Town Center Nissan Review

Nice people. Fast service. Detailed oriented. All around great service. Great waiting room

The team got everything done that I needed work on.

Great team at Town Center Nissan, from Aziz, Tony, Benaard.

Great customer experiance. Salesman was very knowledgeable. Selection of vehicles was outstanding.

Had a great experience with Jeff Keeling tonight with leasing a Leaf. This was overall the best/easiest car buying (leasing) experience I have ever had. Everyone we encountered was very nice and there was never any pressure to make the deal. Even the financing portion was efficient and fast. I would recommend Town Center Nissan and Jeff to anyone!

Parts counter is very knowledgeable, fast, and friendly.

I was greeted by Rich Huffman and he took care of getting me a rental car as there was a manufacturer's problem with the car. The work was done in a very timely manner. It was a very good experience.

Such a great experience with everyone here, Truly caring professionals!!Thank you All ! I love my Sentra!! Thank you Vidal for guiding me thru everything and truly caring ,, you made sure everything was perfect!!! Your the greatest!!

The service was rapid. The best service had during my automobile ownership.

My husband and I went in to inquire about a used Lexus on their lot. We were prepared to purchase it but needed it in our budget. After 2 visits over 2 weeks we were told they couldn't make it happen, so we walked away. We got a call from Steve in sales and he continued to try to work it out. After 30 days and a lot of back and forth they FINALLY agreed to the price wanted it. Submitted credit app, got approval. I told them I was heading out of town and would be back on Monday and get it all wrapped up. I would also try to get my husband in there while I was gone. Keep in mind, I only had to sign the finance paperwork, They had my insurance card, credit info etc. I texted Steve on Tuesday morning to let him know I was back and could come in that evening to sign the papers and get the car. He responds that the car was sold
.. WHAT? We had a deal! He could have called me when someone was interested, to confirm I was still coming in when I returned. I had no communication until I reached out to Steve. Over the course of this 30 day waste of my time, I worked with Ericka, Rob, Tony and Aziz. Why didnt they do the deal the first or second time I was in there.... GREED! This dealership is shady. I will never do business with them! I am in the market for a new car, not desperate, and will not pay more than I should. They don't like educated buyers here, they want you to blindly buy without research. This is how they get you to be upside down. Please be cautious when you visit this dealership, do your research and don't let them force you into a bad deal. They will try. 30 days wasted, no phone call! What kind of customer service is that? Terrible!

**UPDATE** Got sold a used car with a bad transmission amongst other issues.
Got offered to put a warranty on the vehicle. Had no choice but to do it. I'm upset about it but that's life right. There is a lot more to say but I'll leave it at that.
I regret getting this vehicle.

Love the courtesy, love that they keep the same employees. I have been a customer thru 3 different cars.

Great service always

Awesome visit thanks to Vidal. Keep up the good work!

Went in for a free oil chandge & received it in short order for a plesant experience.. Thanks.

Very busy.... took longer than I thought but good staff!

Great service yet the car model was not available at Town Center. The did a dealer transfer which took 2 days for pickup.

Charlotte was my salesperson. I was looking for a Nissan NV200, and she was able to locate one for me quickly. She treated me repectfully and really helped in the buying process. Excellent job! It was a great transaction. I would definitely recommend Charlotte to anyone looking to buy a car. Thanks!

-Craig

Mike Little, the service representative, kept me me informed of the needed repairs, so I could make an informed decision. After the final assessment I was presented with solution that was acceptable. Mike was courteous and very knowledgeable about the repair.

Wonderful experience! Friendly staff! Love my new car!!!!

I like Nissan Town Center so much. I am very happy with my 2016 Nissan Rogue and service that people have provided for me.

The buying experience at Town Center Nissan was simple and the service has been exceptional. In fact, when considering a second vehicle I didn't hesitate to call them.

Bought my truck there. Michal Nicholson was very helpful.

