Everyone I dealt with was very professional and explained what was going on with my car . Went in for brakes and ended up with new rotors as well . Everything was done in a timely manner and didn't cost to much .
Fantastic and Very Professional Experience on our last service experience.
Your service personnel go out of their way to help the customer...
Parts Department Very Knowledgeable - Another dealership tried to sell me the wrong part which cost $100 more. I gave a quick description of what I needed and ordered the part here. Picked it up a few days later and installed myself.
Knowingly sold me a truck that you cannot adjust the alignment on without $250 in parts, which should have been installed at the factory when the vehicle was built. Had my alignment checked and was told that the camber was out, but they couldn't fix it without getting the "camber adjustment kit" from Nissan. Nissan wants $250 for 2 bolts, 2 nuts, & 4 washers THAT SHOULD HAVE BEEN INSTALLED AT THE FACTORY! Absolutely intentional because they KNOW you will eventually have to have the kit to do your alignment. Done strictly to generate revenue. BAD BUSINESS!
The service rep made this a very positive experience.
This was the first time my teenaged daughter had ever been to an auto shop. She was well cared for and her oil was changed impeccably well.
Al is the best! He stayed late and really did a great job helping me and my wife get into a new Murano. His kindness, professionalism and energy is unlike any other experience we have had at any other dealership. I would recommend him and this dealership to anyone who wants 5 star service and great value!
I do not recommend going here during the COVID pandemic. I was looking to browse the used car lot outside but was quickly asked to come into an office. Not a single sales person inside was wearing a mask. A few had some below their nose. I did not want to enter the office in the first place. The sales person offered to put her mask on but then complained about how she was sick of wearing it and kept pulling it down below her chin as we were talking. I felt so uncomfortable. She also kind of mocked me for saying I did my research and that I knew what kind of used car I wanted. She proceeded to tell me how great she was and how much experience she has. She would not let it go that they didn t have the type of car I wanted and tried to convince me to get a Nissan instead. Made me fill out a form that I didn t want to fill out. Thank goodness someone came to get her so that we could sneak out. I thought she would never let us leave. She knew I wasn t buying and that I simply wanted to browse the lot outside and not be around people. I do not recommend going here if you are looking for a particular used car and if you are trying to be safe during this pandemic.
Keep driving to see Howard at Subaru or Linda at Honda!
One of the best dealerships I have ever experienced. We have purchases our second 2013 automobile from TCN and are extremely happy with the results. They were knowledgeable and spent time answering questions. Got a very good deal and Customer Care is outstanding. We intend to continue our relationship with Town Center in the future. ~ George
Joe took great care of us! We would've loved a new Nissan too but are happy we found a Honda here
The finance manager Brian was heaven sent! I received a letter in the mail advising me of a deal that could possibly be worked out. I've been shopping around so I decided to come on in to see what my option where. He pulled my credit and worked his magic! I was able to get out of a corolla and into a nice used spacey Altima. I also purchased an extended warranty on top of the power train warranty that was included! The extended warranty is excellent! The warranty covers things as simple as brakes and air conditions for a low deductible. I feel confident in my purchase and will definitely be back when I decide to trade or purchase again! Go see BRIAN! He has your back!
I got an AMAZING DEAL from Town Center Nissan!! They made the whole experience a breeze. Shout out to my consultant Al for making it happen!
I walked into the dealership not expecting to leave with a car. Casey was so pleasant and wonderful with a total no pressure attitude. He was very knowledgeable about the vehicles and listened to what I was looking for. I drove out of the dealership three hours later in my NEW ROGUE feeling wonderful about my purchase. Casey is great!
The service here is incredible, everyone here is very nice and helpful. Sonny was very understanding of what exactly we needed and moved mountains to get us an offer that satisfied everyone. I can't recommend this place enough to get a new car.
This is the 3rd vehicle that my family has bought from Town Center Nissan. We have found them to be honest and knowledgeable about their vehicles. They offered a fair deal on my trade and I got a great price on my pre-owned purchase. Will do business again once the need for another vehicle arises!
I have no one to blame but my self! Purchased a 2017 Rogue price was 20,999 and 999 fee was supposed to be waived as this was my 5th purchase (2nd one in a week) because I got frustrated and didn t think I paid 22,999 (before all the other fees) for the car. Disappointed in myself for not catching it and for the sales guy that would slide that in on me.
