Review of Town & Country BMW | Took my BMW 335i xdrive to their service center af...

3 years ago

Took my BMW 335i xdrive to their service center af...

Took my BMW 335i xdrive to their service center after my car developed a front end clunking sound at slow speeds going over rough services and I only have good words to say about the service I got.But first let me point out something which BMW as a manufacturer needs to address.

BMW needs to stop selling their cars with runflat tires.These tires are horrible for comfort and have a very hard sidewall and if you drive on rough roads they will wear out your suspension sooner.Trust me and change your runflats to a max performance summer tire like pilot super sports or pirelli p zero all season plus and you will notice that the ride is much more supple and not jarring. These tires are better in everyway even handling to whatever runflat BMW puts on their lineup. Not only that, to compensate for the hard riding tires BMW tunes the suspension to be soft and this causes the floaty bouncy feeling especially at high speeds.

Now on to the service. I appreciate BMW town and country for giving their urmost attention to my problem. I took it in for regular service under warranty and told them about the problem, however they couldn't reproduce the noise and Kevin suggested I can come back later and take a tech with me on test drive.I did just that and showed that the noise occurs only at slow speeds, they tested while driving a little faster. Peter acknowledged the problem and said he will diagnose it and fix it.He did just that, he is a real German BTW.Germans know their cars.Eventhough the part was delayed by a day and I got my car a day later I appreciated the fact that my problem was acknowledged.. They didn't just dismiss it saying the noise is normal..or it's your tires..it's just the road surface.Peter took his time to isolate and fix the noise.The noise is gone completely, they changed the strut and the strut mount and did an alignment under warranty. Thanks to Kevin for the rental and communicating everything in a timely fashion. Keep it up guys.