Toyota NWA Review

Swiftly received, even though early. Took two hours exactly, as promised. Cost was lower than budget. Great lobby waiting. Had a great time, and my vehicle is in perfect shape!

If you need to buy a car, David Hastings will guide you through the whole process!

These guys were amazing to work with!! Michael Hull gave me a fabulous deal on my 2017 Highlander and even delivered it right to my door, out of state!! I LOVE THIS DEALERSHIP and especially my new car!! They were very easy to work with and up front, no haggle! Would highly recommend!!

Nice big waiting room. Great beverage selection. Fresh popcorn machine. Big screen TV. I wish the service had taken a little longer but it was quick and they did a nice job of washing it too.

Honest and straightforward. My only complaint was having to listen to the pitch about gap insurance, which was tolerable but unnecessary.

In and out in less time than I expected. My truck is humming now.

Thank you for providing an outstanding service. The work is excellent, the waiting area is most comfortable and working with Don Joiner was a pleasure. love the free carwash that is as good as the best ones out there! Keep up the great work.

I didn't have an appointment but was served in a very timely and professional manner. My wife and I have bought three cars from Steve Landers Toyota of Northwest Arkansas in the past two years and each experience was great. I love the free car wash.....sssshhhhhhhh.....

Our salesman was nice, the sales manager was RUDE! We were not there long! We purchased our 2020 Avalon from Toyota of Fayetteville. Previously, I quit doing service with Steve Landers Toyota because of high service prices. They were local, so we gave them another chance. No more! We are done!

Best Toyota ON PLANET EARTH! Ask for Johnny. OUTSTANDING SERVICE from an OUTSTANDING HUMAN

Absolutely wonderful from start to finish. You gained a customer for life.

Everyone here is really friendly and do what they can to help you and more! Paco is a great person and an awesome salesman! Thanks for all your time guys!

When was the last time you hugged your salesman? We had an outstanding experience at Toyota of Northwest Arkansas. Aaron Chaffee, E.J. Crawford, Marie Contreras & Jeremy Owens collaborated to make our purchase of a 2012 Toyota Camry Hybrid professional, informative and FUN. We would and will recommend this dealership to
anyone.

Carrol Lund

Everything was done as well as can be expected under the current conditions with the carona virus. The waiting area is very comfortable. The work was done quickly.

My son purchased his 3rd Toyota here! We had a awesome experience! Alex was very helpful with the whole process. Brian made the closing process very pleasant! We would recommend all of friends to go here to purchace their next vehicle.

Helped find the vehicle I wanted and the deal I was looking for everything great service

Great service, everyone was friendly and very helpful. I did most of my loan application online from home and our salesman, Brandon, was wonderful and text me throughout the evening anytime I had questions. I love my new Camero!!! Thanks guys for all of your help!!

As far as car dealerships go it's pretty much average. When I thought was crazy and I've never had it happen to anybody anywhere else or myself. We drive in with a Mercedes Benz thinking about trading it in and we're wanting to go on a test drive. This company knows who we are and we're coming to test drive a specific car and they still won't let us drive the car off the lot unless we have a representative with us??? What the heck??? They think we're just going to drive off?? I don't think anybody would drive off and leave their Mercedes-Benz behind. And it was only a 4 year old car so no there was no reason why we couldn't go on a test drive by our self. I wouldn't go to that dealership ever again they treat you like you're a thief. Really people who drive these cars don't you think they have enough money that they're not going to steal it and risk going to prison?? That's why we also went to test drive a BMW that day. I'm voting for the BMW

Appointment arrangements made via text through Jason Jones: 5+
Greeting by welcome staff: 5+
Check in with Jason Jones and information provided throughout process: 5+
Preliminary Alignment check with printout: 5+
Complementary car wash: 5+
Service Work: 4 (80%) guard / splash pan under engine not properly secured
Waiting area: 5+. complementary popcorn, coffee, soft drink, water (donuts already consumed); tables and chairs @ which one can work in relative quiet; TV viewing area (always have something better to do/but it s available for those who have such interest
Final Score: 34 out of 35 = 97% or A+

Always a pleasure working with Lake Mills at the service center.

Aaron did a great job selling us our new Toyota, working to get us exactly what we wanted in our new vehicle. We are satisfied and loyal customers of Landers Toyota!

My experience at the establishment was by far the greatest time spent. Unlike other ones. The car we left with is exactly what we had in mind and they lead us to it. Randy Rodriguez was very helpful and took his job to another level. Bertha Chavez, Jose Rivera

George is my preferred service representative and as a loyal customer, I am glad we have been able to develop a good relationship for the service of my '08 Prius. I trust George to be honest and to take care of keeping me on the road by monitoring the wear and tear on my vehicle during my regular service intervals by informing me of potential mechanical failures that need to be corrected. I appreciate his professionalism and am glad to give him a well deserved 5 star rating. Thanks George.

