I am quite surprised to see some of these reviews ...

I am quite surprised to see some of these reviews since I have been driving 1 1/2 hours since 1993 to have Tom Wood service my Audis, rather than go to a closer dealer. For each of my four Audis I've always received prompt and courteous service, the issues have been dealt with fully, and the prices are, if not cheap, reasonable. Since I almost always wait for my car to be serviced it benefits me that the services are done in a timely way and that in only one instance has the dealership not had the parts needed. The facility itself is very nice -- the service area is clean, and the "quattro cafe" is a nice place to wait with complementary coffee and bottled water. The service reps are friendly and knowledgeable, especially Caleb and Andrew, and they really understand the cars, and keep customers informed about the status of their repairs. I tend to buy my Audis locally, but I still choose to receive the excellent service of Tom Wood since I have had such a series of good experiences over more than two decades. Highly recommended!