Town & Country BMW Review

I came here for some recalls my vehicle had. It was the most convenient location but not preferred. The service people are a bit pushy trying to up-sell and because of the location the dealership noticeably caters to the Chinese community.

Had some issues but Steve the manager at pre-owned was courteous to reach me and help to resolve. Overall I am satisfied about the purchasing experience with Paul the salesman and Steve.

All over you when they're trying to get you in a car, but good luck getting a reply when you call with questions/issues with the car you just purchased from them. Really surprised you guys can let cars drive off the lot with the stupidest minor things undone. Just takes your money and basically tells you where to go. Definitely won't be going back to this dealership.

Great Pricing. Bought an X5 here. It;s a great car.

Excellent service and very friendly staff... Specially Michelle and Harsh.... Thanks for everything!

Sales reps are highly unmotivated unless you are buying an i8 or a few bmws. Felt like I had to put in effort to find a sales rep just to ask a few questions, and he didn't even put in the effort of walking to the lot to show me the physical car.

Personally I have had 3 BMW's.love my car but this dealership is nothing special. Sales promised a loaner when I bring my car in of maintenance. Service department had never issued a loaner 3 times I have been in. First time they offered a free loaner but there was a $50 admin fee, second time they told me the program was cancelled. Third time they told me none were available I would have to book a month in advance. This alone has made me regret not purchasing my current car from Parkview BMW on Leslie St I always had a great experience with them. Parkview once lost my key and had to make a new one, they were fantastic at dealing with a problem things happen and its understandable. Regular service visits always were quick and easy and a good experience. BMW Markham is the polar opposite.

The service from Owen and Alvin was good! Love this M40i!

Very disappointed. As soon as I walked in me and my dad were not greeted, no one acknowledged us. We walked around the show room looking at the cars and had to go ask someone for help ourselves. The new car managers were extremely unprofessional and rude. Our whole experience was ruined. I don t recommend anyone going to this location. I left and went to Maranello Bmw in Vaughn where they were more than happy to help and we ended up buying a 640i. The management at Town and Country is so unorganized and they need better customer service.

Very good experience! Love Luke! He was very helpful!:)

"Great Experience With Town + Country BMW "

Bought my 1st BMW 335I XDrive in early May at Town + Country and I want to thank all the staffs that assisted me thought the sales process, especially Paul Choi for the great, friendly, professional sales experience. In overall, within all the different dealerships I've dealt with for a vehicle purchase in my life, this was by far the best experience I ever had.

P.S. the only downside is I was told they had 40% off on accessory when purchasing a car with them which I was seriously planning to purchase the roof rack when I was going to pick up my new car however that was not the case.... the special was only for a few days....If I knew that at that time, I would already bought it the same day I was there to purchase the car....Try to talk with them to see If they can make an exception and still give me the discount due of the misunderstanding however didn't work....Ah well! Hopefully the special will come back as I need the roof rack.

I met Terry in Feb 2017 to discuss buying an M2. She helped me over the next 13 months to spec, reserve, delay as requested by me, etc. the purchase of my new M2. During those 13 months I saw her about 6 times to make changes, look for used instead of new, etc.
Terry was very accommodating and patient with me as I changed my mind along the way.
Also, Andrew in service is the best adviser there. He's helped me off and on for the last 10 years or so. Very friendly and knowledgeable. There has been change and turmoil in T&C's service department, but always great service from Andrew.

We had Taha as our sales. Very helpful and patient guy. Excellent service and good follow up! I got my sweet car with sweet price!

Good service from Jason. Always helpful. Respectful and professional. And always happy to serve you.

Average service, some great staff ..over busy .. not comparable to some peers

excellent service and delivery experience, sales named Justin has full knowledge about BMW cars and so does as Alvin who introduce the new car to our family on delivery day. thanks tcbmw for sure I will recommend this dealership to all my friends if someone want BMW.

I bought 2015 428i xdrive for over $70K
Beautiful car but today with 58,546 kms the car is worth only $35 K half of what I paid in less than 3 yrs. WOW that s wasted money on a car. I ve owned Toyota s for over 10 years and nowhere close of losing this kind of value. Nice cars and if you re willing to lose money on buying new go ahead. Would never buy again BMW new if anything is cheaper to lease them and walk away after two years. Lose less $$.