Excellent experience. Highly professional and everyone I interacted with was outstanding. This is what a service department should be like!

My stepson bought a beautiful truck here. I am very disappointed in how they took advantage of his inexperience. ! He had $10,000 DOWN! And they charged him 10% interest with an upper 675 credit score. Come on guys. He saved money forever to get his first truck and this is how you treated a 19 year old kid! Shame on you! I won t recommend your company to anyone.

We were not greeted by a pushy salesperson! That is #1 with me!! Jeremy gave us his card and said to call or text with any questions or interests and let us be. We were able to browse the inventory unscathed. When we finally narrowed our search down to two vehicles, he was more than willing to oblige our requests without making us feel uncomfortable. Having sold cars myself for 12 years in the past, Jeremy was a pleasure to work with! The dealership was all in all a great pleasure to work with. I will go there first from now On!

Jason was my service advisor and he did awesome on my service with great time management and honest service need estimate. Great job Jason and Toyota NWA!

Dedicated toyota customer. Great Sales and Finance dept. Will continue to do business for any future purchases.

The service guys are kind and helpful, I appreciate every one for making my visit a hospitable one

Kyle was very attentive, knowledgeable and helpful. Buying a car is generally not a fun process, but Kyle did very well in making this a very enjoyable experience. Thank you

Worst dealer I ever seen.
I bought Camry in 2013. They called me to upgrade and lower the payment. When i reach there the guy was bringing the number that is way higher then what I was paying. At that time when I told my price...so called manager came and talk to me rude and unprofessionally.

Again I went to see the camry after looking around other dealer and car and talked to Mike who gave the price which was not bad but I was not happy because they started running my credit without my consent by using my previous information that they had so I left the dealership. The salesperson had to look more then 5 car just to get one good running car for test drive. One was battery dead, one had remote not working, one had door not working and one had key not working.

Its my 3rd visit, begins near to my place I thought to give them a chance as I had bought Camry with them before but this time they have my info and what price I have offered to camry LE just 2 week ago but don't have the price they gave at that time and don't want to honor the price they gave at that time rather want 5K more than what market is paying...again comes so called manager and try to intimidate me... I left that place...I had shown my 10 yrs loyalty towards toyota but dealership like this made me rethink about the toyota itself. This kind of dealer should be out of business...which is not too far as when i went there this time i had to wait 15 minute just to have someone come and help me and there were only 3 sales person sitting in there desk.

People over this dealership are so pitiful, rude, unprofessional, and wild. Dont go to this dealer even if this is last left in planet.

Sean always goes above and beyond to help! He is amazing!

unlike most dealerships in NWA this dealership treats you like a friend and not like they're trying to hustle you. Landers Toyota will always be my dealership this will be my second tundra purchase from Landers and I can say I'm very very pleased again.

This young man has been our service adviser for several months for both our Tundra and Prius. He is very sharp and attentive to the needs of our vehicles. Most of all, he demonstrates a very caring attitude toward both of us. We really appreciate Seth and it is because of him that we trust and depend on Steve Landers Toyota of NWA to service our three Toyotas! There are other Service Advisors, but we always ask for Seth. Thank You.

Steve Landers Toyota Service Department is the best.

Toni Luetzen #Toyotatoni has shown Northwest Arkansas how great Toyota s are!!!

Being a woman without automobile service knowledge, Mark was certainly a big help to me...he was exactly what you want your auto service folks to be...friendly, professional, knowledgeable and someone you feel is honest.
That's Mark Daniels@ Steve Landers Toyota.

Great attention to detail. Great staff always so courteous and welcoming. Been a Toyota Family for many years, maybe decade and more :)

Tim did an outstanding job of taking care of the customer. All work was completed on time as promised.

I went through John there and it was the best experience I've ever had car shopping. Everyone was so helpful and so nice. I had been to several car places and they were all a hassel with no luck trying to rip me off. John was able to get me into a low miles new car. I highly recommend here and I highly recommend John. Tell him Brandi Meeker sent you lil. I will continue to do my business through here.

Carl is very friendly, very communicative, he helps you with what you need. I really recommend him. He is a good worker and very kind.

Purchased a 2014 Tundra. My wife and I were really dreading the process of buying a different vehicle. I must say that the Salesman Josh Murrah did a superb job helping us with our decision. My wife and I are both in our late 50's and were concerned about being talked over by a younger sales person, but Josh knew how to communicate with whom ever he was assisting. Great job by everyone there.