Great place!!!!
Loved the customer service
Extremely friendly staff. Jeff did an outstanding job. I love my new Altima. Thank you so much staff. Will be recommending all my friends and family. I actually was referred by a really close friend who Jeff sold 2 cars to. Great experience.
Everyone that I encountered at Town Center Nissan was very kind and courteous. I must admit that I did have a lot of questions when I came there, but they answered every question I had in great detail. I will definitely be back, and recommend them to others.
Our experience with Nissan was awesome. I went in to receive my free gift from the mailoff I received and left purchasing two vehicles from Clifford Smith. What a kind and generous person he is. A valued employee of Nissan. Our experience was with out a doubt the most pleasant and kind service we could ever imagine. Thank you to all who participated in our purchases.
Let me start by saying that I have taken my car to Kennesaw Nissan now for over two years for service I have never taken my car anywhere else. But I have to say I m extremely disappointed in Nissan vehicles and their service department. My timing chain went in my 2011 Nissan juke which is a recall from Nissan my timing chain has been replaced three times do you think Nissan covered any of the parts no I had to pay everything out of pocket. Once again my check engine light is on so I take it to Nissan and they blame it on the after market parts but the sad part is I took it to another mechanic who told me it had nothing to do with my airflow intake that it is the sensor is another Nissan recall. I have owned five Nissan s let s just say this will be the last Nissan I will ever purchase and I will never and I mean never take my car to their service department again . All they do is put The blame on somebody else other than Nissan it self. Oh here s another problem I forgot when they did my timing chain they didn t put my oil filter on correctly so my oil leaked out and when I realized I didn t have any oil in the car they just laughed it off.
Sonny t was a great help with the purchase of my new car you should give him a raise he was very friendly thank you very much Nissan of kennesaw
Had my car for a recall and a service visit and was in quite quickly and out in less time than I expected. My car is working fine too!
What great service at Town Center Nissan. They were Quick, helpful and cost effective. Finally they even washed and vacuumed my car. Fantastic!
Well after the first year of continuous servicing, Town Center Nissan has not washed or cleaned my wife's car since. Sorry Town Center, gone from a 5 star to 3 star. Great service team but not something I want to have to ask for after I've been handed the keys for hundreds and one case almost a thousand dollars in services costs.
I was a new customer and was really surprised at the great customer service and the no hassle fast completed job. Service department was fantastic. Five stars for sure !! Thank You
Originally i went in there for the prizes on the mail piece because I didn t think I could get a new car. I left with a new car and we totally forgot about the mail piece. The employees DC and Yusef took their time and explained everything about the purchase. I mean I arrived at the Nissan dealership a little over 5 and left after 8 pm so we took our time choosing the perfect car and receiving a great deal. Thank you Town Center Nissan!
I had a fantastic buying experience today with Mike Nicholson & Trent Perryman! I've been looking at cars for months and this was by far the best dealership experience. It was fun, efficient and I was treated very well as a valued customer. Definitely go to Town Center Nissan and ask for Mike!
Purchased my new Rogue here. Awesome experience. My salesman Juan Olan was extremely knowledgeable and very patient. I highly recommend Juan and Town Center Nissan to anyone who wants quality service!
Accommodating, knowledgeable, fast, and friendly. I will never take my car anywhere else!
Friendly Customer Service Reps. Very clean premises. Coffee, tv, and free wifi available.
Got there 7.15 am Saturday morning and was out about 8.10am. Oil change and tire rotation.
Good customer service and plenty snacks to eat.
The best dealership in Georgia and they have the best staff of people I have ever been around. Revay was my sales person and he knew everything about each car on the lot I was very impressed by that. He made sure that I felt at home while I was there and looked out for my best interest so that made things so much easier to pick out a car that was affordable and reliable. Town center nissan has been one of the best experience I have had in my life so far and I will be glad to purchase another vehicle from them in the future.
My salesperson, Jeremiah Dickson was knowledgeable and professional. The Sales Manager, Aziz Aztot made sure the vehicle I settled on was in my price range even when he had to reduce the price. The Finance Director gave me the extended warranty and GAP protection at a price I could afford. The owner of the dealership, Steve Harrell took the time to talk with me and ensure I was satisfied with my purchase.