As a first time BMW buyer I was extremely happy with the customer service I received at Town + Country! I just picked up my 2013 X3 and had a wonderful experience with Harsh Thakkar. Harsh was very attentive throughout the entire process, and offered great customer service. Harsh went above and beyond through the entire process making sure I was comfortable with the process. All around I had an excelled experience at BMW and would definitely recommend Harsh and Town + Country!

Very bad experience! Came in for oil change( verified with them by my car VIN # was told can bring in car for a oil change since I bought it for a year) after dropped mini in, tech called saying they can t do until December according the car showing! I want take it off road on snow days and do oil change before which is good for car! And they really should let me know before I dropped in! So bad!

This BMW dealer has the best service out of all the BMW dealers I've been to. Sales are very attentive, not pushy, and would be up front about the best options and price you could get. Couple of my friends have their cars serviced her and they do have good service center from what I can see.

Fast and Great Service. Very professional and dedicated sales team. I think they deliver best price on the market. Albert Holtzman is my sales person. Thank you all !

on a recommendation I traveled to this bmw location for service work on my bmw, shop foreman Peter Blesse service adviser Andrew Mak and the fellow who set up my rental (I apologise for misplacing his name) are to be commended for their professionalism and customer satisfaction.I had never set foot in this dealership before but when I left one couldn't help thinking employees like them is what makes a great business

Sincerely thankful to Bobby Chan of Town+Country BMW for his trustworthy and professional expertise, who analysed the oil leaking problem very well and advised what was needed to be done without unnecessary spending. His patience and honesty win our trust and confidence to bring our BMWs back to him for maintenance and services. Thanks again Bobby for pampering our BMWs for so many years with a heart. You are FANTASTIC!!!

I just picked up a new 440i coupe from Town and Country and I am extremely happy. This is my fourth one since 2008 and have always been treated very well. Many thanks to Terry Mackay for a smooth purchase as always. I have dealt with Terry since day 1 and she has always been a first rate sales person. I would not hesitate to recommend her. I would also like to commend Michelle Fung for going through the delivery with me. She is very knowledgeable, professional and patient. Thanks also to all of the other staff at Town and Country such as Shelly in financial services along with everyone else in the parts and service departments.

Harsh is an excellent sales rep. He is very polite and considerate. I was very satisfied with his service.

The whole vehicle buying experience was absolutely painless. The salesman is Jason Lin.

Owned my first BMW, sales representative was Yoga Warren, he was very professional and helpful along with Leila in getting me started on learning my BMW. (X6 series). Love the way this car handles on the road.

Screwed up my service. Car was seating there for 3 days and they returned it without anything done!

3 star is for the first visit.... 5 star after upper management got involved.

We loved our experience at the Markham BMW dealership and we found Nasir to be extremely helpful, friendly and great at answering all of our questions about our new X1. He was very quick to answer our messages and always put in the extra effort to communicate with us during the sales process as well as after we bought our vehicle too. We were treated very friendly and professionally from the start to end by all the staff and we couldn't be happier with the CPO X1 that we ended up purchasing. I highly recommend Nasir as he is extremely knowledgable and helpful and goes above and beyond for his customers. Great experience overall, thank you!

Sent email to ask for information on car. They replied back with a generic system email. Sent email again to ask for more info, no one responded. 2 weeks gone by then another person reached out, car was already sold. Great salesmanship, great customer service !

My brother and I bought two 2015 4 series within a months time of each other last year from the same sales person, Sam. Although we didn t find our experience to be horrible it wasn t great either considering we bought multiple cars from him. He always acted like he had better things to do. Even after our purchase he was reluctant to provide us with keychains for our purchase (although my sister was provided with a full care package at Maranello BMW including hats, T-shirt s, mugs etc..).

What really left a sour taste in my mouth was that my wife and I went last week to the same dealership as we were considering trading in our 4 series coupe for a sedan. We figured we would give them the benefit of the doubt and allow them the first chance at our sale. We walked in and waited 20+ mins to be even seen by someone. I actually started walking around trying to find someone myself when my wife called me and said Sam was at his desk. So I walked back to the used salesroom and Sam said he was busy but would talk to us. To make a long story short, he did not give us the time of day. Both my wife and I left thinking this was the worst service we have ever received.

If you have customers inquiring about purchasing a vehicle, please don t undermine them and make them feel like they aren t capable of purchasing the car because of age or income or whatever he was thinking in his head on that day.

