These guys are a joke been in business for years and have never been treated worse when I'm trying to buy at least one truck. If not two. I own 4 businesses and I would not recommend buying a thing
Took our camper that needed frame work straightened out. Tom quoted us $1500 and that he would get it in, in 2 weeks and it would take a few days to straighten it out. 4 weeks later, no camper. Call them to get an update, met with "I'll call you back with an update." Updates never came after repeated calls and instead, "It'll be done tomorrow." Tomorrow comes, camper still isn't done. 2 more weeks and now it'll take a few more days according to Jeff. I gave them a deadline, get it done and I'll be there to pick it up that evening. Pick it up, the bill is only $300 and next to nothing had been done on it! Frame still was jacked and needing to be majorly fixed!
Thank you for wasting 6 weeks of my time, Carco. You guys are a complete joke. No customer service at all, no communication, and clearly, no actual service! It looks like a dump when you drive by and clearly they are.
I was very impressed with the large selections of inventory and their ability to find me such a suiting vehicle. I will definitely be returning for future purchases.
Tried contacting this dealer about a vehicle for sale a number of times on their site and other sites that they sell on. But they never got back to me. So had no choice but to buy somewhere else.
We tried working with these guys and brought them a firetruck what was in an insurance claim. They went around us and cut a deal directly with the owners when they did the inspection. The broker on this was a mother of 3 who worked hard to negotiate the deal and put it together, now she gets absolutely nothing. These guys owe us $5,000 and we are having trouble getting them to do the right thing.
Just go visit the place its just junkyard the internet its his friend locals know to run from this guy he is a salvage man that tries to get junk re titled as a legit truck a thief plain and simple
Run away from this place........My husband and I bought a truck from you. Now they say I m not a customer on here. More lies. How do these people sleep at night. Bad people that buy wrecked junk and sell it as new. Don't be fooled by the lies. Buyer beware. Lied about what they sold us. They will sell you a truck that has a salvage title and tell you it was never in a crash.
Car broken down on way to St cloud from Bemidji. Jeff took time to look at it and didn't charge. Was brutally honest and told me it's a flash in the car and to get a new one. Lol
We had a tire blow on our snowmobile trailer and my husband is fully capable of changing it unfortunately we didn't have a lug wrench with in my vehicle. We had a spare tire for the trailer. We called and got a friendly guy on the phone and said to head to their shop, someone should be there and could help us. My husband got out and talked with a guy who was obviously irritated and didn't want to help and said he would get around to it... we waited 45 minutes for someone else to change it in under 5 minutes and charged us $40!!! Will not ever recommend this establishment to anyone!
Their ability to communicate between staff members and their commitment to making customers have a great experience is above all.
** worst experience ever **
Paid $36,000 for a 2012 Ford F-550. We drove 12.5 hours to pick up a truck that was not ready to drive (no head lights and smoking very badly) Richard the sales man said, he would check truck out and fix what was wrong and deliver truck to us. After 3 weeks I got a call from Carco saying the truck was going to be delivered the next day. After the call from Carco the delivery driver called and asked where we were going to meet because he was only paid to drop the truck in Chicago (4 hours from me). Apparently, the delivery drive was a client of Carco and, when he showed up to get his tow truck from Carco my dump truck was loaded on his new tow truck. Carco gave my truck to someone they do not know to drop off in Chicago with no prior arrangement with me. Once I got to the truck the batteries were completely dead. I called Carco to complain and talked to the owner Jeff, he said he would " get to the bottom of this and get back to me" That was Thursday 3-1-18 and I'm still waiting. I have been in business for over 20 years with over 75 employees and have never dealt with such a poor example business ethics. You would be better off spending thousand more than dealing with this joke. Save your money and go with someone else!!
We was hired to do a load for them, it was a flatbed truck from auction, storage fee was not paid, driver was waiting 4 hours on Friday and didn't get loaded because of the storage fee and towing people to load him up.
This place is a scam. Wasted my entire day to drive and look at a vehicle that was misrepresented online extremely not even the same vehicle as the pictures.
I bought a used car from CarCo and I am very happy with the quality and price I received. Jeff is hard to nail down, but once I did I was very pleased with the deal.