I was there twice this week and everyone was very friendly and helpful. Cord S. really took the time to listen to me and note all my concerns. Since they were busy, I made an appointment for the following day to have a specialist look at my engine. After a while, Cord sat and explained to me what was going on, he showed me what was covered by warrant and what would be my pocket expense. They were able to get my car fixed and ready before 4pm the same day! My car e running even better than it was when I first bought it. Also, a big shout out to the sweet cashier who help me enrolled on their rewards program (sorry I forgot her name).

Just purchased a brand new murano from Ryan and Jeff. He was very knowledgeable and did a fabulous job showing us the features. Will be back again to see Jeff. Thanks so much Nissan.

Sunny was great . Worked hard get me the best deal.

I walked in Town Center Nissan and worked with Sonny who worked i credibly hard to get me the car I wanted on my Birthday. I am so happy!!!

Excellent place to buy your vehicle and have it serviced. They are a team of professionals that take care of you. Aziz is the top selling car salesman in North America for Nissan. He will get you the best price and you'll be out of there in no time.

Went in for service (oil change/tire rotation) on a Saturday. It is first come, first served, and I got in line at 6:45. I was out by 8:00 with no issues.

They had Starbucks coffee and snacks to tide you over if you needed it, too.

Took my 2012 Maxima in for brake service. My service manager, Domonique Goodrow, recommended the 60,000 mile service since it was a little overdue. He kept me updated on the service progress and let me know of options for what the Maxima may need in the future. All the staff I had contact with were friendly and courteous and my Maxima feels great.

This was my first visit to this Nissan location and those guys were great. Service and courtesy all the way. Dominic was also great at providing me feedback regarding my vehicle and supporting GO BLUE!!!! I appreciate everything !!!

Took in for recommended service. Completed to my satisfaction.

I went to the Town Center Nissan in Kennesaw, GA on August 13, 2019. I was excited and hopeful as I was going to be trading in my vehicle for a new one. However, all of my things got stolen while I was there. The folder that was stolen from me included the title of my vehicle, my ID, insurance and $900 worth in cash. I am an honest and hard working person who diligently works for her money and I was distraught when I realized that my folder which was previously set right in front of me was missing. I never stepped out of the facility so I knew that my folder was stolen while I was inside. When I asked where my folder was I was treated as if I was an insane person who didn t know what I was talking about. I returned later that day with my son to view the surveillance camera which only showed that I put something into my purse but it was not clear that it was the folder. The sales manager is blaming me saying that put it in my bag but I don t have any of my things. I have called multiple times and he is treating me as if I am going overboard trying to get this folder back. My identity is compromised now and I am afraid I will never see that money again. I feel completely disrespected and I believe that since my Venezuelan accent is thick and I am a single woman I was treated as a minority. I was taken advantage of and they re pulling the wool over my eyes. The managers have no integrity and have not taken any actions towards helping me in the situation. I highly recommend that if you are looking to purchase a vehicle you seek another place.

Great experience with Al! He was knowledgeable and helped me find the perfect vehicle that had all the features I was looking for.

The service was amazing. Here I was in a loan that was completely structured wrong. A car that did not make me happy. I entered the doors and was greeted immediately. A wonderful guy named Casey K helped me. He made this whole car buying experience wonderful. No pressure at all. Gave me plenty of time alone to look at numbers and think things through. I highly recommend town center Nissan and especially Casey!!!
Thanks guys!!!
Love my 2019 Show Room Rogue

This is why I keep going to TOWN CENTER NISSAN...Exemplary Service! Thanks for a great partnership.

I just came to get more information on a Nissan Armada. As soon as I got out of my vehicle Vidal had greeted and open the door for me. He was very professional, informative, and polite. I will come back to the dealership to get a vehicle from him. Thank you for the information!

