Tom Wood Porsche Review

Tom in service treated me more like a friend than a customer! He really wanted to help me and made sure that I was taken good care of. I would recommend Tom Wood Porsche to any one in the market to buy or service their Porsche.

I had an appointment with Steve Malz for a A4 test drive, I showed up on time. Steve didn't even come to meet me, send Andy who refused for test drive. Said they don't have a car available for test drive!!!

I drove over an hour to get from my home, they didn't bother to inform me if they genuinely didn't have a car. I don't believe them, very rude and impolite.

Josh Sides helped me with my purchase. He is very knowledgeable, courteous and respectful and spent a considerable amount of time reviewing the details of my new car. Will definitely call Josh for my next purchase. 10/10

Having an intermittent problem that never seems to happen when they have the car. Manager is very engaged in the process and they have been flexible with scheduling and transportation.

My experiences at Tom Wood Porsche Audi, since 2011, have all been great! My salesperson, Joe LeBlanc is the best. My Q5 was in for its 35,000 mile checkup this past Monday and while I was waiting Joe made sure to say hello and asked me if I had any questions about my car and by chance I actually did. There were no problems as I only had some navigation and voice control details I hadn't researched. He sat in my car with me going over my questions until they were all answered. Who takes the time to do that, Joe LeBlanc, that's who. He is a top notch guy and you should look him up if you're shopping for an Audi.
Caleb Nobbe, in the service department, is also top notch! He treated me, this trip and in the past, with respect, took extra time listening to my questions about future service contract costs and finding the answers I was looking for and he did it all with a smile. Caleb is genuine, kind and very knowledgeable in his job.
Leading up to this scheduled service I had spoken to Andrew a couple of times on the phone to setup and then change my original appointment because of bad weather. He also treated me with the same respect, kindness and courtesy on the phone as well as on previous visits for service. I have yet to have had a "less than great experience" with those I have mentioned. I know they only see me a couple of times a year, at most, but I'm treated as a respected friend/Audi owner. I love these guys and can't say enough good about them. Oh, and the guys who actually do the service work, kudos to them too!

Easily dropped off vehicle. Provided updates on service. Complimentary wash was appreciated.

Very disappointed in my experience. I bought my dream car, 2009 Boxster, the experience was great with the sales team. I was asssuered it had undergone a thorough inspection and it was ready to go. I put the top down and drove away a happy new Porsche owner. Less than 5 miles away the windscreen between the bucket seats flew off into traffic and was destroyed. It wasn t attached correctly. I was told by Tom Wood Porsche too bad it s a used car and my responsibility the second I pulled off the lot. Really! So much for that great Porsche inspection assurance. The salesman offered to pay out of his pocket for a new windscreen, kudos to him. I thanked him but didn t take his money. It s a principle thing.

I have been remiss for not editing my post sooner. With the reply below from the manager I am changing my rating to 4 stars. Responding to critizism in the positive way he did is what sets some dealerships way above others. Thank you Tom Wood Porsche.

I recently purchased my 1st Porsche a low milage 2001 911 Carrera 4. I called Tom Wood for a oil, filter change & inspection. They were happy to accommodate me and had me scheduled for service the next day. Not completely knowledgable about my new vehicle the helped familiarize me wit Porsche. Once service & inspection were completed the washed my car and reviewed what they had found. All and all pretty sound vehicle with some recommendations for service in the near future. Much appreciated feedback. Since buying my 911 a week ago I have talked to Porsche owner friends and looked on line. The IMS bearing is troubling to say the least. Tom Wood service did not see any failure modes on my car related to this but I question what I should do to protect my investment. I mentioned this to Mr. Kashman via email and am waiting his response.

Excellent service and support! Always on time and car is presented after service showroom clean.

Have bought several automobiles from Tom Wood Porsche and always have Jeremy Rodecap take care of my cars and all of my service needs! He always goes above and beyond to take care of me and my family. Thanks for the fantastic service!

i've bought multiple porsche's and audi's from lee douthitt over the past 15 years. always been an excellent, professional experience. lee is always available to do what it takes to make me happy! i would highly recommend tom wood posche audi to anyone. the entire sales staff is incredible, especially lee and rob graves! all of my vehicles have been serviced at the dealership.... jeremy rodecap and andrew fier always take of any issue and make regular service a pleasure.