If you visit this dealership, I definitely don t recommend Sam. My brother and I will be taking our business to other dealerships who have already shown as much better service.

Just bought a BMW X5 from Harsh at pre owned department he is very professional and very attentive. He is the man of the word from beginning to delivery he was very prompt and transparent and was guiding me through out the process, just because of him I got my dream car BMW X5. I would recommend everyone in my friends and family and my community to buy cars from him, it was worth driving from Brampton.
Thank you once again Harsh and BMW Markham for serving us with excellent and outstanding service.
From
Sanjeet kaur chadha.
Darshan

Traded a MINI for a pre-owned BMW. Great sales experience, clear, fast and efficient. I recommend Paul for pre-owned car sales. Fantastic delivery, overall this dealership does many things well.

The sales and delivery experience demonstrated product expertise and professionalism. Ask for Leila Wang and Pirout Mohammadi for outstanding service.

I was in the market for a new 4 series and was greeted by Harsh Thakkar. He was very thorough and gave detailed explanations of all the features available in the particular vehicle I was interested in, and to top it off, I received an exceptional deal that no other dealer could match. I really enjoyed my experience at Town and Country BMW and bought the car the same day! Even after the sale, I brought up a few concerns of mine and he took care of them, no questions asked! Now that's excellent service.

Worst service department. Don t ever go here even if you bought the car here. I serviced early this week , no fluid top off , didn t check an issue I mentioned , waited 3 hours for a loaner car. Absolutely horrible. How am I paying for a high end car and get this garbage of a service ? I mean they didn t even top off fluid which is the basics. I mentioned an issue with my engine first my advisor says it s too late to check then offers to charge me to check it out. Horrible horrible service. Don t take your cars here. God knows what they do to them when they take it from you.

BEST dealer in Toronto.
Courteous and friendly.
Always helpful and offer free advice help when necessary.
Sales staff are very knowledgeable and during car delivery they make sure they go over ever new feature on the car with you before you leave the lot.

Leila has done an excellent job to walk through all the features of my new car with me.

Hi. It's great that there is actually people from town and country that read these reviews, kudos to you guys. I do not believe anything really deserve a 5 stars unless they are exceptional and I have never seen or experienced any kind of service that I considered exceptional. Through the years I had bad and good experiences here. Some of the bad experiences are, scratched my car when I picked it up from service but the service manger did the right thing and took care of it. Another occasion the shuttle driver totally forgot about me and left me hanging at the dealer for more than an hr. My sales guy Sammy Au is always nice to talk to when I visit the dealer so thumbs up for him. To be honest if I were to get another BMW I would get it from T&C.

Had a really bad experience with Vivian. She was very abrupt and rude. Seemed like she wanted to get rid of us. Would not give our business to this dealership.

Paul did a good job ! Hopefully it's the car that I want, I am glad that he got rid off the buff in the headlight .. i am super happy. Good experience

Took my BMW 335i xdrive to their service center after my car developed a front end clunking sound at slow speeds going over rough services and I only have good words to say about the service I got.But first let me point out something which BMW as a manufacturer needs to address.

BMW needs to stop selling their cars with runflat tires.These tires are horrible for comfort and have a very hard sidewall and if you drive on rough roads they will wear out your suspension sooner.Trust me and change your runflats to a max performance summer tire like pilot super sports or pirelli p zero all season plus and you will notice that the ride is much more supple and not jarring. These tires are better in everyway even handling to whatever runflat BMW puts on their lineup. Not only that, to compensate for the hard riding tires BMW tunes the suspension to be soft and this causes the floaty bouncy feeling especially at high speeds.

Now on to the service. I appreciate BMW town and country for giving their urmost attention to my problem. I took it in for regular service under warranty and told them about the problem, however they couldn't reproduce the noise and Kevin suggested I can come back later and take a tech with me on test drive.I did just that and showed that the noise occurs only at slow speeds, they tested while driving a little faster. Peter acknowledged the problem and said he will diagnose it and fix it.He did just that, he is a real German BTW.Germans know their cars.Eventhough the part was delayed by a day and I got my car a day later I appreciated the fact that my problem was acknowledged.. They didn't just dismiss it saying the noise is normal..or it's your tires..it's just the road surface.Peter took his time to isolate and fix the noise.The noise is gone completely, they changed the strut and the strut mount and did an alignment under warranty. Thanks to Kevin for the rental and communicating everything in a timely fashion. Keep it up guys.