I would recommend them to everyone.
Had an accident an they throughout parts needed for the insurance not to good.
I had been waiting for a tow on a fleet vehicle for several hours from a different tow company. They had sent three trucks, and somehow all three couldn't get there. When the fleet company called CarCo, they gave a time and they met it. I was out of the ditch very quickly when he arrived. Would use again.
They started to scrap our vehicle before the 30 days was up!!!! took tires and everything of value in the car so when we paid for the tow to get the car back it wasn't driveable, and they put a huge hole in the gas tank when putting it on a trailer!! Proceed to tell us that the car had been there for 90 days so it was our fault when it wasn't even there for 30 days, horrible company I hope nobody has to deal with them towing their vehicle!
I negotiated a deal with Jeff @ Carco on a 2006 International and was happy with the price. He promised a Carfax vehicle history report would be sent that evening. The next morning, it still hadn't come.
June Marie, his assistant, then called me and I mentioned (again) that I was promised a Carfax, which she said she'd attach to the email. Five minutes later, Jeff called and said (confessed) that the "100% Truck" he had described earlier DID have some front end damage which was not disclosed.
OK, still not a deal breaker for me. Just give me the freakin Carfax.
Five minutes later, I get an email, with the invoice for the purchase. (As an aside, the $3,200 service agreement Jeff had quoted me was now changed to $3,600).
But, there was STILL no Carfax.
I called June Marie back, asking (again) for the Carfax.
Her response: "We do not have one and can't get one for you."
Previously I'd hired an independent diesel mechanic to inspect the vehicle for me since I live out of state. I asked June if the diesel mechanic had showed up to inspect the vehicle yet. She put me on hold, then picked up a few minutes later saying, "I just got off the phone with Paul, and he's on his way over to inspect."
After hanging up with June, I immediately called Paul, who said he hadn't received a call from June or ANYONE from Carco all day long.
June's lie, along with a few from Jeff, are the reason I'm going to spend $60,000+ dollars elsewhere.
I've NEVER written a Google review about anyone before, but this experience deserved a negative one.
Got a good deal on a 2016
Nissan nv2500. Jeff and Tom are great!
I purchased a pickup from Carco about a year ago and I was very happy with the friendly knowledgeable staff and ownership. I would definitely purchase another vehicle from Carco.
Awesome service they went above and beyond for a special big shoutout to Erica Herman who is jus great at her job
Extremely arrogant and unprofessional group. We were a carrier bringing in equipment they purchased and we will never work with them again in any form. After a nightmare of issues getting their equipment loaded on our semi, we arrived at their facility only to be treated with disrespect and intentionally "forgotten" in their parking lot for over 2 hours. Jeff (head whoever) was the worst as far as how he treated the tow truck operators who helped load our truck. Unreal experience. Surprised they are in business.
Had a blowout on HWY 10 near Rice and these guys saved the day! Great customer service, communication and a job well done. Thank you very much!!!
I purchased a 2016 Pathfinder at CarCo earlier this year and I am incredibly happy with it. The Pathfinder is fully loaded and is absolutely beautiful. Prior to purchasing the Pathfinder, we had purchased 4 vehicles from CarCo including a Mercedes, Cadillac, Audi, and Range Rover. They're able to get unique vehicles at a great value. The transactions are smooth and the customer service has always been great. We love dealing with CarCo and will be back for our next SUV soon!
Was in process of buying a $55,000 piece of equipment and after receiving invoice the salesman tried to charge an additional thousand for a bucket that was supposedly included.
Called hoping to get hours of operation and to leave a voicemail, clearly after hours, and as what I would describe as a disgruntled and utterly disrespectful man answers, to my dismay, with some words that frankly should not have been said. Needless to say, we don t need business like this negatively affecting the region. I d go elsewhere where quality, friendly service may be found.
On top of that, if the manager, or whomever he may be, needs to answer calls at all times of the day/weekend, maybe he should use his COMMON SENSE and designate an actual work phone for the business and find a calming.
Will be sure to put the word out to the disgracefulness of this company to local shops and businesses.