Have been a customer for a little over 15 months and they have been stellar. From the initial sale (and sale price) to the service and follow-up.

Came in to look at a pre-owned non-Porsche vehicle and ended up buying it and trading in an older model Porsche. Even though it was a lower priced pre-owned vehicle, I was treated with respect and the team was great. Bryan and Matthew were very helpful with the sale. Barry came to speak with us while we were waiting and showed us a new GT3 that just came in. Pleasant experience overall and I would not hesitate to come back when in the market to buy.

Amazing customer service and Matthew kept me updated on my car and I was able to pick it up in a timely manner.

Fuel flange recall

Repair went as expected.

Service manger kept part for me to see the crack on the fuel flange.

Very happy with the job.

Very helpful service representatives and easy to work with. All service completed as requested.

Great no pressure buying experience! The entire team was a pleasure to deal with. I have bought many cars over the years and enjoyed this experience the most! Look forward to the next purchase!

We actually bought 2 Porsche from Tom Wood Porsche and absolutely love them both. Mine is a Panameria and my husband's is a Boxster. I am learning more about my car each time I drive it. I have gotten so many compliments on it. It really catches your eye.

Great dealer! Very professional !!! Great experience.

On time appointment and a quick turnaround on the service that was done right.

The porsche cayenne we purchased was awesome. Richard Sellers is a true gentleman, informative and a great salesman. He is the reason we bought our car. If you go there ask for him, you won't be disappointed.
Finance guy was suspect!!!!!

Tom wood Porsche treats you like their most important customer. The last time we had routine service on new Cayenne it was an enjoyable experience. The reason we have bought 6 new Porsche s in the last 14 years is because top notch service matches the quality of a Porsche. All good

Our purchase experience with the people at Tom Wood was wonderful. They were knowledgeable and helpful in every facet.

I came into Porsche recently to pick up an oil filter for a Porsche GT3 we have over at Midwest Autosports and was helped by Shane. GREAT customer service, he even went as far as to print out some diagrams in recognition of the fact that GT3s work a good bit different in terms of installation in addition to giving us a few posters and calendars to hang up around the shop. Over at Midwest, we look forward to continue working with this Porsche [and, hopefully Shane, too] in the future!

Used dealership for a PPI on a Porsche. Dealer able to take car on a minutes notice and provided a full report ahead of schedule. Also happy to follow up in person. Highly recommend. Dealt with advisor John Castle and he was great.

The staff in the service department are committed to getting things fixed right!

Great experience! Sales Rep was awesome, polite, professional and NOT pushy. Will most likely cash purchase vehicle we looked at within next couple weeks if not sooner.

Great experience with new Cayenne purchase. Great people and great car!!

I came in to Tom Wood Porsche after seeing a pre-owned car they had listed on AutoTrader. It was an amazing deal and I'm so glad I saw it. I never would have thought to visit a Porsche dealership on my budget. I felt bad driving up to look at a pre-owned Hyundai, instead of a Porsche, but they never made me feel less important. My boyfriend and I worked with Bryan who was friendly and attentive to our needs. Once we were finished negotiating price, we worked with Bill to be approved for a car loan and sign all the paperwork. We hung out in the waiting area and had drinks and snacks while we waited. I've since gone back for a minor tail light issue and they're ordering a new system to put onto my car free of charge. I simply can't recommend them more highly.

I have purchased several vehicles from Tom Wood Porsche Audi. Both Porsches and Audis and have found our service before, during and after the purchasing experience to be top notch. I work with Lee Douthitt and he has always been ready to serve and accommodate any requests. They have tracked down cars for me from other dealers and ordered cars as well. I can't recommend them highly enough.

I had a broken washer fluid line on my GT4. Tom Wood Porsche had the replacement kit in stock. The tech had it swapped out before the service manager could finish writing it up. Excellent service!

