Marcel Wang

Review of Town & Country BMW

TERRIBLE SERVICE DEPARTMENT. Own a 2015 BMW 328i G...

TERRIBLE SERVICE DEPARTMENT. Own a 2015 BMW 328i GT, One of the tires have been damaged and needed to be replaced. I've never had to change tires in the past, but when I took it to get changed at another Tire/Service Garage, I realized this vehicle was missing the lock nut and my only option was to go to a BMW to get it done.

I had called the service department over 15 times in a span of 2 hours to finally be able to reach someone via the phone. When I spoke with them on the phone and explained the situation, they told me that I would need to wait until the middle of September. It is currently only the 3rd week of August. I then questioned how replacing 1 tire, would require a wait time of that long, especially since this job should be a) very quick and b) this car can't be driven on at all. The person then told me I could come drop off my car and they can look at it when they got a chance but assured that this would take multiple days.

Needless to say, I've been screwed for over by BMW by first not including the lock nut which is required to take off the wheel. And once again, by making me wait several weeks to simply replace one tire.

I'm extremely disappointed in BMW's lack of customer care and even more disappointed with how the person on the phone handled my concerns. He did not try to help, and hung up before I could even find a solution. 0/10

*EDIT*
To the person below, please check your records again.

I have brought in the same car two weeks ago to fix, there was an issue with the buttons on the driver side. As this car is leased, it is insured. Since the Vaughan location is far for me, this was the closest location for me.

The car was left for two days and after picking it up, I was told that it was a temporary fix, since there were parts not available. I was told the parts would be in on this Monday. (two weeks since initial repair) I had called in on Saturday and was told that the parts were still not in and to come for Wednesday. I HAD TO CALL. Bmw didn't bother to call and notify me. Come Wednesday, my parts are still not in and I'm just sitting around trying to wait for a call.

This is absolutely, the most atrocious service I've ever had.