Worst people to work with will never do business with them again
Owner is very dedicated and passionate to all his customers that mean business, very busy man but will go above and beyond satisfaction to all his buyers providing nothing less than quality 5 star work, you will walk away with a smile and a lifelong relationship, their is nothing they can t fabricate and create to your preferences, another words there is nothing they cant do.
My husband and I went to look for a nice vechile to get us around for the winter as our current vechile is not reliable. We found a vechile that we thought would get us around perfect. Needless to say I don't reccomend his business to anyone. The vechile we purchased from carco has had nothing but problems and he does not care to help fix the vechile problems. We have contacted called left voicemails and nothing. It has been over a few months with a car that won't run. Very unprofessional owner. Do not go here. Worst service ever.
Im very pleased with the experience i had buying a truck from this family.
This people hired my transport company to move a semi truck trailer for them from auction, showed up at pick up location trailer didnt get payed and had arrange pick up. I guess they wanted me to pay Lol!!!STAY AWAY FROM THEM DONT DO BUSINESS WITH THEM. Crooks....
Nice place hard to talk to someone wait around for 45 min before I left
I just received delivery on my third Hooklift truck from Jeff and the unit looks great. The guys in the shop installed a deluxe tarping system and ran me through a demo at delivery. I would highly recommend Carco to my friends in business.
Great place to get a truck of any size shape or form !!
My experience with Carco was amazing. They exceeded my expectations. The salesman Tom did a remarkable job through the entire process, including the delivery to our companies doorstep.
My vehicle stalled on Hwy 10 Friday night. State trooper called Carco for we thought a tow. But when Tom Friedrich showed up he said he had 5such things happen and it could be just not getting gas due to the weather. He suggested I try to start driving and led the way to Rice. So grateful to know if it happened again to put on my flashers. Got to the Holiday station and was going to give him my AAA card and he said that s ok just forget it. They were really busy because of the frigid weather. He was concerned and I felt a lot safer. Thank you Tom
I have never left a bad review for any company ever in my life, but I have been burned pretty severely so i feel i should tell my story. Back on January 4th I bought 2 trucks from carco. the first being a 2007 International 4400 wrecker and the other being a 2017 Freightliner flatbed. The first issue was the truck was pictured as having equipment when I got there they said that the equipment was sold with another truck, i sucked it up and said no big deal the truck was still a good deal. The issues started when i got on the road, on the way home the egr cooler line let go on the international and left us stranded, luckily there was a repair facility on that same exit. At the same time I noticed the freightliner had a belt tensioner issue so i had them replace it as well. At the time of repair the repair facility noticed the freightliner had no ac condenser and upon further inspection they noticed severe undercarriage damage. Things I never thought to check since I had trusted them considering they were a dealer and the truck was covered in snow when i got there. I called jeff and he said his service guy will take care of it when i got back home. So i got back home and my mechanic started to work on the truck and we noticed more and more undercarriage damage. I kept the service guy in the loop and he kept saying okay okay okay and then when i finally had the total he started to play the Ill call you back game, after almost a month he finally agreed to only pay $3500 of the $4400 in repairs i agreed to just hopefully get past it. Meanwhile my bank was working on the loan for the trucks since I had paid cash upfront, well both of these trucks had salvage title history but because In Minnesota it came as a clean title i never noticed because its only mentioned on a small blurb on the bill of sale, this is probably my fault as i should have read the entire document but ill take the blame for not reading as I didn't think I would get screwed as bad as i did because they were all friendly. Well 5 months later and the freightliner still isnt in service or done a single because im now having electrical issues with the truck. I have never left a bad review for any company ever but im super dissapointed because I paid nearly retail for that freightliner but i got a truck I wouldn't have paid nearly as much if i knew carco was sending trucks out there door requiring that much work. I also have pictures of everything ive stated for anyone that would like proof. Once again at this point im just going to eat my mistake and suck up the major loss but i figured i should let other people know to read and inspect the truck alot better than i did!
Very understanding management they went above and beyond to get my car back.