Dan was extremely helpful. He greeted me as soon as I walked in the door, and was eager to help me right away. I told him a I had a strict budget I had to work with, and with the help of Brad in financing they were able to get me into one of my dream cars. I walked in with no intentions to buy and walked out an extremely satisfied owner. Will look to shop with them again down the road.

I leased from out of state. Lee did an amazing job and was a pleasure to do business.

It was time for an oil change and there was an open recall on my Macan S. John scheduled the service. When completing the routine service, they noticed a problem with my shifting at low speeds. I know most are skeptical of dealers finding issues when they go in for service, but this had been going on for awhile. They identified the problem, serviced it under warranty and completed the repair quickly. Thank you John and team!

Not the friendliest people and wait time was atrocious, for information.

My wife had called to the service manager to leave a message and a complaint two weeks ago and still have not heard back from them.

This is a Porsche warrantied certified Porsche preowned vehicle by the way.

Was traveling and serpentine belt broke. Had car towed here and the first person I spoke with on the telephone seemed to be inconvenienced by our break down. We did not buy the vehicle from Wood. Initially told us our first opening for repair would be about two weeks away. A few days later a different service rep was pleasant and told us the vehicle was ready. They had fixed the broken idler pulley and replaced the belt under CPO.

We drove the vehicle home a few hours away and the next morning noticed the oil leak that Tom Wood Porsche had missed because they didn t take the time to inspect for the belt fragments that had apparently lodged in the main seal. We took it to a different Porsche dealer and it is being serviced and they note while not common this type of seal damage/problem can happen with our model and belt break.

So, because of the initial telephone interaction seeming as though our breakdown was an inconvenience to Tom Wood Porsche I do not know if the service team just did not pay attention and miss the oil leak (poor service), or was the seal just not leaking for them.

If we re traveling and have a breakdown and they are the only choice , then we need to go there. Otherwise, we don t have plans to return there for routine service

My wife and I were going to look at another vehicle at another car lot, but it was sold. Since we were in the area we decided to go to Tom Wood Porsche to look at the 2010 Infiniti EX35. We met with Bryan Fleischmann who showed us the Infiniti and after test driving it we decided to buy it. Brad Roberts did all the finance paperwork with us and answered all my questions. Very satisfied with our vehicle purchase at Tom Wood Porsche. The added bonus was being able to see some of those Porsches up close. When I win the lottery I ll definitely be buying a Porsche from Tom Wood Porsche

Shane in the parts department of the Porsche Dealership helped us with a replacement sound system for our 911 and went the extra mile to obtain pricing for newly available equipment and filters. He was very professional and extremely helpful.
Thank you

I bought a 2015 Taurus SHO with just shy of 13k miles from Tom Wood Porche. I dealt with salesperson Lee Douthitt. He made me feel at ease by sending me detailed photos and assuring me the car was in excellent condition. He was very professional and honest. They took care of shipping for me and responded to my every email or text when I had questions. It was a great experience and I would recommend them for a wonderful car buying experience. This car was bought, sight unseen, at over 1200 miles away and I received a car that was as described in every way and I saved a bunch!

I had a GREAT experience with the men who helped me: Lee and Rod. Both were very patient, knowledgeable, kind and they even have a good sense of humor. Both were extremely responsive to all of my questions and they did not make me feel foolish for my "girl" questions :) I received personal service and attention, which is generally lacking in many businesses today. Customer service is fantastic. They went above and beyond my expectations in the purchase of my vehicle. I also enjoyed working with Nadine in the paper process. She too was very friendly, happy, knowledgeable and courteous in our interactions. I definitely would refer Tom Wood to my family and friends and I look forward to a long history of doing business with these folks.

Although the place looks super clean and professional, my experiences with the service department are awful regarding wait times, vehicle in the shop for a week every single time regardless of small warranty repair or large warranty repair. Then there are delays with wrong parts ordered by parts department which causes longer delays and missing your vehicle. Delays with vehicle repairs regardless of warranty or not. This is with both our Porsche vehicles. Even when they said your vehicle will be ready or a certain day, it has not been completed on day mentioned. Always delayed. I have now moved onto another competitor that repairs and services all exotic vehicles with better rates, better service, with same day service and more. I would not recommend repairing your vehicle unless you do not mind your favorite vehicle being gone for long periods of time, not knowing exact time or date it will be back and being left outside in the elements while it is gone.