This is the way a car dealership should treat their customers.
Thank you guys for a great experience.
Have always been pleased with service at Town Center Nissan. They deliver service as promised.
I'm with my 2nd Maxima and I have been extremely pleased with the service department at Town Center. The service managers, Dominque and Rick place a high priority on retaining customers and excels in building long-term relationships with their customers. They recommend work on the car that is effective and needed at an economical price.
Every time I needed expeditious help, they never let me down.
The continuously meet my expectations and my requirements.
Very nice and clean shop and no appointment needed to have your car work on. nice staff and they do not try to up sale you on anything. free wifi, coffee and water.
Bernard went above and beyond!! Walked out more satisfied than I ever imagined! Thank you so much Bernard I love my new car!!
Totally pleased with service, professionalism, timeliness and great attitudes. 5plus rating. Keep it up Team Town Center Nissan.
I brought my Nissan Altima there for my routine oil change and to check an abnormal sound I started hearing on acceleration before the car warmed up. Rich was great! He found out it was a loose clamp and fixed it for $188. When I got home, I noticed the oil change sticker was not changed on the windshield. Rich realized it was not done. He told me to come back in anytime during the week. My oil change was done and there was no charge. The team was so fast, I didn't even finish my cup of coffee. Thanks Rich!
Erikka and Casey were both excellent and made the entire leasing process easy, simple, and convenient.
This is the most disgraceful dealership ever. I went to dealership to just discuss email offers. I told my Sales Rep Ann Auzie my interests and wants and she got her Floor Mabager Benard Faulkner who assisted us they informed that if I wasn't saftisgiee with my purchase I could return it. My contract states I have 24 hrs to return it and I did just that in the allotted time. Four days had passed and they happen to return the car to my house with the key in the mailbox wide opened anyone could of stole the key and I would of been held responsible. I contacted the dealership and spoke with Scott Middleton who insulted my intelligence and told me that it wasn't a pair of pants that I just return. I am very well aware of the purchase I just made and the details of it . He later said the car is still mine but y'all I have contract within the time frame and now you are trying to penalize me and force a car on me that I am not saftisfied with. I am forwarding all this info to Clark Howard and my lawyer so get ready Town Center Nissan and Ron Swally and Scott Grapp. My contract is black and white no gray areas!!!!
Horrible experience with the sales dept. When the paperwork went through my county tag office the dealership had underpaid the fees by a small but meaningful amount. I called the dealership to bring what I assumed was a simple paperwork error to their attention, and got put through phone tree limbo for more than a month. Despite making more than a dozen calls, I could not get anyone to call me back with an attempt at a solution. Not a single person, including management, was willing to take ownership and fix a very simple situation. I was even told, "What do you want me to do? The money isn't going to come out of my pocket." After they discovered I did, in fact, have the agreed upon terms in writing I eventually got a service credit, which I redeemed ASAP. I will never EVER deal with this dealership again. They were shockingly unprofessional, dishonest, and discourteous.
Having my car serviced at Town Center Nissan is always a great experience. Service writer is awesome, service is quick, they don't try to sell you services you don't need, they take me back to work and pick me back up to get my car! Awesome service at Town Center Nissan.
Purchased a 2013 Sentra with 1048 miles on it. My contract stated that the car had 884 miles on it...then I was told that my car didnt come with car mats or manuals because Nissan dosn't do that anymore..BULLSHIT!!
I called several NISSAN dealership and was told this is not so even if its a preowned car as Nissan Towncenter says my car is.
I called Nissan Towncenter and spoke to the Sales Manager "Scott" and basically was told that we are not providing mats for your car as we got it as a trade in with 800 miles on it and got the car without mats and a manual so we are not puting any mats in the! I then asked him why am I paying full value for a car that is suppose to have all these accesories, well that it on your sales person who did not put the cost of replacing the mats in your deal!!! REALLY?
Totally disgusted and to let you also know when the finace company called me about my deal I made it my business the let them know the cars correct milage at the time of purchase. They were not too pleased with the difference!!