This company asked for our assistance to help deck a Medium Duty vehicle on to one of there own transport trucks. After we waited @ Copart , hooked the vehicle and placed in on the deck of their truck , their driver decided the truck was too long & too heavy to transport so he requested that we now Rehook up to the vehicle & place it back in the Copart yard. We againn did as Carco driver requested. As we were dropping the truck in the yard the driver leaves the scene without payment. Since then I have personally called Carco (Jeff) a dozen times and no one even had the courtesy to respond , let alone pay up , pretty sad to do to a fellow tower. I would advise anyone dealing with this company to get PAID UP FRONT!
I purchased a semi rollback from carco with 78,000 Miles on it for $98,000.00 it was sold very lightly used ready to work when the vehicle got to Colorado the bad fell off of it turns out the vehicle had been wrecked a used motor had been put in it and very shoddy work all said and done I had to spend $35,000 to get the truck road ready. by the time this is over Jeff sued me for $5000 buyer beware bad bad people.
AVOID CARCO AUTOMOTIVE in Rice, MN !!!
Jeff, owner of CarCo, represented to me that the vehicle had a salvage title due to hail damage. Jeff spoke to me over the phone and assured me that the vehicle had been running properly prior to it breaking down while his daughter was driving it, which was prior to my purchase of the car. They brought the car to a BMW dealership to have a certified mechanic to inspect it for repair. Jeff informed me that it was idling very rough, both in park and drive, but this is most likely due to a sensor or broken pin connectors on a wiring harness (I replaced this, not the issue). He told me that the BMW was experiencing problems and he didn't have time to repair or inspect it in house. I am now certain that he did all that he could before deceitfully pawning this problem to me.
On 8/2/2016 (2013 BMW 335i) was delivered successfully to Kapp's European Service Center in Utah. Upon its delivery, Sam, owner of Kapp's European, had mentioned to me that there was obvious rear subframe and control arm damage to the vehicle (Jeff never disclosed this damage). I was told by the freight truck driver that upon his pick-up of the BMW that there was subframe damage to the car and it was quite obvious. He sent me pictures of it, but Jeff would NOT return the vehcile and cancel the sale. The company I used to deliver the vehicle has thousands of positive reviews for flawless delivery (4.8 out of 5). There were too many undisclosed problems to this car that I ruled out the freight company.
On 8/2/2016 Sam, owner of Kapp's European, had mentioned that after inspection of the BMW 335i that the O2 Sensor was unplugged. He said that this was awfully strange and he thought someone had been trying to bypass the air/fuel delivery problems. He made roughly 15,000 dollars in attempted repairs. He said that the man (Jeff), MUST have known the extent of this problem.
I was told only part of the story, however, Jeff and June Marie Friedrich who are owners of Carco Automotive are operating their business with dishonest, unethical behavior. Many customers below my comment have mentioned the same type of poor behavior (lying, deceit, unethical pratices). I should have listened to the comment Posters on this thread, but I did not. Don't ignore your gut feeling after reading this, walk away from this dealership and never speak to them again!!!!!!!!!!! You have been warned. If you have one or two negative reviews, probably it will be an isolated issue, not the case here. They have many strong complaints about their dishonest business.
I enjoyed how I was looked at as an individual and not just a possible sale upon walking through the doors. The passionate staff really made a stressful decision a pleasant experience.
DO NOT TRUST THIS COMPANY! The owner Jeff Friedrich has poor unethical business practices.. Untrustworthy and dishonesty is what runs this company. Go elsewhere and spend your time and hard earned money, do not let these guys take advantage of you, your family or your friends. And do not be fooled by the few positive reviews on this site...... He and his broker 315 Fire Apparatus cheated me out of money on a deal involving a fire truck... The sad part is my husband is a firefighter and we work hard for our money and to just be taken advantage of was wrong.... I'm not sure how you can take advantage of hard working people and still sleep at night Jeff, that goes for you and your broker 315 Fire Apparatus......
Really Great place, awesome staff, very helpful and super respectful people here. Very fast and decent prices. They bend over backwards to help out.
Got into a jam on our way to St Cloud Christmas present shopping. Keys locked in the car. They hustled over and helped us get on with the day on a Sunday morning. Friendly and prompt. Thanks
Thank You CarCo For Coming To Rescue my truck out of a ditch Off The Highway On a very cold snowy day and also for fixing my trucks wreck after, appreciate the service.
Don t waste your money here! Very rude... absolutely terrible customer service... disorganized!
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