Had a bad experience with salesman Eddy Huang. He talked to us with shoes off. You can smell his stinky feet five feet away.

Thanking Albert & Leila for their Profesional services on my new BMW ..

The service that the two cars had been doing here before was always good, until it met today's racing driver....shuttle had the same feeling of flying. If it weren't for traffic lights, I think he could drive faster. He told him to stop behind the car in front of him. He was a little angry (I was disturbing his speed??) There was only a black pickup in front of us. Only one was the only one! ! After all, he was a contemptuous driver with a ridicule and sarcasm. "This is a lot of cars on this street? Which one is it?" The race car driver is a race car driver. It is different from what we see. After sneezing, he raised his hands and said he was helpless! ! ! ! Sorry, we have delayed you to become a proud racing driver. You won't need a shuttle again later. I'm going to do a service and I'm going back! Don't do it if you don't like what you do! ! ! ! ! !

Best dealership experience I ve had hands down - Michelle Fung was great and found me exactly the car I was looking for. Their sales team is also nowhere as pushy/aggressive as many other dealerships (looking at you BMW Newmarket).

I had the pleasure of working with Taha Hayat in the used department. First he is a Genuine BMW enthusiast which is helpful. Second he is polite, fair, responsive and professional. He is a young salesman that is willing to go the extra mile. He made my experience at Town and Country positive and I recommend him as someone to work with.

Absolutely the worst customer service and service technicians. I bought a brand new BMW 3 Series, 10 months ago and all I have had is problems. Multiple issues with the company not knowing how to fix their issues. Within the last 2 weeks i had to go back THREE TIMES for the SAME ISSUE. ON TOP of that they have the audacity to ask me to pay for service fees and rental fees. They did not know how to fix the problem, I had to take MULTIPLE DAYS OFF work with VERY POOR customer service. LOST ALL TRUST in the BRAND and COMPANY as a whole, HOW can i know my car if fully serviced if i had to take it back 3 TIMES within 2 weeks FOR THE SAME EXACT ISSUE!!!

You are better off buying a used 1999 HONDA CIVIC then a BMW. SO MANY PROBLEMS within a year that I lost track.

Would put in 0 Stars if given the opportunity.

Service Center is horrible. Avoid dealing with Rohan and Keith. They will both give you the run around if you need help regarding any Warranty Recalls. They do not represent the BMW brand very well and don't seem to care when it comes to helping you get reimbursement. The service is not consistent. I would avoid these guys - they are a mess

Thank you Jay Li and Gina Au - they were really awesome!

Part price is a little more expensive compare to Parkview or Toronto.

Harsh was my sales rep and was totally amazing! He made this whole process extremely quick and easy. I recommend you come to this location and see him!! Great service and always looking out for your best interests. He will take care of it all so you do not need to worry about a thing. Really great experience and really great job Harsh!

Had a really good experience. Alice was very personable and patient. I have a busy schedule and she was very accommodating to that. Alvin was very nice, he answered all my questions. 100% would recommend

So happy to have made a decision to purchase our vehicle from this location. Everyone was so helpful, professional and efficient. Definitely worth the drive from Brampton!!

Asked for a sales to help with buying a new car. He got us standing and talking instead of offering us to sit down. When asking for the price, he was talking and got me calculating on my phone. Really?!?? Is that how you re suppose to treat your customers?

I purchased a vehicle here, which was a decent experience, but after returning for a new vehicle again, I spoke with a different rep who seemed very new and didnt really understand the financial side of vehicle sales so I didnt end up buying from him.

Amazing service is all I can say. Jason was the best Sales rep I have ever come across. Laila was wonderful. She had so much patience with us in showing the features of the car. All I can say.. WAY TO GO T&C you have the best team!!

A very disappointing experience. Called ahead of time to go look at a vehicle and i was assured that the vehicle is still available
Driving over 60 minutes to get there to find out that the vehicle has been sold just 5 minutes before i got there. It took me over 60 mins to get there and it took the staff less than 6 mins to address that. One of my worst experiences there and would never recommend this dealership to anyone.

Excellent service from the moment I walked in the dealership until delivery. That's how car buying experience should be. Thank you Terry for an amazing service!