This dealership ran a contest where they sent a mailer with 3 prize tickets. If any of the tickets contained 3 matching symbols then you won a prize. The contest was set up in such a way to make you believe you won a big prize like a 70" tv. But instead when you got to the dealership they told you that you didn't win the prize shown on the mailer. Instead you hand over personal information including monthly income, how much you pay in mortgage/rent, etc. Only then did they inform you that you didn't win the prize listed but instead you "won" a cheap Bluetooth speaker. This was a scam pure and simple. I will never consider going to this dealership for a vehicle. Typical sleazy car dealership tactics

Professional environment, friendly, courteous salesmen. Great service from all. Extremely pleased

Rich kept me informed of what I needed and how much he is very good

Casey was fantastic. I had a horrible experience a few years ago from this store and he completely redeemed Nissan for me. Casey went above and beyond to make sure I was going to be a loyal customer from now on.
I encourage anyone that had a bad experience to go back and ask for Casey.

We always have a pleasant experience when we come to Town Center Nissan. Our service technician Rich is always friendly, kind, great listener, and very accommodating. We wouldn't our vehicle anywhere else.

Today was a great day with Nissan Town Center! I had an amazing sales experience with Mike Nicholson! Mazie Daglis was very instrumental and supportive as well! They both are highly recommended!

Buying a car is serious business and Town Center Nissan is serious about their business....I was given what I asked for...all questions responded to promptly and when an answer was not at hand someone found it...I was taken seriously and handled efficiently and pleasantly....from the initial salesman to the final credit manager all fielded my questions and/or concerns in a business like manner which should be bottled and sold to used car dealers the world over thereby giving them a better reputation than what is presently generally thought of them...thank you Town Center Nissan I was pleasantly surprised and profoundly pleased with your service.

Met with salesman, he called us two days later saying he had found what we wanted and the price we had agreed on, took my Saturday morning to drive over got there test drove the vehicle liked the suv went in to buy it and then all the sudden the vehicle jumped five thousand dollars over what we had agreed on and I ask several times the price, so the manager comes in and says it was all a mistake, so we left with no car and another used car rip-off

This was the best experience I ve had while purchasing a car! Everyone was friendly from the moment you stepped on the lot! Thank you!

Aziz and Joe were fabulous with my new purchase and the Finance man was super nice also.

I have had my 2002 Sentra for 15 years. It is still doing well, but I just stopped by Town Center Nissan to take a look around. I was greeted by Felix, who gave me a tour as I told him my preferences. We looked at some cars matching my preference and we went over some estimates. I told him that I had to sleep on it so that I would not have buyers remorse. He understood and gave me his card so I could let him know what I decide. Due to his courteous and friendly manner I went home feeling calm. The next morning I went back and purchased a Nissan Rogue. My transaction went through smoothly with all departments as they answered all my questions and concerns. It was truly a pleasant buying experience.

Deceptive scam. AVOID THE MONEY CARLO SCAM. I also "won" a "70 flat screen TV. Thankfully I read these reviews and looked into it before wasting any more time in the actual dealership. Shady marketing technique.

The service was great and really explained other services that I should look into.

These guys are moderately crooked. Be sure to demand a clean, itemized accounting of everything you will be charged and be willing to walk out when the actual bill of sale doesn't match it. They like to scrawl figures in multiple colors on a sheet of paper with some crossed out and demanding you initial here, there and everywhere, multiple variations of the deal all scrawled on the same sheet of paper. They're trying to baffle you with bullshit. Be sure to say the words "Include all dealer's fees" before you agree to anything or you'll get a thousand dollar mistake when they start wordlessly shooting 2000 sheets of paper across the desk for you to sign. This is the hard sell in the worst possible way so be prepared to walk away if there is ANYTHING you don't like, and READ EVERYTHING IN FULL before you sign. I know that goes for all car dealers but for these guys more than most.

I bought my Titan truck at Town Center Nissan almost 10 years ago and alway have it serviced at this location. Service has always been excellent and I feel like I get awesome service at a place I trust.

I came in just to look around and see what cars/deals they had available. I was helped by a knowledgeable and nice young man by the name of Jeff who gave me nothing but a wonderful experience at town center Nissan. I would highly recommend stopping by and speaking with him.

everyone was friendly and thorough. Prompt and complete service.

