Went to get a standard oil change and tire rotatio...

Went to get a standard oil change and tire rotation. The service representative, Seth, was great and easy to work with. He reviewed everything with me and indicated I had a lugnut misssing. Then he went out of his way to ensure that it was fixed. In addition, he listened to my concerns regarding my worn tires and recommended a path to correcting the issue including the time frame which worked for me.