Had an oil change and tire rotation in a timely manner.

Esteban is the best! He made the buying process easy and painless. I highly recommend Steve Landers if you are looking to purchase a new vehicle, especially Esteban!!!

I went in a little earlier than appointment time. They told me I'd be out in 45 minutes and that's exactly what it took. Quick. Great Service.

The level of customer service I rec'd today earned 5 Stars. Thanks Steve Landers Toyota and all who work there. Shot out especially to Johnny G. and the lady who took my money (my apologies for not knowing your name). You both took exceptional care today.

Troy made the car buying experience excellent. No pressure, honestly answering questions to the point and no haggling. This is the second Toyota that I've bought from Troy and Steve Landers Toyota and I would recommend them to anyone. I wouldn't have come back a second time if I wasn't happy the first. Good people.

Kameron was great got me a amazing 2020 tundra sr5 with the tss package. He has done my family, friends, and myself amazing. Will come back to him again

Great dealership! Worked with Sean. Started over the internet with finding the truck we wanted, gave us a better price on our trade than another dealership and they were less expensive on the same truck we wanted! Definitely a win, win dealership!!!

My first experience was that sales was a little pushy. However, in the end, we got the price we wanted for the car we wanted. They were willing to work with us. The paperwork process went quickly and they were friendly.

Very happy with the guys at Steve Landers Toyota. They couldn't have been nicer. Chase In finance and Ronnie (salesman) got me into a new vehicle.

Great selection, excellent staff, will do business with again!

Great service experience as always. Sheila Estes was extremely professional and accommodating.

I really admire and respect Mr. Snyder for working with me through some communication issues we had initially. It takes a lot of compassion to work through problems and have open communication with another. I will expect nothing less when I schedule with him in the future!

Everyone I came in contact with (attendants outside, service advidors and others) earn five stars. Service was EXCELLENT!!!. Courteous, friendly, informative, No PRESSURES . Thanks for your personal interest.

I proceeded to wait 90 minutes to get my car serviced only to discover that it wasn't even started on. I then had no choice but to wait another hour for them to actually do something- no- ANYTHING about it.
Greatly disappointed. Will not come back

The nicest service staff in the garage and in the service center, from the time I pulled in the garage to the time I pulled out of the garage

Quick, easy and professional. Couldn't ask for a better experience!

Jason Jones has always treated very well just like family I would recommend him all my friends and family

The service department is fast and efficient. It makes routine maintenance effortless, and they wash your car before they return it.

Went back again today when my other part came in as usual service was fast friendly polite and professional The wait time was very enjoyable not long at all and when my car was done they even washed it My service rep was Jason highly recommend him

Went with a friend to help him out and get myself a truck after he got his. Was called a know it all and that they don't want to hear me talk unless I'm buying.
Went to Daniel McLarty and talked to the General Manager Johnathan and he treated me much better and gave a better price on the same used truck from Landers.
Go see Johnathan, he will take care of you.

Pleasant visit as usual. Johnny (Juan Gutierrez) remembered us from past visits and is very pleasant to deal with. We were checked in on time and it took an hour as usual along with a car wash. We have purchased 3 vehicles with Toyota so far and have had nothing but great contact. Thanks again.

We had a very wonderful experience with our salesman Juan Mason. He is relaxed, not high pressure. He listened to our needs and he found it for us. Actually, he found a Toyota for us that was even better than what we expected to get! Working with Juan felt like reuniting with an old friend. He knows how to be himself and we can tell he truly likes people. He made sure at every step of the process that we felt relaxed and that we were getting our needs met. It was a great car-buying experience and we love our car 100%. We love Juan 110%! Excellent person you have there in Juan, Steve Landers Toyota!

I just bought my new Toyota Camry and I absolutely love it! The employees were very helpful. They answered every question I had about the process. My salesman, Dylan Way was wonderful! He demonstrated professional courtesy and ensured that I had a great experience. One of the sales manager, Phillip Aulenbeck, even came over during the process to make sure I was satisfied with the service I was receiving. This was a pleasant experience and would highly recommend Steve Landers Toyota NWA to anyone looking to buy a new vehicle! Thanks Dylan

I will never buy a car anywhere else!! Go see Kyle Croft, he's the best!!!

Edit: I wanted to add a little bit more information as to why you should buy a car from Steve Landers. I know a 5 star review and a simple "they're the best!" Just wasnt going to cut it. Because I had THE best car buying experience that I've ever had. Everyone from the finance team to the sales team and everyone in between... they actually care. And I feel like that's rare for a car dealer. They want to make your dreams come true (it sounds cheesy, I know) they take the time to work through the loans (even the almost impossible ones) and get you a great deal on something you love. You walk in and they take all the stress of buying a new vehicle off your shoulders. I had a very hard time believing that it was as easy as it was. There were several times I had to ask Kyle "Are you sure this is all I need?!" Because buying a vehicle is always a hassle. But not here... dont waste your time anywhere else. Go where they'll take care of you and that's Steve Landers!

