staff was so helpful and friendly. Thank you very much for all the help you guys provided!

I hadn't planned on getting a new car yet but it suddenly became a necessity when I had to let go of the ancient van I was driving. My credit had taken a dive so I was fairly skeptical that I could even get approved for a loan, much less find something I could actually afford.

Also, I have an aversion to sales people of all kinds, so there was a significant anxiety attached to this. However Kameron Fruchtl was not like the average sales person at all. He listened, gave me helpful feedback, suggested cars I might be interested in, fine tuned our search, and generally became my "new-good-best-friend" in the car business. He found a car that I liked, at a price that I could afford, with a company that was willing to carry the loan. He even made sure it was all shiny and clean and when I realized I couldn't go pick it up the next day, he gladly brought the car to me.

Rex French did the financial part of the deal and he also was very helpful, straight forward, highly professional. He offered me additional coverages but respected my choices when I declined. He was very conscientious about making sure all the bases were covered when it came to signing various documents/disclosures.

Additionally, I like the atmosphere at Steve Landers. There's a casual elegance to it. Tons of lovely cars parked amidst contented customers munching on popcorn or glancing through magazines while they were having their vehicles serviced. And they place a premium on happy customers, not just wealthy customers. I plan to return there in the future and I also plan to send other friends their way. This is a wonderful dealership. My sincere thanks to all of the good people at Landers, especially Kameron.

Kenny and Michael were both very easy to work with on our out of state purchase. Kenny took pictures of any flaws in the used vehicle and sent them prior to deciding on the vehicle. The vehicle was as described when we arrived. Great salespeople to work with.

Very positive car buying experience, I am very please about the overall process. I got different options and picked the right one fitting my needs. Also, all my questions were answered in a very satisfactory way. Totally recommendable.

A few months ago we purchased a truck from this dealership. Purchasing this truck from Brandon Creel was actually a pleasant experience. We felt he gave us a fair trade & he went out of his way to provide us with a great sales deal. I highly recommend Brandon.

They will work with you to help you get the best car for your budget. they even went above and beyond and lowered the interest rate to fit my budget. they are GREAT!!!!

Landers Toyota honored my appt time and even washed my truck unlike other dealerships. Even though they could not find my appointment made on the phone, since I had my email confirmation, they got me in and taken care of. It did take about 50% longer than usual though.

Made an unorthodox deal happen as well as valued the previous 9 years of repeat business I ve had with them. Few dealers would actually go the extra mile and enough good can t be said.

My experience was fantastic, my wait time was minimal, courteous and very professional staff. I highly recommend your service dept
I had a nice conversation with Lake, a service rep. during my wait time he is an outstanding young man.

We had a great car buying experience at Steve Landers Toyota of Northwest Arkansas. John was a great salesman. He wasn't pushy and he was professional. He helped us find the most perfect SUV for our growing family!! I would give them 5 stars but the paperwork took close to 3 hours to finish. They need a better system for this. It doesn't need to take that long. But this is a great place to buy a car, new or used!!

I took my Prius in as the lite to check tires was on. They found my tires were fine and it had to do with the temp fluctuation. Computers very sensitive. They fixed me up and lite is now off. Thank you ,they did a very good job and very courteous! I will return soon. Charlene Bauer
George Rameriz did a very efficient job and my car was serviced in a good manner. Thank you, Charlene Bauer

Very happy with the experience. Interest rate changed on the new purchase but over all the personal and the product along with service has been great. We will be faithful customers for sure

Good not ask more butter service I give them 10+ they relley cear about you and your vehicle

Sold us a BROKEN car! We just bought a 2018 jeep grand cherokee and noticed it being broken almost right away, the uconnect system is all freaked out and it will cost us 1600 dollars to fix it. They will not do anything about it and we will have to live with a broken car that keeps calling 911 while driving until we can fix the issue. If you buy a car here, make sure that everything is working and that they aren't hiding any issues!!!

I loved my experience at Steve Landers Toyota of NWA! David Hastings is the best Sales Consultant at Steve Landers Toyota in Rogers. He is knowledgeable about his products. He is more helpful than anyone I have ever worked with before. He is patient when you are deciding on your new vehicle. He is great after the sale too. When I was hit in my last Camry, David helped me navigate replacing the vehicle that I loved. I have recommended David to everyone that I know is in the market to buy.