Always a positive and informative experience regardless of who my advisor is. Definitely will continue to frequent this dealership for all my sales and service needs.

When someone comes to get their oil change they trust that there are professionals that will be doing the job. When I get my car I should have no worry that no part was missed. Upon my arrival I expressed to the person at the desk that I was a little uneasy with getting the oil change because the last time my oil change was completed the very next day my battery went out on me. I was reassured there will be no concerns my car would be thoroughly done and checked over. When the oil change was completed I got in my car and drove off. When I got down the road a light popped on let me know that my washing fluid was low. I drive back to Nissan and they lift my hood the washing fluid was completely empty. It made me feel like other things may have been missed that was not completed that should have been completed along with an oil change job. I am unsure if I will be back again to get an oil change with Nissan or if I will ever shop there again when I am ready for a new vehicle.

I have unquestionable confidence on the technical area. My cars have been attended in different occasions by the same Auto Mechanic which evidently has the technical knowledge, experience and hold himself to the highest standars and integrity. I know his diagnosis of the issues on hand to be solved will be sound and honest. This positive experience has pronted me to request that my vehicles be assigned to him when possible.

Great work, thank you for your help. I would recommend if you are looking for great customer service and a great deal! Ryan was knowledgeable and honest. Rob got us a great deal!

My new car purchase experience was awesome.
The salesman Sonny was very informative and honest. Erryka The sales manager was fantastic.
I definitely suggest giving them a chance.

I found this dealership after becoming stranded in the area. I did not have appointment upon arrival but they got me in quickly and did an excellent job of repairing my maxima in a timely manner. The facility was clean and everyone was friendly. Would definitely recommend for any service needs.

After finding out my 2015 Pathfinder had transmission issues, I decided to trade it in instead. The salesman was too aggressive and wanted my husband and I to initial on the back of a blank piece of paper that we would commit to a certain payment. We refused and asked to speak with the finance manager. So the finance manager also came in with the same tactic so my husband and I walked out. We went across the street to GMC and test drove a vehicle. The salesman took our credit application and we sat with the finance manager to go over the payment and details. The process at GMC was better and noone demanded that we initial a stupid piece of paper to show that we was committed. Also the payment at GMC was $400 less (same price range as the car at Nissan) which means Town Center Nissan was trying to get over on us anyway. Please in the future put your best foot forward because your competitor did!

Sonny is the best!! We just bought our second vehicle from him this year. I'm amazed how easy and fast everything went. Sonny was so helpful with whatever we asked and very acknowledged about Nissan vehicles. We look forward to many more years of vehicles with Sonny at Town Center Nissan.

I have begun having my Toyota serviced at Town Center Nissan. I have pleasantly suprised, and plan to stay with these guys now.

Buyer Beware!!! This 2013 BMW continues to be a MESS! First, the sales guy lied. I asked specifically TWICE, if the car had run-flat tires. He assured me they were. WRONG. One tire they replaced due to it being continually low since driving it off the lot. (A bad patch job from the cheap tires that were put on.) After talking with the manager, and complaining of other issues, miraculously the spare key appeared, and an owners manual is on order for us. Now, it needs an entire back panel replaced as the rear light is out. Oh, and the brake light is now on as well. Why not?!?!? All this since purchased in mid-October....

I met with sonny today and had a good conversation and helped me tremendous on buying a brand new Nissian Altima. This is our third car at this location and would highly recommend them! Great and caring people!

They were on schedule to do my alignment and my car was ready to to go in no time.

I have been to town center Kennesaw on Monday Sonny was my Sales person he helped me all day to put me in the right car I get the 2017 Camry it was the best deal .
thank you Sonny I will recommend you to all my friends and families members.

Does NISSAN really care about there customers. Had the temporary airbag situation fixed finally everyone was professional and polite. Waited on fix from Aug - Dec. kinda long to not be able to have a passenger!!!! But airbag problem ?? were still waiting cant believe its taking this long. They cant even tell us when maybe months to years ?? WTH....