Took my 2011 BMW 535i for an oil change and 55 point inspection on 11/10/17 , I should have known something was wrong when the advisor was preparing the work order for the 55 point inspection and not the oil change that i had mentioned at the time of booking my appointment ( that communication is one of many issues). Because, after leaving the dealership when I picked up my vehicle the LAMP OUT & the ADAPTIVE HEADLIGHTS symbol came on the instrument panel and is still on , it turns out i now have no left turn signal that previously worked and the adaptive headlights no longer functions I will be going back to the dealership on monday and will follow up with the second review on the experience of having these issues resolved that were never an ISSUE to begin with i'm sure they did a pre - check prior to working on my vehicle to know what issues may be present !!!!

Excellent experience overall. The team at T&C BMW is very professional and prompt in responding to questions and comments. Thank you!

TERRIBLE SERVICE DEPARTMENT. Own a 2015 BMW 328i GT, One of the tires have been damaged and needed to be replaced. I've never had to change tires in the past, but when I took it to get changed at another Tire/Service Garage, I realized this vehicle was missing the lock nut and my only option was to go to a BMW to get it done.

I had called the service department over 15 times in a span of 2 hours to finally be able to reach someone via the phone. When I spoke with them on the phone and explained the situation, they told me that I would need to wait until the middle of September. It is currently only the 3rd week of August. I then questioned how replacing 1 tire, would require a wait time of that long, especially since this job should be a) very quick and b) this car can't be driven on at all. The person then told me I could come drop off my car and they can look at it when they got a chance but assured that this would take multiple days.

Needless to say, I've been screwed for over by BMW by first not including the lock nut which is required to take off the wheel. And once again, by making me wait several weeks to simply replace one tire.

I'm extremely disappointed in BMW's lack of customer care and even more disappointed with how the person on the phone handled my concerns. He did not try to help, and hung up before I could even find a solution. 0/10

*EDIT*
To the person below, please check your records again.

I have brought in the same car two weeks ago to fix, there was an issue with the buttons on the driver side. As this car is leased, it is insured. Since the Vaughan location is far for me, this was the closest location for me.

The car was left for two days and after picking it up, I was told that it was a temporary fix, since there were parts not available. I was told the parts would be in on this Monday. (two weeks since initial repair) I had called in on Saturday and was told that the parts were still not in and to come for Wednesday. I HAD TO CALL. Bmw didn't bother to call and notify me. Come Wednesday, my parts are still not in and I'm just sitting around trying to wait for a call.

This is absolutely, the most atrocious service I've ever had.

I do not normally don't do this and like to give the benefit of the doubt, but this dealership needs to seriously review their customer service policies. If I could give zero stars I would. I called them numerous of times with no answer from their service department, so I left a voicemail to get a call back to make an appointment. I never received a call from them. First bad experience, but understandable due to COVID.

Out of frustration, I went into the dealership myself and was told by the person in the service appointment that they only take appointments over the phone. I politely told him that the reason why I came in is because I called many times with no answer, and that I left a voicemail with them to call me back and never heard back after a week. This was the reason I decided to come in to make an appointment. That's fine, I respected his request for me to call in and make an appointment. Second bad experience.

Consistent with my previous experience, the service department did not answer the phone the numerous times I tried to call afterwards. On two separate additional occasions, I left a voicemail in hopes of a call back. I never received a call back. So three separate voicemails and not a single one responded to. This is horrible customer service, and management should be ashamed of this practice of ignoring customer requests. I appreciate that the service department is busy, but at least have the courtesy to call me back. I am not expecting a call back even the next day - this has been over 2 months+ since my first attempt! The only reason I left it this long as my appointment was not urgent.

I hope this feedback makes it to the service department and management of this dealership as you have tarnished your reputation with me and I'm sure I'm not the only one.

Just as a note - I called Maranello BMW and was able to get to speak to someone on the very first call and have an appointment scheduled with no issues. That is customer service!

Great washroom off the 407, which is why I visit when I do.

worst run car dealership I've ever been to. very disorganized. I would go on a rant but I wont. in a nutshell REALLY bad service. they dont even acknowledge you. spoke to few people in the long line to servicing I ended up in and looks like everyone hates this place.

honestly wont buy another BMW just so I can avoid this place like the plague

Great service from Nasir and vehicle orientation leila. This is second vehicle purchase in past 2 years and service is always consistent and top notch, Manager Justin and business manager Cecil are always professional and make sure you walk away happy with your purchase.