Great service! Easy to schedule an appointment in the service department. Everyone was so friendly!

I had the best salesman ever and he really made the porsche experience the best!

Everyone that I had contact with was very friendly and professional . Brad in Finace did a great job!

John Moses went out of his way to make my visit exceptional.

Service advisor doesn t listen. Explained the problem several times. They did not relay to the mechanic or ask questions. After three hours they tried to send me on my way without fixing anything. I asked to speak with the mechanic /tech and he diagnosed in less than a minute, checked that the part was in stock. Instead of being done same day, the 90 minute repair wasn t completed until late the following morning.

Did a great job, kept me informed during the entire process.

By far the worst porsche dealership in the world. The most absolute shite car shopping experience. Car shopping did not even begin. I walk in, no one even came to ask me if I needed help. I myself approached the front desk requesting assistance and then a wonderful salesman comes to meet me without introducing himself; I however do introduce myself. His response is "so are we serious here, because if we're not, we're closed." Lol, astonished, I just looked at him and said "well then I guess we're done here, I'll come back another day," and left. Incredibly poor. Gonna have to go to Columbus or Chicago to buy... So poor, what a shame...

I bought a Benz C300 last month, David Ross was my sales person, who was ok, not the best at responding to emails, but did a good job. Jeremy Graves, rock star!!!!! I had discussed a couple scratches on the bumper with David, but forgot to "negotiate" the fix when I purchased it. Sent an email to Jeremy, took the car in and they repainted the bumper, just like that!!! Can't thank you enough. Honestly, the BEST car buying experience I've EVER had!

I am happy with the level of service I received at Tom Wood Porsche. My service agent Ernie kept me updated on all aspects on what was being done and needed to be done to my car.

I am quite surprised to see some of these reviews since I have been driving 1 1/2 hours since 1993 to have Tom Wood service my Audis, rather than go to a closer dealer. For each of my four Audis I've always received prompt and courteous service, the issues have been dealt with fully, and the prices are, if not cheap, reasonable. Since I almost always wait for my car to be serviced it benefits me that the services are done in a timely way and that in only one instance has the dealership not had the parts needed. The facility itself is very nice -- the service area is clean, and the "quattro cafe" is a nice place to wait with complementary coffee and bottled water. The service reps are friendly and knowledgeable, especially Caleb and Andrew, and they really understand the cars, and keep customers informed about the status of their repairs. I tend to buy my Audis locally, but I still choose to receive the excellent service of Tom Wood since I have had such a series of good experiences over more than two decades. Highly recommended!

Hassle-free buying experience. Both Dan and Brad were great to work with. Would buy from them again.

Joe Cordova is fantastic to work with. He goes beyond the call of duty to take care of his customers. He communicates every step of the way each time I bring my car in for service. He is a major reason i bring my car to Tom Wood Porsche. This is a five star dealership and five star people.

After 15 years of driving Lexus I recently leased a 2016 Audi A6. It was a great experience working with Amanda Hammonds. She is very knowledgable about the cars, was always willing to pull up another car to test drive and answered all of my questions throughout the process. She is not short on enthusiasm for Audi and is very outgoing, friendly and positive. She had to find a car at another dealer to match my needs and did that quickly, then communicated updates to me each day until the car was ready to be delivered.
Ed is the new general manager of Tom Wood Audi. He did an excellent job of supporting Amanda while she was working with me. They will be separating from Porsche and moving into their new dealership in the near future.
For those that might be considering an Audi, go to Tom Wood Audi and drive one. They will take good care of you. The A6 is a fantastic car.

Great service. They stand behind their work. Fixed a problem that as caused by a former technician and didn t charge me.

Would recommend the service consultant David Patterson.
He took care of my vehicle well and explained everything nicely and knowledgeably.