They need a new marketing manager. Whoever came up with the idea to mail out giant 15x12 ads and stuff them in everybody's mailbox with the addressees name spammed all over them. Completely obnoxious. Will never even consider doing business with this place due to their overly aggressive, obnoxious advertisements.
I went to the shop to get a oil change and my friend Sonny helped me out with a great deal on my 2019 Kicks.I recommend Sonny at Town center Nissan and you should hurry and get your deal!!
Vidal Jones helped my parents and I today get my mom a nice birthday gift. He was very helpful and nice. We enjoyed his company. Thank you so much.
Town Center Nissan is AMAZING!! My husband and I have always been together for every vehicle purchase. Unfortunatly, my husband was deployed at the time when I had to get a new van. Steve and Aziz were so helpful and never pushy! They really helped me get into the perfect vehicle for my family. They took great care of me and my family. I HIGHLY Recommend Town Center Nissan for all of your car buying needs!!!
Town Center Nissan is amazing...I have purchased several cars and I always get the best bang for the buck. The staff at Town Center Nissan is like family! I used to belong to another Nissan dealer and the service just was not there...once I attached myself to this dealership my entire world changed.
I purchased my son's first car at Nissan. This particular day I purchased not one but three vehicles. What an amazing day.
Thank you Nissan for all you have done and all you have meant to me and my family over the years. Yes we have history about 10 years!
Love Town Center Nissan!
Oh one more thing - the service is amazing! I only take my car to Town Center Nissan - no one else can touch my car..I always get the best service I am not offered something I don't need and my car is always in tip-top condition. No problems and no issues.
I would recommend that everyone purchase from Town Center Nissan...
Spent over a month looking for a certain vehicle. Dealt with several dealerships one of which I gave several chances to come clean with it s unethical sales practices. I called up Town Center Nissan and spoke to Casey. Told him what I wanted and the issues that I had. Within speaking to him on the phone and finalizing the deal took about 7 hours which included an hour drive time. Couldn t say anything more about the pleasure it was to do business with the dealership and Casey.
Cord does a good job when I bring my Nissan in for its oil change. He acts quickly and apprises me of any issues that comes up.
Always great service and no long wait times. Very organized service department in comparison to the location where I purchased my vehicle.
Steve and Jeff did a great job selling us a Nissan Rogue!
Clifford and Bernard and Katie are a great team. Second car in 2 years
I had a great experience with a specific sales person, Aziz, when buying my car. He's an honest good guy.
Otherwise, my experience with their staff is that they are unprofessional and unfriendly, especially in the financing department. Also, my tag never arrived. After my temporary expired, I called them and they told me to just go get one on my own. They were unwilling to refund the tag fee I paid to them at the time of purchase.
Also, I had three different sales people try to help me at various times while I was there. When it became clear that I was making a purchase via Aziz, the other two approached me and got angry that they would not get a commission. I told them that I'm just trying to buy a car, and the fact that I have three sales guys coming at me is their problem not mine. Felt like I was breaking up a fight between a bunch of kids. Idiotic.
Since buying my car, service has been poor and unprofessional.
Loved all the help when we bought our Nissan Xterra and the parts department has been Wonderful every time I have been there
Went in for unscheduled oil change and was in and out in less than hour. Courteous and explained that all work needed had already been completed last visit and all that brakes were at ..5 and recommend replacement at .3 and could use windshield wiper soon.
The service department us always friendly. They make sure to discuss any issues with the customer prior to doing extra work. I feel that they are honest.
Yall could do better. Step up the customer service just a bit!
Jeff Keeling contacted me via text and asked if I was interested in a new vehicle. We corresponded for a few days and I let him know what I was looking for. When I came into the dealership at my scheduled appointment time he worked quickly. I took the vehicle for a test drive and financing went very well. They worked hard to get my payment within my budget. I m now the proud owner of a 2019 Nissan Pathfinder S!! Thanks, Jeff and Nissan Town Center.