I purchased a new 2019 Nissan Titan in May of 2020 from Town Center Nissan. Unfortunately, I did not leave with leave with a favorable impression and will be taking my future car business elsewhere. I originally attributed the several "misunderstandings" I had with the sales team as just mistakes made by those who were young and inexperienced, as I tried to give them the benefit of the doubt at every turn. However, the misunderstandings were not resolved in an equitable manner by the intermediate or top-level management, which made me question my original assessment. Since I was not able to be made whole by the dealership, I have turned this matter over to the Georgia Attorney General's Consumer Protection Division for their review, which will help me determine if additional legal action is needed on my part. The sales team at this dealership are very nice, but I would STRONGLY suggest you get everything in writing from whomever you work with at this dealership to avoid the misunderstandings I experienced.

Everything was great!! Rich Huffman was very efficient and got one of the service workers to fix my problem and I was out of there in 20 minutes!! I was very impressed!!

Service department was quick and the car runs great

Rich was fantastic. My car was ready on time. No issues what so ever. My only wish was that you vacuumed my car. Even without that you are 5 star in my book.

Great experience with this dealership. I purchased my second car with them recently and I have no regrets. Our salesman was Mohammed. He was very patient and knowledgable. I had a million questions about the car and he answered every single one with a smile. I brought my precious car to their service center for everything and I plan to do the same with this one. Great people at every aspect of the process. Definitely ask for Mohammed if you re looking for a car but everyone is nice

Purchased new headlights for my 07 Altima service was awesome

Thank you to Trent for your hospitality! You re a wonderful salesman and were very friendly and straight to the point

Purchased a Nissan Rouge for my daughter. She was not in town but I went early to look at what they had and work with them on the numbers. I explained the situation to the salesperson and that I would not be purchasing that day but I would within the next few days. He was not high pressure after that--he did ask once if I would drive out with it if the numbers were okay, but I said no as I wanted my daughter to pick the color and test drive it. After that he was fine. We worked out tentative numbers to my satisfaction. My daughter came home on a Friday and went in, test drove it and I had them look at her current car whose lease was expiring to see if the trade could get me the buyout. I spoke with him on the phone while my daughter was there, stopped by the dealership Friday night and did all the paperwork and she picked it up Saturday morning. I do not like the dealers where everything is high pressure sales. I do my homework ahead of time and know what the numbers are and understand they have to make money too. Town Center Nissan was not high pressure but very attentive and reasonable to work with. I would definitely purchase there again in the future.

Whether working with the Sales or Service team, I am treated as part of the Town Center Nissan family. The Service Team takes the time to explain my service needs and set an expectation of delivery time frames that make coming enjoyable and easy. I have a dedicated Servie Team Member who recognizes me upon arrival. Over the years, I have been assigned to two of the other service members. They are all personable and responsive to my car service needs!

I came here to speak to a lady about trading in a car she had to leave Before I made it . This young nice 'so I thought ' nice guy comes to me listen to my story acted very concerned He he showed Me cars and spoke to his manager He told me that he will call me tomorrow and work on some things that he will help me in a car that I wanted .Say he was new there so they treat him a little different .So he text the next day hello beautiful etc. He Asked of I could come by there that day I Said sure thinking that he had information on a new car he said he had no information yet Also said that he does not care about getting a car ..Laugh said he was just joking Long story short every time he texted me I will mention the car he started saying some very inappropriate things The last text was so disgusting Disrespectful and just degrading I still think about it at times . I call corporate let them know they say that this Nissan let him go But didn't know if they just transfer to another Nissan .They say that the manager at this location was going to call me to apologize for the matter And other things well I never received a phone call from him So eventually a call corporate again they reached out to the company Still no call for an apology or anything .An apology was all I want it was not the managers fault but he hired the guy .So I feel that this place is very unprofessional i would not buy a bike from here so sad.. RESPECT ME

I brought my car in last week for service and was pleased with every part of the process. Mr. Goodwin checked me in, Dan helped me with a loaner and Myron helped me when I returned to get my car.