John, service man, was very accommodating. I really don't know how good the one year service is going to be. The new tires certainly appear good. These are items, for which I gladly paid, after leaving my car (rider offered but not needed) for two days. What I did not pay for, but expected to be done, was the car would have been washed and the residue from the new tires remove. Apparently my expectations were too great...these thing were not done.

Tom Wood has always done a great job. Quick service and spotlessly clean car when finished.

Mr. Richard Sellers Porsche Brand Ambassador made the out of state purchasing experience fabulous. He was exceptionally responsive to emails, requested photos, and any issues of concerns with a satisfactory resolution. The deal was real, handled professionally, on-time delivery, and no sale games were played by the Staff. Very relaxing stress free purchase.

First class experience! George, Lee, and Brian in Sales and Tom, John, and Hayley in Service were all a joy to work with. The dealership is gorgeous and the vehicles are awesome!

Took my 911 in for yearly service and winter wheel swap. Work was done when promised.

Tom and his team went above and beyond for my service.

One of the best car buying and service experience I have ever had. Bryan and Brad were great and helped make the purchase of our first Porsche excellent!

I have always found the team here to be fair and honest. Thank you Tom Wood.

Visited again for a simple service call. John Castle said bring it over and I will take care of it - no problems. Was pleasantly served by him and Shane in parts who switched out the battery on my key fab - no problem. This dealership is becoming extremely customer focused and a great place to have a cup of coffee. Thank you to John Moses, Tom Kashman, Brad Roberts, Richard Sellers, the infamous Jackson, and the rest of the team for your kindness and service.

Always friendly, always take care of my car, always present it to me in beautiful condition.

I bought a used 2014 allroad from Indianapolis Audi. At the first service visit I commented on a loose cargo cover that was rattling since time of purchase. It took several visits to figure out what was a rather complex issue for something relatively minor in annoyance. But the service department did everything it took to fix it, and to my surprise, all covered under factory warranty coverage. Very pleased.

Best dealership ever. They re custom service is top notch.

Please allow me to tell you a story of exceptional customer service and overall amazing experience during the recent purchase of my 2018 911 GT3.

When I was about 7 years old living in a small town in Indiana, I begged my dad to drive me up to the foreign/exotic car dealerships on the north side of Indianapolis. We did not have much money growing up and I never had a chance to see these types of cars in person, only posters. I remember walking past BMWs, Mercedes, and other marques before arriving at the smaller Tom Wood Porsche dealer. This was 1995 and the brand new 993s were out front, I specifically remember a silver one that I have never forgotten. My passion for the brand had begun. Ever since that moment, I have put myself through college, worked hard, and focused on attaining my childhood dream.

Fast forward 21 years, in 2016 I contacted Lee Douthitt, and the amazing team at Tom Wood Porsche in Indianapolis, Indiana, about the opportunity to purchase the yet-to-be announced but highly anticipated 991.2 GT3. Ever since the very first email, Lee has been absolutely amazing to work with and displayed the upmost professionalism. Throughout the two year wait, Lee and I exchanged numerous emails, texts, and phone calls on the status of the GT3, the customized build, and car culture in general. My experience felt very personal, unique, and exceeded all my past experiences with other brands. Once my car had reached the dealership earlier this week, Lee went above and beyond by recording and sending me the entire process of unloading the car, performing the PDI, and prepping for delivery since I was not able to be there in person. I could not be happier buying this car in such a fun, personal, and seamless method. I have since become a huge advocate for Tom Wood; the way they operate and handle their customers could be a model for others to follow.

Great companies not only create great products, but also create a great customer experience, personalized for each client. The silver 993 I saw at 7 years old began my passion for Porsche s products; however, Tom Wood s amazing customer service has made me a loyal customer for many years to come.

I've been in the market for a new vehicle for roughly a year. It wasn't until about two months ago that I actually started engaging dealerships to try and narrow down my search. I was fortunate enough to work with Lee Douthitt on my quest to find my new car. Lee was 100% no pressure and listened to my needs. He was very laid back and matter-of-fact with the entire process.