What I loved the most was the personal relationship that was built over a 2 week period of communications. That experience allowed the dealership as well as myself to make an informed decision. It's greatly appreciated when a "Salesperson" puts customer satisfaction above the dollar amount in our society today. This comes from a former background in sales. No customer satisfaction=No Sale. It's not rocket science . ROI=Loyal customer !!! Thank you Caleb K. and ETHAN BAGWELL for OUTSTANDING SERVICE

We weren't expecting to have to purchase a new car so quickly but like many other families things happen. Through friends and family as well as internet searches we decided to give Steve Landers a try. Not only were we able to replace our current vehicle, but we were able to get a brand new one. I would highly recommend you to give them a try even if you are just looking for a future purchase. You wont be disappointed.

Got run around about title and temporary tag mailed after payment was sent the first business day.

Manrique Valdez is a great salesman easy to work with and very honest thank you for all your help.

I would not recommend buying or servicing your vehicle at this dealership. They have been nothing but dishonest and a royal pain since we bought our 4Runner last year. It all started with a salesman that knew nothing about the options on the vehicles we were interested in and paperwork that took 2 months to get submitted correctly to our bank. Fast forward to today where we are now dealing with service associates who 1. don t document the issues correctly to be addressed 2. you can t ever get in touch with someone you have to leave a message 3. your concerns are completely dismissed as they are working with other customers face to face while listening to you talk on the phone (after holding for 15 minutes for someone).
I would suggest driving a few extra miles to go to Fayetteville and possibly get better treatment and knowledge.

Everyone was friendly and had the answers to questions about their cars. They found the vehicle we wanted and the buying process was easy and fast.

Excellent service in a clean inviting atmosphere! Barry Richardson is an amazing salesman! Great conversationalist who gets you what you want and need!! Would give more stars if it were possible! Keep up the great service!!

Got a significant case of sticker shock when given the estimate for recommended services, but the rep was very patient with me as we went over the paperwork and did everything he could to make me feel comfortable. He even stayed late in order for me to pick up my car AND helped me to apply the online coupons I found to help with the cost. It was five star service for sure.

Troy Currens - Highly Recommended; Ask for Him!
During my car buying process, I met Troy Currens. Troy is a straight-forward guy, which I can appreciate. If a final deal or negotiation can be made, he will do so. If not, he will be upfront and careful to manage buyer expectations and hope. This made for a much more efficient process. After my purchase, he called three times to check to ensure I made it home safely, was satisfied with my "new ride", and finally still satisfied with my purchase. His genuine approach was appreciated, and you should feel confident knowing you'll have an experienced professional- one who is respected by the finance team and by this previous customer. Give him a call today.

Thank you, my salesman Juan Mason and special finance manager made my purchase easy. I am so thankful. They even had my vehicle delivered.

The salesman named Juan that I worked with was amazing-he made the process of trading in an old car and buying a new car as smooth as possible. I wanted a car in a specific color and model that was not available at the NWA dealership, but Juan tracked it down quickly and the dealership provided a loaner car for me to use while I waited for my new car to arrive. I felt really well taken care of, and I would definitely recommend this dealership to others!

The Service Department exceeded the expectations, Seth definitely knows how to provide excellent customer service and is willing to help to make each encounter exceptional.

I highly recommend Steve Landers Toyota who is pro customer service in every experience.

Excellent treatment from sales! Barry Richardson is the best! He can get it done and knows his stuff!

Fast, excellent service. Highly recommend this dealership. Great employees. Standard maintenance service took about an hour, which was what I expected. Very happy with my decision to use them.

Thank you, Timothy Doran, for the efficient and courteous service provided for our 2015 Camry. You folks rock!!

I sent my son to that place to change the oil for my Toyota prius 2008 something that should have been less than 100 dollars ended up taking my card out of 471 for other things that they did to my car without my authorization, leaving even to gasoline my car. The only thing that the person I spoke with was SORRY HAVE A GREAT WEEKEND ........ SHAME ON YOU MAN SHAME ON YOU. STICK TO ORIGINAL APPOINTMENT. I WILL NEVER GO BACK TO THAT PLACE.

Excellent customer service and convenient service hours (e.g. after 5 PM on weekdays). They can even take care of your vehicle on Saturday!

Great customer service from the moment I pulled up to the moment I left