2nd purchase here and would recommend to anyone. Great folks easy to deal with. Thanks Marty and Sean!

Fast and friendly service. A very good experience.

Terrible sales approach. Went to buy a 4Runner Trail and was given high pressure pitch about how the deal was good today only. Got within $140 of my max I was willing to spend and they balked, which is fine, it's dumb, but whatever. Then told me that it was "my loss" and that it may be 6 months before they could get another one.

Contacted Toyota of Fayetteville, got an identical Trail located that afternoon at a price over email $2500 less. Thanks for holding firm on that $140 bucks, it saved me $2500.

Enjoyed the experience of buying a vehicle with the team at Landers. Special thanks to Sean Chase and Ken Womack for the integrity and respect. I drove away in a great vehicle and got to hang out with a couple of great guys.
Look forward to my next purchase from them.
And once again, Sean provided beyond reproach service as he helped my daughter find the perfect car today.
Thanks again!

Sean Chase was very nice, and prompt. He made buying a new car easy. I would recommend him and return to this dealership for Sean in the future.

Had a seriously bad experience with another auto shop in the local area and came into Toyota to fix the issue and all of the noises from the terrible break job I received from the previous shopis now gone. My Wife is very pleased to have a car fully functional and quiet now.

Word of advice, you can get an oil change, air filter change and minimal work done ANYWHERE but you always need to get major work with brakes, tune ups, and etc. done at your dealer.

I was waited on by a really nice man. It didnt take too long to get my car serviced. Its not convenient for me to go there, but its where I bought my car, so I take it there.

Toyota recall repair was made quickly and efficiently.

Good salespeople, not pushy and very knowledgeable! Easy buying experience! Talk to Bill, he'll take care of you.

Out the door price was over $4,000 less than the competition for the exact same vehicle! Plus the professionalism and lack of sales pressure during the process was appreciated and after sales follow up has been outstanding.

I m thankful for Toyota! The total care they give! And the wash job yesterday. Thanks so much.
Euleta McCarley

I bought a 2016 corolla from them, great choice! The sales rep Juan was very helpful...he understood exactly what I am looking for and worked with me to get a good deal. I had a rental car when we closed the deal, Juan gave me a ride to drop of the car at the airport, can't thank him enough! Dude is super cool and really easy to talk to....just had my first oil change at this place 2 weeks ago. amazing customer service.

A big thanks to the whole staff for the great service!

We had a great experience purchasing our new Toyota this past weekend. Juan Mason was a pleasure to do business with. I highly recommend him and the rest of the staff when you are looking for your next new vehicle. The benefits offered with a new vehicle are incredible. We can't wait to start using the free car wash every week! This was by far one of the best and easiest vehicle purchases we have ever made.

Recently Johnny Gutierrez took care of getting my Camry serviced. As usual I had a great experience. I waited at the dealership. He said it could take 1 1/2 to 2 hours, and he was calling me that it was done in 1 hour. He even helped me when I couldn't log onto their free wifi. I had a nice cup of coffee and got some work done. Not only was the work done right, they washed the car and vacuumed it! They did a better job washing and vacuuming my car than I do. Their prices are quite reasonable and Johnny explained in detail my choices for the 30K mile service. I felt I knew what was happening and why. The bill was exactly what he said, no bad surprises. I had to make a private work call and he set me up at one of the unused sales desks. I felt like I was the only customer in the place and it was busy. If you have a Toyota, take it there.

Mark the service agent always friendly and professional. A great asset to your team

I had the pleasure of dealing with Brian Huddleston I saw what I wanted on the lot 10 minutes later he called me and told me it was set aside for me to come and test drive the next day we test drove didn't application I'm driving my dream car Thank you very much Toyota of Bentonville Arkansas for having such a great representative to work with Brian Huddleston it was my pleasure

Went in at ten to get a key it's now 2 pm and I am still here waiting to have key program. They have been nice. They did two recalls I didn't know was recalled.

I appreciate an articulate salesperson who knows the features of the vehicle. I also appreciate a sales manager who is willing and able to make a reasonable deal on a vehicle and an F&I manager who can offer financing, warranty, and enhancement products (all of which I personally chose to decline). After some quality haggling, we were offered what I believe to be the best cash price around for the vehicle with no pressure to make a decision immediately, even though it was near the end of month/end of quarter. Yes, I checked other Toyota and other brands locally in NWA.