In the end, I decided that I wanted a 2015 Audi S3. Unfortunately, Tom Wood didn't have one with the exact options I wanted. Lee was on the ball searching for one and within minutes had one found and had already contacted the other dealership about acquiring the vehicle!

When it came to the financing portion, Lee along with the finance team at Tom Wood were stellar! They were very straightforward on what my payment would be and they were actually able to get be a better rate than what was shown to me originally! There was never any pressure to purchase any "add-ons" (e.g. GAP insurance, paint protection, etc.). They simply gave me a brief summary of each of these features and then allowed me to ask questions.

In the end, I took delivery of a brand new 2015 Audi S3 Prestige with the Performance Package with a great payment. Tom Wood Audi exceeded my expectations in every way!

Wonderful purchase experience, Bryan is a cool guy, and the financial manager did the best job on my car loan. Awesome, guys. Highly recommended.

Great service experience, as always. Work was completed on a timely basis and for the price indicated. Friendly staff and great cafe lattes, too.

Everyone is always friendly and very hospitable. My car always comes out of service feeling like a brand new ride!

The service team has done a tremendous job as they have worked with me to resolve an irregular issue. They were always friendly and measured in their approach and worked hard to keep me informed along the journey.

My husband and I had a wonderful car buying experience with Tom Wood Porsche. All staff members were attentive without being overbearing. They were transparent about all aspects of the purchase process and worked to find us the best rates in financing our vehicle. The vehicle was exactly as portrayed online and in wonderful shape. I would recommend this dealership to anyone looking for a new or used vehicle!

We had our drivers side mirror repaired and was finished in the estimated time to our satisfaction. Another job we ll done.

Satisfied with the sales associates and my new vehicle

Joe was a very knowledgeable and patient salesman. Everyone I met, the new car sales manager, the business manager (Brad Roberts), the service advisor and manager, were all enthusiastic and kind. The car speaks for itself, and the people behind it are great.

My experience, so far, has been great. Special mention of Josh Sides for being very helpful in picking out my new Audi A6 TDI. I ordered the car through the European Delivery Program, a very fun 2 week drive in Europe. I highly recommend it if at all possible, you will be in for a great delivery experience! Now waiting for car to be returned to me, that's the hard part...

Lee was very cordial, spent quality tine with us, and made the entire purchase process flow effectively. Also our finance contact Brad has a great approach to closing your purchase and I appreciated his demeanor.

Had a nail in my tire. Brought it in without an appointment. Fixed it while I waited. No charge. Great service as always.

I discovered Tom Wood Porsche on the north side of Indianapolis after my cardon shaft went bad when I hit a pothole on the 469 loop. They had me out the door and back on the road within two hours!

Since then I have been back twice. Each time I got a very good diagnosis and recommendations. I would go back again because this is one of the best dealerships in the USA and I have been to quite a few all over the United States.

Service associate John Castle really reps the Porsche brand Listens to the ussue Corrects the problem ASAP.

I just had my 911 GT3 serviced at Tom Wood Porsche. The Service personnel (John Castle and Tom Kashman) are extremely helpful and accommodating ; the service work is truly outstanding! They know the GT3 inside and out. Great place to bring your Porsche for the care it deserves.

My mother purchased her new Audi Q5 here and had the best experience! We were traveling for a while, and Josh Sides made sure to keep us updated with news on our vehicle. Once it came in, he was extremely patient and through with explaining the different features in the new car. Overall, we had a marvelous experience with Josh and the dealership in general. Thanks again!

Went to Tom Woods Porsche to purchase a used Camry for my daughters first car, felt a little strange pulling in to a Porsche dealer to buy a used Camry, the cars and the showroom were beautiful ! we were met at the door by Lee the salesman who found the car for me. knowing we had a 3 hour drive back he went out of his way to have the oil changed and car inspected by the Toyota dealer. The girls were encourages to check out all the cars and take pictures in the drivers seat while everything was being processed . Lee , George ,Bill and Barry made us feel as if we were buying the most expensive car on the lot !!