Athithan Kurukulasingam

Review of Town & Country BMW

My brother and I bought two 2015 4 series within a...

My brother and I bought two 2015 4 series within a months time of each other last year from the same sales person, Sam. Although we didn t find our experience to be horrible it wasn t great either considering we bought multiple cars from him. He always acted like he had better things to do. Even after our purchase he was reluctant to provide us with keychains for our purchase (although my sister was provided with a full care package at Maranello BMW including hats, T-shirt s, mugs etc..).

What really left a sour taste in my mouth was that my wife and I went last week to the same dealership as we were considering trading in our 4 series coupe for a sedan. We figured we would give them the benefit of the doubt and allow them the first chance at our sale. We walked in and waited 20+ mins to be even seen by someone. I actually started walking around trying to find someone myself when my wife called me and said Sam was at his desk. So I walked back to the used salesroom and Sam said he was busy but would talk to us. To make a long story short, he did not give us the time of day. Both my wife and I left thinking this was the worst service we have ever received.

If you have customers inquiring about purchasing a vehicle, please don t undermine them and make them feel like they aren t capable of purchasing the car because of age or income or whatever he was thinking in his head on that day.

If you visit this dealership, I definitely don t recommend Sam. My brother and I will be taking our business to other dealerships who have already shown as much better service.