I normally would not write but all of these gentlemen were extremely good, kind, professional and I feel like I had to let you know how great they are at what they do.

It was a last minute decision to lease a new 2014 Leaf S. I had been working with my local Nissan Dealer here in Roswell. They were nice but the price they were offering wasn't too good. I then had a friend that told me about Town Center Nissan and the great deal they got from Aziz on a new Leaf. I e-mailed Aziz on a Saturday and he responded right away. Over the next two days we e-mailed back and forth and spoke on the phone once. He told me at one point that he was off on Sunday but was still e-mailing and speaking on the phone! I told him I was sorry to bother him on his day off but he had no issue with it as he really wanted to close the deal BUT make me happy as he knew the market had many other choices!

I was in the dealership on that Monday evening (A REALLY COLD NIGHT!!!) with the Wife and kids to meet Aziz and see the car. It was over an hour drive to the dealer from our home but completely worth it!! Aziz offered us to come into his office, sat the kids down to play some games and we discussed the deal. After reviewing the conservation we had for the last two days, Aziz was 100% true to his word and we closed the deal on a lease. The price seemed fair and much better than other dealerships were offering. He walked us to the car which we looked over and said it was perfect. Aziz sent it off to be detailed and we went back inside to complete the paperwork. We met the Finance Manager, completed the forms, Went back to Aziz and completed the deal.

We have been a loyal Toyota family since 1992. This is the first non-Toyota we got and our first lease ever! Without Aziz at Town Center making me feel really comfortable in the lease deal, I never would have done it. Overall, we are very satisfied with our car and plan to go back to Town Center Nissan when we turn in the Leaf in two years and talk to Aziz to see if he can help us purchase a car!!

Great Salesman, Great Price, Great Dealership!

Jessica the service center manager is amazing!! She has gone above and beyond to take care of us and best of all she keeps us updated multiple times throughout the day about the progress on our vehicle!! Truly a wonderful employee! Nissan is lucky to have her!!

Went to TownCenter Nissan because my check engine light was on, I needed a Catalytic Converter...I was also informed that I had a leak in my radiator (I had just been to AutoNation a week earlier and was not told anything about it). I paid $550 less for the Catalytic Converter than I was quoted at AutoNation Nissan Marietta. I'm very happy with my decision to have the work done at Town Center Nissan.

Whomever I was texting over Facebook in regards to the dealerships 7 thousand over trade value, sucks and needs to learn better communication and respect. I'll take my business else where

Great Experience at Nissan - Recommending sales rep Vidal Jones

The sales people were very helpful and patient while we figured out what we wanted and what we could afford. The finance department provided excellent options so we were able to drive away in the car we wanted for the price that fit our budget. Thank you Town Center Nissan

Excellent car buying experience and follow-up service. I highly recommend Town Center Nissan to prospective car buyers.

Ask for Daniel Mathis, he was awesome! He asked the right questions and got me into the right car pretty quickly. He was polite, patient, and professional. He worked to get the price and payments to a perfect fit. I am so happy I was able to get the car I wanted with the payment I wanted. I can't say enough how much I appreciate Daniel's efforts. Just a great experience.

If there was a negative star, that is what I would rate this dealership. It was the worst car buying experience I have ever had. There was nothing positive about purchasing the car at this location. The only reason I proceeded with it was because it's the closest dealership to my home and traffic is horrible in GA. I was very close to going somewhere else because the experience was going so bad. They tried to force a car that the salesperson chose, as if it was all about her/them. They would not indicate the price of the car and just kept saying it's all about the monthly payment, which is the worst thing I have ever heard. They kept trying to get signatures at every point. How in the world does someone buy something of such value without even knowing the actual price? They treated us like we were illiterate and did not deserve any respect. They were very disrespectful, to the point where I had to remind them that I am an educated customer. Horrible, horrifying, terrifying experience. I will never recommend anyone to go there. I am still not excited about the car itself because the experience was so horrible. I hope nobody else ever has to go through such an experience. Ugh!!!!!