Recommend this dealership to anyone ! We had a great experience with our sales representative Nasir. He really took good care of us and helped us out a lot. The used car sales manager Justin Burns was amazing too. Helped us out after we made our purchase and delivered excellent customer care. Our technician Andrew was very helpful too and made sure the car was serviced well. Thank you so much will recommend 100%!

Great service from Owen and Alvin. Referred by a friend and will definitely recommend other friend to come.

Worst ever as it takes them 3 days to diagnose the problem in my BMW 750i . Still no answer on what the problem is and when would I get the car back.

Really bad service! They don't care about their customers at all. Very rude people. BMW cars are definitely not worth buying my 2016 435i already has problems and it hasn't even been a year. Regret this purchase so much. Highly recommend not getting a BMW

Jan was great and gave me great service. He did his job well and fulfilled all his duties. Also everything that I needed and required was completed in a professional manner. I would recommend Jan to anyone that is going to Town+ Country BMW. I have recommended him to my family and friends as well. Furthermore, Gina helped with understanding everything about the car and explained all the vehicle functions. She made it easier with things I didn't understand about the car. I would recommend Jan and Gina to everyone going to BMW Town + Country. One of my best experiences.

Thanks harsh and gina for awesome car and good service and presentation about the BMW car so my family is thankful to them for wonder service

I had my car serviced here last week. I hated it. They treat you poorly and if you plan on taking your car in for any kind of service work - good luck. They were not helpful at all and seemed to overcharge the same work for the same vehicle that my cousin owns by at least 30%!!! save your money. The service manager is very difficult to deal with. At first they make you feel like they want to help but in the end you will walk out feeling empty and taken advantage of. I would NEVER take my car in for service at T+C

Superb service by Mr. Jason Lin is the reason why my family and I kept getting the Bimmer!

We bought a BMW 2017 X5 and we had a wonderful experience dealing with our sales representative Harsh Thakkar. He was very knowledgeable, helpful and friendly. He made the entire process move so smoothly. We would highly recommend Harsh next time someone is interested in getting a car.

Thank you for the impecable service..my purchase was by far the best experience ever..a special thanks to Shane, Arash and Jenmy!

I picked up my X7 two days ago. Love it so much! Spacious atmosphere and huge space. The best car for a big family. Will recommend others to buy cars here in the future. Thanks for Alvin and Justin s great service and demonstration. You are helpful!

Every single time service at this location is pain in the ass. Asking customer to wait for 30 minutes or more just to pick up the key for a car that claimed to be ready for pick up. My car was sent in for more than 4 hours just for "vehicle check" and returned it un-washed plus unknown waiting time for more than 30 minutes. Reasonable wait time is expected, but no one would like to mess up their plans all the time by the poor time management at your dealership. You need to understand that people have their schedules planned, not everyone drive a BMW and also free have nothing to do just to be hanging around at your dealership! I have no idea how your dealership defines customer service. Super disappointed every single time service here.

Service appointment -
A guy called me around 4:50 p.m. telling me my car is done and ready for pick up. I requested the shuttle at 6 p.m. (late again) and arrived dealership around 6:20 p.m. to pick up my car. The ladies at the front desk again being not so helpful. They asked me to be seated or hang around to pick up my key. So I circled around in the store and waited for almost 30 minutes and asked for my key again and again, then since they told me my car is waited to be washed!!! Like you must be kidding me!! Isn't it suppose to be done before the person call me around 4:50? More than an hour after plus my 30 minutes wait time, then you tell me my car is not washed. Come on! I have a meeting to run to at 7:30 pm and if wash my car is what I was waiting for, you could've kindly tell me when I first arrive. I was totally speechless and asked the lady at front desk to just return my key, I need to leave! I do not care whether my car is washed at the point that I really being rushed to go somewhere.

Book a service appointment -
Their service coordinator Karmen Li is the worst service rep i have ever encountered. I usually go to BMW Toronto location, and my experiences there were great. I tried to book a service appointment at Town + Country, Karmen was so impatient looking the next available service dates for me, and was reluctant to book the shuttle service nor explain things to me. I am surprised to receive this kind of customer service! I also inquired for updating my navigation system, she did not tell me there is a charge to it, instead just told me to drop off my car for an entire day for just the oil change... I would give a 0 star if possible.

Nice cars but couldn't test drive the car of interest.

Great place to buy your BMW. Friendly staff. Very customer focused. (Had some issues in few years ago, but they resolved them proactively)