Wife went there with pre approved finance and check/voucher in hand, from Lawrenceville. How she walked away from there without a new Maxima is beyond me. Bernard, who she said was the finance manager needs to take a class on business and customer service. I guess he was trying to make his quota on in-house financing or sales mark-up. Effin joke of a place and I highly recommend you visit any other Nissan establishment in the metro area other than this one. Plus Bernard is bad mouthing other Nissan dealerships in the metro area is in poor tasted. The brand is the brand, and if you bad mouth other Nissan dealership, and yours SUCK, it will tend to push the customer to Honda or some other car brand. Idiot!
Sonny and all the sales people will say anything over the phone to get you to go there. Lie about the color of the car and the price of the car in their inventory.
Be aware of this dealer. Not honest people working here, and the sales manager Trent, tried shovel some numbers, to make us take a deal that was as if we had the worst credit.
Awful service.
I said"met my expectations" because I have come to expect the knowledgeable service I get at Town Center Nissan.
As usual they provided excellent service!
Had a cracked catalytic converter. It was fixed quickly and correctly. I was informed of everything every step of the way. Overall great experience.
Was in and out in less than 2 hours, they completely fixed the problem. I highly recommend this service department.
Aundrea was great! The car buying experience was made enjoyable and easy
I love everything about my experience... Mike my Sales Rep was awesome. Casey was phenomenal. Both of them made me feel welcome and worked with me to purchase the Brand New 2019 Rogue
Mike Little and maintenance men always take care of my vehicle needs. Helps to come home taken care of. Offers available at time of visit were easy to add on. Help and my requests were fulfilled. Happy to do business there!!!
Thank You!!!
Great customer service!! The service center people are always so nice and friendly, Ashley especially! I won t take my car anywhere else and recommend to my friends!
This was a amazing experience with my salesman Steve Compere... Thank you for everything...
My service rep is always pleasant and they always get me in and out quickly for routine oil changes. Update - just bought a new 2020 Nissan Altima from Joe Simone - he is amazing! He walked me through the options of different models and helped me pick the perfect car for me. If you are looking to buy a car - I highly recommend seeing Joe!
I came in for an oil change and was greeted immediately. I usually get full synthetic oil which is a little more than a regular oil change, but was informed about saving more if I buy a package. It turned out to be a great deal! I will most definitely go back and highly recommend their service!
If you like to deal with arrogant ppl , you are also welcome to visit this place ., initial sales manager are extremely good and patient , but so called Managers who decide your numbers are super arrogant! Even if your credit score is close to 700 don t go here to get good price , things and respect on you changes as soon as they get your credit score pulled!! Keep you to sit at their place almost 3 hours and then finally say Sorry ! So if you want to experience them all you can visit !
It was a great experience the salesman knew his product and how to close a deal in a timely manner he made us a coustomer for life.
Great customer service with your service manager Dominique !!
They were nice to pick us up from the mall. However the store smelled terribly of body odor. The staff was mostly goofing around and flirting with each other and the sales manager was a complete and total jerk. After we decided we didn't have a deal they did not want to return us from where they picked us up from. In fact they tried their best to not let us leave. I am calling corporate and the general manager about the absolute unprofessional, unethical and downright strong arm tactics employed here. We bought elsewhere the same day. Avoid this place at all costs.
Satisfied with the experience however finance factor could have been better handled.
Everyone was very knowledgeable as well as friendly. Great service! If I need another automobile, I will definitely come back here!
Sonny at Town Center Nissan was awesome today. He got me in a new 2019 Nissan Altima SR and was able to keep my payment close to my budget. Thanks a lot.
Town center Nissan has the best professional service north of Atlanta!
Salesperson and Sales manager went well out of their way to satisfy me and make me feel comfortable. I would highly recommend them to any one. I will be a repeat customer
Went in with advertisement stating they help with all types of credit. I had a trade and my score is 598. Apparently after being told they could do something but need more time they would call me by noon the next day they did not I had to call them. I was told they could do with no trade but down payment (my trade is a 2012 Toyota Corolla) plus have co signer or with trade and down payment. So sounds to me like they should not advertise they can help anyone! Will never recommend r go back.
My husband and I just bought a 2019 Rouge. Jackie Turner was our sales guy and he was amazing, Jackie went above and beyond to make the process easy as possible.
Service has always met or surpassed my expectations. If you don't have a service representative, I recommend Dominick Goodrow as an excellent rep.
The only issue for me is the waiting time.
Almost two hours for an oil change.
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